General Help and Questions

Sort by

• Newest Reply
• Newest Topic

But, you already can do that - it's in the Property Rules under Minimum Night Restrictions - During Gaps.

It'd be great if we could define the gap length between bookings and minimum nights for this gap. I'd like to be able to have 2-night bookings for 3-night gaps because it's not really very probable to have a booking that will fill up the exact gap. So we should be able to choose this parameter.

Ahh, yes there's not a format for individual fields or tags the stays report.

Tags are great for individual asks on a booking -- you can see them on the booking List view and if you export that view it will include tag columns.

I was just wondering whether there was a report that could pull out the custom fields 'separately' - ie. in a better format than all custom fields lumped together in one cell in the report. Specifically I need to get data out into a report to show 'housekeeping' items such as hot tub, bbq etc plus whether cleaning is needed either morning/afternoon when we have a quick turnaround - currently the only report I can get only shows the date of cleaning not timing which is less than ideal.

I'm just learning and finding my way around as I'm new to OwnerRez - I have discovered 'Tags' today so am seeing whether that is a better way to capture items such as hot tub, bbq, highchair etc...

Kellie

On which thing particularly? This thread covers 3 different feature areas.

We've decided not to include or add any further housekeeping-scheduling features in the foreseeable future. It turns out there's a lot of complexity there, and we have solid integrations with partners who do an excellent job of providing full-featured solutions for those who need them.

https://www.ownerrez.com/support/articles/housekeeping-service-connections-overview

Is there any update on this? It would be very useful.

Hi

Are there plans to expand on this at all - so that (am) or (pm) could be included? it would be very useful in reports and also possibly Notes for cleaner?

thanks

Most likely, you can create an email template and trigger using our Field Codes to contain the required information, and automatically send the email to a specific email address.

https://www.ownerrez.com/support/articles/email-templates-and-triggers

https://www.ownerrez.com/support/articles/messaging-field-codes-walk-through

https://www.ownerrez.com/support/articles/field-codes

If you run into difficulties, please write in to the Helpdesk and we'll take a look.

Yes, that's normal, because Airbnb doesn't automatically send us payment information. You have to collect that from time to time using Channel Bridge:

https://www.ownerrez.com/support/articles/channel-bridge-bringing-in-bookings-from-channels

But, Airbnb doesn't post the payments until around the time of guest arrival.

There's not yet an automatic solution, but here's a guide for doing the deposit matchup: https://www.ownerrez.com/support/articles/reconciling-quickbooks-payments-with-deposits-that-have-fees-already-removed

Our condo has a front desk key service that you have to email the name, contact info and dates of new bookings to so that they can generate door codes for the guest at check-in. Is there a way to setup this email to be automatically sent to the front desk when a new booking comes in?

Just just got my first booking through airbnb and when I view that booking in ownerrez it shows the full amount owed and has a 'collect now' link. Do I need to do something to capture the payments or is there a setting that tells ownerrez that airbnb is capturing the payment?

Did you guys build a solution to this?

Ah - no, Airbnb never sends the guests' real email addresses, just Airbnb proxy emails. The OwnerRez system can automatically collect the real email addresses via the proxy emails using the Rental Agreement signing process, but you have to set that system up:

https://www.ownerrez.com/support/articles/airbnb-request-for-contact-info-real-email-address-and-signed-renter-agreement

Well, we were able to see the property in an anonymous browser that isn't logged into anything at all. I suspect perhaps you may have a cookie issue?

No let me clarify: I meant email address of the guest!

Yes logged into my account I can see the listing. I only have the one active right now. If you go to a new browser that isn’t logged in, and search the area, my listing doesn’t appear. Could be an issue with Airbnb but since all my settings funnel there from ownerrez, I’m wondering if I have something setup wrong here.

I was able to check your account and see one of your properties on Airbnb - the other property is not connected in the API.

If you need more investigation, please write in to the Helpdesk and we'll see what we find.

This is normal - emails are not handled via the API.

Internal Airbnb messages are, though, and those appear in the Conversations and/or CRM > Inbox.

My listing doesn't seem to show up in searches. When I'm logged into airbnb, I can see it on the map and click on it. If I try from a different browser, it's not there. I've verified that the dates are available that I'm searching with and I meet the minimum nights requirements. What else do I need to be checking?

I just set up API with airbnb and also did a channel bridge import to make sure everything is poured into OR system. However, none of the email from the guest were imported in the OR system. Prior to this, I used smartbnb and once booking is confirmed, guests' emails showed up on their contact information. Anything I did wrong???

Hi Brock,

This is an old question which has long since been resolved. If you are struggling with our hosted sites or with our widgets on your own site, try opening emailing us at help@ownerreservations.com and we can look at your account directly. Be sure to email us from the account holder's email address or an address that has been granted admin access to the account in question.

i have the same problem on wordpress, how can i fix ?

please get back to me on this email
arturo_traslosheros@coldwellbanker.com.mx

https://www.cblacostarentals.com/

Hi guys, I’m new to OwnerRez, going through the setup now.
Made great progress, almost ready to unblock the dates to start receive bookings again, but I have several questions regarding communication:

I need to share the calendar with cleaners - thus far I’m sharing Airbnb iCal link, but now I’ll have direct booking and vrbo - is there a universal iCal link to share?

I also need to give access to messages from three sources to my local managers to handle communication while guests are staying at my properties, and I probably will train the assistant to help with prearruval communications, checking on payments, agreements etc - will they have to use OwnerRez as well?

Can you set the permissions so they have access only to certain parts?

Is there a way to set notifications on the phone when booking is happening or message arrives?

In order to communicate with the guests - do I have to reply through individual platform or can it be a common place?

Wondering how you guys set the communication when you have multiple channels and team of people to help in certain areas.

Thank you!

Unfortunately, no, there isn't such a report - and there really can't be, since at present OwnerRez doesn't receive all correspondence from the guest anyway.

Just had my first chargeback. Guest didn't like that I had to keep some of their security deposit so they reported the charge as Fraud. Is there a way to run a report that contains all of the booking details and correspondence and then download that report so I can send it in to Eleven? I looked but didn't see anything. Otherwise I'm stuck doing a bunch of screenshots of stuff and that doesn't seem efficient. TIA!

I'm glad I haven't activated the QuickBooks integration yet after reading this. I think I'll hold off until some of these problems are addressed.

Would really like this feature. Been searching for a way to put dates on hold until a guest completes a quote.

Not the entire financial structure of OwnerRez, but of how our financial structure is synced to QB. The financial structure on our side is pretty solid and we don't have any plans to redo it (other than some things like security deposits which are actively in development). The issue is what is synced to QB and in what order and what all needs to be built around it.