General Help and Questions

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During the webinar, are we going to go over step by step process on how to integrate OwnerRez with Home2Go ?
Are we also going to be discussing pricing after the trial is over ?

Thank you

Generally, yes. Here's how:

https://www.ownerrez.com/support/articles/instant-book-vs-request-to-book

Before I mess anything up. I want channels to be IB but my own site inquiry only. Possible? Thanks

I use Ecobee instead of Nest but honestly, this feature of Nest (which a family member uses at their personal residence) is one big plus to Nest over Ecobee. That said, it works in conjunction with their Nest app on their phone and their Vivint home alarm to determine occupancy, so I'm not sure how it would work in a VR setting.

You'd have to check with them on that - as a matter of policy, we don't attempt to post the pricing of other companies because they can change at any time and we don't want to mislead.

That, thank you, plus their pricing after trial is over.

Are you looking for this?

https://www.ownerrez.com/support/articles/channel-management-api-integrations-hometogo-setup-connecting

Looks like I am live. I have lost link to article about integration. Help?

Hi Lino,

This community forum is not the place to discuss billing issues. Please email the help desk about this at help@ownerreservations.com. Any type of email sent there will work and will create a ticket. You'll get a knowledgeable response typically same day and someone will help you.

I took a look and saw where we have replied several times in the past, but you haven't answered (according to what I see here). Maybe the email address we have for you isn't getting through?

We have a support article about pausing or freezing OwnerRez accounts:

https://www.ownerrez.com/support/articles/freezing-your-account

Bluntly, it can't be done. You have to disable all properties which will, at best, shrink your monthly price to the minimum of $19/month (going to 35/month in March). There is no way to pause your account and pay 0.

All of our primary support is via email - as it has always been. We do not call people back the instant they expect it - that does not fit with our resources or team structure. Sorry for the frustration, but that's been the case from the beginning of time. However, if you use our ticket system, you will get help, and it will be good accurate help.

At present, I'm afraid not. This might be a useful suggestion though:

https://www.ownerrez.com/forums/requests

Hello,
Is there a way to track guests who want to rent if we have a cancellation? Or can notes be added to the booking calendar without blocking it?

Thanks,
Emma B

It's in the Property Rules, under Defaults.

as far as I know OR is a monthly charge whether you have bookings or not. To have no charge you should have made your properties inactive.

I have called several times to put this account on hold. we have not had any reservation since last pandemic 03-1-2020.
please credit all charges do to the situation.
as soon we go back to the normal activity we will reactivate the account .
We have had no respond since last year.
call please
Lino pertusini 5055775353

Thanks for the reply.

Please tell me how to change the expiry date for all quotes (not on an individual one)

Chuck - I want to be sure I'm understanding what you're suggesting since there isn't current IFTTT support in OR. OR will push to the Google calendar, via iCal, and all the IFTTT applets will trigger off the Google cal not something in OR?

Hi Dori123,

Unfortunately, no, there isn't a way to map to an existing invoice. This is a limitation/known flaw in how the current QB sync process works, and it is the source of duplicate invoices at times. You have to clean out anything old and let OwnerRez control creating the invoice/payment so that it knows which ones it is responsible for and can delete/update those ones in the future when it updates the same booking. It doesn't have a way to "attach" the booking to an existing/old invoice that's already in there.

Does anyone have a good report they process for year end reporting? All I need is the Total Owner Revenue? I'd rather avoid manually adding everyone's statements and I can't figure out how to get that total!! Help!

I know that OR creates a new invoice for new bookings, and that this goes to QBO.
If I choose to sync older invoices, OR still creates a new invoice and payment that syncs to QBO. Problem is, I already have that old invoice and payment in QBO. So if I want the sync on old data, I have to delete an old invoice and payment, which is a hassle.

Is there any way to map the newly created OR invoice to my existing QBO invoice?
TIA

I am also interested in this. I rent my places out for vacations but I also do some seasonal rentals that span several months. For these, I often agree to monthly rent payments and I use a residential rental contract. My previous process was to create an initial invoice, then create future-dated invoices that would go out monthly. I find that in OR, I can only create one invoice, and possibly two payments. Ideally, I'd like to split the charges into separate invoices.
Thanks

At present, we don't have a way to do that, but it would be a worthy suggestion in that forum:

https://www.ownerrez.com/forums/requests

Yep! You can use "Everything but" to match any booking that does not have a particular set of tags.

Similarly, can you clairfy the "Everything But" option in Tags? I am using "Only" Tag "Photo ID Received" to trigger sending the guest their check-in letter. Converselyr, can I use "Everything But" Tag "Photo ID Received" to trigger sending the guest a reminder that we have not yet received their photo ID?

I've searched the help and past blogs, but can't find instructions on how I can send all owner's their statements at once. We have over 40 properties and opening each statement to email is time consuming. Thanks!

I am in the US and they are not responding to me. I am confused that their site leads me to sign up with Vrbo (I already have vrbo listings and they show on HTG as vrbo). I want to show my direct listings there, side by side with vrbo.

I think part of the delay may be that they didn't originally realize our clients were worldwide, so we only had the US link posted. There's a separate link for Europe, which has since been added to the signup. You might give that a try.

Under reports

Being referenced in email template etc.