General Help and Questions

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No, unfortunately, this is old and no longer works -- Vrbo now automatically sends review requests themselves.

Automated emails are just that--*emails.*

Emails sent to Airbnb guests from OwnerRez (either via the automated triggers or via the Email tab in a booking) will show up in the guests' email accounts, NOT in Airbnb's messaging.

I have a welcome message I manually send to Airbnb guests after they book clearly instructing them to look in their *email account*, not Airbnb, for my full check-in information and other communication, and I'd say 95% of guests are successful at finding it.

Someday OR will support automatically sending messages to Airbnb guests through Airbnb's messaging system, but until then, this seems to work mostly OK.

Since it seems this post got bumped recently, I might as well also post an updated list of potential vendors for ID verification:

https://safely.ai/guest-screening/
https://www.autohost.ai/guest-screening-background-checks-for-hospitality-autohost
https://www.idology.com/ (used by https://blog.turnkeyvr.com/using-idology-results-secure-guest-screening/)
https://screenbnb.com/
https://www.trulioo.com/product/id-document-verification

There is no way to increase the rate itself, but you can add a surcharge that applies only to bookings made through the [None] channel (e.g. direct bookings). I have a 9% "Booking Service Fee" (10% would be too obvious, LOL) that is added to direct bookings (still makes the total price lower than other channels). Just go to Surcharges & Discounts and add a surcharge that applies to "all except" and then tick the boxes for the channels you use where you *don't* want the surcharge to apply, and it will then apply to direct bookings as well.

I agree it would be nice to be able to set per-channel rate rules, but in the meantime, surcharges and discounts that apply to specific channels works OK (with the side effect that the guest can see the surcharge/discount broken out separately).

We've just released a new update today that combines all of the date/property changing together in one place so you can do multiple at once.

To access that, click the Move button on the booking -- click Move and you can move property/dates/check in/out times.

Guest needs to add a couple of nights to his reservation and I seem to have "lost" my Dates Tab and can't figure out how to do it. I thought the dates tab was on the top somewhere between overview, info and charges. Help!

Does this format for this link still work?

I tried it for my listing and it says no such page exists?

https://www.vrbo.com/2048513/reviews/write

Just curious working on my email templates.

Thanks!

Found it ! How did I miss that button???
Thanks for your quick reply
Tracy

We've put all of the date/property changing in the Move button. Click Move and you can move property/dates/check in/out times.

I used to be able to adjust check in/out times from the info tab. It now gone??? How do I change this now?

Could you please 'spell it out' for me, how I go about resending an email I've sent to an enquiry.
Because I have yet to understand how to do it or where to do it - without redoing the whole email.

I'm looking to increase the rate for direct bookings only, what is the best method?

Normally, it is not possible to get the travel insurance price refunded, though it never hurts to ask. The guest will need to reach out to the insurance company to ask for the refund.

While it is possible to move dates for insurance coverage of the "same" booking, moving it a year would probably cause issues and complications and is best avoided.

I am thinking I did this incorrectly--the guest purchased CFAR, then decided to cancel their trip. They had only paid a deposit and were still within their cancellation window, so I gave them a full refund and cancelled. But now I am wondering about the CFAR payment they made; will they get that refunded? How does that work? They will be booking again but want to wait for a year until they feel they are clear of COVID. Could we book those dates and have them move insurance to those dates after we already cancelled? I know I should have thought of this before cancelling!

I send a dropbox link for guests to upload a copy of their ID. I tell guests that we only need to see their name and date of birth to verify that they meet our minimum age requirement.

I had and I won

Wow Ok: Let me start fresh> I need to get automated emails setup for new guest > Ive used smart bnb in the past>owner rez has some ability to do this ? Correct? What will be the least amount of resistance to get this accomplished> Checking multiple inboxes is not what I want to do.

That depends.

- If you reply using the Airbnb message system, then those messages will show up both in OwnerRez and in Airbnb.

- Emails sent from OwnerRez do not show up in the channel inboxes, and replies from the guest do not show up in OwnerRez.

Thanks

So if I communicate with the guest through owner rez will that discussion then show up in the inbox?

Hi Boyd,

This is normal - OwnerRez does not currently have a connection to the VRBO messaging system, just Airbnb. You need to continue to use VRBO tools to deal with their internal messages.

I am getting bookings and email notifications from vrbo, Also get pop-ups on the vrbo dashboard to use my owner rez account. But my inbox isn't receiving messages from guests. Airbnb I get but not vrbo? Any guidance would be appreciated.

Thanks Boyd

Here's how to do that:

https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#newproperty

https://www.ownerrez.com/support/articles/channel-management-api-integrations-homeaway-common-issues-questions#newproperty

Love the search feature! I have added a new property and have integration for both Air and VRBO. Why actions do I need to take to get the platforms to see the property?

I think the privacy issue would not apply if you ask them to redact personal info like ID numbers of any kind. I tell them I need their DOB, current address and photo, they can redact anything else. ???

I swear I tried that yesterday and there was no option to delete (which is why I ended up disabling them!) -- but lo and behold, re-enabling them now gave me the delete option. DONE!

Thanks, Chris!!!

Aha! I was looking only at active properties. I don't think you can delete disabled properties. Try re-enabling then deleting.

THANK YOU SO MUCH!!

We are selling our home so I will be off this platform in the next month or two. I have so appreciated the service OR provides and the speedy support responses. :-)

The 2 properties in question have been disabled and renamed DELETE and DELETE 2. I can't find anything on their calendars from my end. I can't figure out what I'm missing! (Thank you -- as always! -- for your help, Chris!)

Hmm. I had a quick peek at your calendar and all of them have at least some bookings or blocks. If there's anything on the calendar you can't delete the property, only disable it.