General Help and Questions

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Not "necessary" but it makes things a lot easier once you get it set up. Change settings once in OwnerRez, they sync out to the channels automatically, bookings come into OwnerRez automatically with guest info, calendars update instantly, etc.

In terms of drawbacks, it's more complex because you have now 3 systems working together (OwnerRez, Vrbo, Airbnb) instead of separate systems.

For Vrbo, OwnerRez will process the guest credit cards on your card processor (so you must have one), and taxes will come to you so you have to remit them -- so that may be either a drawback or an advantage, depending on your case.

I am new to OwnerRez, and want to sync my VRBO and Airbnb calendars with OwnerRez, but don't know that I want to fully integrate. What are the advantages / disadvantages of not integrating?

Hi WaterfrontGem,

The Channel Rate Tester tool shows you what Airbnb is showing versus OwnerRez for that channel. The OwnerRez charges are shown for what OwnerRez thinks Airbnb should be charging, not for OwnerRez direct bookings. And the Airbnb charges that it shows are what we actually find by hitting up Airbnb's website directly.

Read more about that tool here:

https://www.ownerrez.com/support/articles/rate-testing

If this doesn't help and your numbers still don't make sense, send an email to help@ so that we can take a look at your account specifically.

The numbers may not match exactly for Airbnb. They typically don't because of how Airbnb hides fees in the nightly rate. But the totals should work to a similar amount.

When I use the "Channel Rate Tester" to check my price on Airbnb vs. OwnerRez:
-- It shows Airbnb is significantly cheaper (Accommodation)
-- I check directly on Airbnb.com and it shows as more expensive
-- My OwnerRez price appears to be correct/consistent

Is this tool just broken? Or do I need to correct/fix a setting?

Here's how to do that:

https://www.ownerrez.com/support/articles/channel-management-api-integrations-vrbo-common-issues-questions#newproperty

We imported a property from Airbnb to OR and spent a fair amount of time making sure that everything is right. Now we want to list it on VRBO. How do we go about pushing the property from OR to VRBO?

Thanks,
-K

I use a system called Inthrma (https://www.inthrma.com/). It is great and the developer is great to work with.

I don't think OR is going to be able to help you much here - the system is designed to keep track of overnight reservations, not shorter time segments like an hour here or there.

DOH!!! Of course it would be causing a conflict, thanks for the help.

I'm curious if anyone has used OR as a booking mechanism for pool use. We have an HOA pool that we are trying to reopen. We need to have a way to monitor capacity, so we are exploring our options. If you had occupancy of x number of people per hour, it seems like you might be able to set this up in OR, and thus create a corresponding door tag and guest entry. Thanks!

This is happening because the seasons are actually all overlapping. They're "Recurring" type seasons which recur every year. You've named them 2021 and 2022, but the date ranges are actually recurring every year.

To fix it, edit the seasons and change them to "Specific Date" type and set the dates on one to 1 Jan 2021 to 31 Dec 2021, and the dates on the other one to 1 Jan 2022 to 31 Dec 2022.

Then they will not overlap and rates will calculate as expected.

In fact if your nightly rates changes all the time, you could do it with percentage discount and rules.

again you would set up multiple discounts with rules.

i.e. if booking is equal to 4 nights, discount by 25%
if booking is equal to 5 nights, discount by 20%
if booking is equal to 6 nights, discount by 16.7%
if booking is equal to 7 nights, discount by 14.3%... so on and so forth

In practice, if doing via discount code, you would give each discount the same discount code and the system would present the right discount amount to deduct by the way of rules

Technically I think you could do this with discounts and rules.

i.e. create a set amount discount equal to your nightly rate. then set the rules to only apply to bookings of equal or greater than 4 nights. If you have seasonal pricing, then you would duplicate the discount but adjust the discount amount and only apply it to that season in the rules.

if you have different rates at weekends to weekdays, then a 4 day booking that straddles a weekend, I assume it is the weeknight rate you would discount, so no real issue there.

The only issue I can see you having, is if you use variable intelligent pricing model were your rates constant fluctuate to market demands.

Not sure if it's me or if their is an error with the rates widget.

For some reason I can't get the LOS discounts to show on the rates widget other than against the top/first season.

I think i've tried everything. I've set the LOS discounts to apply to all seasons, just one season, created LOS discounts specific to a season. I've tried LOS discounts to all properties, just one property, created different LOS discounts. I've tried showing as a percentage, i've tried showing as a calculation.

Nothing I try makes any difference, it will only show a LOS discount against the top line season in the widget.

Is this a bug? Am I doing something wrong?

You can see what I mean on our website here - https://www.kehwindsor.co.uk/book-now/

Appreciate any insight, thanks

Cheers Joel, I'll keep a look out for it.

It's done, just hasn't made it all the way through testing phase yet. Should be coming out soon! 🙂

That sounds very much like this suggestion, which you can vote up:

https://www.ownerrez.com/forums/requests/allow-discount-code-to-be-flat-rate

Hi Guys,

I see you've released another update yesterday, but I still can't seem to verify a .co.uk domain.

If it wasn't included in the latest update, will it be included in the next?

We haven't actually gone live with using ownerrez as we are still setting everything up and testing before we do, but we are quite close and really would like to verify our domain email address before we do.

many thanks

We are looking to do a discount for one free night when you book a 4 nights stay. (We're currently just doing a % discount off fo 25% when you book) but that doesn't work if they book a 5-night stay because it will give them a 25% discount on the whole stay.
We would love to be able to do a single night free when a guest book with a discount code!

No, no particular update, but there is an extensive discussion on how best to do this currently over here:

https://www.ownerrez.com/forums/requests/template-fields-for-agreement-info-guest-needs-to-add

I upped my rates by the same , but I doubt there will be any bookings once that takes effect.

Any update on "Photo ID" upload/requirement?

Are people accomplishing this with Custom Fields?

Does anyone require the full name of all registered guests (and is that accomplished with Custom Fields, too)?

Ideally, we'd be able to require:
-- Full name of all guests on the reservation
-- Photo ID of the person making the reservation (option to require one for each guest)

My current backup plan is to have a Contact Form on my website at MyDomain.com/upload and do the legwork manually, but would definitely be helpful to have it baked into the reservation/agreement process!

When the promotion came out we went ahead and set them up but we assumed that they would be in the 15% range so we set their pricing with the 15% upcharge just to see how much business they would generate for us. We got a couple of bookings is all. I got the notice and told them no thanks.

Any news on this?

since you process your own payments, I doubt HTG will do anything about chargeback. You should vet HTG guests just like all other guests. I hope you have rental agreement and require ID. No OTA will vet guests for you but if you have documentation (signed rental agreement and ID) chances are you will win the chargeback.

Why won't the From Email Address on the theme work? You can set that even on the primary/account theme. No need to add a secondary theme.

Ack. I might still put in the feature request, then. :P

Two way to do this...

You can also create a secondary Theme (or 3 or 4 if you want) that has a different Email Address field and then assign that as the theme for all properties. The Theme itself will be used the From address by default for whatever properties are assigned to that theme.

You can also do this via email templates. You can set the From Address to anything you want and, if it's a Verified Email Domain, the system will use it as the actual FROM header on the message. To do this for all geust messages, you would need to change every system message to use an email template and put in your custom From Address.

I'd like to mention that the bookings we received from HomeToGo are coming from very low-quality guests. On top of that, one of these guests recently disputed the card payment he made as fraudulent after he stayed without any problems. I contacted HomeToGo about it (for their support) but heard nothing in the last 10-11 days although I sent them a couple of reminders.

Wait, you can?? This has been a long-standing thing I’ve been meaning to put a feature request in for. Where is that setting??