General Help and Questions

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What is this used for?

Right now, we have more strict policy with VRBO, a 30 day no questions with AirBNB. I typically refund though. I am out 3%, but I have not had a date not re-book, often the same day, yet. Now, we may have a long road ahead, and some folks have more total annual spend, and concern that I do.

It may be worth setting a strategy that way you have described above, curious what difference the difference would make though, what % of cancellations are you seeing? What is your high season? Mine is now, not much unknown. We crushed July, we just can't go back in time to March/April.

Does anyone do this?
1) Increase the cost of booking via Airbnb or VRBO (my two outside platforms) by 7% over my direct ownerrez booking rate through the price adjustment feature in OwnerRez API integrations.
2) This now makes booking on my direct site 7% cheaper (actually 7% + the 7-14% by also not charging any VRBO? AirBNB serve fees). Include cancellation insurance (7% my expense) option with all direct bookings through ownerrez.
3) Let people know through my website and elsewhere, such as in the feedback columns in AirBnB and VRBO that they can book direct next time and not only get cancellation insurance for the same price (important these days) but save off the 3rd party booking fee of 7-14%. with a net savings. Or they can just pocket the cancellation insurance cost and save 14-21%- but will face very strict/ no refund in case of Covid-19 cancellation policies because they waived the insurance and agreed to my cancellation terms.

The point for me is I hate the cancellation policy of Air BnB that allows people to cancel up to 14 days before arriving. It costs me a lot of time and money.

If people cancel with the travel insurance offered through ownerrez/ lynnbrook, I believe I still get paid (can someone verify this?), and not only that, I can re-book those same dates again, thereby making double.

It's a win win for the guest, for me, but maybe not for Airbnb or the insurance company.

Thoughts?
Thanks, Todd

Hi Scott,

That's not a web location, that's a property number. You'd want to use the domain name that you have set up for your Hosted Website, which is:

https://www.pinevillasofhayward.com/

How to arrive at my web location: orp281496 ?

I use the email template which includes the language for travel insurance. But when the email goes to a Booking.com reservation, the link is stripped. So the email no longer indicates a hyperlink.

How do I include a link that is not stripped through channel manager?

That's right - with a VRBO API booking, the charges work just like a direct booking. You can go in and change them however you please, and then collect the money under the Transactions tab.

If you enter additional charges above the tax lines, the taxes will automatically recalculate to include them, and be included in the balance due.

I always hated this before I was on OwnerRez, and now I need to know how to handle it on OwnerRez using the VRBO API. I have a guest, and she wants to know if she can let her 3 grandkids stay with them for one night tonight. She's upfront and seems willing to accept an extra person charge. Would I just go into the Booking and add the additional charge of $21.25 plus taxes? What about any additional fee(s) for VRBO? How does that get handled? What mistake(s) do I need to not make in doing this?

Was the text feature ever added for inquires/booking requests?

Along the same lines...how do we set which days a guest can check in....like force a Saturday check in

Hello,

This maybe a newbie question, I tried to search first but couldn't find anything about it.

I am building my own website in wordpress for direct bookings. If I have a contact us form for general questions/inquiries where should I direct that email address to? Is there an catch all email address per property that would bring those type of emails into the Owner Rez messaging system? Or are triggers only initiated from internal system events? Just thought it would be nice to have all my email correspondence for the property in one place.

Thanks in advance

Make sure to read this:
https://www.ownerrez.com/blog/product-updates-hosted-header-styles-menu-buttons-links-condensed-view-fixes-pool-icon-sms-sees-limited-daylight

Make sure to read this:
https://www.ownerrez.com/blog/product-updates-hosted-header-styles-menu-buttons-links-condensed-view-fixes-pool-icon-sms-sees-limited-daylight

Make sure to read this:
https://www.ownerrez.com/blog/product-updates-hosted-header-styles-menu-buttons-links-condensed-view-fixes-pool-icon-sms-sees-limited-daylight

Make sure to read this:
https://www.ownerrez.com/blog/product-updates-hosted-header-styles-menu-buttons-links-condensed-view-fixes-pool-icon-sms-sees-limited-daylight

Is it possible to turn off the rates widget so they aren't showing up on the hosted site?

Is it possible to setup a custom template for this type of correspondance? The drop down in the "template" area didn't have an option for this catagory.

Sure - you can set up multiple connections to different Airbnb accounts from one OwnerRez account.

We are not lawyers!!! But, generally speaking, a business is usually considered to be within its rights to contact its existing and previous clients.

A vacation rental property is obviously a business, and I think most jurisdictions would consider the guests of a specific property to be naturally associated with that property in its legitimate operation as a business. So if you sold the property to another person who was also operating it as a vacation rental, there shouldn't be any legal issues with the list of guests of that particular property going along with it.

Now, if you were to sell the guest list to someone else entirely, that would be a different matter. We wouldn't recommend doing this.

Here's a support doc talking about how to do it:

https://www.ownerrez.com/support/articles/instant-book-vs-request-to-book

Turning off Instant Book is not supported by all API channels, and is not generally recommended since most guests these days prefer the ability to do Instant Book.

Usually, the best way to get information like that from Airbnb and VRBO is by using Channel Bridge.

https://www.ownerrez.com/support/articles/channel-bridge

We do have an Excel template for bulk imports of payment records:

https://app.ownerrez.com/imports/excel/paymentexcel

But this may cause issues with Airbnb bookings if you ever do decide to use Channel Bridge - you'll have two sets of mismatched payments, which will cause confusion.

Hello,

I'd like to use the Airbnb Channel management feature in OR. However, in my business account I do not "own" my clients' Airbnb listings; in other words, those listings are not contained in MY Airbnb account. I currently have to log onto each client's Airbnb account in order to manage their listing.

Is it possible for me to use OwnerRez's Airbnb Channel manager if all of the Airbnb listings are not contained in one account?

Wow I'm surprised to hear that! Even with my relatively small list I get a lot of re-bookings from my email communications.

Hi guys,

there are anyway to Bulk Record Payments?

For example: for Airbnb channel I want to record full payment, for last week bookings and payment date is arrival date.

Any chances?

Thanks,

Leo

Above ...

My husband and I are selling our western North Carolina mountain cottage this summer. For twelve years I have run the vacation rental myself and I have amassed an email database of our 500 prior guests which I use for marketing purposes. My question is... if the person who purchases our home intends to use it as a vacation rental, what's the best way to approach them about the guest email list? My feeling is that it's a valuable asset I could sell separately, but having never done this before, I'm clueless and would love any input and opinions!

Thanks!

please see www.vh4u.us

Thanks for the feedback, we are looking into this.