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Yes, there's more to it than that. Please write in to the Helpdesk and we'll provide instructions.
Hi, I have my AirBnB account successfully added to the API and it is working well. I decided to add my VRBO account (HomeAway) to the API as well. I Have added the API channel, configured it as per the instructions and mapped it to my listing ID. The properties page says it has never synced and that it is "Sync Pending". I have tried to force a sync, but nothing happens. Am I missing something?
I have a guest that is staying 31 days and just got stuck paying twice the normal premium for damage protection because their stay exceeded the standard 30 coverage by one day. This was not the case with the past insurance provider that OR provided. I have filed a couple of claims with Rental Guardian and they find ANY excuse not to pay or only make a partial payment. When I was using CSA Travel via HA/VRBO, I NEVER had issues with them paying including missing or stolen items which Rental Guardian will not pay. I agree that it's looking better to just self-insure or go back to security deposits. OR needs to re-evaluate it's partnership with Rental Guardian.
I'm struggling with reconciliation batched bank deposits to the individual reservations in my accounting system. I currently use LynnBrook for taking payments and they don't provide an easy way to associate a batched desposit with the reservation invoices the deposit is associated with. Wondering is Stripe provides better access to data for doing this sort of thing or if anyone is willing to share their experience doing bank reconciliations for their stripe transactions.
The PAY fields are only available in context of a particular payment, for example for a payment receipt.
They're not available on booking level templates, as there could be multiple different cards on file for a given booking.
I had SMS set up using following template (below). Now I see that {PAYCCTYPE} {PAYCCNUM} are not rendering. I though I had those rendering before???:
Reminder about your final payment for your reservation at {PDISPNAME}. {BSPAMT} is due {BSPDAYSFN} on {BSPDATE}. If you paid by a credit card and you want your balance payment charged automatically, then no action is needed - card on file {PAYCCTYPE} {PAYCCNUM} will be charged on {BSPDATE}. If you want to pay by a different credit card, or to pay by other means, then please click link {BUPAY}.
Thank you ~ {MYFULL} ~ bluemountaincabins.com
Ken thanks so much for your reply! I love OR and can't wait to have this fixed.
FYI folks, we've heard from our VRBO engineering contacts, and this is an issue across the board, not just with OwnerRez. They're aware of it and have escalated it for an urgent fix.
In the meantime, if you can't wait, you can reach out to your VRBO PM support rep and ask them to switch OwnerRez off as your System of Record for this amenity - though that may affect other amenities also, it won't turn off the entire API.
We don't recommend this solution - if at all possible, just live with it for a few weeks until it's properly fixed.
I am looking to speak with somebody with an actual reservation for a property through booking.com
Does the API integration update descriptions and pictures?
Am I correct to understand I need to manually create the property in booking.com, then connect it? (Not a problem, just looking to understand).
Just in case you have not seen it, there is a thread in the unofficial ownerrez support group forum on facebook. I don't currently work with any owners that have hot tubs... :( but great problem for you to have and I bet it will be resolved pretty quick.
Still trying to troubleshoot this. I have selected Hot Tub on OwnerRez but it is not showing for any of my properties on VRBO. This is such an important amenity! I tried troubleshooting this with VRBO yesterday but it appears to be an OR problem. Please help! Thanks, Derel
Is this still the best strategy? Can I increase rates based on platforms at a flat rate per platform? (Booking.com would be increased for example?)
Thank you. I Found it and turned off. It's been a while since I set it up. I appreciate your promptness.
It's under Settings > Payment Methods.
Where do I find this? Thanks
Looks like you've set up a processing surcharge in your Check Payment method! That's what needs to be removed.
I'm confused by this. I don't charge my guests a credit card fee. To me, it's the cost of doing business. What do I need to do?
"As of this morning, it looks like you're still using our Processing Fee (or Discount) setting on payment methods."
Can someone explain this, please? Thanks.
Aha! That makes perfect sense. I thought it was previewing what would show, not what did show. Thanks for clarifying.
The preview shows the values for the specific booking you're previewing. Looks like some of your older bookings have a $200 cancellation fee, so those would show $200 in the preview if you pick them.
If they're not supposed to have a $200 cancellation fee, go to Settings > Cancellation Policies and use the Batch Update tool to fix them.
Yes, we've got quite a few clients that use the feature that way. Helps to fill in gaps in the off-season!
You are the man Ken. Thanks! Ironically, this will be to allow smaller places during the off season/heightened rona time period. Thanks, Joe
That sounds very much like our Mutual Block feature:
https://www.ownerrez.com/support/articles/combined-properties-blockoff-lockoff
Hello, how can I offer a property that has two homes either separate or together? It would be important that biking one of the two is booked, only the part not booked shows available. What is the best way to deal with this? Anyone have experience or watch outs?
Thanks, I'll have a look.
When I Preview my short-term rental agreements, I get this text when it calls {BCANPOLLEGAL}:
"A cancellation fee of $200.00 will be deducted from any refund amount."
Yet, when I execute the same rental agreement, I get this text on the actual contract:
"A cancellation fee of $300.00 will be deducted from any refund amount."
So it is ultimately printing correctly on the official documents, but the preview is just plain wrong. I can't figure out where the $200 is coming from.
Thanks
Edit: I have quoted only the last line of the paragraph. The Cancelation Policy text works just fine; it's only the amount of the Cancelation Fee that is incorrect.
We have a discussion and example on this page:
https://www.ownerrez.com/support/articles/home-page
That's a misunderstanding - configuring a Cancellation Fee doesn't do anything and doesn't automatically appear anywhere. Your Cancellation Policy as displayed in your Rental Agreement reflects what you have configured in your Custom Cancellation Policy settings:
https://www.ownerrez.com/support/articles/cancellation-policies-overview
or the cancellation settings for channels like Airbnb where you have to use one of theirs.
I have my Cancellation Fee correctly set under Surcharges & Discounts. This Cancellation Fee has been applied to each of my properties and shows up correctly in the Rules section.
It is not updating correctly to the {BCANPOLLEGAL} field in my legal agreement. Where is this field pulling the Cancellation Fee from?
Some seem to be sized perfectly, while others are too short (gap between the thumbnails under the main photo) or too long (caption doesn't show). I can't seem to find the sweet spot.
Thanks.
Hi Joelle,
Thanks for circling back. This is actually a super old thread, so I'd suggest making a new one and creating it in the Feature Request forum so that you can up-vote it. Other OwnerRez users will be able to see and up-vote it too.
To specifically answer your question, there isn't a way to see or generate a document showing they denied it currently, but it's a great idea and something we'd like to do when we overhaul our guest verification and RA signing process.
