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Ken thanks so much for your reply! I love OR and can't wait to have this fixed.
FYI folks, we've heard from our VRBO engineering contacts, and this is an issue across the board, not just with OwnerRez. They're aware of it and have escalated it for an urgent fix.
In the meantime, if you can't wait, you can reach out to your VRBO PM support rep and ask them to switch OwnerRez off as your System of Record for this amenity - though that may affect other amenities also, it won't turn off the entire API.
We don't recommend this solution - if at all possible, just live with it for a few weeks until it's properly fixed.
I am looking to speak with somebody with an actual reservation for a property through booking.com
Does the API integration update descriptions and pictures?
Am I correct to understand I need to manually create the property in booking.com, then connect it? (Not a problem, just looking to understand).
Just in case you have not seen it, there is a thread in the unofficial ownerrez support group forum on facebook. I don't currently work with any owners that have hot tubs... :( but great problem for you to have and I bet it will be resolved pretty quick.
Still trying to troubleshoot this. I have selected Hot Tub on OwnerRez but it is not showing for any of my properties on VRBO. This is such an important amenity! I tried troubleshooting this with VRBO yesterday but it appears to be an OR problem. Please help! Thanks, Derel
Is this still the best strategy? Can I increase rates based on platforms at a flat rate per platform? (Booking.com would be increased for example?)
Thank you. I Found it and turned off. It's been a while since I set it up. I appreciate your promptness.
It's under Settings > Payment Methods.
Where do I find this? Thanks
Looks like you've set up a processing surcharge in your Check Payment method! That's what needs to be removed.
I'm confused by this. I don't charge my guests a credit card fee. To me, it's the cost of doing business. What do I need to do?
"As of this morning, it looks like you're still using our Processing Fee (or Discount) setting on payment methods."
Can someone explain this, please? Thanks.
Aha! That makes perfect sense. I thought it was previewing what would show, not what did show. Thanks for clarifying.
The preview shows the values for the specific booking you're previewing. Looks like some of your older bookings have a $200 cancellation fee, so those would show $200 in the preview if you pick them.
If they're not supposed to have a $200 cancellation fee, go to Settings > Cancellation Policies and use the Batch Update tool to fix them.
Yes, we've got quite a few clients that use the feature that way. Helps to fill in gaps in the off-season!
You are the man Ken. Thanks! Ironically, this will be to allow smaller places during the off season/heightened rona time period. Thanks, Joe
That sounds very much like our Mutual Block feature:
https://www.ownerrez.com/support/articles/combined-properties-blockoff-lockoff
Hello, how can I offer a property that has two homes either separate or together? It would be important that biking one of the two is booked, only the part not booked shows available. What is the best way to deal with this? Anyone have experience or watch outs?
Thanks, I'll have a look.
When I Preview my short-term rental agreements, I get this text when it calls {BCANPOLLEGAL}:
"A cancellation fee of $200.00 will be deducted from any refund amount."
Yet, when I execute the same rental agreement, I get this text on the actual contract:
"A cancellation fee of $300.00 will be deducted from any refund amount."
So it is ultimately printing correctly on the official documents, but the preview is just plain wrong. I can't figure out where the $200 is coming from.
Thanks
Edit: I have quoted only the last line of the paragraph. The Cancelation Policy text works just fine; it's only the amount of the Cancelation Fee that is incorrect.
We have a discussion and example on this page:
https://www.ownerrez.com/support/articles/home-page
That's a misunderstanding - configuring a Cancellation Fee doesn't do anything and doesn't automatically appear anywhere. Your Cancellation Policy as displayed in your Rental Agreement reflects what you have configured in your Custom Cancellation Policy settings:
https://www.ownerrez.com/support/articles/cancellation-policies-overview
or the cancellation settings for channels like Airbnb where you have to use one of theirs.
I have my Cancellation Fee correctly set under Surcharges & Discounts. This Cancellation Fee has been applied to each of my properties and shows up correctly in the Rules section.
It is not updating correctly to the {BCANPOLLEGAL} field in my legal agreement. Where is this field pulling the Cancellation Fee from?
Some seem to be sized perfectly, while others are too short (gap between the thumbnails under the main photo) or too long (caption doesn't show). I can't seem to find the sweet spot.
Thanks.
Hi Joelle,
Thanks for circling back. This is actually a super old thread, so I'd suggest making a new one and creating it in the Feature Request forum so that you can up-vote it. Other OwnerRez users will be able to see and up-vote it too.
To specifically answer your question, there isn't a way to see or generate a document showing they denied it currently, but it's a great idea and something we'd like to do when we overhaul our guest verification and RA signing process.
I am new to hosted websites as well and wanted a blog. I did some research and found dropinblog.com. I personally think it is quite expensive but they give you a $100.00 credit which makes it not too bad (a bit over 10.00 per month)
It was pretty easy to setup... in OR you basically create a custom page... go to the page and enter HTML mode by clicking on the < >, paste the two pieces of code that they give to you... save
Then go to dropinblog.com and update the posts you want to have and pictures and the like. They even help you get the SEO optimized on the posts.
Like I said, I think it is a bit expensive but it does provide blog functionality with authors, categories, supports images and video, etc...
I am reviving this topic in hopes that someone would have an answer.
Quotes can be generated with options to purchase insurance or waive it. If guest waives or accepts it, where does this 'information' go?
In other words, is there a document I can generate or download in case I deal with a cancellation and the guest claims he didn't know he could purchase insurance for his booking.
All I seem to be able to see is whether the insurance option was presented to the guest but nothing else.
Thanks.
Any update to this topic. Have the same issue where I need to trigger an email to everyone but direct bookings. The only way I see to do it is by selecting "only" then "all". I assume direct bookings would then be excluded?
You might use this for recording data relevant to a property or booking that you got some other way - for instance, the door lock code of a manual lock on the property, so it can be included in emails you send to your guests, but you're the one that sets it.
Hello,
I am trying to understand custom fields settings when 'no' is checked under "Show During Quote Acceptance".
Where could these fields be used to collect information if not during the booking process? Where can I find an example of customer fields used in this fashion?
Hi Susie,
Thanks for your feedback, and I'm sorry for your frustration.
The Damage Protection product cannot insure long-term residential-type stays without paying an extra multiple based on the length of stay. We mention this in our FAQ about Damage Protection here:
https://www.ownerrez.com/support/articles/damage-protection-common-issues-questions#long
And we mention it on the billing page when you turn on DP.
Every 30 days requires a new policy, so if you have a 12 month booking, it's 12 times the normal cost. It is not reasonable for a long-term residential stay to cover damage for 15 or 20 bucks. The longer a guest stays, the more likely it is that they will accidentally damage something, so there is no carrier who would be willing to do that. Others carriers simply deny coverage entirely. RentalGuardian allows it, but requires the 30 day multiplier.
What happened with your billing is that many long-term stays were not actually being properly charges by OwnerRez. So everyone was getting 60 or 90 day bookings covered for the normal 15 or 20 bucks. We recently corrected this problem, so some historical bookings (ie. your bookings back before July) are now newly catching on the invoicing. OwnerRez already paid RentalGuardian for the policy, but we did not correctly bill you for the longer policy.
We are looking into adding insurance options that are more comprehensive and have fewer restrictions. However, they tend to be more expensive (in some cases, a lot more) than what we offer now.
PS. I have tweaked the title of this forum thread to remove the word scam. RG's products are not scams. We carefully vet the products we advertise and sell. However, they do have limits and restrictions.
