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How can you download contact information for those who you manually entered quotes for? I am able to download contact info for bookings/inquiries, but it does not include guests I manually created a quote for in the system....
found it...
Thanks
That is a question that can only be addressed via a Helpdesk ticket, because the various possibilities are nearly endless due to there being so many different tax jurisdictions and so many different ways Airbnb deals with them. Write in and we'll take a look.
Hello,
I collect and remit my own taxes from AirBnb that total 12.75%. In the past I only collected 3% from AirBnb, but when I connected to them via API it made me collect the whole 12.75%. I just got an email from AirBnb that stated they are going to start collecting state and local taxes on my behalf and that I need to change this on their platform. My question is if we are API connected are we still collecting the whole 12.75%?
That is dependent on internal database integrity. Normally, no, it is not possible, because the booking refers to other database elements.
Hi - new to the system, and am wondering if there is a way to completely delete a canceled booking?
You should be able to do this using a custom iCal calendar export, where you've selected the option to include booking information and notes. I don't see any custom iCal calendar exports in your account - give that a try and see if it does what you're after.
https://www.ownerrez.com/support/articles/bookings-display-for-cleaners
I wish the block titles would carry over when I export my calendar to my husband. He needs the info in the titles. I can't figure out how to use a customized field for this.
Hey guys, there was an issue on the bookings page for a few minutes. This is now fixed.
I am getting it also.
I get an error
Crash bang an error just occurred
And to contact owner res to fix
Thanks
Suzan
Exactly!
I see...so you are saying that our emails to guests sent through OR are forwarded to the guest's personal email box by Airbnb, but not documented in the Airbnb messaging center. Thanks!
Sort of... Airbnb has a temporary "proxy" email address that OwnerRez sends the emails to. Then, Airbnb forwards them on to the guest's real email address, which they do have even though they don't reveal it to you or to us. So email doesn't connect to the Airbnb messaging system at all - they're totally separate.
I've wondered why the emails I send to guests through OR to an Airbnb guest do not show up in the Airbnb messaging for that booking...I was never 100% positive the guest received my email.
Chris, it sounds like you are saying that if we send an email to an Airbnb guest through OR it goes to their personal email address? Even though we can't see their personal email address on the Airbnb booking, OR must somehow have access to that information and sends it there?
Thank you for the feedback.
No, they can't. What you'd normally do is to manually apply the discount if you know they are going to be making a manual payment, and switch the Rules of their Booking to allow manual payments only.
The only thing I can think of is boosting ALL your rates by 3% and then creating a 3% discount code that guests can enter at checkout if they pay by check/venmo/etc. Not sure if OR discount codes can be set to only apply on certain payment types?
I'm using errental locks and sending the code out when the security deposit is successfully authorized. So they can't get in unless thats done. I get complaints occasionally about the hold being prior to arrival date... but some people will complain even if they were in heaven, you know. Lol
The whole System Messages area is scheduled for a complete overhaul, and I would imagine specific timing features would be added at that time.
For the security deposit, I can see why you might want to have specific timing on scheduled payments, so likely that will come along eventually. I wouldn't recommend doing the hold the morning of arrival though - it doesn't leave you much time to Do Something if the hold fails.
Thanks Ken,
How about time sent on system messages or actions like the security deposit? I would prefer that to be authorized the morning of arrival.
Yes, this feature was added. Generally, it is controlled in the Triggers - if you are using a trigger that is sent at a scheduled time, you're now allowed to select an actual time as well as a date.
I think i saw in a recent release that this feature had been added but i can't find where to edit the time an email is sent. Does anyone know about this?
Actually, the OP was talking about day of _departure_, but the same principle applies--choose "0 days before departure" (or "0 days after"--same same). I used to use this to send a check-out reminder email on the day of departure, which would go out at ~3am, although now that the time can be specified, I've changed all mine to send at 3pm the day before departure (works better for my needs and for guests who may not check email the morning of check-out). The functionality still works, however, as far as I know.
Not yet -- the only way currently is to create custom fields: https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance
You'd need to go to the Legal tab of the Booking, and use the Request button to send it to each guest individually using their email address.
How do I have each guest sign the rental agreement?
