General Help and Questions

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I use the Custom Fields on all my bookings and would like to be able to review them without having to go one by one through the bookings. I can't seem to find a booking report that will display custom fields...maybe I'm just not seeing it?

Tim

Thank you Lydia! That worked perfectly. Appreciate you taking the time to answer! Mahalo!

Any update on text notifations of inquiries?

"Sorry if this has already been asked and answered, but I have never been able to find a way to search the forms."

Hi, Glenn: You can search the entire site (Forum, Blogs, Help) by going to the Support tab and typing your search term. It will return anything it finds from anywhere on the site. Hope that helps.

Have the same question. I think it appears to be charging on any and all bookings

Any thoughts or advice on this?

I tried that but what happens is that for inquiries that are within 30 days (past the normal 2nd payment date) it generates this:

Amount to book $1000
Balance due on May 1st (27 days ago) is $0.00.

Not quite readable.

If you look at Settings > Surcharges and Discounts > Booking Fields > Number of Nighs is Greater Than or Equal To.

Just make it "Applied Automatically" and do a Fixed Amount "Per Stay."

Hopefully that's what you're looking for.

Is there a way for the system to automatically add in our mid-stay housekeeping charge? I.E. if a guest books for a stay of 21 days or greater, then the mid-stay housekeeping fee is triggered and added to the charges. (if a guest books for less than 21 days, the system does not trigger the additional fee)
Thanks!
Laurie

Please send in a Helpdesk request, and attach the Channel Bridge file that you downloaded and imported.

The Channel Bridge Import is not importing the Guests Name, guest, booking amounts etc since my last two bookings.
Was there another change Airbnb has done that would prevent this download?
Could you please check and let me know? Thanks!

I have the version 10.25.

Is there a link to how "Disallow" gaps should work? What is the intent of this tool, to have folks book longer?

We do have some consultants we know who are familiar with both. I've sent you some contact information via the Helpdesk system.

I am looking to add quickbooks module to my account. Would someone using a 3rd party / bookkeeping service be willing to share their contact information with me? I need help getting started - I think a bookkeeper familiar with vacation rental and OR will be able to get things going faster and better. Thanks in advance!!!

There's not much demand for integration with HOUFY that would justify a full API. You can however import and export the calendars:

https://www.ownerrez.com/support/articles/channel-management-calendar-import-export-houfy

I know this thread is a couple years old now, but I'd love to see an integration come together here!

Hmm. Are you able to send this in to the Helpdesk, with screenshots to compare? That'll make it easier for us to run down what's going on.

When I enable disallowing one day gaps on OwnerRez, I notice that AirBnb blocks out one of the days in a two day block. For example I have a Wed, Thurs available and have "Disallow gaps of exactly 1 nights" checked in OwnerRez, but on AirBnb the Thursday night shows as unavailable. As soon as I take that rule out, it becomes available. Any reason why this would happen?

This new area is actually not supported by the VRBO API at all yet, so there is no way for you to control it from OwnerRez.

Fortunately, VRBO designed it well - if our API feed doesn't provide updated information for these fields (which it won't, because it can't) then whatever you configure in VRBO will not be overwritten. So you can just go ahead and set up that information in VRBO.

Down the road, when the API is extended to support this area and we add it to OwnerRez, you'll need to configure it there. But that won't be for awhile.

VRBO has launched their new "Health & Safety" area under "Edit Property" that is going to be used as a new "call out" on listings to highlight the information hosts enter for concerned guests. They are also going to use this information to boost search results for listings that contain information in these new fields.

If we have integrated our VRBO listings with OR we know that all changes must be made through OR to be synched over to VRBO.

What fields should we be using in OR to populate those new fields in VRBO?

If we enter information into those fields in VRBO will it be wiped out the next time OR syncs with VRBO?

Hello

Airbnb has a new field: Length of stay discounts. I’m saying it’s new as they have marked it as new.
I have discounts set up on my property in OwnerRez but it does not seem to be updating this field on Airbnb. What am I missing?

Yes, to do that you'd uncheck the "schedule a security deposit using OwnerRez property rules" option on the HomeAway channel settings, so it doesn't follow the normal rules.

Then create a surcharge with the word "Refundable" in it (so it triggers a refundable deposit on VRBO) and set the listing site applicability so it's only applicable to HomeAway and VRBO.

?

***UPDATE***

Apparently there was a blip in the system with ABB. Of course the wonderful folks with OR got it resolved in no time flat. THANK YOU!!!

***********

What am I forgetting? I'm API integrated with AirBnB. Have received two bookings lately (grateful!) with arrival dates within the next three weeks. No matter what I do the total amount paid does not show paid in full. I have run Channel Bridge 3 times, each using different criteria and it doesn't help. With one guest arriving in 4 days, and email triggers set to "paid in full" as a criteria, they won't get the info they need.

FWIW, I've talked with HomeAway Integrated Partner Support about this. I said that the HomeAway app correctly shows guest messages at the top of my inbox, but when I log into the website, I have 2 pages of "Booking Requests" (that are actually confirmed reservations, and they're all in the past) to sort through to find the guest inquiry message.

They told me that the inbox on the website was not designed for use by integrated partners and that I definitely should never be using the HomeAway app as it is not designed to work at all with integrated partners. They explicitly told me to use the messaging function "within my software." When I told them that OR doesn't support messaging (yet), they were stymied. It suddenly became clear to me that the whole experience is designed to happen without ever actually needing to log into the HomeAway website. Hopefully that can happen eventually and the experience can be cleaned up.

Incidentally, those "Booking Requests" that litter my HomeAway inbox appear to be the result of an odd glitch--even though I had selected "Instant Book" in OR, my listings were not showing up as Instant Book listings and instead had a "Request To Book" button. Of course, when a guest submitted a "Request To Book," OR confirmed the booking instantly, but I wanted to appear as an Instant Book listing to try to attract more guests. I emailed Integrated Partner Support and they manually set my listings to Instant Book, but that was kind of an odd one to me.

You can't post screenshots on the forums yet (we're working on it).

It looks like the HTML is close but not quite..

Next to the style attribute it should be:

5574" style=

i.e. the " needs to be next to the 4 with a space between it and the s, not next to the s.

If that doesn't fix it, shoot us an email with a screenshot to help@ownerreservations.com

Not sure why you posted the same thing again. Ken answered your question pretty clearly.

Delete the 5% surcharge from your Surcharges & Discounts area.

Go to the API Connections area for HomeAway and add 5% to the "Rate Adjustment" box.

Voila. (Although it sounds like, from what Ken said, you already have 5% there, so you're actually raising your HomeAway rates by 10% right now.)

Thanks so much for you help, I tried that and got mixed results.

Here is my code

<!-- Test Availability -->
<!-- OwnerRez Availability/Property Search widget -->
<div class="ownerrez-widget" data-widget-type="Test Availability - Availability/Property Search" data-widgetId="2f27ff2d04604f47aa49975bafdf5574 "style="background-color:#fff"></div>
<script src="https://app.ownerrez.com/widget.js"></script>

Now on my page preview the widget shows the narrow box with the dates to select Availability but the calendar drop down is cut in half and the result fill into that same small box rather than filling the space designated for the widget? Not sure you understand my explanation and not sure if there is a way to attach a screen shot.

Yes, the widgets are transparent by default when you embed them because usually you want them to blend into the site. If you've got a busy background, though, it can bleed through.

To set a background behind the widget, you can put a style attribute on the <div> in the embed code. So if you've got:

<div class="ownerrez-widget" data-propertyId="somethingsomething" data-widget-type="Rates" data-widgetId="othersomething"></div>
<script src="https://app.ownerrez.com/widget.js"></script>

Add a style attribute with background-color:#fff (which is white) in that <div> after the last attribute, but before the >. Like:

<div class="ownerrez-widget" data-propertyId="123512351235" data-widget-type="Rates" data-widgetId="123451235" style="background-color:#fff"></div>
<script src="https://app.ownerrez.com/widget.js"></script>