General Help and Questions

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of course, that was supposed to be Leases! Talking to android keyboard and getting all sorts of odd words is one of life's mysteries

Paul here from OR. Thanks for reaching out, Toni. We would like to empower users to work with other users. We have recently explored setting up a Consultants or VAR ecosystem for all the users that would like to help others (for some kind of fee or out of the goodness of their heart). We are still early in the planning stages. I'm mentioning this here because if any QB or accounting users want to offer this service, let us know.

Accounting and QB integration is a major concern that we know needs work and a number of other features and settings. Rest assured, the current feature is far from finished. We hope to be adding a lot more to that this year. A number of things have already been designed, just not scheduled for dev yet.

Ross, thanks for the suggestion and idea. There are some other OR users that rent out motorhomes so it's new exactly, but it is rare. As long the RV can be though of as a "property" that is rented by the day (not hour) then you can plug it right in as a property in OR. I'm sure you know that. I wonder if those RV channels you mentioned contain more details in their iCal that would let us parse bookings? If you can send the guts of the iCal, we can take a look. Same with inquiry parsing for emails.

Hi Ross. Not really, no - at least not a direct import into tax forms like that. We've stayed away from that end, and encouraged users to use QB or Xero or a double-entry accounting product for that, because there are many other things that play into that. We can show gross numbers and a break-down of revenue but not the expenses side. Even those PM's that use our Expense area know that many other expenses are not tracked here (only the owner-related ones). Our vision is to fully support accounting "quote to cash" in the future but it's a long road. We have to get deposit and fee tracking done first so that bank accounts can be reconciled to the penny.

Good advice from Ross. You got start with the fundamentals - your sales and revenue (ie. booking workflow) - and then add on more like communication, website, integrations and so on. You want to keep automating for sure, but get the fundamentals right first.

Is it possible the property rule is 2 but the individual booking somehow is set to 1?

OK, I saw myself on the page with OwnerRez and others, that it requires 15 or more properties

https://www.tripadvisor.com/RentalInsights/get-started

The answer is, what is the easiest way to properly sync (more than iCal) Flipkey with the other OTAs. Channel Bridge? I want set and forget, or I cannot allow instant book in flipkey. I dont want to keep doing something on a daily or periodic basis...

Does that mean I cannot use PriceLabs to sync with Flipkey?

I set it to 2 on property rule. But when I use field {BSDRS} in the rental agreement, it shows 1 day. What am I doing wrong? ORP31455. TIA?

I contacted FlipKey / TripAdvisor to sync. They responded "How many units does your company represent? {We require 15 or more units to set up an OwnerRez connection.}"

Has there been an update? I have had to go back in and add descriptions to our photos again. This is very time consuming and wonder if this happened to anyone else?

I have a 28 day minimum because I'm going after corporate housing which is generally 3 month stays. I set up length restriction for one my apartments 204 to 28 day minimum with a 2 night minimum during gaps. My understanding is if two nice monthly booking are made...and they create a gap that is less than 28 days between the two bookings...then according to this rule...I could still get bookings with now...a 2 night minimum. Software says: "Night During Gaps: At least 2 required". This is how I want it. However I checked by going to Tools>Rate Calendar...and when highlighting the gap (in this case there was a gap of 8 nights between two monthly bookings)....the software indicated that there is an 8 night minimum. Where is the rule change? The 2 night minimum during gaps?

Howdy - I would like to better understand the work flow as well. I don't have 40 properties I am managing. Would love to get either of you one the phone for 20 minutes to ask some questions? I am trying to hear how other folks handle invoicing/escrow/paying all the service folks.

It was a suggestion for a business opportunity for ownerres to be the only PMS that also works with the RV rental space. As in RV rentals that are driven by the guests

If you connect up iCal syncs, they run automatically on their own to update calendars.

You might also find Mutual Blocking useful, depending on exactly what you're trying to accomplish:

https://www.ownerrez.com/support/articles/combined-properties-blockoff-lockoff

Trying to get clear information from booking.com and Airbnb such as what were my total earnings and commissions and fees and credit card fees and anything else? Turns out not all you did not issue statements but they like to keep it nebulous.

Does owner reservations have the ability to pull from each listing site into something that's amenable to filling out a schedule C or Schedule C... USA?

Is this something I could do once and have it managed along with the other listing site so I don't get double bookings? Or do I have to constantly do something with the link manually?

OwnerRez supports door lock code integration for certain types of door locks:

https://www.ownerrez.com/support/articles/integration-door-locks

If you're using this, the code would have been taken care of automatically.

Anything that is iCal compatible, you can import/export from OwnerRez using our calendars.

I'm not completely sure exactly what you're trying to do here, so you might need to create a dummy property in OR to properly keep track of it. But it certainly ought to be possible to make its calendar visible.

last night a guest arrived and couldn't get in because the codes I sent were set to their original arrival day (today) rather than yesterday. After booking they decided to add an extra day on the front end, which I had changed in OR. But I forgot to update the keycodes to also start working one day earlier than their original booking.

I just sent up an alert email template using a trigger on booking dates changed to remind me to update the keycodes.

Figured I'd share in case anyone else is using manual custom fields for keycodes, it's kind of heartbreaking when people can't get in late at night (and you sleep through the phone ringing).

Start out simple. Rather than obsess over Smart Lock integration and 5 page Lisa's everything else, get it hooked up to the four main channels like VRBO, and that everything works properly

Yes, we offer a Concierge Setup service:

https://www.ownerrez.com/support/articles/concierge-setup-overview

If you're interested in this, write in to help@ownerreservations.com and we can get things started.

Hello all,

I am not very tech savy and am looking to manage my condo rentals using OwnerRez. Does this site offer training or can I pay to have everything set up, ie website etc.

Thanks
Aaron

Hi

I have an RV (motorhome). It is on ABB, BDC, VRBO and Flipkey/TripAdvisor as stationary rental.

However, there are two large sites (in North America) where you can also rent it for people to drive for vacations. RVShare and Outdoorsy.

Is it possible to somehow even if ical sync that into the OwnerRez calendars to avoid double bookings that way? They may/may not have an API, but this for example is their page for avoiding double bookings:

RVSHARE: https://help-rvshare.force.com/s/article/How-do-I-sync-my-RVshare-calendar-with-another-calendar

Outdoorsy (working on finding this...)

No PMS that I can find can do this and it is a rapidly growing market online.

Thoughts?

I am going to check it now. Thank you .

Did you try the booking *detail* report? That doesn't include vehicle info, but it definitely has all the other things you listed.

This would do better as a support request to the Helpdesk, since other users cannot see your bookings.

Thank you Lydia for your reply. I have checked all of that but unfortunately it does not provide what I need . Thank you .

the custom guest review link has this blurb at the bottom which is misleading (the part about credit card processor). Might be a turnoff to guest who think somehow their review is going to Visa or Mastercard. Not a big deal since nobody reads this kind of thing anyway.

Is this secure?
We take security very seriously. This page has been secured by a 256 bit SSL certificate, and all data is securely transmitted to our credit card processor. Please visit the OwnerRez encryption page for more information. The OwnerRez booking system will not sell or share your personal information to anyone.

Not sure this is what you want, but take a look at "Reports" and then "Date Range" (second choice on left). Or, another thought, if you're just looking for info on individual bookings, set up an email with all the "Custom Fields" and regular fields and then make a trigger to send that info to you a certain number of days after the booking.

I would like to print out a detail guest information, example first and last name , arrival and departure dates, # of children , vehicle info etc etc . How can I set this up on OwnerRez ?