General Help and Questions

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Yes, we have a fix for this in testing, will go out sometime next week.

Can you add the wording for the CFAR insurance as well then?

No, that is automatically generated by the system.

Is there anywhere to modify this information ourselves?

We have reached out to our engineering contacts at VRBO, and they have confirmed that this *will not* have any effect on API clients.

Just another reason why using our HA/VRBO API is the way to go!

I still don't see the update in the wording for CFAR. Not sure if I'm missing something.

That's something you'd need to set in the Google Calendar options - we are pushing the information out via the iCal feed, but we don't control how Google displays it.

I did tick off each of the "customization" choices in the export calendar options. I can see why I've blocked ONCE I HAVE CLICKED on the calendar in my google calendar/ical. However, I wanted to see the blocked title in the ribbon, as I do on OR calendar ribbon. Instead all I see is the "4pm blocked off time #ORBxxxxx." For bookings I see the guests name, that was what I was hoping to see for blocks.

Here is what came from VRBO to some vrbo users. question: will it affect those who are API integrated?

Due to a law change, Vrbo will soon be required to collect and remit State and Local Sales Tax for all online bookings in Tennessee. Since we will be collecting these taxes and remitting them directly to the state, you are no longer responsible for their collection or remittance.
To help you manage the Local Lodging Tax you are still responsible for collecting and remitting directly to your local government, we will soon be announcing some new tax setting options.
On the effective date above, we will send you another notification with a link to your updated tax settings in your dashboard. At that time, you will be able to review all the taxes applicable to your listing, including rates, taxable amounts, government(s) requiring the tax, and who is responsible for the tax (Vrbo or you). You will also be able to select the local tax collection option that works best for your business.
Note: You should prepare to select a local tax collection option on the effective date to avoid any gaps in your tax collection. We will not be responsible for any under collected local lodging taxes if you fail to select an option.

They should still be visible in CRM > Contacts, and able to be exported from there.

How can you download contact information for those who you manually entered quotes for? I am able to download contact info for bookings/inquiries, but it does not include guests I manually created a quote for in the system....

found it...

Thanks

That is a question that can only be addressed via a Helpdesk ticket, because the various possibilities are nearly endless due to there being so many different tax jurisdictions and so many different ways Airbnb deals with them. Write in and we'll take a look.

Hello,

I collect and remit my own taxes from AirBnb that total 12.75%. In the past I only collected 3% from AirBnb, but when I connected to them via API it made me collect the whole 12.75%. I just got an email from AirBnb that stated they are going to start collecting state and local taxes on my behalf and that I need to change this on their platform. My question is if we are API connected are we still collecting the whole 12.75%?

That is dependent on internal database integrity. Normally, no, it is not possible, because the booking refers to other database elements.

Hi - new to the system, and am wondering if there is a way to completely delete a canceled booking?

You should be able to do this using a custom iCal calendar export, where you've selected the option to include booking information and notes. I don't see any custom iCal calendar exports in your account - give that a try and see if it does what you're after.

https://www.ownerrez.com/support/articles/bookings-display-for-cleaners

I wish the block titles would carry over when I export my calendar to my husband. He needs the info in the titles. I can't figure out how to use a customized field for this.

Yep, fixed

Hey guys, there was an issue on the bookings page for a few minutes. This is now fixed.

I am getting it also.

Me, too.

I get an error
Crash bang an error just occurred
And to contact owner res to fix
Thanks
Suzan

Exactly!

I see...so you are saying that our emails to guests sent through OR are forwarded to the guest's personal email box by Airbnb, but not documented in the Airbnb messaging center. Thanks!

Sort of... Airbnb has a temporary "proxy" email address that OwnerRez sends the emails to. Then, Airbnb forwards them on to the guest's real email address, which they do have even though they don't reveal it to you or to us. So email doesn't connect to the Airbnb messaging system at all - they're totally separate.

I've wondered why the emails I send to guests through OR to an Airbnb guest do not show up in the Airbnb messaging for that booking...I was never 100% positive the guest received my email.

Chris, it sounds like you are saying that if we send an email to an Airbnb guest through OR it goes to their personal email address? Even though we can't see their personal email address on the Airbnb booking, OR must somehow have access to that information and sends it there?

Thank you for the feedback.

No, they can't. What you'd normally do is to manually apply the discount if you know they are going to be making a manual payment, and switch the Rules of their Booking to allow manual payments only.