General Help and Questions

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I send a dropbox link for guests to upload a copy of their ID. I tell guests that we only need to see their name and date of birth to verify that they meet our minimum age requirement.

I had and I won

Wow Ok: Let me start fresh> I need to get automated emails setup for new guest > Ive used smart bnb in the past>owner rez has some ability to do this ? Correct? What will be the least amount of resistance to get this accomplished> Checking multiple inboxes is not what I want to do.

That depends.

- If you reply using the Airbnb message system, then those messages will show up both in OwnerRez and in Airbnb.

- Emails sent from OwnerRez do not show up in the channel inboxes, and replies from the guest do not show up in OwnerRez.

Thanks

So if I communicate with the guest through owner rez will that discussion then show up in the inbox?

Hi Boyd,

This is normal - OwnerRez does not currently have a connection to the VRBO messaging system, just Airbnb. You need to continue to use VRBO tools to deal with their internal messages.

I am getting bookings and email notifications from vrbo, Also get pop-ups on the vrbo dashboard to use my owner rez account. But my inbox isn't receiving messages from guests. Airbnb I get but not vrbo? Any guidance would be appreciated.

Thanks Boyd

Here's how to do that:

https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#newproperty

https://www.ownerrez.com/support/articles/channel-management-api-integrations-homeaway-common-issues-questions#newproperty

Love the search feature! I have added a new property and have integration for both Air and VRBO. Why actions do I need to take to get the platforms to see the property?

I think the privacy issue would not apply if you ask them to redact personal info like ID numbers of any kind. I tell them I need their DOB, current address and photo, they can redact anything else. ???

I swear I tried that yesterday and there was no option to delete (which is why I ended up disabling them!) -- but lo and behold, re-enabling them now gave me the delete option. DONE!

Thanks, Chris!!!

Aha! I was looking only at active properties. I don't think you can delete disabled properties. Try re-enabling then deleting.

THANK YOU SO MUCH!!

We are selling our home so I will be off this platform in the next month or two. I have so appreciated the service OR provides and the speedy support responses. :-)

The 2 properties in question have been disabled and renamed DELETE and DELETE 2. I can't find anything on their calendars from my end. I can't figure out what I'm missing! (Thank you -- as always! -- for your help, Chris!)

Hmm. I had a quick peek at your calendar and all of them have at least some bookings or blocks. If there's anything on the calendar you can't delete the property, only disable it.

To change the availability, lead time, and guest verification, you'd do that in the Airbnb channel settings in OwnerRez. Go to Settings > API Integrations, click on the Airbnb channel, and click the change button at the top.

You can't fully disable instant book on Airbnb API, only crank up the verification settings: https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#book-now

If you want to disable Airbnb entirely, go to the Airbnb channel in OwnerRez and disable and/or delete it.

Right now it's just the date. We have plans to add more cleaning features, but no ETA yet.

You can share access to the main booking notes field with portal users or on the iCal feed if you want.

Yeah, that's where I'd checked and I don't have the Delete option. But I had created these duplicate listings and then immediately realized my error and attempted to delete them. I didn't edit them or push them live or receive any bookings on them. I'm at a loss as to what would have made them so they can't be permanently removed.

We have Google Analytics tracking built in -- you don't need to mess with Google Tag Manager.

Instead, enter your Google Analytics Tracking Id following these instructions: https://www.ownerrez.com/support/articles/analytics-tracking

Go to the Properties menu and click on a property. Then look in the sidebar under actions. You'll see Delete and/or Disable there.

If you only see Disable and no Delete, then there's bookings or other info keeping it from being deleted and you can only disable it.

I don't think we have an end to end article with all of the channels, but you basically want to:

1) Add the property
2) Fill out the photos, descriptions, amenities etc
3) Fill out rates
4) Run Tools > Listing Quality Analyzer to see what you missed

Then look at the channel specific articles about adding properties. For example, for HomeAway/Vrbo: https://www.ownerrez.com/support/articles/channel-management-api-integrations-homeaway-common-issues-questions#newproperty

I personally have not had a chargeback, but I've seen references in the Unofficial OR Support Group on Facebook (https://www.facebook.com/groups/702265430182289/) from other owners who have had chargebacks and have won with the digital signature.

I'm also a satisfied customer of Lynnbrook, although I've not had any situations that would really require anything special beyond set-up (no chargebacks--yet, anyway).

That said, I've heard good things about Costco's Elavon solution and have been tempted to switch, but honestly I don't do enough volume directly to really make it worth the pain of switching.

My settings I need to change are booking availability, booking lead time, I want to turn instant book OFF, I need to require guest verification, and I need to be able to manually block dates.

Actually now that I've edited this post twice, I think I'd honestly just like to disable my Airbnb all together, but I can't do it via the Airbnb site or app because apparently it's controlled by Owner Rez. Help? Thank you!

Is it possible to have a text box vs just having a date? or having both?

I'm having trouble with setting up google analytics so I went to Fiverr to get help fixing it and they are referring me to Google Tag Manager. They want me to install the code snippet after <header> and <body> but when I open the HTML editor, I don't see this anywhere.

These are the Google Tag Manager instructions I'm trying to follow:

https://developers.google.com/tag-manager/quickstart?authuser=1

Can anyone help me figure out how to do this?

Thanks in advance!
Marco

Hey Paul! I have 2 properties that need to be deleted, which fit your criteria ("just recently created but never used"). I'm not finding a delete option anywhere, though -- can you point me in the right direction?

Is there anywhere that has a step by step on entering a new property. I cannot remember how to do the API things that we have to do.

Hi,
I used to restrict bookings more than 6 months out or so, and then I had an off-season to update all my rates and rules. But, a lot of renters want to book their next summer's vacation while they're on vacation, or as soon as they come home so I lifted that. Now, I'm running into a few issues.

* Closer to peak, I lift the Sunday to Sunday weeks only restriction. - Now people are instant-booking Saturday to Saturday in 2021.
* People who are booking 2021 are getting 2020 prices.

and I guess I actually have 40 rates (4 cabins all different x 5 seasons x weekend vs. weekday), so updating it is prone to my human error when I change them. Before I got the channel bridge working, I had made a couple mistakes across different websites that cost me several hundred in undercharged rent. I'd love to just bump everything by inflation, since I think my differentials are fair.

What are you doing about updating rates and rules across years?

Best,
-JJ