General Help and Questions

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This may seem a bit complicated, but it's really more tedious than anything. Unfortunately, at this point you can't say "send this on Sunday if there's a renter."

Write your email.
First Trigger:
At a Scheduled Time - 1 Day After Booking Has Arrived
In "Booking Fields" - Apply Trigger Where > Arrival Day of Week is > Equal To > Saturday

That means your email will go out on Sunday to anyone who's check in on a Saturday.

Then you set up a whole new trigger where it goes out 2 days after booking has arrived, and make the Arrival Day of Week Friday.

Does that make sense?

I warned you - tedious! Hahahaaa! (Hopefully someone way smarter than I will have a better suggestion.)

Scott and Gwen

Check out the Facebook Group "Unofficial OwnerRez Support". Lots of folks there who can help you and wonderful info from people with OwnerRez experience.

We all have ways of doing things so it's good to hear the group's input which will allow you to decide what works best for you.

By chance can the rental agreement email also have a link for individuals to upload their ID directly to Owner Rez?

I'd love to join the Zoom. I will email you!

OwnerRez is PCI compliant, but gateways don't automatically know that.

Contact Lynnbrook support and they should be able to toggle that for you.

I can. email me at mybluemountainlodge@gmal.com

I have to have a hot tub addendum. In my case I just have it as a last page of my general rental agreement. So it gets signed at the time of booking (or after time of booking if I am sending link later). Will that work?

I see that message in my portal. So I guess it is the same as it was with Stripe - it "thinks" that something about this set up is unsafe?
I know currently everyone is so concerned with PCI compliance, is there anything we need to do?
Tx

Please disregard my question. I turned on Book Now and went through the process of booking and the travel insurance selection was there!

Pretty cool!

Hi, I am really new to ownerrez but I think I am going to love it once I figure it out and get it all set up. My question today is that I have Travel Insurance enabled for my property. I thought that when someone requested a quote that the option for purchasing travel insurance would automatically come up.

I just went out and requested a quote but the option for purchasing travel insurance did not populate the quote. Any feedback?

TIA

Airbnb does not make guests' real emails available at all. You cannot see them in your Airbnb control panel yourself, so Channel Bridge cannot get them either.

What is available, is a proxy email address via Airbnb that they will forward to the guest. Once a booking has been made, this email is not filtered and any email can be sent to it, and it'll make it to the guest. After the booking is finished, the proxy email is disabled and won't work anymore.

Here's how to set up OwnerRez to send an automatic email to your Airbnb guests, to get their real email address:

https://www.ownerrez.com/support/articles/airbnb-request-for-contact-info-real-email-address-and-signed-renter-agreement

I just used Channel Bride for the first time with Airbnb. It did not scrape emails. Is that correct?
I thought it was supposed too
Scott

Another time this would be useful is for long-term stays. For example, if someone books my property for a month, I'd like to take a $400 security deposit instead of a $100 one. Not sure if the channels would support this, but if some or all do (or even for direct bookings only), it would certainly be a nice addition, especially in these current times (where we're getting some month-long inquiries).

Incidentally, I did have a monthly renter earlier this year and had some trouble collecting on the security deposit. The authorization still showed as open and available (it hadn't been released yet), but when I tried to claim it, the card was declined. I suppose for longer stays, an actual charged SecDep is probably preferable to an authorization-only hold. Anything that can be done in the software to assist with that?

Hey guys how can I trigger an email to go out on a Sunday for trash collection on Monday?

Ken we know you mean well but we need help now. Is there any community people who would be willing to do a little hand holding?
Scott

Thanks, Ken!

I've set up my rental agreement for guests to sign as part of the booking process. However, our HOA requires guests to sign a lease addendum specific to rules on common property. I usually send this with my check-in email to guests 7 days before booking - it serves as a good reminder of the general rules.

I know there is a way to create multiple legal agreements. However, I don't see any guidance about a way to require guests to sign a second agreement post-booking. Is this possible?
Thanks.

Yes! You can do that in the Rules tab of a specific Booking or Quote.

Is there a way to manually change it on a per-booking level?

Unfortunately, at present we do not have the ability for your security deposit to vary for the same property at different seasons. We've occasionally had people ask for this, but it's rare.

Can you write in to the Helpdesk about this issue? I took a look at your account, and some of your properties are on the API, and some aren't. The API ones should still do all the taxes, as Chris said, because you're doing your own charging of the guests. The other ones may be an issue, so we need to gather more information with you.

The whole message system was supposed to get a significant overhaul this summer, until everyone's schedule got all knocked out of kilter.

We do, however, have new resources working on doing training videos right now. Setting up emails is on that list.

Agreed. It would be so helpful if there were an if/then guest journey flow chart to show when which emails are sent to whom when. I have no idea of the flow of these messages, so it's tough to know what to include in which message.

Hey all,
I am no doe doe but I am having the hardest time understanding setting up emails. I am a visual person and this site has been written by engineers with very little visual or explanation of what is happening.
Would anyone be willing to zoom with me and teach me the basics?

Scott
919-358-4015
scottsguesthouse@gmail.com

Hi - I'm deep into setup of my account. I'm setting the rules for security deposit holds and am running into a problem. I take a much higher security deposit for summer holiday weekends to discourage damage from groups that aren't our typical guests (ie, groups of friends vs our normal family groups). Is there a way to do this with OwnerRez? I only see one place for the amount to hold.
Thanks.
Anne

Thank you for quick reply, Chris, but they don't. They collect and remit county and state taxes:

"We collect State Sales and Use Tax and State-administered Local Sales Tax for all reservations in the state of Colorado under 30 nights. The taxes are remitted by us directly to the state. We began collecting and remitting in Colorado October 1, 2019."

They do not collect city tax, though. I have the city taxes set in OwnerRez, but it doesn't show on Vrbo site - I pretended to be a guest and tried to make a "fake" reservation. Only county and state tax is being collected.

When you're in API mode with VRBO, they will pass all applicable taxes through to you -- basically the same as a direct booking.

You don't need to do any special configuration for that like you do with Airbnb -- just make sure the taxes are applicable to the HomeAway listing site.

I need to collect and remit our city lodging tax. Vrbo only does county and state taxes.

My listing are connected through API.

I figured it out on Airbnb where I set it up as Passthrough, but how would I set it up on Homeaway?

yep. April is blocked bc our area asked for it. and reduced airbnb availability to 90 days so essentially only 2 months booking window. Even that is moot as there are 0 inquiries

Like many of you, we are getting a lot of refunds from the Covid 19 pandemic. Is there anyone out there in this community who could talk with me about the correct procedure on both these systems. I have been on the QB interface for about a month now and continue to learn more about how it works--sometimes to my surprise!

Kathy Martin, Bookkeeper
30A Coast Vacation Rentals
kathymartin234@gmail.com