General Help and Questions

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Hey All,

Just a thought, has there been consideration or discussion of setting up or having an option to schedule that we can set up in our API settings to play with rate increases or decreases? We can set the percentage now, which is really great. But what If I want to set up a schedule for it to change and fluctuate on specific days of the week or change at midnight etc? Yes, i realize this is sort of like dynamic pricing and there are services like this, but having a bit of an option in ORZ would be really great. Thanks for all that you do team ORZ
-km

Hello,

I wish there was a way that we could indicate in the system the due date of a future payment on a booking, when that payment is not being processed through OR.

For example, most of my clients' bookings come through VRBO and of course the payments are processed through VRBO. The guest pays 50% as a down payment and the remainder is due 45 days before the guest's arrival.

I see that there is a "Schedule Payment" option under Transactions, but you have to enter credit card information in order to use that function.

I need to find a way to be able to run a report for my clients that show payment history and information about future payments for their bookings (amount & date due).

The Payments Detail report does not show any information about outstanding payments.

Is there perhaps some way for me to do this that I just don't know about?

Is there a way I could use Custom Fields to accomplish this? If I create a custom field for payment amounts & due dates, what report could I run to be able to see that information?

Is there a link to show me all of the topics that I've posted in myself?

Okay, I sent it to the "help" email address, as I couldn't seem to add a screenshot in this portal. Thanks for your help.

The OwnerRez iCal calendar feed is sent with its timezone set - in your case, to Eastern time.

I was suggesting that *your own* calendar might have its timezone incorrect, and it sounded like that's what you were saying.

No, you can't change the timezone of the OwnerRez iCal calendar feed from Google - that's controlled from the OwnerRez end, and as we've seen, is correctly set.

Can you send us a screenshot of what you are seeing? Also, what is the iCal calendar URL from OwnerRez that you are trying to import into Google Calendar? There's a few tests I can run to confirm that it is correctly including the timezone.

Yes, I know that, but the Owner Rez calendar is "not" a google calendar, so the option to change the time zone is shadowed, if you know what I mean, in my settings, I can change the original calendar for that particular gmail calendar, but the ability to change the OwnerRez calendar is not "clickable." So perhaps the OwnerRez calendars are coming over with some type of default setting?

Thank you, however, the settings for all of the properties are the same. I've not seen this notice before now....and don't know why all of a sudden it is appearing in the reports and for some properties but not all.

The "No Reminder" badge indicates that the payment reminder emails have been skipped or turned off. You can see this in the Email tab of each of the bookings.

They can be skipped and turned off on a per-booking basis, as well as per-property, so that's probably why some of them are and some aren't.

Aha, maybe that is the problem after all!

These look to be Google's instructions for changing the timezone setting on their calendars:

https://support.google.com/calendar/answer/37064?co=GENIE.Platform%3DDesktop&hl=en

Although the OwnerRez calendar is set to Eastern, this is what shows up on the "settings" in the google calendar for this particular calendar: (GMT+00:00) Coordinated Universal Time I don't see how to change it?

Yes, this has been a known issue for a long time, and there doesn't appear to be a consistent way to fix it. Our iCal calendar feed is exporting the correct timezone and time information, so according to the standard it *should* be displayed correctly, but we have seen that often Google Calendar doesn't.

There appears to be an association with timezones, in that we tend to see this happen more often when the iCal feed is using a different timezone from what your Google calendar is set to.

Right now, your main timezone in OwnerRez is set to America/New York (Eastern). You can also set timezones individually for each property, but your property is also set to the same timezone. I suppose you probably have your main Google calendar set to Eastern as well, so that's probably not the trouble this time, alas.

OK, gotcha.

You can do this on a Custom Page in your Hosted Website, where you control all the content on the page (that is, it isn't automatically generated by OwnerRez). Looks like your site has a bunch of pages like that, so this will work on any of them.

The Rich Text Editor where you are entering your website content looks somewhat like a normal text editor, but really what it is doing under the covers is creating HTML, which is what web browsers understand. Most of our clients don't want to see the HTML code details, but if you are familiar with HTML, you can view and edit the HTML code directly using the HTML Code button in the editor. It looks like this: < >

In the code, you can create standard HTML4 internal-page anchors and links. Here's a web page (found on Google) that talks about how that works:

http://www.echoecho.com/htmllinks08.htm

We use exactly this method for our support doc FAQs all over the place. Here's an example - you can view the HTML source of the page to see what we did, then do basically the same thing in your HTML of your custom page and it'll work the same for you.

https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions

I've run the Booking Detail report and I see a column called "Next Payment". Some of the bookings have this text in that column:

"[[date]] (balance) No Reminder"

But other bookings do not.

Please see the screen shot in the URL below to see what I am describing.

https://snipboard.io/M9GcYJ.jpg

What does this message mean, and why does it only show on some bookings but not others?

Exactly, what you stated in the reply.....create, for example, an FAQ list of questions that link down to the answers.

Working now, thanks again, and I already have more properties, but I figured I would work on the most important one first ;) Still waiting to hear about the check in/out times on the calendar export...I do a TON of same day check in/out and until they are all booked, it makes the check OUT date look like it is booked for the day.

I had thought I put the property in the excel ss, but it didn't show up, thanks, going through them now.

Yes, this is a very common issue.

You imported your reviews into OwnerRez, and as you say, you can see them all under CRM > Reviews. Look closely at that table though (you may have to scroll to the right): do the reviews have a property identified for them? Spoiler alert: yours don't, I looked. :-)

In your case, you've only got one property, so that may seem irrelevant. The computer isn't that smart, though, so it won't display the reviews unless they are associated with a property specifically - you might have more than one, if not now, then someday!

You can fix this by clicking on each review in turn, click "Change Details", and select the correct property from the dropdown. Save your changes, and move on to the next until you've done them all.

I exported the OR calendar to my google calendar for the property, and it shows 12pm booked, instead of 4pm. On each booking "rules" it shows 4pm, so not sure where the glitch is. It also doesn't show check out time of 10am

I uploaded my reviews into the excel ss, it seems to be fine on the OR CRM, but I'm stuck making the widget work. I must be missing a step, as when I plug in the widget to my weebly site, the widget loads, but says no reviews.

OwnerRez is able to import any information that is sent using industry-standard iCal calendart sync feeds. If your sites support them, you can import those feeds into OwnerRez and they should work.

If your site sends inquiry information via email, it may be able to be automatically parsed as-is - just configure your listing on the other site to send your inquires to the correct inquiryspot address corresponding to your property.. If OR doesn't parse it, send us a support request and we'll take a look - it may be possible to fix it so it does.

There's no support doc on this, specifically. What exactly are you wanting to do?

Where can I learn/find info to how to do this on OR support?

How do I integrate my shoresummerentals and shorevacations listings? I see that you know about them, but all I'm seeing is that I need to contact them and ask them to work with you? Is there no other way to bring the inquiries through? If not, can I answer an inquiry using OR, so that all of the triggers/automated features work? What about the calendars?

Yes - actually, the default design setup uses page anchors internally anyway. You should be able to create, for example, an FAQ list of questions that link down to the answers.

Are bookmarks (Page Anchors) on a page possible on OR hosted sites? Like when you have different topics on the page and you click on a topic it takes you a different places on the page the there is a [Back To Top] link that take to back to the list of topics.

I think I DID IT!!! Whew...sorry about so many questions, but it is a slow slog finding where the answers are. I understand that the search engines aren't geared up for this, at least not the one on the "ribbon." Just seems as though I have to search in several places before I find what I need to create my specific tasks. But I'm getting there. Yippee

Found where to add the files, duh

I am trying to format firstly, a check in email, in which I include in the body text, a confirmation of their check in date/time, check out date/time. How would I format this? I am trying to do this in "create booking email template" and

Secondly, how do I create a trigger for this email to go out 5 days prior to check in?

Thirdly, I have two documents that always go with this email, a "check in" email with some fun info about The Cottage and a "check out" email with the check out tasks on it. They are both in PDF format, but I do have them saved in Word. How would these get attached to each check in email? I also like to attach them to the booking email confirmation?
thx

There is, actually - if you go into the Support area and use the search function there, it searches the forums too.

No, when reviews are displayed on your website, there's no link back to any OTA.