General Help and Questions

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I have not. And with all the crazy going on these days it would be nice to be able to send something to folks who had to cancel. Maybe CHRIS or PAUL or someone can help us.

Did you figure out a solution for this, Lydia?

Can you please fix it.

I went to the Rate setting -set nightly rate -- then
one month at a time -
for one cabin -- selected Column --for Friday and Saturday -
then reset that for the weekend rate
went from present time forward through next year.

Updated to it --
now a problem
I have messed up the rates -
selected nightly - had to put in Surcharge for weekend.

Didn't work
Holidays still shaded on public view of page for selecting dates to send inquiry --
which makes them look blocked
so they will not send inquiry

You can set the color of the holiday shading in the settings for the widget, under Settings > Widgets. One of the options is no shading.

Calendar on pages for guest to see prices shows holidays darker -
I want to remove color because it looks like dates are blocked

Go to Properties, then Rules.

Hi,

I am trying to find where to change the amount paid at booking, etc. I want to change from 50% due at booking to 20% due at booking and from full amount due 30 days prior to arrival to 7 days prior to arrival. I want this as a temporary measure for a few months in because of COVID.

Chuck: I'm hoping you're a member of the Facebook page for "Unofficial OwnerRez Support Group." If you go there and search a post from Donna Buono from Feb. 9 you will see an explanation of how to add fields to a rental agreement for a guest to initial. You can spell out your cancellation policy in the RA and have the guest initial. The signed/initialed agreement is stored in their booking info so you'll always know what was agreed to.

May be time to revisit this.

Also, would be nice to record in the booking record the cancellation policy at the time of booking. I suspect that between Airbnb policies and desire to get more bookings sooner, we will all be making adjustments over the coming months; loosening now then tightening back up.

I have just swapped over to Ownerrez and would also love to see more options for adding notes to Guests. This allows for a central (CRM) location to keep details about specific guests: birthdays, previous preferences, kids/names etc. We have a high return rate so keeping track of guests details is very important to us. Adding custom fields/columns would also be great.
Without this in place, what are the options in the meantime, to store or get around this?

Perfect! That did the trick. Thanks!

It's all good - this setup works just fine. Thanks!

Thank you!
Yes, I'm in the Facebook group. I need all the help I can get :)

Oho! I read that backwards, thinking it was $75 and $75, so yep, you're right -- multiplier won't work.

Are they really cancelling and exercising their travel insurance? Or just moving the dates to September?

If they're cancelling and using TI, then cancel the booking in OwnerRez and don't refund them -- the TI carrier will work with them to pay out the insurance.

If they're moving the booking to September, leave it as is in OwnerRez and just move the dates to September. They can contact the TI carrier and also adjust the dates on their policy to match.

Thanks, Chris! That should do the trick.
We charge $150 for the first dog and $75 for the second, so I don't think the multiplier will work in this case.

Percentage items apply to items above them, so you need to make sure the discounts are at the top. To do that either:

a) give the discounts position and give the surcharges a blank position (which will make them come after discounts)
b) give the discounts a lower position like 5 and the surcharges a higher position like 10 -- they're ordered in numeric order

You can test the widgets directly in the preview area after you create them. Those are all fully functional right in the preview -- you can send an inquiry there or even start a book now.

For the later on emails, you've got a couple of options:

a) create a test booking and then send those emails out to yourself
b) on the test booking, wait until they should be sent out (second payment date etc) and make sure that they are -- no need really to do this but if you wanted to test everything exactly as a guest
c) use the Preview button in the editor to see how they'd look -- that lets you pick a booking or payment and see a preview of the email rendered for that specific item

Ah - yes, that's what I'd like to do. I'll give that a try. Thanks for the suggestion!

That's controlled by the "Categorize this as a 'rent' line item" setting on the surcharge. Turn that off on the other one and it won't do that anymore.

BTW -- you don't need two separate surcharges here... since you're using the multiplier anyway you could just have one surcharge set for $75/pet for up to 2 and it will calculate accordingly.

Hello

We are new to the platform and direct bookings in general and had a guest book with us directly last week for early May. They bought travel insurance through us (CFAR) and are now requesting to cancel and move their dates to September.

My question is whether or not they can simply cancel from their side or if we need to follow the steps in the article I've attempted to link here for our property.

They are paid in full, and we do not have their security deposit hold taken/secured as of yet.

https://www.ownerrez.com/support/articles/cancelling-a-booking

I'm happy to cancel it but want to ensure we do it right for reports, taxes etc etc. Thanks in advance for your help I appreciate it very much.

If you are OK showing everything in the same place in your RA, could you use the {BCTAB} which is the table showing all charges?

Glad you're asking questions! We all do. :-)

Click on the "Support" tab at the top and use the search bar. It will return anything that matches, be it from the Forum, or a Blog or anything else.

Are you part of the Facebook "Unofficial OwnerRez Support Group"? It's a great resource.

When you set up the discount, did you check the box under "Options" for "Categorize this as a 'rent" line item"? Also, I put mine as "Position 2" so it shows up right under the rent. That's the way mine is set up and it only applies the discount to the nightly rate. Hope that works.

Unfortunately, no. What we recommend is to make the new booking have a $0 amount and note on it that the guest already paid from the old booking - and that revenue is counted. Or... record a dummy refund on the old booking with a note that it's just a credit, and then record a payment on the new booking for that amount.

Hi Joe,

I opened a few of your listings directly and I see what you mean. They redirect back to the Airbnb home page. I don't see anything wrong with your API connection on our side - it's active and appears to be pushing updates okay. Let me know what Airbnb says please! 🤔

Hi Margaret,

The rate calendar only goes out to 2 years from now. However, you can use the "Spot Rates" tab next to that to manually set in bulk the date ranges and amounts you want beyond that. It's a bit clunkier without the calendar to see but it will let you set rates for any range of dates. You could also switch to our new seasonal defaults rates and then use the new season/rate editor to set rates out further as well using seasons in 2022.