General Help and Questions

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Yep, @Tim K, it's just something written into your agreement right now. We know there are cases for initialling clauses, a cancellation policy that's automatically enforced, etc. but cancellation is so rare and often has special cases so right now you're in full control of refunds etc and the system will not automatically refund for you. You will just follow the policy you outline in your renter agreement.

Ouch, sorry to hear it!

BDC support should be able to set a closed flag on their side on the properties which may be the best as then it's their responsibility.

Or you could go into the Channel Manager section of booking.com and disconnect from OwnerRez. Then you'll be able to set the calendar manually on the BDC side.

I finally had it. Just not worth it. Sent them email to discontinue my properties. I have couple of pending stays.
Properties show "closed/not bookable", but how do I know they truly are - when I go onto calendar on BDC it still shows some green dates?
How long should I keep channel connected to prevent bookings?
Right now I set arrival time from 2 to 3 days in future, that should essentially prevent new bookings. Their help article says I need to block calendar o their site but I cannot do that as it is controlled by channel. help?

Yep, looks like VRBO recently changed their iCal to include only First Name instead of both First and Last Name and this threw off the logic.

We've released a hotfix, let me know how it looks on your next channel bridge.

But no last name. Such as Jane Doe gets imported as Jane Jane.

Had to fix.
Booking # ORB2253920 - Michelle Michelle at Blue Mountain Lodge
Arriving Apr 3, 2020 and departing Apr 6 for a total of 3 nights with 7 adults

Isn't that just something written into your agreement? I'm not sure where else you'd want to have that? OR doesn't have the ability to initial clauses in an agreement, just e-sign the whole thing.

I cannot figure out where or how to add our cancellation/ refund policy-- which is "NO REFUNDS will be given should you cancel, however you will have 1 year from original date of arrival to rebook your stay"
Do I make a custom field? Under booking or reservation??? And how can they initial beside it?
I also read something about a call field maybe going into effect and that was in 2014????? Surely its gone into effect, I just cant find it...

It looks to me like you've already done it... I'm looking at your Settings > Payment Methods display, and it shows two Stripe entries, each of which is attached to a different property. You do that in the settings for the payment method entry, and I think you did that correctly. Can't attach a screenshot here though... if you need more, please open a help ticket where we can communicate privately.

Thanks Ken. I was able to figure out how to set up a new stripe account but I don't know how to attach the accounts to the correct property in Ownerrez. I was scrolling through the forum and didn't see anything that stood out to me, but I really don't know what to look for. Can you point me in the right direction? Thank you

You have to make a new Payment Processor entry for each separate Stripe account. Then you can apply each one to a different property. There's no limit on the number of different payment processor accounts you can have.

Ow... works under IE :( do not works with Chrome

It's make no sense, because block off is already on ORB side, right? Or it still having relationship with iCal?

I have two rentals and the each have their own bank account. I set up an account with Stripe. I can figure out how to add the second account on Stripe but I can't figure out how to to assign different APIs from stripe to each property. Hope I'm explaining this clearly. I want each property to have it's own Stripe payout bank account. Is this possible?
Thank you!

I cannot seem to figure this out, any help is appreciated. I have API integration. I want to change my rates for January so that if someone wants to book the whole month it is a set amount - let's say $50 a day for 30 days, so $1500 for the month. However, if they only want to book 3 days it would be $85 a day.

How do I do this? Right now I just have the daily rate set, when someone inquires about a month stay (as in a snowbird) through VRBO, it gives the a quote at $85 a night for 30 days which is way more than the monthly rate.

Also, when I make changes on the rates, how long does that take to reflect in VRBO.

I have someone right now inquiring for the monthly rate, so I did a spot rate for the month at $50 a day with a min of 30 days. But I do not see that it is updating in the quote VRBO gave them for the inquiry.

I have to be missing something.

Marcy

great question, I'm interested in hearing whether anyone has had success doing this. I already get some repeat business and I assume I'd get more since surely some people have forgotten my info.

Are you using a 3rd party process to stay in touch with your customers via email? What is recommended? Will take tips and pointers here. I am not interested in emailing frequently, so I am not sure which would be the best company to use or if the functionality I need is right here in owner rez. Thanks!

You can filter the booking report, such as the ribbon, to highlight bookings that have or have not signed the agreement.

You can also set up an email trigger to send yourself an email if legal agreement wasn’t signed, I do this for some days after booking created.

The forum search feature is in the help page. Or rather the help search will find forum articles.

Found it! If you again look at "Settings", "branding and legal", then "form messages." I have disabled step #3 where they would sign the agreement. Beyond that, you can edit the header for each page in the process. Since I have guests sign an agreement outside of OR, I put this in the header of Step #1:

Please look over the following quote and make sure the details are correct.  When you are finished, click the button at the bottom of the page to begin finalizing your reservation.  Your dates will not be reserved until you've completed the acceptance process.  IMPORTANT:  MAKE SURE YOU HAVE READ AND UNDERSTAND THE RENTAL AGREEMENT BEFORE FINALIZING YOUR BOOKING.  A formal agreement will be emailed separately for your signature.  A generic rental agreement may be viewed here:  
RENTAL AGRMNT - OwnerRez.pdf

Have you looked at "Settings" then "System Messages" then "Send Renter Agreement Form to Guest"? Not sure if this is what you're looking for, but you can turn that off so the automated message does not go out. I know I also did something else, but can't remember right now. I'll look - I just remember it's part of the steps to book and pay for a reservation.

Deleted as i found the answer. Thank you!

I know I saw this but am unable to do so again. Is there a way to run a report to show which guests still need to sign the rental agreement?

Also, I would love a search function for the forum so I wouldn't have to ask! I don't believe it exists.

Thanks!

Is there any way to delete the Default rental agreement from my account so that it doesn't accidentally get sent out?

Great news!

For anyone else reading this who is having problems with your emails going into SPAM folders - look into Verified Email:

https://www.ownerrez.com/support/articles/email-from-reply-to-verified-sender

We're opening a ticket for you about this issue.

Very strange. I converted this one as well and it did go through.

I notice your iCal on here is now disconnected, maybe it was associated with a bad iCal? If you try converting another one does it go through or error?

first time I've seen this, happening on multiple win10 computers

when logging into channel bridge, tab switches to another vrbo screen and then briefly flashes plugin blocked (with the puzzle icon) at the far right side of the address bar (next to the bookmark star in chrome). Then the channel bridge screen just resets, always with the refresh status button showing spinning.

I tried another computer, same thing but after about 20 attempts it worked and the menu buttons for downloading reviews/bookings appeared. I went back to the first computer and found after enough attempts it too did work. So there is a kind of workaround here.

The one common thing I've done on both computers recently is to upgrade to MS office 2016. Not sure that could be related or not.

On the first computer I did a full reboot when the problem first surface, same result.
And I did confirm that channel bridge is enabled as an extension.

Good news! Guest received my automatically triggered email today :)

Let's keep an eye on it for a couple of days. If you don't have any more problems, I think it'll be safe to conclude that the problem was that your emails were going into SPAM bins, and the Verified Email fixed that.

I sent a fake email your @inquiry... sender using https://emkei.cz/ to @airbnb... guest received the email.

I don't know if this test is 100% valid... I guess yes.