General Help and Questions

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I have booking.com take the payments, to make sure the guests actually pay. Apparently if I do it I cannot collect until they show up! We wrestle Uber getting the proper banking information set up, but they are smooth as Clockwork.

I have had multiple Airbnb client so far and haven't gotten a single payment. Have to go chase him I guess.

I'm noticing so far that Airbnb clients are skinflints and constantly seek extremely deep discounts to an inquiry. I make about twice as much for my booking.com clients over Airbnb. I'm not on VRBO or TripAdvisor yet

So I had 2 properties on BDC, they were on OR channel manager/Stripe payments. I just added 3rd property to BDC (also on OR channel), but BDC put it on BDC payments. Will this work? Or the OR channel will see bookings coming from that property as "unpaid"?
Thanks

For the last three days, when I import payments or security deposit refunds from HomeAway using channel bridge, I either receive "no change" when importing the second payment and/or when I import the security deposit refund from HomeAway, it is somehow deleting the guests second payment showing a balance is owed. Does this weirdness have anything to do with HomeAway starting up their own credit card processing and dumping Yapstone?

thanks Chris!

When you're creating/editing the tax, add a booking criteria to it for Number of Nights. See screenshot.

That'll let you set the max number of nights for which the tax applies.

In Palm Desert I don't have to charge tax for stays 29+ days. I don't see where I can set the tax setting to only charge for 28 days or less. What am I missing?
Thanks

This depends on how you have the site configured. By default it will accept instant book (we call it "book now"). Or you can change the widgets on the booking page and property page to inquiry only mode, and then you'd only get inquiries.

Stupid Question

For hosted website - I assume outside inquiries coming to my website are inquiries, and there is no such thing as an "instant book" (direct book) on my website, correct?"

Are you working with the disallow gaps setting? OR the allow min nights in gaps setting?

Im sorry - Im not getting what I should be setting up in the system.
Do I set gaps to 1?
Say I have a 1-2 or 3 night gap - setting gap to 1 would allow any to be booked -correct ??

Renata

Excellent! Thank you for your prompt repair.

Yep, Airbnb recently tweaked their format slightly which was causing the issue. We just pushed out a fix.

Run channel bridge again and it'll update the future payments.

what is advantage of igloo vs several types that OR already integrates with?

Right, they charge *us* $3/lock/month for all locks we would connect to the API. If they come up with a different model where they don't charge us, we're happy to integrate.

Here's the response I got from Igloo.

Great!

We charge $3 per lock per month for the API.

Regards,

In the last few days or week, I've noticed that each import I do from Airbnb via Channel Bridge is not correctly importing payments. Guests who have at least paid 1/2 their balance for future stays are reporting as having paid nothing yet. Previously the behavior of Channel Bridge import was to show that the balance had been paid on reservations that had been made on Airbnb.

Example reservation: ORB2098065 or ORB2119857 (among others)

Can this be resolved so that accurate information is imported into OwnerRez from Airbnb or is this expected behavior?

We are open to an integration, but as far as I know, igloo charges integration partners for access to their API. They're the only lock provider that tried to charge us to be able to integrate.

Our position is that integrations like this are win/win for both partners and shouldn't incur a charge. If there is a user charge for a lock subscription that is one thing, but charging a partner for API access isn't. If they are willing to change their policy and allow us to integrate without incurring a monthly integration fee we are happy to add that connection.

I'd recommend reaching out to them to see if anything has changed in their policies.

Any plans to integrate with these?

https://www.igloohome.co/

Got it! Thanks!

That's a good idea as I have the same issue. Multiple owners on one property.

There isn't currently a way to do this on the owner settings.

What you could do to work round that would be to create a custom owner statement email template (in Settings > Email Templates) that has both emails in the TO and use that for that owner when you send the statements.

Yep, you can do this with an optional surcharge that the guest can choose during the reservation process. More on that:

https://www.ownerrez.com/blog/add-ons-are-here--also-known-as-optional-surcharges
https://www.ownerrez.com/blog/enhanced-surcharges-discounts-and-add-ons

If they want something during their stay, there's no guest form for that currently. Instead, you'd edit the charges of the booking and then run a payment on the booking.

Yep, iCal is what you want here -- that will auto block off the calendars. We update every 30 minutes, channels tend to update several times a day but don't publish their schedules.

Each channel API integration also has its own separate method of updating calendars automatically, and those are up to the minute.

The limitation on Kaba is that you have to have your own Kaba account vs using an aggregator like A-Z Live or Secure Lodging Systems.

This is a limitation on the Kaba end. They don't provide accounts to smaller users but direct them to aggregators/resellers. And they are only able to grant access to an entire account, not to individual locks within it. So if you're sharing an account with others then you would have access to all of the locks in your account. If you have 10 or more locks they will help you break them out to your own account, but otherwise it's a sharing situation.

We're in talks with Kaba to see if there's a way round this -- either by them adding more permissioning or by us becoming a Kaba reseller and doing the permissions on our side, but no ETA on that yet.

We have 6 units not sure what PM mode means, will 6 be eligible?

Looks like the Kaba interface is only in PM mode with 10+ units? Any chance those of us with only 1 or 2 units will be able to get in on the act? Would make life so much easier. Thanks!

I'd like to offer my guests the option to buy extra items (t-shirt or coffee mug, for example) and/or an extra experience (the romance basket, for ex) during their booking process. Is it possible to "upsell" items during their booking?

there is a setting on these sites that allows you to sync with other sites to avoid this. But it might be iCal, but should eliminate most problems. I think Booking.com has it too.

I only have three units, so I need to use the channel bridge for syncing with vrbo.

I'm ready to add one of my units on airbnb, will the ical links that do the calendar syncing allow me to somehow block vrbo if a new rental happens on airbnb, or the reverse where I block airbnb if one rents on vrbo?

Or am I stuck needing to do this manually, which means if a booking happens when I'm on a plane or away from a computer I can get double booked?

Hey Chris Thanks for the quick response. I was getting Error Importing Payments. After trying a few times, and relogging into VRBO it looks like that fixed the issue.