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Ahh, so lets trace this back. Best way to see what happened is to hit the Search Emails link in the top right of the booking area for that booking.

So looking at the history of the booking, the secdep was automatically scheduled and processed. HOWEVER -- that auto processed secdep had an error during processing: "The bank did not approve this request. Details: D01 - Denied by customer's bank (DECLINED)". So since the hold failed, the system sent out the security deposit fail and reminder emails with links for the guest to update their card. Then they did, and everything's good to go.

In terms of the rule, it's not going to double it from the rule -- that rule simply means whether it creates the scheduled security deposit in the system or not. If the guest goes to the link again and there's a secdep in place they'll get a "A security deposit has already been reserved for this booking." message and not be able to reserve another one (unless you release the existing one).

The reminder emails are a fallback for if you don't have an auto scheduled secdep -- for example you created a booking by hand and forgot to schedule the secdep, or something like that. Or if you have PayPal. But if it's an auto scheduled, that will override the reminder emails.

The only reason it was different in this case was because the auto secdep actually tried and failed.

working now (bookings)

This copied from his email.

I did last year. He brought like 20 VR authors and company leaders online last year, eg, NoiseAware. I did them all. VERY educational.

Honestly, I was not interested in his offerings. But this equivalent to going to a $800-1000 conference, no joking. March 21-24

................
Register here... https://airbnbmasterysummit.com

His email:
the Airbnb Mastery Summit 2.0 is officially OPEN for registration! If you were lucky enough to be one of the 10,000 people to attend last year’s AMS 1.0, you know the wealth of knowledge that it contained so be sure to claim your FREE TICKET HERE once again.

Same great format; brand NEW speakers and interviews. The speaker lineup is not one you will want to miss. We have 17+ of the world’s leading experts in Airbnb, Real Estate and Business to share their knowledge specifically with the AMS 2.0 attendees.

Some of the amazing speakers joining us include Nicole Curtis from HGTV’s ‘Rehab Addict’, Chip Conley - Hotelier & New York Times Best Selling Author, Peter Lorimer from Netflix’s ‘Stay Here’ and many more!

Similar to last year, the AMS 2.0 is a 3-Day Virtual event that can be accessed from anywhere in the world! It will be streaming LIVE online March 21st-24th!

The duplication of reviews should now be fixed. The channel/file name may still show "HomeAway" instead of "VRBO" but the duplication issue should no longer be happening.

If you already have duplicate reviews, this fix did not remove them. You'll need to delete those manually. A fast way would be to filter/sort for the last couple months of VRBO/HomeAway reviews, select them all on the grid and delete. Then go back to VRBO/HomeAway and download the latest 100 reviews again and import them all again.

Let us know if you continue to see duplicates.

PS. We are looking into why the channel/file name is always showing "HomeAway" versus "VRBO" but that's being worked on as a separate issue.

Sorry Paul - I meant that I asked/emailed VRBO/Homeaway about getting access.

I'm about to add a 3rd unit when I get some free time, probably next week. So I was excited to see the comment about having a 'self-service' option for people with <5 properties.

In the meantime, the channel bridge works splendidly, I like the fact that there is an intermediate spreadsheet created because it gives me a place to check before updates get applied.

In any case, I've had no problems whatsoever with BOOKINGS and the issue with duplicated reviews is minor for me. I haven't even bothered to delete them but I imagine that will be easy when I get around to it.

@Rich S - did you email us (OwnerRez) about the 5 unit minimum or the channel (VRBO)? Wondering if that ticket got dropped since you said crickets for 3 weeks. If you emailed the channel, are you sure it wasn't TripAdvisor that you emailed which is already live and working for API? We do tell people to email pmsupport@tripadvisor.com but they tend not to answer quickly if you don't meet the 5+ requirement. TripAdvisor is pretty hard and fast about it. The HomeAway/VRBO side isn't open yet; only pilot users are on that.

The bookings download to excel via CB worked. however when i tried to import downloaded bookings excel, it gave me an error. I cannot recreate now (i am in the office, we do not have chrome) . I will retry when I get home and do a screen shot if error reoccurs and send to support.

@BlueMtnCabins - Are you seeing an error message? What about it isn't working, and is it Channel Bridge side or OR side? If you have a screenshot, send that in as a ticket. We have seen many Channel Bridge booking imports coming in this morning for bookings and they appear fine (no duplicate data, no other errors). Talking about BOOKINGS now, not reviews. If you're getting a Channel Bridge BOOKING problem, send in a ticket on that, but I'm guessing that is unrelated to the reviews issue.

Sure, always good to have resources. Do you have a link?

We've heard from HomeAway that they're working on a "self service" option for the API integration that will allow people with less than 5 properties to sign up for that integration. That's due out later this year, but we don't have any specifics or ETA on it yet.

I have 3.

I meant bookings

and does not seem to be working. gave me error this morning. I am on VRBO

Yes, we've seen that as well - on REVIEWS. Not on bookings. I am reiterating the point because there are many users asking about whether this affects bookings and it should not. We have not seen any evidence of bookings being duplicated, or any thing that is related to them (such as guests data or charges) so there is no need to wait on downloading bookings. REVIEWS - yes, we've seen duplicates and that will be fixed.

MB and I have conducted extensive research already into the issue, and we can confirm reviews *are* duplicating. We are continuing to monitor the situation and are ready to step up and help in whatever way necessary. We'll even bring the team pizza if this ends up being an all-nighter... And once you discover the duplication mechanism, we'd appreciate you applying the same thing to our rental income. Would be really helpful for our bank accounts.

;-)

just kidding, no worries

Quick update - we got delayed with some updates going out the last couple days, but we are looking into this.

@Rich and MB: this would only affect reviews, not bookings. When I said no duplicates, I was talking about bookings. Reviews may be duplicating. We're looking into that part.

I think you need to have 5 units on vrbo (minimum). I have 2 currently and asked for an exception, was told to email somewhere and for past 3 weeks crickets.

MB - I found the same thing, I emailed them about it as well...

"If you get onto the HomeAway API integration,"

This sounds like a shoe is to drop somewhere...

Will it cost extra (such as on OR)?

Are there limitations to get in?

Does it require some kind of Masonic or other secret rituals to get in on this???

Is there something complex or roundabout to "If you get onto..."?

Thank you for implementing the change! I just wanted to add, there should be a space between the highlighted amount due and the next word, "is due immediately (space here) and your booking will be pending for". Right now it shows: "is due immediatelyand your booking will be pending for"

I had to manually delete 10 reviews because they were duplicated.

No bookings are being duplicated. That's not possible based on how our system validates dates and properties. You don't have to worry about bookings being duplicated. It's just an issue (possibly) with the channel name being called "HomeAway" versus "VRBO".

UPDATE - I don't see anything unusual in the spreadsheet that channel bridge builds, other than the filename created begins with HomeAway account instead of VRBO account. I'm going to hold off on importing in case y'all use that in some way...

I use the channel bridge for downloading from VRBO - I have a new booking, should I be holding off on importing anything from VRBO until this gets resolved? I certainly don't want to have duplicate entries.... Actually, I guess what I should do is just check the spreadsheet that channel bridge creates and only import the very newest bookings so that no existing ones will be touched.

I'm sure that will work, but please let us know what we should/should not do about this ...

Any CC processor you want. If you get onto the HomeAway API integration, the guest and card info is passed to our system for processing and then we pass an approve/decline back to HomeAway while the guest waits at the checkout window. So it uses whatever CC processing you have in OwnerRez.

Would it be stepping over the line to alert people to three free days of webinars from vacation rental industry experts? It is free, and I did this last year. And I didn't sign up for any paid version of it. No I have nothing to do with it. I just got an email about this year's version

Most people can learn a huge amount about vacation rental stuff from this.

HA's current service, yapstone/VRP is widely condemned by owners.

Are you talking openedge or Lynnebrook?

This could be huge!!!

IF you can get approved. I doubt a CIA agent is vetted as mush as I was.

Thanks for the pro tips, Rich!