General Help and Questions

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The old "Google Wallet" product was something we were going to add, as another version of PayPal you could accept, but the Google Wallet terms specifically forbid lodging/vacation rental type business. So we never moved forward since VR users would end up having it turned off by Google. I dunno if Google Pay has the same requirements, but I bet it does.

The fees do not push over at the moment. That is coming - we have that on our QB To Do list - but at the moment only charges and payments get synced across. We recommend syncing payments to "Undeposited Funds" and then manually creating Deposit records in QB with the appropriate payments and fees to match your bank statements.

Good idea. We'll double check that to see why the language is clearing that off when the full payment is required.

HI Cathleen,

By default, all outbound email that OwnerRez sends on your behalf (from you to your guests) is addressed from a FROM address that looks like that but the REPLY-TO address is your actual email address. This is to meet certain web standards and make sure the email is delivered to the inbox (not the spam folder) at a higher rate.

You can join a "Verified Sender" program if you configure certain DNS records and then we'll be able to set your FROM address to your actual email address. Let me know if you want more information about joining that program - it's free, just takes some configuration.

Why is my email address not verified? When I go to settings, theming, account theme, it shows my email address is not verified. How does my email address get verified? Thanks.

Hello! :)
If I add check as an option instructions are automatically created on check out page. However, If I require payment in FULL, the following line makes no sense "If you'd like to pay the total amount up front (which is $...) or any amount in between, you can do that. However, if the check is less than $..., it will be rejected. "
Specifically: "OR ANY AMOUNT IN BETWEEN" should be removed.
Can you remove that for payments in full?
Thank you for assistance.
Ella

How do I pull in the host fees I see in OwnerRez from my channel manager imports into Quickbooks correctly?

That might be interesting to have Google Pay, Apple Pay and everything else available.

Not only saving the card fee, but probably harder for the guest to do a chargeback!

https://pay.google.com/about/business/implementation/

You know, I never thought about it. And probably not wise to post phone numbers or email here (I get enough spam!).

There isn't a person to person message function on this forum, is there?

Maybe just post the instruction snippet here?

I believe Google Pay might have their own info on implementing that OwnerRez could use.

How about enabling Google Pay on it's own? (bypassing Braintree or other processors). This would be sweet. Google does not charge any fees for sending/receiving $ . Valid Debit Card, Bank Account or Google pay balance is all that's needed. AND at that point, we can discount as we don't have processing fees! Better than sending a check, payment is instant! :)
Please consider/update :)
Ella

Hey, BlueMtn

Could you send that e rental lock information to me? I will be setting up my email templates over the next week or so,

Sorry, Glenn. It wasn't ignored on purpose, I promise!

There isn't a way to do that currently, as you already know, but it's something we've kicked around internally. It's difficult to create a scheduled time for that. We'd have to say trigger off of "middle of the stay" and a certain day of week. Other users have use cases for this too, so it's on the radar.

Hi. I would like to request if you would link to the following service (they are well known in the VR industry, and have been around 6 years of so.) SafelyStay.com. If you can't, can I link to it from my hosted website?

This basically offer Guest Verification, Liability insurance, etc for a reasonable price per booking (I plan to charge this to the guests).

But it will be clumsy to use if their service is not linked to my guests booking activity in OwnerRez.

This is their API description: https://www.safelystay.com/technologyplatform. They say "Since our APIs are RESTful and JSON based, they can be accessed using standard HTTPS protocol and we provide detailed descriptions (including input/output)."

Can we create a custom template? This is something different than just a legal agreement or email template. This would be a few documents I would like to create a hyperlink to, FROM email, legal agreement, etc.

Now I think you just click a little up[load button when editing a template

I guess this question/request did not deserve a response from anyone. Sadly it seems to be the only topic among many that was posted in the last few weeks that did not get a single response. How embarrassing!

Glenn

How do I upload a couple documents that I can link to them in the agreement or email?

In the same way you have the two Travel Insurance docs uploaded...

https://www.airbnb.com/help/article/767/what-is-the-resolution-center

"Turn temp down once the motion sensor reports no movement for an hour on a departure date, lock the door in case they didn't,"

This sounds overly complicated, and complicated things are subject to fail. I would say:

1) With erentallock, it set so their code automatically expires upon checkout. The door is already "locked" because no one can now get in.

2) For departure, who cares about resetting the thermostat depending on if there is no motion? If they are supposed to leave, then who cares about their comfort? This looks simpler and less prone to failure...

$70 "Honeywell Wi-Fi 7-Day Programmable Thermostat with Built-In WiFi" at Lowes with features:
-Wi-Fi enabled thermostat allows for remote access via smartphone or computer
-Free smartphone app for iOS and Android operating systems
-Can be configured to meet almost any scheduling requirement - selectable 7-Day Programmable Thermostat with option to select multiple days at a time; 4 program periods per day
-Automatically downloads software updates
-Smart Response Technology - thermostat learns your heating/cooling cycles, then optimizes to deliver the right temperature at the right time
-Auto change from heating to cooling
-Permanent and temporary holds

I may start with this SmartThings app here and then learn about the integration. http://smartthings.rboyapps.com/#a5
I do a fair bit of amateur programming so perhaps once I learn a bit more I can pass you the information.
Besides lock code generation, I am keen to add thermostat control. i.e. Turn temp down once the motion sensor reports no movement for an hour on a departure date, lock the door in case they didn't, then on an arrival date turn the temp back up an hour or so before check-in time, that kind of thing.

Sure thing, I just sent over an email.

I see a lot of docs on SmartThings about how to create scenes and automations for a specific lock you own, but not much about how to make a generic app that could interact with any lock. Do you have any link to an info article on that? We'd need to be able to connect to their API from our servers, authorize into your specific account, and then start generating lock codes from there.

No you didn't miss anything. We need to add some instruction on that to the main article but are waiting until we release the new update so it will be simpler and make more sense.

Yep, we need to promote some of those options to be more visible for sure... but the top bar is already pretty full of other locations to the point where it just barely fits on some size screens. Right now, the best way to get to the support area is to use the dropdown arrow in the top right and click Help.

Like Rich mentioned, the main search on the Support area will search everything on that site -- support articles, forum posts, and blog posts.

The search on "my booking area" will find by guest name, booking/payment id, or Airbnb/VRBO reservation number (if you've done a channel bridge to import those numbers to OwnerRez).

Unfortunately, Airbnb doesn't have a configuration for a pet fee, so you can't have it automatically collected on their side. If the guest flags the booking as having pets we'll pick that up on channel bridge imports, but they often don't do that either.

The best way to handle pets is to put the fee in your house rules and then submit a resolution request on Airbnb for the pet fee.