General Help and Questions

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Legal Rental Agreement 4 replies

BlueMtnCabins
Nov 18, 2018 4:45 PM
Joined Jun, 2016 1155 posts

add custom fields that are marked as required on check out form

Legal Rental Agreement 4 replies

Beach House Galv
Nov 17, 2018 3:47 PM
Joined Nov, 2018 6 posts

How do you make it so the guest can add the names of the guests and ages on the agreement before signing it?

Up-sell template sample 1 reply

BlueMtnCabins
Nov 17, 2018 10:44 AM
Joined Jun, 2016 1155 posts

Anyone can share their up-sell adjacent unbooked night template sample?

"Group" availability widgets? 21 replies

BlueMtnCabins
Nov 17, 2018 10:43 AM
Joined Jun, 2016 1155 posts

I can add a page to my website, but how to combine all properties by different owners into one availability widget?

"Group" availability widgets? 21 replies

JTVRs
Nov 16, 2018 8:30 PM
Joined Jun, 2018 385 posts

could you form a OR hosted website, with all properties listed?

Two questions: hotel tax collection, searching these forums 8 replies

JTVRs
Nov 16, 2018 8:28 PM
Joined Jun, 2018 385 posts

Not sure how up to date this is, but go down to your state (USA) and click the link.

My state link shows a description and a few counties. There was also a link to the state revenue department, but it was broken. I removed everything in the URL except the actual top level website. The state revenue site seemed to match what was described on AirBnB. They discuss a 6% hotel occupancy tax, but i was pretty sure it was the sales tax (maybe under a different name).

You can look but I suggest you ponder and double check what you read for your state and counties if any.

https://www.airbnb.com/help/article/653/in-what-areas-is-occupancy-tax-collection-and-remittance-by-airbnb-available

Google getting into VRs.. any API plans? 6 replies

JTVRs
Nov 16, 2018 8:17 PM
Joined Jun, 2018 385 posts

Another option is MyAllocator, which was bought by cloudbeds. Met the former owner at a conference, some bed and breakfasts used them and seemed happy with it. They also have hundreds of channels.

Not sure pricing to you, but 1 property on MyAll seems to be $25 and 7 about $45. SiteMinder seemed to be $75 per property.

Google getting into VRs.. any API plans? 6 replies

Paul W
Nov 16, 2018 9:52 AM
OR Team Member Joined Jun, 2009 861 posts

Yep, we saw the Google Hotel API awhile back and sniffed around it. It follows an ad and CPC model partially. Booking.com listings (as you noticed) already show up there. That's based on Booking.com's distribution network feeding into Google Hotels. The Google Hotels API, itself, is something we could integrate with but it would take some politicking and approval first. They currently only support existing OTA and Travel Agency packages that they suggest you integrate with. So it'd be a middle-ware pass-off type integration (which we generally don't like to do). We are in talks with Siteminder as well. Siteminder is well known, reasonably priced and has a great reputation in the industry. They have 300+ channels so they could pick up Google Hotels, Agoda, Expedia and others that aren't on our high priority list right now.

Two questions: hotel tax collection, searching these forums 8 replies

BlueMtnCabins
Nov 16, 2018 9:26 AM
Joined Jun, 2016 1155 posts

You need to contact them. varies by area. In mine they collect state tax and county tax but not county lodging tax.

"Group" availability widgets? 21 replies

BlueMtnCabins
Nov 15, 2018 10:42 AM
Joined Jun, 2016 1155 posts

I am a moderator in several Smoky Mountains groups, and I know many owners are on ownerrez. when potential guests ask about availability, it is very manual process to respond to them. I was wondering if there was any way to have a combined availability calendar widget across several owners/properties who would wish to participate? And display it via link. Just trying to simplify my life :)

Google getting into VRs.. any API plans? 6 replies

BlueMtnCabins
Nov 15, 2018 10:39 AM
Joined Jun, 2016 1155 posts

read someplace that Google is getting into hotel and VR space. I imagine there will be some API to display availability on google search results? anyone heard anything? right now my GMB listing shows "availability" selector, but I suspect it is driven by geo location being mapped to booking.com listing. the selector however does not work.

So makes me wonder if there any potential Goog integration.

Schlage Connection 3 replies

BlueMtnCabins
Nov 15, 2018 10:35 AM
Joined Jun, 2016 1155 posts

erentallock schlage lock integrate

Two questions: hotel tax collection, searching these forums 8 replies

Sasquatch
Nov 14, 2018 3:10 PM
Joined Feb, 2018 18 posts

Anyone have an idea on where to find exactly which taxes AirBNB collects, and which ones they might not?
Everything I find seems to say "we collect taxes in your area" (Colorado), and that's it. If they are not collecting/remitting all of them, I fear that I'm going to be responsible regardless, so I'm looking for a way to verify.

Schlage Connection 3 replies

cp9293
Nov 12, 2018 2:13 PM
Joined Apr, 2012 395 posts

Never mind. Thanks

Schlage Connection 3 replies

cp9293
Nov 12, 2018 2:11 PM
Joined Apr, 2012 395 posts

I see you have Resort lock connection. Can you get Schlage Lock? Thanks.

Book Now for 1 property and Send Inquiry only for other 2 replies

cp9293
Nov 12, 2018 1:47 PM
Joined Apr, 2012 395 posts

Hi guys,

Is there a way I can select one property to allow Book Now/Send Inquiry and the other to just be Send Inquiry?

Thanks!

Two questions: hotel tax collection, searching these forums 8 replies

Paul W
Nov 12, 2018 7:58 AM
OR Team Member Joined Jun, 2009 861 posts

Hi Ross,

Yes, this is a specific use case that we support. Our tax settings in OwnerRez support Listing Site as a criteria. So you want to set the Listing Site so that Airbnb (for instance) is excluded if Airbnb collects that tax for you.

Let's say that Airbnb collects and remits your state sales tax of 6% but not your local hotel tax of 3%. In OwnerRez, set your tax settings like so:

* State sales tax, 6%, criteria=everything but Airbnb
* Local hotel tax, 3%, criteria=all

When our Channel Bridge tool runs, we will split out your taxes properly but then notice that the booking is from Airbnb and so the state sales tax will be dropped off.

Two questions: hotel tax collection, searching these forums 8 replies

JTVRs
Nov 11, 2018 10:58 PM
Joined Jun, 2018 385 posts

Think I tripped over some of the answer.

Two questions: hotel tax collection, searching these forums 8 replies

JTVRs
Nov 11, 2018 8:57 PM
Joined Jun, 2018 385 posts

Nuther tax question.

Some OTAs in some jurisdictions have an agreement to collect taxes. And they may collect PART of the tax (as I said, we have 6% sales and 3% hotel tax)

So, is there any way to set up each OTA in ownerrez to do the right thing, per above? Or must I handle a different way?

Booking/inquiry widget shows 20 adults 10 children 3 replies

Chris Hynes
Nov 10, 2018 9:42 PM
OR Team Member Joined Oct, 2012 1403 posts

Yep! It's in the Rules section in each property, near the middle of that page.

You've probably got the Guests rule set from a listing import, but most sites don't have specific adult/children maxes so you have to set those yourself.

Email footer appearing 7 lines below the last sentence 2 replies

Cathleen C
Nov 10, 2018 7:30 PM
Joined Aug, 2018 23 posts

That was it. Thanks Chris.

Booking/inquiry widget shows 20 adults 10 children 3 replies

Cathleen C
Nov 10, 2018 7:27 PM
Joined Aug, 2018 23 posts

Where do I find the maximum rules to set for adults and children. I'm assuming someplace in settings or per property. Thanks.

Email footer appearing 7 lines below the last sentence 2 replies

Chris Hynes
Nov 10, 2018 7:24 PM
OR Team Member Joined Oct, 2012 1403 posts

That specific email template has 7 lines of whitespace at the end. Remove it and that will fix the issue.

Booking/inquiry widget shows 20 adults 10 children 3 replies

Chris Hynes
Nov 10, 2018 7:21 PM
OR Team Member Joined Oct, 2012 1403 posts

There are separate max rules that you can set for adults and children. If you set those rules, they will limit the dropdowns on the widget.

Good point though -- the widget should be smart enough to infer adults/children if you only set guests. We just pushed up an update so it will use the guests max value for the dropdowns if there is no adult or children max.

Booking/inquiry widget shows 20 adults 10 children 3 replies

Cathleen C
Nov 10, 2018 7:10 PM
Joined Aug, 2018 23 posts

Why does my booking/inquiry widget pull down have 20 adults and 10 children? I assumed the default per property is what I have entered. I How do I change to NMT 6 adults and NMT 4 children?

Email footer appearing 7 lines below the last sentence 2 replies

Cathleen C
Nov 10, 2018 7:06 PM
Joined Aug, 2018 23 posts

Why does my email footer appear 7 single spaced lines after the last sentence?

Ideas for offseason in a good tourist town 2 replies

BlueMtnCabins
Nov 7, 2018 6:55 PM
Joined Jun, 2016 1155 posts

we are year round and things like game rooms, hot tubs , fire pits, multi channel TV in every room is a must. You can see my cabins at smoky-mountains-cabin.com/cabins and see what we offer. whatever makes you stand out - go for it.

Email Templates 2 replies

Chris Hynes
Nov 5, 2018 8:56 AM
OR Team Member Joined Oct, 2012 1403 posts

Yep, the general area is in Settings > Email Templates: https://app.ownerrez.com/emailtemplates

Custom triggers are set up in Settings > Email Triggers: https://app.ownerrez.com/triggers

Here's an article that goes through creating a 7 days before arrival email template as an example of these concepts: https://www.ownerrez.com/support/articles/pre-arrival-email-templates-triggers-custom-fields

We've also got an email template library with some common templates: https://www.ownerrez.com/support/recommended-reading/email-template-library

Likes or Follow on Hosted site? 1 reply

Chris Hynes
Nov 5, 2018 8:53 AM
OR Team Member Joined Oct, 2012 1403 posts

There is a FB like for the property pages, but that doesn't really let you reach out to them after. Couple options for this...

a) you could create a form on MailChimp for a newsletter signup and put that on the site
b) you could make a FB like button and put that on the site

Ideas for offseason in a good tourist town 2 replies

Chris Hynes
Nov 5, 2018 8:51 AM
OR Team Member Joined Oct, 2012 1403 posts

My properties are down on the Shenandoah River in VA, so maybe a similar situation. What's worked best for me in terms of amenities are:

a) Hot tubs
b) Game tables inside, like pool, pingpong, foosball. Tried an arcade cabinet but that broke too easy. Still wish I could find an arcade that that would stand up to wear -- love to nerd out like that
c) Good TV's, internet, cable TV
d) Fireplaces, whether wood or gas

Basically, what can you do to make things fun when trapped inside?

If your area is like mine, you can expect to rent all the holidays in the winter with at least 3 night stays, maybe 5 or 7 if you're lucky, and then most of the other weekends with 2 night stays. I haven't been able to rent more midweek time in the winter, but I'm experimenting this year with dropping prices a couple weeks out to see if that helps fill in the gaps.