General Help and Questions

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Ahh! There's not one that goes *over* the details, but try the Short Description field -- that goes *under* the details. You should be able to get something good there if you put some bolded text with the offer up front, and then a paragraph about the house.

Go to settings. On the left side is a place. Click on that.

Is there an explanation somewhere about email templates and how to set them up?

Is there a way that the visitors can Like or Follow on the Hosted Website? Would be great to be able to send out when something is updated and they get an alert or so.

Thanks! Claudia

I managed to close on a large property with 4-5 apartments and 2 commercial spaces two weeks ago.

Unfortunately, it is now offseason and although a Poconos property, 30 minutes from the nearest ski resort(s).

So I wound up renting them out to a few people for a fair market rent - 13 weeks minimum. I furnished them and filled 3 apartments in a week. Happily, a small hip tourist town but limited rental options for locals. I need to get through the winter.

What I am NOT sure, is how to optimize such an arrangement. I am new to Vacation Rentals but experienced in Rentals.

Peak season is supposedly May/June through the end of October. And January-March DEAD. That is what I hear.

My initial plan is to rent out the apartments from perhaps November 1 to about end of April on a weekly basis annually

--> Of course, the people I brought in don't know I plan to request them to leave when I give notice (as in the contract) and it might be a little ugly for those to hang on. Contract makes it clear this is a short term facility (based on the Pennsylvania Inns Act). But I think I can manage that when I describe what happens when an Eviction goes on their credit history if they wind up in court.

--> And of course, maybe November and December are actually better than I expect, but I have no useful data. Maybe April is good or not. Maybe May sucks.

--> Maybe rent a few and keep a few VRs to see which does better.

Any ideas/thoughts to optimize this plan would be appreciated.

Hi Chris. I meant to be over the details of how many rooms, as the person before my post.

It looks like you're wrapping the cleaning fee into your normal week rate, is that right? So there's two ways to do this...

#1 - Drop the week rate and add a separate cleaning fee that only triggers per stay. That way it'll be applied once
#2 - Create a discounts with rules for when they apply. So one for > 7 and < 14 nights, -100, another for > 14 and < 21 nights, -200, etc.

For the carousel? Best way to do that is to switch it to custom images and then you can set captions there.

If you're looking for the subtitle, put that in the "headline" field on the Description tab.

You guys are doing a great job! Thank you!!!

Which line item would I enter that? I was just thinking the same. I have it now under Public Name ( name of property and squeezed in current discount.). Would be great not to have it under Property name.

Hi guys! Is there someway in the system to automatically calculate multiple week discount (housekeeping) when they look at detailed quote? I remove the housekeeping charge for the 2nd week, 3rd week, etc. if they look at the charges, it will not show a discount. Maybe can be under Criteria?
Thanks, Claudia

No movement yet - sorry. We're hot on a bunch of other stuff right now like channels, QB, SMS and TI. Channels are 75% of it. Lots of small tweaks and adjustments as well. We do about 3-4 minor releases every **week** around here. 😜

Yes, you can put a summary in there (by each of those photo/properties). You can also put a large title or header text in that top carousel image at the top. There's customization options that you're not fully seeing on some of these sites.

Question - Is it possible to have a subtitle for these listings?

For example on the property listings on https://www.mtshastavacationrentals.com/

Franke's Retreat 225-265/night
This is where I would like a subtitle
Size – 4 Bedrooms • 3 Bathrooms • Sleeps 1-10

I know this has ben asked before, could not find thread. Discount codes. Any movement? TIA

The easiest way to do this is to create blocked off time in OwnerRez for that time and then move it across to open up the time as you get comfortable. If you block off the time, it will show blocked on all channels, both synced ones using iCal as well as direct ones.

There is also a max days in advance rule you can set in OwnerRez. That's honored for all bookings made through OwnerRez and sent to all direct API based channels, but it doesn't come across in iCal's

How/Is it possible to have OR control calendar availability over time, on all ROSs and hosted website as follows?
1) as I am new to VRs, i did long-term rental over winter and want to allow bookings May or later.
2) I want to disallow bookings from about end of November or later.
3) as I am not yet sure what the market will bear, I don't want people booking 8 months out the first year until I know what market prices are. Would like to limit how far out they can book (on all OTAs).
No, don't want to depend on dynamic process until I get my sea legs. October is the busiest month due to fall colors.

Thank you

Perfect! Back to Zero now.

Thank you!!!

Yep, here's how to do it:

1) Go to the Inquiries tab
2) Click the Attention header twice to sort on that descending so you get the unanswered ones first

3) Switch to showing 100 at a time (so you can pick a bunch) and then hit the batch button

4) Once you're in batch mode, click the select all icon at the top to select the entire page
5) Hit Mark As > Answered

Repeat as necessary, going through the pages, until you've marked all of the unanswered ones as answered. That'll 0 out the count.

Here are a few:

https://www.shenrent.com/
https://sasquatch.vacations/
https://www.mtshastavacationrentals.com/
https://www.rentalscbborrego.com/
http://www.dawnsrentals.com/
http://www.mountainsidetreasures.org/

Would like to see website sample. Thanks

So if I set 2pm check-in, the system leaves it as 2pm. If I add a grace period, does it make the check in 1pm (early access) or 3pm (that wouldn't make sense)
And if I set a 10am check out, since ERL does :59 check out, it makes a 10:59 check out. If I add a grace period it makes an 11:59 check out?

I think the check out should default to the hour BEFORE....so a 10am checkout pushes the 9:59 checkout to ERL. I think that the grace period should be an hour before check in and an hour after check out (it may already do that and I just don't know).

Yep, eRentalLock doesn't take in minutes, so we pass them just the hour numbers. They add the :59 on their side which makes it a little janky. Our grace period setting adds an hour on either end, so you'd end up with 3pm to 11:59am if you set that.

Perhaps we should subtract an hour (i.e. pass 9am instead of 10). Then when the grace period gets added it ends up back to the same.

There's not a page yet (we need to write one but have been changing and adding so much recently that we haven't yet go to that part). Here's the skinny:

Direct integrations...
- booking.com pushes rates and availability, pulls bookings and credit card details, charges payments etc. Content push coming for that in the next few months
- TA pushes rates/availability/content now. We're releasing another update to add booking pull next month
- CanadaStays does everything (rates/availability/content/bookings)
- Airbnb pushes rates only (this is in beta, the rest is iCal/synced for Airbnb)
- We're working on direct integrations with VRBO and Airbnb, should have more news on that by the end of the year

Channel bridge...
- VRBO and Airbnb it will pull bookings (full guest info, full financials including detailed invoices and payments, not just the simplified stuff)
- VRBO, Airbnb, TA it will pull reviews
- Rates push coming for VRBO and Airbnb by the end of the year, possibly TA as well
- Content push coming for VRBO and Airbnb in the next few months
- Manual bulk downloads right now, we are working on automating this as a background process as well

Synced channels...
For synced channels, which is everything else, that's all based on iCal and inquiry parsing. We update every 30 min on all of the iCals, and the listing sites update from us on their own schedule. Airbnb will do a iCal check right before allowing a booking.

Messaging is currently through the listing site before booking. After booking, you'd email the guest through OwnerRez, scheduled/triggered emails etc. We plan to attack pre-booking messaging later next year.

Yep, they have that 5+ requirement right now. We're talking with them to see if they can relax it for us since the integration is very self service and shouldn't take much time on their part, but we'll see.

Either way, we'll soon have channel bridge for TA as well as the Airbnb and VRBO ones we already have. If anybody has a TA payment export they want to send over or an account we can look at that actually has bookings, send over to help@ownerreservations.com -- the hardest part right now has been finding enough data to get an idea of their formats :-o

I still have not started yet, so I am trying to get REALLY clear on Channel Bridges, Direct Integration, etc. I have poked around, but am not really getting it to a fine level of detail.

I will eventually have a total of 7 properties by April/May.

Is there a clear document/page/description PRECISELY listing all functionality/what happens on: Channel Bridge, the (existing/new) Direct Integrations, and iCal? Regarding updating property descriptions, communications with prospects/guests, how often calendars are updated daily, OTAs, payment/deposit, reviews, and other major functions, whistles and bells?

I asked TA to enable channel management integration and they said NO. They say I must have at least 5 properties (I have 3).

Is it possible for me or you to start with a 0 (zero) count on my INQUIRIES? Might be left behind from testing days. Now that I am on the Hosting Website, the only notification I get is through the COUNT on inquiries, for now. Can I or you clear the count? Only the count. Not the inquiries.

Thanks!

Go to your Hosted Website in OwnerRez, open the site settings and scroll to the bottom. There you will see a Footer field where you can put in whatever content you want.

You can go live as soon as you want. It's just a matter of going into your domain registrar and setting some DNS records. Here is a support article that will explain it:

https://www.ownerrez.com/support/articles/hosted-websites (scroll down to the part about Going Live)

If you can't figure that out, let us know and we can help do it for you. If you have granted us access to your domain registrar account, we can do this part for you