General Help and Questions

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@Rich S - did you email us (OwnerRez) about the 5 unit minimum or the channel (VRBO)? Wondering if that ticket got dropped since you said crickets for 3 weeks. If you emailed the channel, are you sure it wasn't TripAdvisor that you emailed which is already live and working for API? We do tell people to email pmsupport@tripadvisor.com but they tend not to answer quickly if you don't meet the 5+ requirement. TripAdvisor is pretty hard and fast about it. The HomeAway/VRBO side isn't open yet; only pilot users are on that.

The bookings download to excel via CB worked. however when i tried to import downloaded bookings excel, it gave me an error. I cannot recreate now (i am in the office, we do not have chrome) . I will retry when I get home and do a screen shot if error reoccurs and send to support.

@BlueMtnCabins - Are you seeing an error message? What about it isn't working, and is it Channel Bridge side or OR side? If you have a screenshot, send that in as a ticket. We have seen many Channel Bridge booking imports coming in this morning for bookings and they appear fine (no duplicate data, no other errors). Talking about BOOKINGS now, not reviews. If you're getting a Channel Bridge BOOKING problem, send in a ticket on that, but I'm guessing that is unrelated to the reviews issue.

Sure, always good to have resources. Do you have a link?

We've heard from HomeAway that they're working on a "self service" option for the API integration that will allow people with less than 5 properties to sign up for that integration. That's due out later this year, but we don't have any specifics or ETA on it yet.

I have 3.

I meant bookings

and does not seem to be working. gave me error this morning. I am on VRBO

Yes, we've seen that as well - on REVIEWS. Not on bookings. I am reiterating the point because there are many users asking about whether this affects bookings and it should not. We have not seen any evidence of bookings being duplicated, or any thing that is related to them (such as guests data or charges) so there is no need to wait on downloading bookings. REVIEWS - yes, we've seen duplicates and that will be fixed.

MB and I have conducted extensive research already into the issue, and we can confirm reviews *are* duplicating. We are continuing to monitor the situation and are ready to step up and help in whatever way necessary. We'll even bring the team pizza if this ends up being an all-nighter... And once you discover the duplication mechanism, we'd appreciate you applying the same thing to our rental income. Would be really helpful for our bank accounts.

;-)

just kidding, no worries

Quick update - we got delayed with some updates going out the last couple days, but we are looking into this.

@Rich and MB: this would only affect reviews, not bookings. When I said no duplicates, I was talking about bookings. Reviews may be duplicating. We're looking into that part.

I think you need to have 5 units on vrbo (minimum). I have 2 currently and asked for an exception, was told to email somewhere and for past 3 weeks crickets.

MB - I found the same thing, I emailed them about it as well...

"If you get onto the HomeAway API integration,"

This sounds like a shoe is to drop somewhere...

Will it cost extra (such as on OR)?

Are there limitations to get in?

Does it require some kind of Masonic or other secret rituals to get in on this???

Is there something complex or roundabout to "If you get onto..."?

Thank you for implementing the change! I just wanted to add, there should be a space between the highlighted amount due and the next word, "is due immediately (space here) and your booking will be pending for". Right now it shows: "is due immediatelyand your booking will be pending for"

I had to manually delete 10 reviews because they were duplicated.

No bookings are being duplicated. That's not possible based on how our system validates dates and properties. You don't have to worry about bookings being duplicated. It's just an issue (possibly) with the channel name being called "HomeAway" versus "VRBO".

UPDATE - I don't see anything unusual in the spreadsheet that channel bridge builds, other than the filename created begins with HomeAway account instead of VRBO account. I'm going to hold off on importing in case y'all use that in some way...

I use the channel bridge for downloading from VRBO - I have a new booking, should I be holding off on importing anything from VRBO until this gets resolved? I certainly don't want to have duplicate entries.... Actually, I guess what I should do is just check the spreadsheet that channel bridge creates and only import the very newest bookings so that no existing ones will be touched.

I'm sure that will work, but please let us know what we should/should not do about this ...

Any CC processor you want. If you get onto the HomeAway API integration, the guest and card info is passed to our system for processing and then we pass an approve/decline back to HomeAway while the guest waits at the checkout window. So it uses whatever CC processing you have in OwnerRez.

Would it be stepping over the line to alert people to three free days of webinars from vacation rental industry experts? It is free, and I did this last year. And I didn't sign up for any paid version of it. No I have nothing to do with it. I just got an email about this year's version

Most people can learn a huge amount about vacation rental stuff from this.

HA's current service, yapstone/VRP is widely condemned by owners.

Are you talking openedge or Lynnebrook?

This could be huge!!!

IF you can get approved. I doubt a CIA agent is vetted as mush as I was.

Thanks for the pro tips, Rich!

Good question. I'd set it up in OwnerRez but not the listing content (descriptions, amenities, photos, location stuff). Then put a basic property record in place so that you can play with it and get rates right or whatever else. Then later fill out your VRBO listing and import that into OwnerRez. If you move to our HomeAway API coming up, we can push your OwnerRez property data into VRBO directly and it will drive your listings.

You would create a Deposit record in QB to group together the payments (and fees) that settled together. So your payments should be pushed to QB with "Undeposited Funds" as the bank account. And then you'd have a deposit in QB that grabs all the payments that are part of that deposit and their fees so that the deposit total matches what came in on your bank transactions/feed.

Hi Dianne,

We have a lot of work to do in upgrading our QB support docs. Thanks for the nudge.

We are looking into this. A recent change to Channel Bridge was made to help with HomeAway logins and it looks like we may be classifying all VRBO stuff as HomeAway now. This is pending.

Is there a public URL for Apple Maps? There would have to be a web app or web end point where clicking "Apple Maps" could open in something. I'm not aware of one.