General Help and Questions

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HI Marinas Edge,

As soon as we can get it built! We know that's the next logical step, and we have some designs in place for how that will work. There's just too much else going on right now to get that code shipped. We're wrapping up a lot of testing with TripAdvisor, QuickBooks, Yapstone and few other things. SMS sending and TI upgrades are coming soon too.

Hi Kristine,

I responded to your ticket about this too. Go into the property > calendar imports and remove the calendar import. If it doesn't delete, then "disable" it instead. From that same place, you can also use that "Delete all booking from this import" button which will bulk remove everything it brought in. Failing that, you can also use the bookings list view > filter to find what you want to remove and then batch delete or cancel them from there.

I need to remove the ical links and client database. How do I do this? I'm building my clients website and was using my calendar as a visual. How do I remove this info? It's all greyed out! THANKS!

Hi there, on the mobile site the clock icon drops down and shows all 12 months, however if you have 4 properties or less, all 12 months don't fully show. Here is the link to the thread and conversation I had with Chris... Thanks
https://www.ownerrez.com/forums/general-help/ribbon-calendar-on-mobile

HI Chris, I just wanted to make sure you saw my last comment. It looks to be an issue with 3 or less properties...
Thanks for all of the help. I've made it giant and it still doesn't work. The more I look at it and going to yours on my mobile... I think the issue is I have 4 homes and the clock icon, when opened, only opens as big as my four rows... so I added an "extra property" and sure enough it fully opens with the 5th row.

Hi Paul/Chris,

Is there a way to retrieve all the information I input on OwnerRez and put it on the Hosted Website from OwnerRez? I filled out a lot of those fields (not all yet) before. Does that all need to be manually entered onto your Hosted Website? How do I get the pictures, rates, etc?

Is there a place I can just enter OwnerRez Prpoerty number to retrieve the info?

Note: I just went on OwnerRez property tab and entered beachtoslopes.com as the url. Is that what I need to do? If so, then what do I do?

Thanks!
Claudia

When will we be able to set channel bridge to fully automatic in the background 😊

Yep, setting the rules on the surcharges to exclude Airbnb is exactly the solution here. As we're moving into the channel management space in OwnerRez, we're bringing all of that configuration together.

For VRBO and booking.com where you can actually define custom fees and taxes, we pick up only what the site includes in their charges.

However, Airbnb doesn't allow configuring either custom fees or taxes -- so the only way to represent those is either to build them into your rates or to submit a resolution request afterward. So by default, surcharges will be first matched to their built in fee types like "cleaning" and used if possible. If not, they will be added. And taxes will be calculated as built in to the rates.

For example, for my properties I've got a $15/night firewood fee and 13% taxes. No way to include either of those in the rates on Air. So I build the 13% into my rate (and note that on my listing). I also submit a resolution request for the $15/night firewood fee (which is also noted in the house rules).

If you don't want a surcharge or tax to show up at all, exclude it like you did.

And if you want to mark either as added/built into rates instead of the default, you can create an Airbnb synced channel in Settings > Channels and set the configuration there.

Yep! If you run a channel bridge import it will pick up number of guests as well as everything else about the booking including charges and payments. Here's more info on channel bridge: https://www.ownerrez.com/support/articles/channel-bridge

Airbnb doesn't include that info in any of their iCal's or exports, but channel bridge is able to log in directly and pick up all of the info.

I modified the surcharge rules so they did not apply to Airbnb bookings and it resolved this. However, the initial behavior seems odd still

I just imported my bookings from AirBnB using Channel Bridge import and it added the "Damage Insurance" charges leaving an amount owing for the guest. Do I get charged damage insurance for the imported bookings? Shouldn't all AirBnB imports leave an amount owing of $0 after the guest has departed?

Is there a way to synch number of guests for AirBnB

Thanks for all of the help. I've made it giant and it still doesn't work. The more I look at it and going to yours on my mobile... I think the issue is I have 4 homes and the clock icon, when opened, only opens as big as my four rows... so I added an "extra property" and sure enough it fully opens with the 5th row.

Can the security deposit hold be released automatically at a set time, or must that always be done manually?

The ones without the clock are the multi month calendar widgets -- the example has one of those for each property in addition to the ribbon calendar.

Either way, on Wix it's an absolute positioned layout so it won't adapt to any changes like the widget dropdown. If you make it a little bigger than needed, then the whitespace will give enough room for that calendar to drop down.

Perfect! Thank you. That works excellent. You guys are the best!

Whoops! I totally spaced on that when I was copying the field code.

Yes, it is {BUREVIEW} -- that's fairly new, we added it a couple months ago.

Hi Chris,

{BULEASE} is the rental agreement. Which one is for the review? {BUREVIEW}? Does that exist?

We don't have a generic link that anybody on the internet can use, but if you put in {BUREVIEW} it'll get you where you want to go. Do it like this:

That way you can just have a single link that will work for the current booking because {BUREVIEW} and {BID} will be mail merged to the correct values for that booking.

On this one you might want to make the "text to display" a bit friendlier -- "review form for booking XYZ" is a little bland. Just make sure to keep the {BUREVIEW} in the URL field and the link will do what you want.

For example -

To make it easier, I thought I might just include the link ...

http://www.vrbo.com/189296/reviews/write << -- The Pocono Mountains, PA

http://www.vrbo.com/63932/reviews/write << -- Hilton Head Island, SC

This email portion goes out to everyone.

I would like to send a link, without someone’s name attached to it. This way I can send the same link to anyone.

Claudia

If you're sending a booking related email, you can use the {BUREVIEW} link to include the review link for that booking. Is that what you're looking for, or are you trying to do something different?

If you use the search box at the top of the Support area, it will search everything -- forums and blog posts as well as support articles. I know that's a bit out of the way -- working on a revamp as we speak :-)

Hi Paul,

Am I missing a place I could search for previous topics on Feedback page? For example, anything regarding reviews.

Thanks,
Claudia

Hi Paul,

Is there a way I can put in my email a general link for a review? I have a review link for VRBO that I send with my release of the Security Deposit now. Since leaving VRBO, I need a general review link. I see their is a place for individual bookings.

Thanks,
Claudia

Thanks I tried this earlier and just tried it again. It's not working :(. What is the css, it talks about height "Customize advanced display and layout settings using Cascading Style Sheets (CSS) rules." Would this help? Also I noticed on the widgets your showing me (yours) you don't have the clock. Can I elect to not have the clock? That might fix it but I don't see that option! Thanks so much for your help!

Ah it's a Wix website. There are a number of issues with Wix websites because of how they position/draw content in their pages. To make Wix work, you have to allocate enough space for the entire widget (including resizes or dropdowns).

So wherever you placed the ribbon widget, you need to give it a bigger "height" setting so that that section is larger and can accommodate the month/year selector opening.

Here's a picture to demonstrate what I mean... Right now, the section that you've put the widget in is allocating a max height to where that red line is. Set that section in Wix to have a bigger height so that the bottom of the widget (the red line) can expand more as necessary when the selector opens.

You might want to use the multi month widget instead, like this:

https://sasquatch.vacations/availability

Does all that make sense?

Whoops I jumped ahead :), please notice I have two issues :). The widget being cramped and the clock icon not displaying the months :)

Thanks for the reply! Here is the site. I haven't linked the actual web address yet :) https://kristine343.wixsite.com/mysite-3 If you look at it on a mobile device and click the Clock icon to pull up the months it doesn't display it all!

Sorry for the delay in responding! Somehow this one slipped by. Do you have link to the page you're working on? I looked at your profile but couldn't find it on your website.

In general, our widgets are optimized for mobile/tablet displays. If you go to this page for instance:

https://www.shenrent.com/availability

And drop the width of your browser down to 3-4 inches, simulating a phone screen, you'll notice how the ribbon changes to a 1-15 day view and the font increases to use that space better. Scrolling to next/previous changes to 15 day chunks.