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In addition to what Chris said, keep in mind that many reviews may be stored (whether manually entered or imported in bulk) globally and not against a specific booking. Airbnb reviews are the only ones that automatically find and match up against bookings at the moment. Other reviews, imported in bulk, will not be linked to a booking.

Yep, most calendars aren't built to show many properties at once or half days either.

If they've got OwnerRez accounts, email me a list and I'll have a look and see what we can do.

If you go to the Bookings tab and switch to list view, hit the Filter button and it will let you filter down to show bookings with or without reviews.

This will only show the ones recorded in OwnerRez, so if you're checking up on bookings from listing sites, make sure to run the channel bridge review imports for those before you run the query so everything's up to date.

Can OR help with identifying guests who haven't left a review? How can I make this task easier?
Thanks

Yep, that's our main focus right now! Pushing rates by hand sucks, to push it mildly. We have been turning on direct connections to sites all year.

We're already connected with booking.com (https://www.ownerrez.com/support/articles/connect-ownerrez-t-booking-com) and TripAdvisor. For either of those, you can go into OwnerRez and create a channel and push out the rates directly to the site automatically from OwnerRez. For booking.com, you can accept bookings directly right into OwnerRez. For TripAdvisor, it's still importing bookings via iCal but we're about to release a direct connection for that as well (ETA a couple of weeks).

We're also almost done with Airbnb rate push via our channel bridge tool -- that'll be out in a couple of weeks too.

For HomeAway and VRBO, we're working with them on a direct integration as we speak. That should be available early in the new year.

Is there anyway to push pricing to VRBO/Homeaway, AirBnb, and Bookings.com. I would like to push the pricing out to these sites across multiple properties(location based) and be able to adjust pricing from the OwnerRez interface vs. having to go to each site (3x25 properties = 75 times). Any suggestions?

I would not hope for Anything from TA. I have not seen an inquiry let alone a booking from them in months. They keep pushing for instant book which I am not enabling there as I know their calendars are notoriously slow to sync and they charge owner for overbooking/cancellations $200 (unless something recently changed)

It was browser not painting whole page for some reason.

I do not know how many but I would think at least a dozen. I'd imagine if it works more will jump on board. All the calendars I tried limit ical in-feeds to about 5-6 and also display gets very unreadable. Google calendar is not good as it does not show half-days. If you know any calendar that supports more than 5-6 ical feeds pls let me know. I was trying to solve it for our group of owners but gave up.

yes I was also thinking permissions.. else a availability search combined widget would be awesome too.

Yeah, we've thought about how to do that. If they already have OwnerRez accounts that's the biggest hurdle -- once they do, it's just a matter of some sort of permissions that would allow crossing between properties.

How many properties are we talking about? If it's just a couple, the simplest thing would be to have each owner generate a separate calendar widget and then put those on a central page. Then link from that page to each individual owner's site. That way the guest can come to the availability page, see which one they want, then go to the individual owner's site and submit an inquiry there.

If it's a bunch, then you probably want an availability search widget. We don't have a way right now to search across users, but email me over at help@ownerreservations.com the list of users and we can start thinking about what it would take.

Interesting, was it an extension interfering with it or just a browser issue?

Here's an article that walks you through: https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance.

For guest names, you can either create one big text field and make it multiline (or "rich text"), and give an instruction like "Guest Names, one per line". Or you can create separate fields for each guest name you want.

I actually went to write an article about this and found out we already had one :-D

https://www.ownerrez.com/support/articles/fill-gap-hole-nights

SiteMinder's page is a bit confusing, but it looks like it's $75 for 15 properties, but they don't have a lower price for less properties.

We're watching these options closely as we plan out our development for next year. There can be a "first mover" advantage on some things, but on the other hand being the one to blaze the trail can sometimes take a lot more time vs. letting somebody else figure out that path first.

All of these API's are currently very hotel oriented and many are not currently designed or priced for a couple of units, but only for 10's or 100's. So we're hoping Google (and TripAdvisor as well) will come up with models that work better in the vacation rental space and can accommodate smaller numbers of units.

If anyone is using CPC and getting good results, I'd love to hear about it!

I believe RemoteLock has an integration for that. How are you doing Schlage, with a vera?

Yep, that's what I'd recommend! You can't have one widget that sometimes does book now and sometimes does send inquiry, but you could create two separate widgets, one for each property, and then turn on or off the book now on the widget.

I do not know about that., but you can create 2 different widgets for 2 different properties with different feautures

Another thing you can do is grab a channel bridge export for bookings in the past. We pull the tax details for what Air and VRBO directly charge and remit separately as guest fees.

Chrome browser. Select custom email is missing(only scheduled email templates are in the list); when trying to "send again" a previously sent email. there is no send button below email body.

NVM, restarted browser, works

add custom fields that are marked as required on check out form

How do you make it so the guest can add the names of the guests and ages on the agreement before signing it?

Anyone can share their up-sell adjacent unbooked night template sample?

I can add a page to my website, but how to combine all properties by different owners into one availability widget?

could you form a OR hosted website, with all properties listed?

Not sure how up to date this is, but go down to your state (USA) and click the link.

My state link shows a description and a few counties. There was also a link to the state revenue department, but it was broken. I removed everything in the URL except the actual top level website. The state revenue site seemed to match what was described on AirBnB. They discuss a 6% hotel occupancy tax, but i was pretty sure it was the sales tax (maybe under a different name).

You can look but I suggest you ponder and double check what you read for your state and counties if any.

https://www.airbnb.com/help/article/653/in-what-areas-is-occupancy-tax-collection-and-remittance-by-airbnb-available

Another option is MyAllocator, which was bought by cloudbeds. Met the former owner at a conference, some bed and breakfasts used them and seemed happy with it. They also have hundreds of channels.

Not sure pricing to you, but 1 property on MyAll seems to be $25 and 7 about $45. SiteMinder seemed to be $75 per property.

Yep, we saw the Google Hotel API awhile back and sniffed around it. It follows an ad and CPC model partially. Booking.com listings (as you noticed) already show up there. That's based on Booking.com's distribution network feeding into Google Hotels. The Google Hotels API, itself, is something we could integrate with but it would take some politicking and approval first. They currently only support existing OTA and Travel Agency packages that they suggest you integrate with. So it'd be a middle-ware pass-off type integration (which we generally don't like to do). We are in talks with Siteminder as well. Siteminder is well known, reasonably priced and has a great reputation in the industry. They have 300+ channels so they could pick up Google Hotels, Agoda, Expedia and others that aren't on our high priority list right now.

You need to contact them. varies by area. In mine they collect state tax and county tax but not county lodging tax.

I am a moderator in several Smoky Mountains groups, and I know many owners are on ownerrez. when potential guests ask about availability, it is very manual process to respond to them. I was wondering if there was any way to have a combined availability calendar widget across several owners/properties who would wish to participate? And display it via link. Just trying to simplify my life :)