General Help and Questions

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Speedy! Thanks so much!!

OK, done!

Yep, I figured. Just wanted to doublecheck before doing a major delete. :-D

They are one & the same. I just joined today, so anything in there at all can be deleted. Then I will sync the calendars properly. Thank you!

We don't have a batch delete yet, but I can do that for you in the backend.

Should I remove all bookings or just the ones imported today?

Just signed on today. I "Imported blocked-off time from iCal" for my 12 new listings when I realize now I really wanted to import/sync my iCal calendars. How do I delete the "blocked-off time from iCal" I imported?
Thanks!

Oh, and yes, we have plans to make manual lock code and the cleaning date fields on the booking ;-)

Yep, no problem! We do need to clarify that on the preview -- it's a bit of a stumbling block right now.

You are correct... my fault. I though I also saw it on the queued emails to go out. But I got myself mixed up with a test custom booking field. All works now! Yes now I recall that custom booking fields do not show up on the template preview.

I guess this can one day be avoided if lockcode (for regular manual locks) can cleaning date is part of the standard fields for booking {wink} {wink} LOL

Thanks for your fast response! My bad.

Glenn

Are you seeing this issue in the preview or in actual emails going out? The preview doesn't populate example values for custom booking field codes because there's no booking to reference in that context, only the property.

If you want to test a real one, go to a booking and use Email this Guest, then switch to the template. That way you'll have the context of the booking and the fields will be populated.

I did that on a couple templates and it looks to be working. Do you see one that's broken?

Yea, now looking at all my booking templates, anywhere there is a custom *booking* field, it now does not render the field, rather it just shows the field code. It still brings in custom property fields fine. I hope that this can get fixed quickly as I have a booking field where I manually assign a lock code per booking to guests. Now the email that goes out to guests says, 'the code to get into the house is: {BXLCKCODE1}' rather than 'the code to get into the house is 1234'

Hi, something is wrong. I am creating a new custom email template, but it no longer reads one of my custom fields.
ie. Created a new custom booking field called {BXCLNDATE} for cleaning dates. In my template, all my other custom fields come in, but this one keeps showing as {BXCLNDATE}. I tried removing it and adding it again, but I cannot seem to get it to work on a booking template.

That sounds perfect. I had a WIX website previously and had the ability to enter dates and then see what properties were available. it worked well.

I have created the ribbon calendar and have placed it in my website for now.

I appreciate your help.

That's something we've wanted to do for awhile -- the property search. A few sites people are doing it with custom coded API calls, but we want to make a drop-in widget to make it easier.

The search part is easy, it's the results view and getting back to your property pages that is a bit more complex.

What we've been contemplating is to make a search widget that you could drop in to a page. That would take dates and then show a list of available properties with a name and photo once the guest clicks search. Then the guest could click any resulting property name in the list to go to the page you've got configured as the Property URL which would have more detail and the book now widget.

Would that work for you? If so, let me know and I'll check with the team and see what the timeline is for adding something like that. If you've got any better ideas, fire away.

Also, in the meantime, you can add the ribbon calendar as a widget, which many people do on a main availability page to show the availability of many properties at once.

Good Afternoon,

I am new but didn't see this covered in any forum questions. I have my own website and want to integrate my calendars from OR onto it. I have five different properties and wonder if there is a way to have a search function by date of which of my properties is available? Right now i have it set up to search by individual property but seeing as a few of mine are similar, I would like for the inquirer to see what is available vs. looking for a specific property. Basically I'd like both options so i can have individual calendars on pages for specific properties and one search which covers all five properties. I hope that makes sense!

Thanks for any assistance.

Just wondering if anywhere on the development roadmap there are plans for a cleaning date? It would be great if a cleaning date could be added to the dates section of a reservation.

Also I have a regular pin lock (not derived by algorithms or anything like that), which is updated manually. It would be great if there was support for manually derived derived PIN numbers in addition to the fancy automated methods.

On the overall bookings list screen, if cleaning date and guest lock code were added to that view, then it would be like Christmas early to me as I have to track these things on a different system and it is a lot more work :-(

Glenn

Yes, the payment and secdep reminders were always skipped before on import.

While we were making the triggers skippable, I figured we should make the payment and secdep reminders un-skippable -- sometimes people import future bookings and want to turn the reminders on to get the second payments.

Two birds with one stone :-)

We just added this in a hotfix to control the triggers on import:



Can't take back the emails, but this will keep the problem from happening ever again.

Oh no! Arrival/departure triggers don't go out on imported bookings, but it looks like you had a days after created booking, and so that one triggered. I apologize -- I should have checked for that and mentioned it while we were working through the file yesterday. I know it won't help this one, but I'll see if there's a way we can add an option to exclude importeds from triggers entirely.

Oh no. so I finally imported bookings, and triggered emails went out for 2014 bookings! I did not think they would trigger for the PAST bookings... people will think I am crazy or spamming them

help@ownerreservations.com

what email should I send it to?

Can you send over the file you're using in a ticket? I'll have a look.

Trying to import pas bookings as excel. Constantly gives me error that format is not correct even though I used a template. I cannot figure out what is not correct, except my booking date doe not have booked time within. Stumped

The update has been released for the Airbnb feed filtering.

No, that's a conflict we recently noticed where Air is including the item in the iCal before its a confirmed booking with a real email address.

We've got a fix for this scheduled to go out this weekend -- it basically just will detect Airbnb feeds and ignore everything in there except for the confirmed bookings.

I'll let you know when that's released.

I did get the trigger and calendar import for airbnb set up. Last night I got an inquiry after I went to bed, and in the morning the trigger had sent an email which bounced.


"Hi PENDING:,

I have entered your Airbnb booking into our main booking system. Thanks again for booking Piermont Place Cabin 1!

I was wondering - could I have a real email address for you? The current email address I have for you looks like this:

mh9qi3y2an6u--bmkguwrnzwq3@airbnb.com

..."

The email for this person was something like steph-randomletters@guest.airbnb.com, not the one ownerrez had.

Would the import have gotten the change in email automatically on its next pull?

it seems to have resolved itself. Thank you!