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Hi, this year I noticed that someone took a week before Easter Sunday with check out on Sat Apr 15. Therefore no one else would book Easter weekend. How do I set up to require to take Sun (or thereafter) check out for next year's Easter? For instance, they can book Thu-Sun, Fri-Mon, they can book all week with Sun check out, but not something that checks out on Sat preceding Easter Sunday? I am trying to avoid same issue next year when Easter is Apr 1st.
I tried to set up custom "Holiday" but that does not seem to have effect on limiting when check in/check out can be, only number of nights in mandated. Thanks in advance!
Awesome, works perfectly. Now for the icing on the cake (I know I ask a lot🙂). I want to compare my business year to year, so to have the reports have option to compare previous years occupancy for bookings created up to same date as current date would be awesome. Here's an example- I pull the occupancy report on April 11, 2017. If like previous year's occupancy for bookings created through April 11, 2016 (including any bookings for 2016 that might have been booked in 2015).
Right now I have a sense that my bookings are down from last year. This report allows me to know from the data if they are.
OK, the deploy just went out. If you look at the Booking Stats and Occupancy reports, there is now an option to include blocked-off time in the report.
We don't currently have a criteria for this, but it's coming soon -- similar to the listing site criteria on triggers.
How do you define holiday weekends? Would it still be a 3 night minimum during other times of the holiday week?
Right now, there's not a way to limit the book now widget only. However you could do a property rule for max days ahead, which would apply to everything. Then if you're sending out a quote to repeaters, you can override the rule to allow it.
Yep, we're working on a hotfix for this.
I was hoping it would be out over the weekend, but it looks like the next day or two.
Just following up to see if you have any advice?
The credit card should have the new address already. I have been her since August.
@Claudia: That would be in the account/billing page. You'd want to change your credit card on file. That's the only place where we hold a mailing account for users.
Hi guys. How do I change my mailing address on your files? After receiving your receipt, I noticed my old address.
Thanks,
Claudia
Is it possible to set a 3 night minimum for holiday weekends only?
Can I limit 'book it now' to a certain distance in the future? I'd like to reserve a window for repeat customers to book before unknowns take all the prime weeks #niceproblems ...
thanks,
-JJ
Looks like that was te***@yahoo.com, yes? It looks like they pressed a "mark as spam" button on the "How can I help?" message from yesterday, which blocks us from sending to them. Sometimes people do that on accident, or don't realize that it will block further communication.
Can you contact them outside OwnerRez and make sure they're aware they will be receiving emails relevant to their booking from us? Let me know and I'll reach out to our email provider and get the block lifted.
Just received another bounce. Can u check it?
I was using the occupancy reports (awesome, by the way) and it looks like they ignore "blocked off time". While I understand the reasoning behind this, I would like the option of including blocked off time as the ical calendar import for VRBO shows "blocked off time" even though it's a reservation. The reasoning for this is I have a 3rd party (evolve) running my bookings and their backend system syncs with VRBO to call it "blocked" even if somebody booked through VRBO (they are integrated into VRBO).
Thanks!
I use Airbnb but I do not think I can set up auto responder for it? it may be technically doable but rather pointless.
1. AirBnB does not allow links (so the link to quote will be stripped)
2. due to AirbNb pricing settings ( I use 3rd party dynamic price product) quote would be different anyway (vs my OR prices)
So question is, can I set up >>distinct<< auto responder for channels that do not allow links, something of a more general nature (like list of general info bullet points and "we will get back to you soon")? Same will soon apply to VRBO.
I would keep my regular auto responder (with quote link) for TA, direct inquiries etc.
Thanks!
I believe the warning is in error. What's happening is that the pixel helper is monitoring the outside page (http://www.marinasedge.com/inquire) and not considering the widget.
The widget actually has multiple pages -- Inquire is the form view, and then Inquired is the message displayed after the inquiry has been made. So the widget is actually going to multiple pages, registering each as a page view which is correct -- but the pixel helper doesn't realize its a new page because the outside page hasn't changed, hence the warning.
If you see any spurious tracking once you have some data flowing in, let us know and we can look into it further.
BTW, while looking at your widget, I noticed you could make it blend into the site a lot more if you made a small tweak. There is a setting on the widget for text color. If you set that to white instead of black, and then remove the white background you have behind the widget, it would be seamless. Widgets are transparent by default to fit in with your site.
That'd look something like this: https://i.imgur.com/HYXDFjq.jpg
That fixed part of it...but still get this:
PageView
WARNINGS
The Facebook pixel activated 3 times on this web page, which can cause errors in your event tracking.Learn more
EVENT INFO
URL Called: Show
Load Time: 38.35 ms
Pixel Code: Show
Pixel Location: Show
Frame: Window
Thanks for the heads up! We're looking into this and have identified an intermittent issue that's causing this problem. It's a 1 in 1000 case, but occasionally pops up as you've seen. We're working on a fix which should be in place in the next day or two.
In the meantime, if you see the issue, send the email a second time and it should work.
While I was reviewing your account, I noticed that your triggers going to an email of village*****@aol.com (*'s for privacy since this is a public forum) are currently bouncing -- either the address is gone or its been reported as spam. Is that a correct address? If so I can look into getting it unblocked.
This should now be fixed.
Can you check again?
I've gotten a few of these recently even though I'm able to email to the recipient from my primary email account. Here's an email with an example failed to send message:
ORE7007008
Damon
Just testing this using the Chrome Facebook Pixel Helper (great tool, by the way). Got this error when inquiring from my website with the inquiry widget installed:
Please advise
PageView
WARNINGS
The Facebook pixel activated 2 times on this web page, which can cause errors in your event tracking.Learn more
EVENT INFO
URL Called: Show
Load Time: 16.99 ms
Pixel Code: Show
Pixel Location: Show
Frame: Window
Lead
ERRORS
The Facebook pixel code on this page didn't load, so no information was sent to Facebook.Learn more
EVENT INFO
Pixel Code: Hide
fbq('track', 'Lead', {
content_category: "OwnerRez Property",
content_name: 'ORP10981',
value: 798.95,
currency: 'USD'
});
Pixel Location: Hide
https://app.ownerrez.com/widgets/inquirybookinquired?key=da34f820-1a62-4daf-af9d-ac21e5a8698e&propertyKey=3c420993-e792-41a7-b138-e9ae94a0172e&actionType=Inquire"eTotal=798.9500&hostUrl=http%253A%252F%252Fwww.marinasedge.com%252FInquire#http%3A%2F%2Fwww.marinasedge.com%2FInquire
Frame: Window
Chris, I'd be happy to. I'm working now to set up the Google Analytics and the Facebook Tracking Pixel integration. I use Rapidweaver for my website and I think they have a way of letting me put this info into the site code, but if I run into trouble I might be sending you a request for help ;-)
Next step will be to upgrade the site and the FB pages, and then to start running some test ads.
I'll keep you posted. Thanks so much for your support. With you guys having my back, I feel so confident that this is going to work out great going forward.
We don't have a separate spot pricing capability, although that is planned to be added later this year.
For the time being the best way to do this is to create a specific dates season for those dates with a higher priority and create a rate inside it. That will override the normal pricing for that period with the different rate.
Set that up and use the rate tester to verify it. Let me know if you have any questions and I'll take a look at what you get set up.
Awesome!
www.smoky-mountain-cabins.com
I have all those things: website(2 of them), Facebook pages with integrated booking tabs, I am listed all over the place including homeescape and tripz (latter 2 for free). While my own site provided fair number of bookings, it is still not a full replacement of big sites. Also facebook is quite a big disappointment - I got maybe 3 bookings total between my 2 cabins. one was a prior guest finding the cabin's facebook page. I have pinterest and instagram. All in all, it appears that social media as marketing tool has not lived up to its hype.
I am open to constructive criticism and suggestions www.facebook.com/BlueMountainLodge and www.facebook.com/AppalachianEscape
I know almost nothing about SEO, and I had a feeling that all the good SEO terms are all gobbled up by big listing sites anyway. I do not want to pay for something I do not know.
What I am trying to say is while my calendars look good, there is still more dependence on big listing sites than i would like.
Hi Glenn,
We don't have built-in SMS messaging yet, though that is on our radar.
Depending on the cleaner's cell carrier, you can probably send her text messages through an email address. Check this out:
http://www.digitaltrends.com/mobile/how-to-send-e-mail-to-sms-text/
If you scroll down, it gives you carrier-specific email addresses that you can email which forward through to a text message.
-Michelle
I apologize if this has been asked in the past or not. I can't seem to find a search function on the forums.
My Cleaner has asked if I can send her text messages as well as emails when I have a new booking and cleaning needs to be notified. Is there a facility to do that here in OR. If not, does anyone know of a good way to get the OR generated message through a bridge over to SMS?
Tx.
Glenn
Nancy E said:
Facebook Tracking Pixel integration has been released: https://www.ownerrez.com/blog/facebook-tracking-pixel-added-google-analytics-ecommerce-tracki
We also added Google Analytics eCommerce tracking while we were at it.
There's a doc about setup and what is tracked over here: https://www.ownerrez.com/support/articles/analytics-tracking
Let me know if you've got any questions.
