Automatic Response based on an inbound Guest Message

Hi OwnerRez Team,

I’m reaching out to see if there is currently a way to create an automatic response based on an inbound guest message, specifically for after-hours communication.

We’d love to set up a workflow where, if a current/in-house guest sends us an SMS through our OwnerRez number or a message through an integrated channel (Airbnb, Vrbo, etc.) outside of our office hours of 10:00 AM–4:00 PM, they automatically receive an after-hours response.

Ideally, the workflow would look something like this:

Inbound message from a current guest → Message received outside 10 AM–4 PM → Send after-hours auto-response

Our auto-response would let guests know that our office is currently closed, but if they are experiencing an urgent issue, they can reply with “URGENT” at the beginning of their message or call and leave a voicemail, which we periodically monitor during off-hours.

Having the ability to trigger an automatic response based on an incoming SMS or channel message would be incredibly helpful for urgent guest matters. It would immediately reassure guests that their message was received, give them clear instructions for reaching us in an emergency, and allow our team to maintain reasonable after-hours boundaries without sacrificing guest service.

Is there currently a way to accomplish this within OwnerRez that we may be overlooking? If not, is an inbound-message trigger or after-hours autoresponder something that is currently being considered for development?

We use OwnerRez heavily for our guest communication and would absolutely love to see this functionality added!

Thank you so much for your help and for continuing to make OwnerRez better for property managers like us.

Hannah
Salt & Shine Vacation Rentals