Cancellation policy by season?
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+1 would like to know on this too!
This isn’t an answer, but I recently looked this up for setting seasonal policies directly via the Airbnb dashboard, and they’re doing it by check-in date, so much so that even if the check-in date changes, the policy follows the new check-in date’s policy.
So for each stay, Airbnb says:
“The chosen cancellation policy will be applied based on the guest's check-in date
- If the booking spans two different policies, the policy associated with the check-in date will apply
- Changes in the check in date may alter the cancellation policy that applies; if a guest sends an alteration request, you still need to approve the alteration”
https://www.airbnb.com/help/article/4049
I’d argue OR should mirror this behavior and the related nuances to avoid confusion.
I'd argue the opposite. The most stringent policy during the stay should apply to the whole stay.
That’s fair! I’m thinking too OTA-centric. In a vacuum without OTAs that’s definitely the host-friendliest behavior for the feature.
To refine what I meant, OR should mirror whatever the policy of the platform a given booking is made on.
Direct bookings, most strict should rule (or even give host the option a few different ways to handle).
For bookings on ABB, VRBO, etc., winning a dispute when a guest is citing the platform’s documentation that says the policy follows check-in date’s policy is a losing battle. Neither the guest nor the platform’s agent will give a rip how OR’s software treats it.
OwnerRez tells Airbnb ahead of time what policy each day should have based upon your seasonal settings. The policy applied to a particular booking is defined by Airbnb at the time of booking (or alteration). There is no way to force Airbnb to use the most strict policy from the set of days / seasons that the booking spans.
Hope that clarifies!
It appears that seasonal cancellation policies set in OR will not remain overridden by AirBnB specific custom promotions.
Unlike pricing, which on AirBnB can be overridden by custom promotional settings per listing and remain once set, seasonal cancellation policies pushed by OR seem to override custom promotional settings. I don't believe this should be the case.
I'd also like to ask if it's possible within OR to set a custom season just for summer weekends? I'm not seeing a way to.
Seasonal Cancellation Policies are now available for Direct Bookings, Airbnb and Vrbo!
With that, we'll mark this request Released. Thanks to everyone for your continued participation in this thread. If you'd like to read more about Seasonal Cancellation Policies, you can do that by clicking here!