Seasonal Cancellation Policies for Airbnb are available! These can be configured directly within your individual Seasons. Note that you'll only see this option if you have an API connection with Airbnb established. More on that feature here - https://www.ownerrez.com/support/articles/seasonal-defaults#cancellation-policies
Vrbo Seasonal Cancellation is part of a broader API upgrade that is still in progress at this time. We are working hard to get that released for all users, but it's still a work in progress.
If we can have seasonal cancellation policies for Airbnb, why can't we do it on our own website?
You now can! Seasonal Cancellation policy option for direct bookings was released this week!
+1 would like to know on this too!
This isn’t an answer, but I recently looked this up for setting seasonal policies directly via the Airbnb dashboard, and they’re doing it by check-in date, so much so that even if the check-in date changes, the policy follows the new check-in date’s policy.
So for each stay, Airbnb says:
“The chosen cancellation policy will be applied based on the guest's check-in date
https://www.airbnb.com/help/article/4049
I’d argue OR should mirror this behavior and the related nuances to avoid confusion.
I'd argue the opposite. The most stringent policy during the stay should apply to the whole stay.
That’s fair! I’m thinking too OTA-centric. In a vacuum without OTAs that’s definitely the host-friendliest behavior for the feature.
To refine what I meant, OR should mirror whatever the policy of the platform a given booking is made on.
Direct bookings, most strict should rule (or even give host the option a few different ways to handle).
For bookings on ABB, VRBO, etc., winning a dispute when a guest is citing the platform’s documentation that says the policy follows check-in date’s policy is a losing battle. Neither the guest nor the platform’s agent will give a rip how OR’s software treats it.
OwnerRez tells Airbnb ahead of time what policy each day should have based upon your seasonal settings. The policy applied to a particular booking is defined by Airbnb at the time of booking (or alteration). There is no way to force Airbnb to use the most strict policy from the set of days / seasons that the booking spans.
Hope that clarifies!
