Experience the difference of "Elite".

ChatGPt integration
(page 2 )

Status: Requested 36 Votes
Ruslan K
Mar 5, 2024 10:32 AM
Joined Oct, 2017 4 posts

Thanks Ken, you guys doing amazing job maintaining the platform and adding partners. My best choice I’ve made years ago

Ventura County V
Mar 7, 2024 2:46 PM
Joined Mar, 2022 119 posts

I'd love to get ChatGPT installed ONLY if it responded to simple questions like "how many bedrooms" with "read the frickin' description.  The bedroom count is CFB at the top and there's a freaking floorplan too ya dolt!"

Ken T
Mar 7, 2024 2:56 PM
OR Team Member Joined Aug, 2019 1560 posts

I'd love to get ChatGPT installed ONLY if it responded to simple questions like "how many bedrooms" with "read the frickin' description.  The bedroom count is CFB at the top and there's a freaking floorplan too ya dolt!"

That's actually a very worthy example of something that is straightforward and obvious to a person, but to a computer, not so much.  As human beings, we all understand the concept of what a half-bath is - it's a bathroom with a toilet and sink but no shower or tub.  And, a 3/4 bath has a toilet, sink, and shower, but no tub.

To a computer, though, I'd bet the AI would be easily confused, particularly in a house with a half-bath powder room downstairs, a full bath in the master suite, a 3/4 bath in the second bedroom, and an outdoor shower for returning from the beach.  How many baths does the house have?

John Y
Mar 14, 2024 2:18 PM
Joined Apr, 2021 1 post

I have been using Hospitable all along for my messaging because I find their system to be user friendly. I know a lot of people who do the same. They way they use AI is incredibly helpful in my messaging. The AI suggests a response that I get to edit and then approve before going out. It has literally taken my Hospitality to a new level. Recently I had a very annoying guest that I was having difficult communicating with because they were complaining and, being unreasonable. AI came up with "Thank you so much I really appreciate the feedback. It helps me to make the guest experience better for everyone. I really appreciate guests like you who care about our home." I never could have come up with that in the headspace I was in. AI allows me to take my emotions and ego out of the equation.

Justin L
Apr 1, 2024 8:59 PM
Joined Jan, 2024 12 posts

I contacted Yada.Ai, a prominent player in AI-driven guest engagement, to inquire about their lack of integration with OwnerRez. Their response highlighted that OwnerRez imposes a hefty 25% revenue charge for integration, a figure notably higher than competitors who offer integrations at no cost. I'm curious if Ken could shed light on whether a proprietary solution is in development or if we're simply enduring OwnerRez's strict stance on revenue charges.

Paul W
Apr 2, 2024 3:48 PM
OR Team Member Joined Jun, 2009 827 posts

Hi Justin,

What you're being told by Yada is a bit misleading.  Let me add some context...

We have an open API that is free for all to use, but it does not include messaging access.  When partners build apps for OwnerRez, using our API, they often ask us to certify/test it and promote it with them after certifying that the integration is good.  There is a cost to do that, and we work that out with each partner on a case by case basis using industry standard agreements.  Again though, that does not include messaging.

However, in recent times, we have been heavily pushed by messaging vendors to add messaging API so that they can build AI (eg. ChatGPT type) integrations.  This isn't just Yada, but many others.  To date, we have been pursued by more than a dozen such messaging vendors.

We have never exposed our messaging via API because it carries a heavy cost.  Messaging grows at a very high rate and is very chatty (thousands of operations per minute at times).  We recently added Booking.com messaging and we are planning to add email (inbound and outbound both) in the near future.  Again, there is a very heavy cost to this - both in upfront engineering work and management over time.  Messaging probably accounts for ~25% of what our sysops team deals with in the background every day.

When you add API access to messaging, it means we then have to be responsible for supporting down-stream vendors as well as up-stream vendors.  Airbnb passes messages to our system, we pass them to the AI vendor, the AI vendor writes a response and passes it back, we pass it back to Airbnb - all in seconds.

In talking with AI vendors recently, we were encouraged to invest engineering time to add messaging access and the AI vendors would be happy to pay for that with higher partnership deals.  We don't share those figures publicly, and Yada should not have done that either (and what they said also happens to be incorrect).  About half a dozen AI vendors have happily agreed to a partnership at this point.

We will have AI messaging integrations ready to use in the upcoming months, though I can't say exactly when the first ones will go live. We are currently preparing the API access side so that these vendors can begin their work.  I don't want to share a list of the current AI partners as they have not been tested or certified by our team yet, and we don't want to offer information prematurely.

Sorry for the heartburn on your side, but hopefully this helps clarify things a bit. 

Justin L
Apr 2, 2024 3:54 PM
Joined Jan, 2024 12 posts

Paul, I truly appreciate the transparency. Thank you for sharing.

Airnaldo C
Apr 3, 2024 6:16 AM
Joined Aug, 2020 11 posts

Looking forward to see it working too, it would make my work so much easier.

Paul W
2 days ago
OR Team Member Joined Jun, 2009 827 posts

Just wanted to drop a small update here that the first release of our Messaging API went live last week, and several AI/messaging partners have officially begun working on their integrations.

Joined Oct, 2021 14 posts

Yay!  Thank you!