Dynamic Length of Stay Pricing
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What if you put in say -10% instead of 10%? The error message seems like they're taking the sign literally instead of just normalizing to a discount.
Hey Chris! Two different PL support staffers have confirmed via email that it will not work:
”If you’re looking to add a premium for 1-night stays, there is an additional limitation to be aware of: OwnerRez currently supports Length of Stay discount percentages below 0%, but Length of Stay premiums are not supported. This is a limitation on the OwnerRez side rather than PriceLabs.”
Ahh you're looking for a length of stay premium, not a discount. This is not supported by many channels, for example Airbnb, so we have not included it in our standard fee type enumeration. How does Pricelabs handle the no Airbnb/Booking.com support question?
However, it is fully supported in a complex type surcharge -- PriceLabs could manage a series of complex surcharges with number of nights criteria through the API just the same as you can create them by hand.
That config, should they choose to implement, would work for channels that support it like Vrbo and direct bookings, and wouldn't work for Airbnb or Booking.com which have no LOS premium support.
Alternatively you could increase your rates to the one night amount and add a 2+ night LOS discount to achieve the same effect on all channels.
Chris, I sent them your question and got this in return:
"Also, regarding OwnerRez Support's response about the premiums not being accepted on Airbnb, I wanted to mention that we don't offer length-of-stay pricing adjustments for Airbnb and Booking.com because they don't accept the inputs directly from PriceLabs. The property management system handles these changes, which is why this feature is available in PriceLabs.
To answer that part of the question, if they want specific information from our engineering team, they're welcome to reach out to them directly. Based on what I know, this is handled directly by the channel managers or property management systems, not by us, so we may have limited information.
I hope this helps. Please let us know if you have any questions.😊"
Not sure if it's coming down to semantics or if there's a genuine misalignment in what's possible. They do have other software partners that allow/accept the LOS premiums as well as discounts. https://help.pricelabs.co/portal/en/kb/articles/length-of-stay-pricing#Availability
Right, it sounds like they're agreeing -- these LOS surcharges that they push do not work on Airbnb and booking.com.
Like I mentioned they're free to push them to us and surcharges with length of stay/number of nights criteria are fully supported by the OwnerRez API.
But if you want to price this way the only method that would work for Airbnb and booking (and all other channels as well) is to set your one night rate higher and then do a 2+ night LOS discount.
If you do that, you'll accomplish the same effect and it will work everywhere.