I'd like to be able to remove the request for the guest to upload ID for some guests.
I’ve been telling guests to just upload anything and it will allow them to complete the booking process.
It would be good to remove the request like it’s possible to remove signing the RA and creating a security deposit/hold.
If I remove both those for some guests it's weird to insist they upload ID.
Some guests just can't do this. It is onerous and we should be able to turn it off.
I tried to make a new lease without it and it still wanted it.
You can make that Custom Field Definition an optional field as opposed to a required field.
Are you looking for specificity between channels? Meaning, not requiring it for Airbnb guests but requiring it for Direct Booking guests?
You can make that Custom Field Definition an optional field as opposed to a required field.
Are you looking for specificity between channels? Meaning, not requiring it for Airbnb guests but requiring it for Direct Booking guests?
Thank you Bri. I’m wanting to remove the request for ID for guests that I know/trust, not based on channel.
This is what I was told when I contacted help:
“Thanks for reaching out! I'll be happy to help with this. While you can configure Custom Fields as required or optional during the setup process, there is not a way to update/bypass this only for specific guests. Any changes would apply to all guests.
As a workaround, you can, as you suggested, have the guests upload an alternative file instead of the ID.
While we do not currently support this feature, you should check if it's been suggested already. Use the link below to search our Feature Request forum. If it's not there, you can write this up as a suggestion so other clients can upvote your ideas for new and improved features in OwnerRez:
https://www.ownerrez.com/forums/requests
Feel free to share your request with like-minded users who would be willing to give it an upvote! Voting in the forum allows our Engineering and Product teams to evaluate where our sights should be set for future roadmap enhancements.”
Ah, thank you for the detail. Yes, that is correct, and a Feature Request was the way to go!
Feel free to share this request with other users who may feel similarly and want to give it an upvote. Those votes help us determine where demand lies across all Feature Requests in the forum.
