Restore SMS Template Access and Email/SMS Toggle in Guest Communication

1. Summary

Recent updates to the OwnerRez guest communication interface removed the ability to (1) access SMS templates when initiating an SMS from the guest screen and (2) toggle between Email and SMS when composing a message. These changes disrupt established workflows and reduce communication efficiency.

2. Problem Statement

The guest communication panel now treats Email and SMS as isolated actions. As a result:

• Selecting SMS from the guest screen opens a basic message window with no SMS template access.
• Selecting Email provides no option to switch to SMS, despite this capability existing in previous versions and still appearing in some areas of the system.
• The consolidated guest screen makes it difficult to reach any interface that supports both SMS sending and SMS template selection.

This creates unnecessary friction and prevents users from leveraging standardized, template‑based communication.

3. Requested Modifications

3.1 Enable SMS Templates When Initiating SMS

When the user clicks SMS from the guest screen, the system should provide access to SMS templates, consistent with how email templates are handled.

3.2 Add Email ↔ SMS Toggle

When composing a message from the guest screen, the interface should allow switching between Email and SMS without leaving the screen. Message content should persist when switching channels.

3.3 Unified Communication Behavior

The guest communication panel should function as a unified messaging interface where both Email and SMS are always available communication modes.

4. Closing

Restoring SMS template access and reintroducing the Email/SMS toggle will streamline communication workflows, reduce manual effort, and align the interface with prior functionality and user expectations.

Thank you for your consideration.