[This topic has been merged with another topic (Broadcast feature for all current or future bookings). All unique votes have also been merged.]
As a rapid workaround to message all our guests when there's incoming severe weather (think... tornado warning), I'd love to just tag all the current bookings with a Tornado tag if that could automate our template message that explains safety protocols. This could be implemented through a Tag Automation or even a Trigger booking event that occurs immediately when a tag is added.
Hi Alece, this type of tag automation could be made to work now, since tag automations can now be applied if there are certain types of changes made to a booking - even existing bookings. To fully realize what you are suggesting would require a batch update tool for tag automations. This is being considered, and the ability to update based on changed bookings is a step in that direction for now.
The follow up question might be 'Can a batch update to my bookings trigger a tag automation?' Yes. There are four possible batch update tools depending on the features that you have enabled. PM, Door locks, Quickbooks, and Damage Protection. Theoretically, using one of them to update certain records would also trigger a tag automation on the associated bookings.
Hey Michael -- Apologies if I wasn't clear. I'm not trying to automate the addition of the tag to the reservations, but the sending of a message upon adding a tag. (Although a batch update to bulk-add a tag to all current-staying guests would certainly further expedite our ability to get time-sensitive weather updates to our guests — so long as adding said tag is able to trigger a message being sent!)
The triggering of a template using a tag is the easy part! Yes, you can do that now. And the recent update to allow triggers to work on pre-existing bookings is what makes it work! Here is an example of a trigger. Make sure it has the 'retry' set.
This trigger will send the chosen template out for any booking that you have assigned this tag.
I just don't know how to have more control over the timing with the "scheduled" version (as "immediate" is unavailable for this). I assume it simply tries every hour, which could mean a long wait before an urgent message is sent. Or am I misunderstanding how that timing works?
You are correct. It could be up to an hour.
Yeah... therein lies my challenge. For a message like "this is what to do now that we're under a tornado watch," that unfortunately won't suffice...
Hey Alece,
We are working on a "Broadcast" feature that I think may satisfy your request here. Give this Feature Request a look and let me know, please!
https://www.ownerrez.com/forums/requests/broadcast-email-for-all-future-bookings#80739
Yes maam! My vote's been logged there!
Awesome. That work is in development as I'm writing this. It of course needs to go through our full dev and QA cycle before it's ready for release, but we shouldn't be too far out on it as of today.
I'll merge this request over to that one and we'll keep everyone posted on that thread.
[This topic has been merged with another topic (Broadcast feature for all current or future bookings). All unique votes have also been merged.]
