Broadcast email / SMS for all current or future bookings

Status: Planned 30 Votes
VRBOutstanding
Sep 27, 2024 4:16 PM
Joined Mar, 2019 9 posts

When a weather issue comes up like a hurricane or snow storm, we need to email our upcoming bookings to let them know all is well.  An option in the Booking-Liste view where you can send it to ALL or selected homes for upcoming bookings and click - Email would natively allow us better communication for disasters.

Jennifer W
Sep 28, 2024 7:37 AM
Joined Oct, 2019 78 posts

and SMS to all in house guests - that a tornado is on it's way
I have a custom field that has location of emergency kit 

Peter Brimhall-O
Jul 18, 2025 10:12 PM
Joined Mar, 2017 24 posts

This is a much needed feature. I asked this question of Steve during the Reezy demo and pasted it below. What I want is a way to add local emergency numbers to OR so when a automated alert comes through it will broadcast automatically to all guest. If its connected to the Reezy it could be improved over time. In not voting for the email side of this. In my experience people will look to a text far more often than a email. And In the case I am also experiencing an emergence I may not be able to send the email or text. If this came into the AI it could handle all of it to all guest at one time plus possible following up. If you send an email they may/will still call or text to get more info.

It can also be used for no emergence things like local events. I get notifications from the Chamber or other groups about things like music, shows, farmers markets etc. 

For OR, this is a safety features that I have not seen with any other platform. To me this would seem as a great selling point to new host. The ability to rapidly respond to natural disasters with little or no assistance from the host. 

 

Hi Steve, I'm excited about Rezzy ai. I will switch over as soon as possible. I asked the question on the group message to all guests. Primarily in the case of emergency. Here is what I'm talking about. A fire happens, not necessarily in a local area but regionally. The power company shuts off the power, In our area it affects the entire north of california.  A traveler to our area does not have all the emergency notifications the locals have.   At my home I lose WIFI. I have to drive to a hilltop to get enough bars to answer guests. During all of this the guests have been texting, calling, asking questions, guidance.  As I answer 1 guest with 2 bars on my phone the rest are clambering to get an answer. I am scribed to emergence alerts from the County and Power co. It would be GREAT if I could type in, Copy/past etc the info I get from the emergency response into ONE place that sends it to all current guests. It would be even better if these emergency messages could be sent directly into the system, OR or Reezy to notify the guest in real time. In the case I personally have been affected by an emergency and can't respond. This scenario has happened twice this year already. Hostbuddy ai is trying to answer guests with no information and sending me an action request, overloading the system.   So in short it would be great to have the ability to have Emergence messages Sent  directly to a system that could then answer guest immediate concerns.  Or tell them an evacuation order is in place for their area and they need to evacuate.  This same system could be used for non-emergency things like local events guests may not know about. Farmers market or concerts etc. I get an email from the chamber on happenings that I could copy paste into a port that then messages all current guests or future guests? that information. 

BlueMtnCabins
Jul 21, 2025 12:10 PM
Joined Jun, 2016 1173 posts

 set up a template/trigger with conditions for arrival days in the future, with retries maybe? 

BlueSky Getwaway
Jul 30, 2025 2:11 PM
Joined Mar, 2022 43 posts

Could have used Sms version yesterday, the internet was down in my area and It would have been great to be able send the guests a notification that it was area wide and not an issue I could take care of.

We also get floods here, not often, but does happen, and it would be too time consuming to try to reach everyone individually in an emergency.

Broadcast, email and text would be very beneficial for us. 

Bri
Aug 5, 2025 11:49 AM
OR Team Member Joined Mar, 2022 379 posts

[Another topic was closed as a duplicate of this topic (Bulk SMS)]

Bri
6 days ago
OR Team Member Joined Mar, 2022 379 posts

Hi, everyone!

I wanted to drop a note to let you know that we're currently working on design for this feature, and it will move into development shortly after that design work is complete. I do not have an official timeline to provide at this time, but know that we are working on it, and I will provide updates here as they become available.

We're planning to call this feature "Broadcast" which will provide you the option for sending messages in bulk that can fire off to multiple guests at one time.

Bri
6 days ago
OR Team Member Joined Mar, 2022 379 posts

[Another topic was closed as a duplicate of this topic (Send Email or text to current guests)]

PacViewLodging
6 days ago
Joined Sep, 2019 104 posts

Awesome.  We dont need it often but when we do it would sure be a time saver.  The last time it was 44 individual sms AND channel/email messages to advise of the tsunami.   Very time consuming.   Better yet a way to tell Rezzy - Notify all inouse guests individually with the following message..."

Sarah N
6 days ago
Joined Sep, 2022 6 posts

Hi there is there any update on broadcast?  This was 3 years ago...