When a weather issue comes up like a hurricane or snow storm, we need to email our upcoming bookings to let them know all is well. An option in the Booking-Liste view where you can send it to ALL or selected homes for upcoming bookings and click - Email would natively allow us better communication for disasters.
and SMS to all in house guests - that a tornado is on it's way
I have a custom field that has location of emergency kit
This is a much needed feature. I asked this question of Steve during the Reezy demo and pasted it below. What I want is a way to add local emergency numbers to OR so when a automated alert comes through it will broadcast automatically to all guest. If its connected to the Reezy it could be improved over time. In not voting for the email side of this. In my experience people will look to a text far more often than a email. And In the case I am also experiencing an emergence I may not be able to send the email or text. If this came into the AI it could handle all of it to all guest at one time plus possible following up. If you send an email they may/will still call or text to get more info.
It can also be used for no emergence things like local events. I get notifications from the Chamber or other groups about things like music, shows, farmers markets etc.
For OR, this is a safety features that I have not seen with any other platform. To me this would seem as a great selling point to new host. The ability to rapidly respond to natural disasters with little or no assistance from the host.
Hi Steve, I'm excited about Rezzy ai. I will switch over as soon as possible. I asked the question on the group message to all guests. Primarily in the case of emergency. Here is what I'm talking about. A fire happens, not necessarily in a local area but regionally. The power company shuts off the power, In our area it affects the entire north of california. A traveler to our area does not have all the emergency notifications the locals have. At my home I lose WIFI. I have to drive to a hilltop to get enough bars to answer guests. During all of this the guests have been texting, calling, asking questions, guidance. As I answer 1 guest with 2 bars on my phone the rest are clambering to get an answer. I am scribed to emergence alerts from the County and Power co. It would be GREAT if I could type in, Copy/past etc the info I get from the emergency response into ONE place that sends it to all current guests. It would be even better if these emergency messages could be sent directly into the system, OR or Reezy to notify the guest in real time. In the case I personally have been affected by an emergency and can't respond. This scenario has happened twice this year already. Hostbuddy ai is trying to answer guests with no information and sending me an action request, overloading the system. So in short it would be great to have the ability to have Emergence messages Sent directly to a system that could then answer guest immediate concerns. Or tell them an evacuation order is in place for their area and they need to evacuate. This same system could be used for non-emergency things like local events guests may not know about. Farmers market or concerts etc. I get an email from the chamber on happenings that I could copy paste into a port that then messages all current guests or future guests? that information.
set up a template/trigger with conditions for arrival days in the future, with retries maybe?
Could have used Sms version yesterday, the internet was down in my area and It would have been great to be able send the guests a notification that it was area wide and not an issue I could take care of.
We also get floods here, not often, but does happen, and it would be too time consuming to try to reach everyone individually in an emergency.
Broadcast, email and text would be very beneficial for us.
Hi, everyone!
I wanted to drop a note to let you know that we're currently working on design for this feature, and it will move into development shortly after that design work is complete. I do not have an official timeline to provide at this time, but know that we are working on it, and I will provide updates here as they become available.
We're planning to call this feature "Broadcast" which will provide you the option for sending messages in bulk that can fire off to multiple guests at one time.
[Another topic was closed as a duplicate of this topic (Send Email or text to current guests)]
Awesome. We dont need it often but when we do it would sure be a time saver. The last time it was 44 individual sms AND channel/email messages to advise of the tsunami. Very time consuming. Better yet a way to tell Rezzy - Notify all inouse guests individually with the following message..."
Hi there is there any update on broadcast? This was 3 years ago...
Design work for this feature is complete, and it will be moving into active development soon. We're still a bit too far out for me to provide any timeline here, but know that we are working on it and excited to roll this out once it's ready.
[Another topic was closed as a duplicate of this topic (SMS to MANY)]
