Upsell Trigger - For Late Departures or Early Arrival

I have various triggers offering early check-in or late checkout for an additional fee if I have orphan days on either side.

This works very well and adds revenue to the business. 

Once the guest has confirmed a late checkout and paid I don't want further messages sent offering the same. 

Owner Rez already knows if a check-in or out time is non-standard as it makes the red line on the front or back end of a calendar block.

Could we please have a way to incorporate this into trigger criteria?

ie. Departure Time is Non-Standard,   Arrival Time is non-standard. 

Or even better  Departure Time is >< = XX:XX  hrs

Arrival Time >< = XX:XX hrs

Of course, there are workarounds but they are all manual and would likely be forgotten.

Richard

Great idea.

[Another topic was closed as a duplicate of this topic (Check in and Check out times for automated tags)]

I'd like to add on to this as it seems this has merged with all of the other similar requests, but my situation is a little different. I don't often have a guest take me up on an offer to check in early for a fee but I do often have guests who request to check in an hour earlier than standard. I manually go in and change their check-in time on the booking and the new tags allow for automation of this with a tag that prompts population of the field code for a different check in time. However, this does not quite meet all of my needs. 

Right now, I have certain check in times that are based on if there are same day check in/outs on either side. Some have this by season. I had to create many templates to cover all of these scenarios based on season and arrival/departure gap and manually type in the check in and check out times since the field code would not work in these scenarios. It would be nice if this was also automated via a tag or some other condition so that I don't have 5 different templates and triggers.

For example, I have created a tag for 11am standard check out and 10am same day booking check out. I can set up the 11am standard tag with automation to meet the conditions I have (departure gap (bookable) is more than 1 night and check-out status is standard), but the 10AM check out for same day bookings does not have the conditions I need. There is only "standard" or "late" check-out status. No "early". And even then, these tag automations are not yet set up to change the field code for those times because these times are based on departure or arrival gaps or seasons, not a time that was manually changed on the booking.

I know others have mentioned wanting check in times based on season. First we were told this wasn't available because the other channels didn't offer it. However VRBO has had this for a while now and I am wondering if this feature request could be included in with the other seasonal request because to me, they will be used in similar ways--or at least I can see how the overlap of coding might exist. 

I'd like to add on to this as it seems this has merged with all of the other similar requests, but my situation is a little different. I don't often have a guest take me up on an offer to check in early for a fee but I do often have guests who request to check in an hour earlier than standard. I manually go in and change their check-in time on the booking and the new tags allow for automation of this with a tag that prompts population of the field code for a different check in time. However, this does not quite meet all of my needs. 

Right now, I have certain check in times that are based on if there are same day check in/outs on either side. Some have this by season. I had to create many templates to cover all of these scenarios based on season and arrival/departure gap and manually type in the check in and check out times since the field code would not work in these scenarios. It would be nice if this was also automated via a tag or some other condition so that I don't have 5 different templates and triggers.

For example, I have created a tag for 11am standard check out and 10am same day booking check out. I can set up the 11am standard tag with automation to meet the conditions I have (departure gap (bookable) is more than 1 night and check-out status is standard), but the 10AM check out for same day bookings does not have the conditions I need. There is only "standard" or "late" check-out status. No "early". And even then, these tag automations are not yet set up to change the field code for those times because these times are based on departure or arrival gaps or seasons, not a time that was manually changed on the booking.

I know others have mentioned wanting check in times based on season. First we were told this wasn't available because the other channels didn't offer it. However VRBO has had this for a while now and I am wondering if this feature request could be included in with the other seasonal request because to me, they will be used in similar ways--or at least I can see how the overlap of coding might exist. 

 

Hey Shannon,

I would suggest creating a new Feature Request for your use case. You can do that here:

https://www.ownerrez.com/forums/requests