Feature Requests

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Cancellation policy by season? 37 replies

Julie R
Feb 4, 2023 10:05 PM
Joined Sep, 2019 13 posts

Are there any work arounds for this? Have you heard of anyone having two listings? Our summer rentals are weekly for up to 20 people. I don't want guests to lock up a week for a year and then cancel 90 days out. I know I have other options but obviously these affect off season too. Thanks for any suggestions

 

Check-In & Out Allowed Days 34 replies

Sallie H
Feb 4, 2023 8:09 PM
Joined Jan, 2023 16 posts

Please add the ability to disallow same day arrival and departure. My HOA does not allow us to clean on Sundays. So I can't have guests checking out and in on Sundays.

Thank you!

Sallie

Collect Photo ID Option in Rental Agreement 198 replies

Donna M
Feb 4, 2023 11:11 AM
Joined Sep, 2017 44 posts

Memo to self start with the last page when reviewing OR threads! I had no idea I could have IDs uploaded. This is handy especially in light of Airbnb finally succumbing to all of those who have been doing so since day one!
https://www.cnbc.com/2023/02/03/airbnb-will-soon-push-all-vacationers-and-hosts-to-verify-identity.html

We have two in the custom fields for the reservation 

by CWV – Oct 5, 2022 3:27 PM (UTC)

 

Autoresponder for Enquiries for other platforms (Airbnb, Booking.com, VRBO etc) 11 replies

Jerry O
Feb 4, 2023 11:00 AM
Joined Jul, 2020 11 posts

Hi Ken,

Will the autoresponder send the predefined email to an Airbnb guest through their blind Airbnb email  if you select a template in the "send to double blind" section of the autoresponder?  Or is that what you mean by "Autoresponders don't work for Airbnb / with Airbnb internal messaging".

Ability to schedule an email to go out at a particular TIME of day 3 replies

Anna C
Feb 4, 2023 1:02 AM
Joined Feb, 2022 4 posts

When I go to a guest booking, and then to messages, and then to scheduled messages, I can schedule a message to go on a particular DATE, but I want to also specify the TIME. (Eg I don't want it to go at 1am on the date, as that would be weird. I want to send it at, eg 8am. Similar to the way you can set triggers to a specific hour.)

Customize pages in booking guest flow! 2 replies

Anna C
Feb 4, 2023 12:58 AM
Joined Feb, 2022 4 posts

There are a lot of elements to the booking flow that I want to customize!

I'd say on every page! For example, on this one: I'd really want to change the whole thing. Eg, I don't need to tell people their booking number (and I don't need to tell them to write it down...)
I don't feel like "What do I do now?" is a heading I'd want my guests to see. It is a little anxiety-provoking. I also don't think the text below it actually is what I want to say, and it doesn't really even answer "What do I do now?" 

I don't like the big question mark graphic -- it seems misleading to me. 

I don't currently collect security deposits, so I don't want to mention them to guests. They will likely be confused.

I am sorry if this comes off as harsh, but the main point is -- I really would like to customize this page and other ones too, as I feel all these comms, and the design, are very important parts of the user experience, and we should be able to tailor them to our particular brands and style. 

Thank you!!

Booking widget by clicking on monthly calendar date 9 replies

Russ
Feb 3, 2023 11:18 PM
Joined Jan, 2023 32 posts

+1

How is this not a feature already?  Potential guests can see the Availability but they can't interact with it.  This interactivity already exists when selecting Arrival/Departure dates, it's just not enabled on the Availability calendar.

"Rate Check" Feature - Direct Booking cost comparison 4 replies

Russ
Feb 3, 2023 11:11 PM
Joined Jan, 2023 32 posts

A "Rate Check" feature for my direct booking site would be very nice to have.  A CloudBeds salesman pointed this out as a feature they have which seems like a nice selling point.

This Rate Check "widget" shows guests comparison rates for my property compared to other channels. Here's an example of what I'm referring to (you might have to re-select dates after visiting this link):
https://hotels.cloudbeds.com/reservation/tM2VyD#checkin=2023-09-02&checkout=2023-09-09

And here's a sample of what it looks like in action:Thanks,
Russ

 

email resend 10 replies

Ken T
Feb 3, 2023 1:53 PM
OR Team Member Joined Aug, 2019 1704 posts

No, I was referring to the other question... at present, no, there is still no specific way to resend emails.

Different Property Description for VRBO and OR hosted website 7 replies

Ken T
Feb 3, 2023 11:23 AM
OR Team Member Joined Aug, 2019 1704 posts

Please write in to the Helpdesk with specific screenshots and URLs showing the difference, so we can investigate.

Booking widget by clicking on monthly calendar date 9 replies

yobergervilla
Feb 3, 2023 9:41 AM
Joined Jan, 2023 1 post

I am so surprised that this is not a feature.  At the very least, I need to figure out how to have the availability widget next to the book now widget so a back-and-forth clicking is avoided.

Check-In & Out Allowed Days 34 replies

Manel S
Feb 3, 2023 2:27 AM
Joined Jun, 2022 86 posts

Can we make sure that the new feature can take priority over the data that comes from Pricelabs so we can manage it in OR?

Schlage Encode 108 replies

Manel S
Feb 3, 2023 2:24 AM
Joined Jun, 2022 86 posts

I have read through the topic and I think an integration is a good idea but I don't think Yunumi (sp) is the solution. I recommend that OR check out jetsam.com

See the thread below where the CEO is termporarily providing free service to Smarththings users that have been left in the cold by their lock management software provider -- there are a couple of OR users on the thread. they are very much focused on providing integration with both z-wave and wifi locks so members can mix and match and update as needed

https://community.smartthings.com/t/seam-temporary-solution-for-managing-lock-guest-codes-jan-2023/257569/36

Thanks,

Manel

Reoccuring Expenses 9 replies

Shawn H
Feb 2, 2023 1:34 PM
OR Team Member Joined Aug, 2021 289 posts

Yes, it is on the roadmap for 2023! We're doing some other large PM expenses work first to make way for recurring ones. There is already a request thread for it though, so closing this one.

PM - Recurring Expenses 45 replies

Shawn H
Feb 2, 2023 1:34 PM
OR Team Member Joined Aug, 2021 289 posts

[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/reoccuring-expenses)]

Reoccuring Expenses 9 replies

Lisa +
Feb 2, 2023 1:29 PM
Joined Feb, 2022 6 posts

Is there the possiblity of making this something that could be done in OwnerRez?  I know that there is a work around by importing from Excel...just putting in my requests! These are nitpicky things - we love OR. Thanks!  Lisa

# Owner Email Addresses 3 replies

Lisa +
Feb 2, 2023 1:11 PM
Joined Feb, 2022 6 posts

Thank you!  Will this mark the statement as sent?  Probably not - I'll probably have to do that manually?  Thank you!  

# Owner Email Addresses 3 replies

Paul W
Feb 2, 2023 12:45 PM
OR Team Member Joined Jun, 2009 864 posts

There's a hack for doing this (to email a statement to more than one email address) by creating a custom Email Template of type Owner Statement and then putting multiple email addresses in the template itself.  So in addition to (or instead of) the field code that's there, add specific email addresses of your owners separated by commas.  That will work.  Then make sure to assign that email template to the owner in question.  Be aware that the new template is now hard-coded to specific email addresses, so don't use it for any other owners.

Zapier Integration 51 replies

Joel P
Feb 2, 2023 11:24 AM
OR Team Member Joined Oct, 2009 152 posts

We're pleased to announce that our Zapier integration is now in public beta: https://zapier.com/apps/ownerrez/integrations 

If you missed your invitation before you can get started today. Happy Zapping!

# Owner Email Addresses 3 replies

Lisa +
Feb 2, 2023 9:33 AM
Joined Feb, 2022 6 posts

Hey OR Team! Would love it if we could put more than one email address in the owner record and email statements to more than one email address - even if this was a manual option that would work great too! 

VRBO Native Messaging in OwnerRez via API integration 129 replies

Ken T
Feb 1, 2023 12:36 PM
OR Team Member Joined Aug, 2019 1704 posts

At present, the best solution would be to reply in Vrbo's own messaging system using their own tools.  Once integration with Vrbo's internal messaging system is available, there will be more options, including potentially automated ones.

Allow "Limit One Use Per Person" for Discount Codes 4 replies

Kelly M
Jan 31, 2023 6:41 PM
Joined Apr, 2021 27 posts

Currently discount codes can be reused over and over on every reservation by guests and there is no way to limit them. It would be great to have the ability to offer something like "get 10% off your first stay," rather than giving out a discount code that can be used endlessly. 

Different Property Description for VRBO and OR hosted website 7 replies

Alece
Jan 31, 2023 3:16 PM
Joined Jan, 2020 230 posts

The Location Description and Other Activities fields currently go to Vrbo...

Chris, the Location Description field is not pushing out to any of my Vrbo listings. Not from the Default Descriptions tab or even if I override that with a Vrbo tab. What can I do to get that information to populate in my Vrbo listings? 

Save Owner Statement Preview as a DRAFT prior to hitting CREATE 0 replies

BNB Louisville
Jan 31, 2023 1:27 PM
Joined Feb, 2021 2 posts

Currently when you make a PREVIEW owner statement you cannot save as a draft. The choice is either to CREATE or CANCEL. We need to have the option to SAVE the preview as a DRAFT so we can collaborate with our bookkeeper prior to hitting that final CREATE button. Currently, the only way for my bookkeeper or anyone else to look at a "DRAFT" is to CREATE the statement. But then you can't make any changes to it. You are forced to DELETE and start over again. 

email resend 10 replies

Kara W
Jan 31, 2023 1:19 PM
Joined Aug, 2017 7 posts

Hello,

You can re-send an email now? I can't see how to do that... please advise. 

Thanks,

Kara

 

email resend 10 replies

Suzy T
Jan 30, 2023 8:46 PM
Joined May, 2022 21 posts

Yep, I checked it out yesterday and realized it was all taken care of!!!

Cheers Ken!

email resend 10 replies

Ken T
Jan 30, 2023 8:41 PM
OR Team Member Joined Aug, 2019 1704 posts

Looks like you got that taken care of!

VRBO Native Messaging in OwnerRez via API integration 129 replies

Leitha B
Jan 30, 2023 6:38 PM
Joined Sep, 2018 1 post
  1. One question on the auto responder approach described above… how does this work if the VRBO customer sends a message on the VRBO platform, but does not fill out the information for an inquiry?  Just asks for availability and pricing in vrbo messaging platform.  The information is not transferred to the Ownerrez API, so the auto responder would not be triggered to reply.  Is there a work around for that situation?

Filter for reviews that need response 0 replies

Chuck K
Jan 29, 2023 4:09 PM
Joined Oct, 2019 92 posts

Would be great to have a filter in the REVIEWS are for reviews that need, or at least do not have, a response.

Maybe even something that wasn't a filter (you tend to lose filters after clicking on an item in the resulting list) - like a 3rd tab maybe?

 

Listing site calendar colors - Specify each listing site color 21 replies

lee m
Jan 28, 2023 11:48 PM
Joined Apr, 2022 2 posts

Not necessarily. If the original code does not allow color selection, it may not be possible without rebuilding the entire platform.