Feature Requests

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Yes, this has actually been released for awhile now:

https://www.ownerrez.com/support/articles/tags#website-search

Hi Ownerrez, is there any progress on the website categories. Guests call daily saying its to hard to search through all our properties and would love a way to filter (pet friendly, ocean front only etc).

When a guest adds an updated credit card to a booking it would be useful to have a trigger that will detect this. When card is added check if a card is already on file. If yes then fire trigger.
A recent guest had their card stolen. I sent an update card request but received
no notification that they had completed the new registration.

Me too, and I'd love to add "blocked" dates as another color, as those are usually maintenance and I don't have to worry about changeover. I'd like, "book direct" and each OTA, plus blocked dates as color options. Just my .02 worth as a vote to this option. thanks

Yes, we do have plans to add a full unified email inbox, as we have for Airbnb messaging and SMS, but currently the only inbound emails supported in to OwnerRez are inquiries, not replies from the guest on a booking. Replies from the guest will go back to your email program.

If you want to store the outbound emails in your email program too, the best way to do that is to turn on the "send me a copy" on the template, which will send a copy of the email to your email as well as the guest.

There's not currently a way to link inbound emails to a booking in OwnerRez -- they'd just create inquiries.

To fix this, go to the surcharge settings and uncheck the "auto-generate the surcharge description" setting under the Options area.

We'll also look into the rate adjustment option as well -- that should definitely factor into the description if you do have the full description showing.

For example my $120 cleaning fee surcharge description displays on some API connected channels (HomeToGo) as "Cleaning fee based on $120" when the actual amount charged has been bumped up with the rate adjustment and is higher than the $120. It would be cleaner to just send "Cleaning Fee" as the charge description; without including the amount. Same with pet fee: "xxx Per Pet Up to 1" should just be "Pet Fee" on the API channels that display the description the same as OR.

Ahhhh that is a shame and I might have overstated OwnerRez's capabilities to the guys that will be dealing with bookings. As under the booking-messages tab I had seen "Search for all emails sent or received for this booking"

But if not, then any emails sent via ownerrez will not be present on the email accounts sent folder, and any emails we get back won't be present in ownerrez and so that makes keeping an audit trail of communications very messy.

I had assumed there might have been some unique identifier in the outgoing ownerrez emails message-header/return-path, that when email replies came back, ownerrez knew what to do with it and assigned it to a booking (assuming the guest replied to the message and hadn't composed a new fresh email. Or even at worst case, ownerrez acted as another email client and essential created a rule based on the customers email address to assign it to a guest record).

OK second question then...

Say we did set up a forwarder from our email address to ourunique@inquiryspot.com account and as you say, ownerrez pulls guest replies in to the system as a new inquiry and doesn't know what to do with it... Is there a way you can manually assign that email/new inquiry to a current booking, quote or customer? Thus a manual work around for keeping an audit trail?

Cheers

At present, OwnerRez doesn't have a fully integrated inbox like you're describing - return emails go directly to your own email inbox and client program. This is something planned for the future.

Yes, you can forward emails to the inquiryspot address, but OwnerRez won't know what to do with them - they'll show up as unidentified inquiries.

At present, the free-form text field is the recommended way.

It would be great to be able to charge an additional service fee (like early check-in) especially when a guest has booked via an OTA and wishes to pay for this whilst completing the POC/renter agreement.

Currently the guest writes in a box to notify me that they would like early check-in/ late check-out and then I manually contact them to request the additional fee.

Could this not be automated with whichever payment method you have added on your account? Stripe etc.

Thanks

How do I get reply emails from guests to show up in ownerrez?

For example, we have our own website, the guest fills out a booking inquiry, we then reply to that inquiry in ownerrez with a quote, customer replies to that email… but their reply only goes to our external email inbox.

How do I get their reply to also be imported in to ownerrez and presumably show up next to the booking in question?

We verified our domain with ownerrez, so our outgoing emails appear to come from our domian, but how to we get the replies to comeback in to ownerrez? Is it as simply as setting an email account forwarder from ouremail@ourdomain.com to ouruniquecode@inquiryspot.com?

Thanks for the help 👍

Would be great when this is available. I'm having the same issue - colors too close.

Isnt this a bit chicken and egg? We don't know what level of bookings we may be missing out on because we are not in the game. Forums from another PMS provider suggests that bookings are being made by clients. So I believe there is evidence of people booking this way.

I follow how we can add custom fields to gather guest information and more during booking and relay that on the rental agreement. But, can someone provide some direction if we want to require a name (and more info) for each Adult guest in the booking? What I read had an emergency name, but I have one house for example that can sleep 26 and need to issue resort entry passes/parking passes for each vehicle. If I could key off the Adults they suggest and then have a field to require a name, number, and then an optional field for vehicle Y/N, then I can have the proper number of fields presented in the booking form. Otherwise, I can create a free form table with up to 26 lines, but not as elegant. Ideas?

While there is a great deal of noise about Google entering the market for bookings - understandable, since they're huge - we see no evidence that very many actual guests are using them to make reservations. So at present, we don't view integrating with them as a priority.

Additionally, Google has a long history of making loud announcements of entering into markets, making a half-baked attempt at them, and then abruptly either cancelling the effort or leaving it half-backed to die slowly. Thus, it isn't good business to immediately spend our resources on them, without first seeing evidence that there's something real there.

This can change at any time of course, and we're tracking how much demand for this integration there is from both our clients and from guests.

A simple little check mark the owner can select in the access portal when blocking off dates that notifies PM that the owner will clean and reset the rental, rather than the PM.

Seems to be a very good property Lock system.
It asks you to insert a special code into the lock when you check out. This alerts the cleaners and management.

https://www.getlynx.co/integrations/

Good idea. We don't show the listing site/channel selector when creating new quotes at all, but we could at least copy the listing site across if the new quote originates from a copy.

It would be handy to be able to "bake in" a 3% increase for my custom source and not have to add a 3% "administrative fee" line item for my credit card fee.

The listing site field is not copied when copying a quote. Can this be made visible in the copy quote screen so that by default it's populated with the copy source or we can change it?

Can these default settings be adjusted to accommodate my preferences?
1. Number of days for reservations automatically sets at 2, yet mine should be set to come up with 3. (blocks etc. from 2 to 3)
2. The emails that will go out with every change. (I don't want all these emails clogging up my box, so I have to uncheck them everytime.)

It would be nice to have property private codes or tags show up instead of property names. This would make it so much easier to identify the properties by their internal names.

Just like Airbnb does. I believe competitor software Lodgix has this ability and also the ability to issue guest credits with validity for a certain amount of time.

Yep, the review window feature will definitely be included once we get the automatic reviews developed!

I use Smartbnb now for reviews and one of the huge benefits is on bad reviews. If a guest had a big party or some big issue and they see that you have done a review they will likely respond and often also with a bad review. In Smartbnb, you can choose bad review and they then hold the review until the end of the timeframe allowed to post so the guest then doesn't see it until it is too late for them to respond. It would be great if this feature is also included once automated reviews are possible in OwnerRez.

Please add this. Literally waiting 2 hours before going to bed so I can review a bad guest on the last minute.

I have turned this into a Feature Request topic so that you can use the buttons to vote for it. Please add your vote. A lot of users have asked about and Vrbo has temporarily paused their work on it, so we're trying to generate interest so that they can see (and we can share with them) the topic being discussed. If you know or have VR friends in the industry that are interested, have them come here and up-vote this topic as well.

I have noticed a lot of confusion on the FB group (myself included) When adding custom fields to our rental agreements. Folks keep trying to create rental agreements that don't make sense because it is presented to the guest in two parts. The ONLY way for us to see what we have created and what the guest sees is to create a fake booking! This is SO inefficient!
Can there please be a way for us to see (preview)the page a guest sees right before signing the agreement? The page that shows all the custom fields that guests are signing and in what order they show up.
Thanks!!

Actually I think this was already requested by Michael? https://www.ownerrez.com/forums/requests/tag-triggers

Basically if a tag is added to a trigger I would like the email still to be sent.
So its to cover a subsequent manually adding of tags. Many scenarios where this could be useful.
Eg I tag my booking with cleaner confirmed so I may not want to send my arrival information until I have an OK from the cleaner. A trigger on a manual adding of a tag would solve that.