Latest Activity...
I would like to see an option for a different cancellation policy for stays of 28 days or more. If someone books a property for a month and then cancels at least 30 days prior to arrival (per our policy) they get all of their money back but the property has been tied up and lost potential bookings. I want my policy to remain as is for shorter stays but would like to see stricter options for longer stays.
How do you add a mandatory custom field to your booking widget? Found your response and it sounds exactly like what I'm trying to do.
At present there is not - but, it could (mostly) be done. We'd need to rewrite our Add-On Services functionality, which is something that needs doing anyway, but, no current ETA.
I'm moving this over to the Feature Request forum so we can gauge interest on this function. You'll want to vote it up yourself.
I'm curious about this as well.
What about implementing the ability for an owner to link to an outside payment processor during checkout? I mean, it's not ideal but plenty of companies use 3rd party processors and you "leave the page" to process a payment via PayPal, etc. While OR wouldn't be able to track the payment, you could at least notify the owner that Guest A clicked to pay via Venmo or via eCheck. Plus the guest would actually be re-directed to the payment portal rather than just be given a list of instructions in a box they have to follow.
As you may already know, we're adding the ability to use different text description field contents for different channels. Different assignment of photos isn't part of this specific effort, but is planned for down the road.
Yes, they are owner expenses that are facilitated by (and then reimbursed to) the PM. Which is why it's helpful to have the categories that are already assigned to those expenses be visible on the PM statement exports as well. Thank you for keeping this Feature Request around for (hopefully!) future development within the PM module.
Hi Alece,
You are correct. Statement views are for Owner Statements.
However, all expenses in OwnerRez are Owner Expenses. There is not (yet) the concept of a PM expense, hence, we have not exposed expense columns in the same manner on PM statements.
We'll keep this Feature Request around, as we have lots of stuff planned for the PM module in the coming roadmap.
Hey Rex! That's where I started (emailing the support team). Caleb replied that it wasn't possible and said I should propose it as a feature request! (Also, to my knowledge, Statement Views are only for Owner Statements. There isn't an equivalent for PM Statements... that I've found anyway!)
Paul W's points made earlier in this thread still apply, so, I wouldn't see this coming in the near term.
Hi Alece,
This should be already available, based on the configurations within your Settings > Statement Views. If you need assistance, please write an email to help@ownerreservations.com and we will be glad to help with getting this set up.
It would be nice to have an update. I do a separate invoice through Quickbooks right now in order to be able to accept eChecks ONLY for my direct bookings. Quickbooks has this great feature that you can easily turn on/off CCs or eCheck. I choose to only allow eCheck payments for all my direct bookings. 1% or max $10 vs. $210 for CC processing? Saves me thousands and limits chargebacks. Please provide where you might be with adding this feature. Should we take another vote?
Nice, thank you!
Hi Mike - Touch Stay recently updated their integration with us to allow this. Please see here: https://www.ownerrez.com/support/articles/Touch-Stay#how-to-send-guidebook-links-to-ownerrez-as-field-codes
I would be helpful if the individual TouchStay guidebook links that are created for each guest that expire after the guest checks out could be imported into OwnerRez and stored as part of the guest's record.
Right now, the guest's information is passed to TouchStay and they send the guidebook link out to each guest. I would like to have the ability to send the guest's TouchStay link along with their check in instructions but I am not able to do this.
I would like to see a feature added to the discount creation tool so that I can offer a discount if a guest pays for a weekend stay.
For example, I would like the ability to offer a free Thursday or Sunday night stay (or a credit equal to that amount) if the guest pays for Friday and Saturday night.
Before moving to OR, I used Yapstone on VRBO. I dumped them because of their policy of when they would release funds to me. Make sure you understand all the details.
I'm not a CPA and i'm sure someone who is could chime in.....but damage deposits are treated as their own "thing" in terms of accounting. I believe it is a liability on the books until it is refunded. When "rolling over" said deposit, for all intents and purposes I am basically "refunding" the $500 to the customer and then applying that $500 as a rent payment to the new rental. That's how I handle it on the backend in my accounting program. Therefore I would like to be able to reflect that in OR.
I would like to a get an update on ACH processing again. Would really like to see this feature added, as just today I had a guest who had to cancel their CC and wanted to pay by ACH. I also have a house where we only take ACH (due to the large dollar amount of the booking). I would like to get this property on OR, but I need to be able to make ACH the only payment option upon checkout, and would like to be able to do it through OR.
(I understand this would not be available to channel bookings such as VRBO).
Thanks!
I would request a feature update to add integration w/ Stessa for accounting purposes. I know many STR investment owners like myself use Stessa and would be valuable to automate the integration from OwnerRez. Currently its a manual process to log the breakouts like Housekeeping Revenue, Rental Revenue, County taxes held, and booking fees on the expense side.
Great question!
Our development team has been in discussion with Stripe (and others) about implementing an Identity-type system into OwnerRez but we do not have a timeline for that yet.
We do have an integration currently with SUPERHOG, who not only offers property protection plans but also offers various levels of ID screening.
This can be from just collection to verification of a legitimate ID, to biometric recognition and more.
https://www.ownerrez.com/blog/integration-with-superhog
https://www.ownerrez.com/support/articles/superhog
The backing industry and wider spread to stop fraud are implementing KYC this is a global push and not just local. This should be a serious priority because the reported by Stripe and others, FRAUD in the travel industry is a very high risk.
Unfortunately, we live in a world where we are going to Identify Ourselves, and people need to be identified to be trusted conforming to all the privacy laws, etc can leave the small business very exposed, but there are solutions.
Companies such as Stripe and others are starting to become specialists in this and will become more prevalent because of the rise in fraud.
Instead of the OwnerRez doing ID upload, maybe OwnerRez might be better to implement a KYC platform that already does ID checking.
Stripe Identity: Verify identities with confidence
https://stripe.com/identity
Stripe Identity is built on the same technology that Stripe uses to verify millions of global users. It's a critical part of our own global Know Your Customer (KYC) process, risk operations, and more.
Since OwnerRez is a partner with Stripe already, this might be an option to implement very quickly.
Verify global users
Fragmented government ID standards make it challenging to verify identities for global users. With Stripe Identity, you can confidently verify the authenticity of ID documents from over 100 countries.
I agree. It would be nice if there was automatic functionality that if someone booked to arrive or depart on a date (desired holidays could be selected or specific dates added) the system would then disallow a booking for departure or arrival on the same day.
I realized this because someone booked to depart on Thanksgiving day. Then a few days later someone booked to arrive on Thanksgiving day which my housekeeper could not accommodate. Luckily I was able to find a trusted replacement but I won't always be able to do that. This of course can be done manually but automatic functionality would be super awesome in case one forgets to do so automatically or doesn't realize the booking is for arrival/departure on a holiday or other date which may be difficult for managers and staff to accommodate.
Cheers!
Our standard setting is NOT to have a changeover gap. Throughout the majority of the year, we want those back-to-back bookings. Occasionally we have need, however, for forcing a 1-night gap between bookings, such as when we need to plan ahead for when significant number of team members will be on vacation, etc. We could really utilize this option within OR rather than having to stick with a singular gap setting at all times.
There is no widget option that let you search across all properties from the booking/inquiry widget
But you can make an availability widget that will search across properties for a set of dates:
https://secure.dev.ownerrez.com/settings/widgets/edit?type=SearchProperty
Take a look at this and give it a try:
https://www.ownerrez.com/support/articles/widgets#availability-property-search
I’d like a shopping cart option where a guest can book 2 or more suites at the same time and only have one contract and one payment. I’m aware of the ability to bundle units and use mutual blocking but with seven suites that would become very tedious to setup and very expensive.
Now that Expense Categories have been added, it would be ideal for them to be fully integrated throughout OwnerRez. Most crucial for us right now is in PM Statements. When we run a PM Statement and then export it to Excel, there’s no column displaying the Expense Categories on the Expenses tab. We've adapted our processes to utilize these Categories in regards to Owner Statements and not being able to access them on the PM Statements as well is becoming an issue.
In Communication History it would be helpful to be able to filter by check-in date range. If that was available we could use it to see if upcoming guests had opened all of their pre-arrival messages.
I just got confirmation from another representative at Breezeway that it is on their docket. I have asked them to add it to their “coming soon” list on their website so that it feels a little more official.
We were actively working with a coder to build an API bridge between OR and Breezeway, so the timing is great.
Since my last comment I see they have added OwnerRez to their "coming soon" list :)
