Feature Requests

Sort by

• Newest Reply
• Newest Topic

I agree.  We have access to so many email addresses, it would be excellent if we could market to these guests.  It is such a wasted opportunity at the moment.

When I search a topic, I really have trouble finding what I need. Some of the icons make sense, but others don't. It would really be helpful if we knew when the search result was written, especially when it's an article, to see how recent the info is. Is this possible?

We have had discussions with American Snowbird, and they have expressed interest in integrating with OwnerRez. Currently, there is no ETA on when they will complete the API integration, but we'll make an announcement on our blog once the integration is completed.

Currently OwnerRez supports shift+click to select multiple entries on a list at the same time. The way this works is if you select the first box check box, then shift+click the bottom box, it'll select each one in-between as well.

~Caleb

[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/ios-and-android-app)]

[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/ios-andriod-native-app)]

When viewing bookings in "Month" view:  If there is a check-out and check-in on the same day, the gap between ribbons is too small when viewed on a phone.  On several occasions it has been missed by my contractors when viewing the calendar.   I send them a screen shot so they know when there are guests coming and going.  The gap is so small it's easy to miss.  Thank you.

If there is a Beta group I would also like to be added to it. Thanks. 

is there a formal way to sign up for the Beta program? Thanks

Add me in to beta for Google Vacation rentals. Mahal I in advance! 

Not really, because a) it would take a great deal of developer time that would be better spent on improving the more generally used features, and, b) there are a great many people who do not want to install random additional apps on their phone.  I know I myself wouldn't consider doing that for just staying somewhere on vacation.  It makes somewhat more sense for a vastly larger company that you're booking through, like Escapia.

However, that is why we have this voting - I am prepared to be proven wrong by demand.  I'd be curious to see demand for a specific app from actual guests, not sure how we'd be able to get that though.

Note that we already have several integrated partners that provide much if not all of this type of functionality though:

https://www.ownerrez.com/support/articles/integrations-overview#guest-communication 

I would expand this to also allow only guests or inquiries with certain tags or conditions, such as a prior guest, if not already available.

Right now, when you go into some areas of the guest record, such as to add a file, there is no one touch button to get back to the overview.  You have to go back to bookings, find the reservation, and click on it.

As an example, you add a file (such as a drivers license jpeg) and now want to add a tag.   Oops, cant get there from here.   You have to start all over again.

The overview button is already on many areas of pages you reach through the overview.   Just add it to all.  

please Vote!

thanks

Charlie

Airbnb actually does allow you to require guests to sign your own rental agreement.  We have occasionally seen them demand you to put the full text of your agreement in your House Rules, but even that is relatively rare.

I am not a lawyers, so there may be other benefits in your particular jurisdiction that appropriate legal counsel could point out or even improve with language tweaks, but, here's what I've seen:

1. If, God forbid, you have a situation that requires calling the police for an immediate eviction, having a signed, legally binding contract in writing to show to the responding cop will always be much faster and more effective than trying to show them a chain of Airbnb messages on your smartphone.  This is particularly relevant in case of squatting.

2. Similarly, if, God forbid, you must take any other sort of legal action against your guest for damages of any kind or any other sort of dispute, a signed, legally binding contract in writing will be far more powerful in court than Airbnb messages or depending on Airbnb to weigh in on your behalf.

3. If you are using the direct security deposit we recommend (and which Airbnb allows, but, only when using OwnerRez or another similar channel manager), then the signed agreement gives you the legal authority to take the damage deposit without any additional permission.

4. As part of the rental agreement signing system and proof of legal validity, we collect the guest's real email address so we can send them a copy of the contract they have signed.  This is nice to have for a variety of reasons, and while there are other manual ways you can get it, this one is automatic and doesn't require you to do anything.

Others on this forum may have noticed other advantages, but these are the ones that immediately come to mind.

Yes, Airbnb does allow sharing of links via both their blind email addresses and also via their internal messaging system, but only once a booking is made.  That is why the rental agreement can only be signed after the guest has fully completed the Airbnb booking process, and not before.  Our instructions discuss how to send the message via both template and Airbnb internal message:

https://www.ownerrez.com/support/articles/airbnb-request-for-contact-info-real-email-address-and-signed-renter-agreement#sample-template

We recommend doing both, as neither method is completely reliable.

Triggers are used for regular messages that should be sent automatically on a schedule to every guest, or at least to every guest that meets particular criteria.  Scheduled messages are basically manual one-offs, used with individual bookings.

OR has often failed to identify repeat guests, even though emails, phone numbers, etc, are the same.  Even when it does, files from the guest record (such as a picture ID) are not carried forward.

I Suggest

1) That, at the least, any new guest with any matching characteristics of a prior guest’s Full Name,  address, phone, email, or CC number, be at least presented as a possible match for us to approve or ignore, or tag for further review.   The address could help to identify a bad guests who now has their spouse or other household member make the reservation. 

2) That with any prior guest match, including through the process suggested above or through whatever algorithm is being used, that we be given the option of carrying forward prior files, tags, and notes.  

I think that tags are being currently carried forward, but have been told that files do not.   If I have stored a picture ID or other information, I prefer to retain it with the new reservation. 

Thanks! Please vote.

Charlie

Hi Ken,

Thanks for the recommendation. I have a few follow-up questions:

1) I thought AirBnB didn't allow hosts to request (or at least require) guests to sign additional rental agreements. Am I mistaken? Also, AirBnB guests are not used to having additional agreements so am concerned this will create all kind of additional work with back and forth questions

2) From your experience (or others on the forum), what type of protections would the agreement give us that would be under AirBnB control? Are you referring to guests that may squat? Other legal issues? Appreciate the insight

3) Operationally how does it work, does AirBnB allow sharing of links via their blind email once the booking is made? Is there a way to send the agreement request through the AirBnB messaging? I couldn't find on the System messages to select to send via email or AirBnB messaging

4) what is the difference between Triggers and Scheduled Email messages and when should one use one over the other?

I'm not sure of the type of example you are asking in your last paragraph. I currently don't know of any way to ask the guest for their email other than to send the contract signing request email, which I don't have set-up for AirBnB so I am not sure how I would have an example to be reviewed. All emails I have captured for AirBnB guests have been through manual requests over messaging and then copy and paste into contact. Is there another way to request the email that I can activate?

Thank you for your attention,

Manel

Yes, this is planned for the future, though I don't have an ETA.

I can't see the message if someone replied?

Statement Preview

Preview Only

This is only a preview of what the statement will look like if you create it. No statement has been created.

Showing:  Owner View Bookings

Where it says SELECT Above it add a SELECT ALL Option so we can select all then uncheck the few we need the data for.

Right now it requires checking many boxes to be excluded which is time consuming every page where the report pulls in records that will need some excluded.

Example: PM should be paid 100% property fee, $350 cleaning and 20% of the base rent and 12% taxes
Owner should receive 80% of the base rate, 100% electric fee, $150 cleaning. 

The BEST way for the User experience is to have it right on the charges page with breakdown as a new column "Paid to" and "amount".

Charges    Change ChargesThese charges constitute the 'invoice' that the guest pays you for the booking. Anything affecting the total cost must be entered here. Before issuing refunds, these charges must be adjusted to reflect what is being refunded.

Currency: USD

Guest Channel FeesAmounts the guest paid to the listing site directly, like service fees or taxes remitted by the listing site. Record Fee Delete

Total guest fees $1,146.35

We strongly recommend having all guests e-sign our rental agreement, as that's the only legally valid and binding protection you have re the guest that doesn't involve Airbnb making all the decisions.

But if you decide not to use that protection, the system should still allow the guest to provide their email, and not make them sign the agreement.  Do you have a specific example of a booking that didn't work that way? If so, please send that in to the Helpdesk to investigate.

Would be nice to have a OR native app. Especially for guest services. Many guests seem to forget about or not read emails. App could be downloaded by guest and provide the guest info such as:

lock code
check-in/out times
address
invoice
send comm to hosts
etc.

Log-in could be email or booking number and check-in date or booking phone number

Add items if you think this would be helpful.

The feature is already a money maker, but can also take more time than needed. Would be great to configure a discount for these nights, like 20%, and have more of the work done for us automatically.

Send to guest with click link to accept our offer, then a process to authorize change of dates and auto-price.

Wishful thinking, but it can be done.

- Chuck

Any plans to develop a native app? At least for guest interaction such as the Hospitality by escapia - Guest Hospitality App for Vacation Property Managers| Escapia

This is a feature that we also need for our business. Are there any plans on the roadmap to build in this functionality?

Just found this as you were answering on this Sunday morning! That shows how infrequently we have to do this!

Thanks!

Mike - you can go into this guest's booking and click the "email to guest" button and then select whichever template you wanted to send. I do this all the time for guests who can't find my email with the request to sign rental agreement.

Emails get lost for many reasons, most commonly it's that the guest simply can't find it. They might have forgotten that they used a work email so they are looking in the wrong place, maybe they did accidentally delete it, maybe their email client groups emails together in a thread, could be any of many reasons.

Ken,

This problem has just reared it's ugly head for us. A Guest says they never received their booking with the signed renters agreement. Checking ORez shows it sent and opened, also our copy sent and opened. We NEVER delete anything from our rentals mailbox. Usually, when this happens, we just forward our copy to the guest. This instance, December 4, 22, we can find no trace of the email in our folder on our PC's or our email provider online folder or trash.

Any suggestion on how this is possible? A resend option on ORez would be very helpful right now! If fairness, this is the first time in 4+ years that we cant find our copy of a "lost" email.

EDIT"""""

Just found the way to do it! But, a "resend" option on the email history page would be the intuitive way to solve this issue.

Regards,

Mike McDonald

Hi Wendy & Manel,

Thanks for taking the time to put this together.  I appreciate the work in thinking this out, and telling other community members about it.

We fully plan to sync Deposits and Fees both (covering your first couple bullets).  It's on the dev roadmap, just a matter of time to get to that moment.  That will hopefully get us to a to-the-penny reconciliation on the QB side (ie. fully quote to cash).

The Airbnb Transactions API is done on our side but is in testing and will be a month or so before it's out live.  That will eliminate the need to do Channel Bridge for Airbnb.

Thanks for helping the community here, and we'll try to nudge other requests over to here as they pop up.

PS. I like your idea of using custom fields OR to customize how the memo/description looks in QB.  Interesting!

Hi Dory and everyone,

This is a one of the most important accounting issues we face. I have included this in the list mentioned below. I am trying to create urgency with addressing Quickbooks Integration / Accounting issues in OR by having all key stakeholders join together to create a louder voice. To do so I have tried to summarize all the open issues in this theme and have created one master feature request that I am asking everyone that would like to see this addressed cast a vote for so we concentrate our voting and allow OR to see the magnitude of the need. I do have some ideas for a rapid resolution but at this time want to focus on identifying and prioritizing the issues/problems and have OR engage in prioritizing this fix.

The comprehensive thread is that this Feature request (full link below). If you feel this is a need PLEASE VOTE. If you have any additions, corrections, or comments please reply and I will try to keep the top post updated.

https://www.ownerrez.com/forums/go/70573

Thank you for your support and lets get a roadmap for this once and for all!!

Manel