Feature Requests

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Thanks for the response.
I may have to de-activate my QB / OR integration. I think it has a lot of potential, but I find since the integration I've had to add things to my routine in order to keep QB correct. Getting the taxes and refunds / cancellations correct in QB are particularly time-consuming given the way OR integrates those. I am eager to see where it is in a few months though.
Thanks

I have to agree with you on this with initials and reading the cancellation policy. Having gone through chargebacks and working with processing companies. They have suggested that you mention the cancellation policy more than once. In the beginning and in the end where the guest E-Sign. It is redundant but we all know people don't read.

Yes we would also like this feature to be able to discount one free night on a stay. We have discounts that we run all the time when I guess books 3 nights or more or four nights or more they get a free night and it would be nice to be able to discount one night off instead of a single dollar amount or a percentage amount. Could be done very simply just average the nightly rates for the stay and discounted by that average.

This is a good idea! We have plans to add notes in a lot of additional places.

In the meantime, you could create a property custom field for private notes and record the information in that custom field.

We need a Private Note Field for Properties so we can share special information that we do NOT want published.

Thanks for posting this. We have some upcoming Door Lock work that is going to update a number of common feature requests, so we'll try to get this into that work.

The confusion seems to be how the required initials end up on the rental agreement.

1. As Lydia explained in very good detail, the first step is to create any custom field that you want a guest to agree to/initial in the rental agreement. Custom fields can be created for things like:

*A separate custom field for "Guest List" where the person submitting the booking can supply the name of each person who will be staying in the property. The description for this field can be something like "Guest List: Please supply the name of each person who will be staying in the property in this field."

*A custom field for the guest to agree to a particular term (such as "Please enter your INITIALS in this box to acknowledge: A copy of your ID and a signed rental agreement are required within 48 hours to confirm your booking." or "Please enter your INITIALS in this box to acknowledge: I have read & understand the cancellation policy".

*A custom field if you want the guest to agree to certain house rules that are not specifically listed on the listing's House Rules section. I use this for one of my clients' properties as follows "Please enter your INITIALS in this box to acknowledge: 1) No additional people 2) No parties 3) No firing guns on property 4) There is no landline phone at the cabin. 5) You agree to remove all trash from the cabin OR pay a $75 trash removal fee."

*Make and Model of Primary Vehicle to Be Used at Property (as used by Lydia)

*Name and Phone Number of Emergency Contact (as used by Lydia)

I would recommend NOT creating a bunch of custom fields for the guest to have to work through when going through the booking process; you don't want to make it so difficult to book that the guest gives up.

2. Once you have created your custom fields for the rental agreement you now need to enter the information into your lease agreement form to display the initials supplied by the guest during the booking process. You'll do this by copying/pasting the Custom Field Code that you assigned to your particular custom fields into the rental agreement along with an explanation in the rental agreement so that it is clear to what terms the custom field applies.

NOTE: the guest supplies the requested information during the booking confirmation process; they do not actually initial the rental agreement itself. The initials appear on the rental agreement because you enter the Custom Field code into the rental agreement that fills in with whatever the guest supplies when they fill out the required field during the booking confirmation process.

As Ken suggested earlier, you should put some text into your rental agreement that accompanies the custom field code so that when reading the agreement it makes sense. Ken's suggestion for the "Guest List" explanation was:

"I understand that the following specific people, and no others, may be permitted into the Property. Admission of anyone else into the Property constitutes violation of this Agreement, and may subject me to immediate eviction without refund as well as additional penalty charges:"

{custom field code here}

Another example is the text that I added to the rental agreement for the property that has the additional house rules:

INITIALS: {BXCSCREQ} I agree to these additional House Rules:

No additional guests
No parties
No firing guns on property
I understand there is no landline at the cabin.
I agree to remove all trash from the cabin when I leave or else agree to pay the $75 trash fee (withheld from security deposit or filed as a damage claim)

If you are like me, a visual might help. Here's a quick little tutorial video:

https://drive.google.com/file/d/1QTdvE-xNjRIG7U2zIpg6-sKsVnBN8ghT/view?usp=sharing

Note that the process shown in the video is what happens when a guest is trying to book a property directly through our website. But, if you send a rental agreement link by email to a Vrbo guest, Airbnb guest (or otherwise not through your website) the form they receive has the same required fields that you saw in this video; the process will be the same where they will fill out the form & initial the required fields.

I hope this helps!

You would need to create a separate rental agreement for Airbnb that contains the custom fields that apply to the Airbnb booking and a separate rental agreement for Vrbo/Direct bookings with the custom fields that apply to the Vrbo/Direct booking. You can specify which OTA should apply to the different rental agreements.

You should do this anyway, because your cancellation policy for your Airbnb bookings is most likely not the same as for your Vrbo/Direct bookings and the rental agreement that the guest signs should absolutely have the appropriate cancellation policy included.

This would not be marketing... this would be specific in house guest communication - things like - Power will be out from 1-3pm, water will be off due to repair from 2pm -4pm, parking spaces are reserved we have a guest that is not parked in their space please be sure you are in your parking space, don't forget to set your clocks forward or back, etc...

Generally, OwnerRez isn't designed for bulk marketing - either via email, or SMS. We've thought about adding that type of functionality, and may down the road, but it gets into some fairly complex legal and technical issues so isn't likely in the near future.

Yes, that sort of thing, for sure! But it'll take time.

We would love to be able to either add $0 charges to owners statements or at least add notes to the owners statements in order to let owners know anything special that we have done for them in a specific statement period.
For example: 3/12/21- unclogged toilet for guest, replaced batteries in living room remote, blew off decks and cleaned out the fire pit.
We want the owners to be able to see the “Included” items that we don’t charge additional for hit take care of as part of their maintenance package.

We are looking to get the functionality of adding $0 charges to our owner's statements that way when we do something at the cabin that is included in their monthly maintenance fee but we want to let the owner know we took care of it, it shows on their statements. Such as Changing Air Filters, Mowing the lawn, Changing out batteries in remotes, guest calls for unclogging a toilet, etc. All items that are included in their monthly maintenance fees but that the owners like to see we were doing something for that fee every month!
If there is a workaround someone has created or found for this please let me know!

I love the discount code feature but am hoping you can easily add an option for a flat rate (instead of a dollar amount or percentage off). For example, I want to charge friends only $50 a night but the current discount code options will only let me do this if my rate is the same every night.

We have situations where we may need to reach out to multiple guests at the same time with reminders, issues, etc... It would be great if there was a way to utilize the OR SMS capability to send a message to the current guest in all selected properties. Or send an SMS to all guest in selected properties for dates of date ranges in the future. For example I might have 7 units in a building and construction is occurring between April 7 and April 14. I would like to send a message to all guests that have a booking in those specific 7 units between April 7 and 14 to let them know that there will be construction and how it may impact their stay.

Brivo has the ability to send email and SMS - to solve my problem of OR not having booking and/or property status fields might it be possible to actually send to brivo with the Integration of the booking the guest email and phone number? I could then use Brivo to trigger the email or sms I want the guest to get the first time that their code is entered into the door lock.

More integration as in when a guest calls it will "Popup" their reservation if their phone number is recognized?

If you are going to do last 4 of phone can you also populate the Door Lock integration (Brivo) please?

Hi Dori and Tracey,

The problem with this is that it's not one night that is available - it can be on both sides. When both sides are available, the language changes to something like "the night before (date) and the night after (date). This allows you to use the same field code to target both scenarios. We can definitely add more field codes to show specific dates, so this is a good suggestion. I just wanted to point that out.

Hi Alanna,

We don't have integration yet, as you know, and no ETA for that to be scheduled. I turned this topic into a Feature Request so now you can up-vote it to add your support.

Hi Dori,

Thanks for the suggestion!

You may already know this, but we have a blurb written in our QuickBooks FAQ doc here about this issue:

https://www.ownerrez.com/support/articles/quickbooks-common-issues-questions#taxes

Basically, we don't support the built-in tax wizard that QuickBooks uses because it creates complications. Instead we recommend using Product or Service Items in QB to map to a Taxes liability account. Then map your OR taxes to those Product or Service Items instead.

But we will leave this here as a feature request to see if we can get the built-in tax wizard supported in the future.

Is there any chance of OR integrating with pricing via Airdna? I've found their stats to be most helpful, but they haven't had a pricing tool yet. I see that they have a new feature, to link with Airbnb, and I am wondering about an API connection with OR.

Were you able to find another resolution for this language?

I am looking for the same thing! Were you able to figure this out?

I'd prefer last X of number where X can be defined in settings. We use 7-digit phone number for a property in urban area where people could more easily see/watch you typing in a passcode.

Interested to know what functionality would be gained by an integration? I can't see what information from the device or data sent to the device would be useful? Other than sending the clients number so they get a text when they are making a lot of noise. Most people are on the free plan with minut, access to their api I believe would incur a monthly fee.

Currently, you can either print the report (your browser should let you print to PDF) or export to Excel.

I'm not sure exactly what a "document format" would look like, do you have an example? If you want to make something that's got a cover page or something like that, you could export to Excel, then copy that data into Word.

I prefer my reports to look like reports rather than spreadsheets. I would like a
way to select that option when viewing and printing them. If it's already available,
please explain how to access them. Thanks

Hoping to put this one on the list of vendors to partner with on API integration

https://www.minut.com/

Currently, the tax lines are coming into QB as a line item on the invoice.

Taxes should be coming through to the Tax line item on the invoice so that the tax reporting is correct.

Currently, I have multiple invoices with tax line items from OR, but when I run the tax reports in QB, they show $0 collected in taxes, because the amounts are not showing up in the tax field.

Please direct the taxes in OR to flow through to the Tax field in QB so that they can be reported on from QB.

Thanks!!