Feature Requests

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Yes, that makes sense. The trouble is that VRBO doesn't currently support that, so we can't "just do it" the way we could the other. We're talking with them about increased flexibility, so that might be possible at some point.

I would rather see the ability to assign different cancellation policies depending on when a guest books.
For example further out bookings have a stricter policy ie 30 + days. Less than a month out maybe a 7 day policy.

Right now, our new Custom Cancellation Policy allows you to set up your own custom policy for when guests get refunds and how much. You can also choose to use your custom policy for VRBO guests, if you're using our API connection with them.

https://www.ownerrez.com/support/articles/cancellation-policies-overview

However, if you set a custom cancellation policy for a given property, that's what's used for both direct-book guests and VRBO guests. You can't set a custom policy for direct-book guests, and a *different* custom policy for VRBO.

Would it be useful to allow this? It's technically possible to do, but we aren't sure how many folks would use it and whether it's worth the bother.

Credit card payment processors always charge you a percentage of each transaction, but in most cases, OwnerRez doesn't know what that is. This can make reconciling your bank statements difficult - OwnerRez says you got $100, but only $97 showed up in your bank.

Stripe is one of the few processors that transmit that information to OwnerRez, so it can be displayed and appear in reports.

Recently, Bambora/Beanstream has announced they are adding this capability. Naturally, we'd like to implement it as a convenience for our clients.

The question here is - how important is this to you? If this suggestion is voted up, it'll be more likely to get done sooner than later.

Yes, This would be very helpful

Many of you most likely use Trust Accounting in your business. I struggle with OR only allowing ONE card on file when they bill me each month as part of this payment is for my business operations and the other is taken from my trust account as my guests pay for damage protection on their booking. I'd love to be able to charge what I owe Owner Reservations for their software separately from the Damage Insurance payments I'm paying for that are commingled in my Trust Account.

For those with multiple properties and potentially multiple pricing levels a simple 3 character long column that would allow you to assign a property to a pricing tier would be helpful.

So for instance you have 20 rentals, 10 are level 1, 5 are level 2, and 5 are level 3

With a tier indicator the rate calendar could filter on that column to only display properties from a specific pricing level which would be very helpful when making rate modifications.

Add a new report that would create a report suitable for publication that would display rates by property and season with ability to select specific properties etc

We manage 26 properties and have different pricing tiers and different discounts based on these tiers. When setting up discounts and surcharges it would be extremely helpful if existing data could be exported, edited, and imported as a way to create new entries.

I third this!!

This would be awesome! :)

This feature is currently in private beta. Follow the latest on this feature topic: https://www.ownerrez.com/forums/requests/texting-from-ownerrez

[A topic (https://www.ownerrez.com/forums/requests/text-notifications-for-bookings) was closed as a duplicate of this topic]

Looks like this was done.
https://www.ownerrez.com/support/articles/wishbox

Could we have an option to include channel black out dates in the exported ical feed. Some OTA's are connected via ical only and it would be useful if the ical export from Owner Rez could follow any channel blackouts set. It doesn't need to be complex just include any blackouts set in the feed.

This can be done using Add-On Services:

https://www.ownerrez.com/support/articles/add-on-services

That's doable using our Add-On Services:

https://www.ownerrez.com/support/articles/add-on-services

Hi, I know that creating custom surcharges can be done and added manually to the quote, but for those who are booking through the website, I can't see a way to give people a way to add any of these surcharges themselves. The best I've come up with is using a custom field to collect info on which surcharges they will be wanting, but then we have to manually go in and add those for each quote, from what I can see.

Is there a better way to do this yet? If not, is it something in the works? I understand the challenges of how this would integrate with various channels, but when booking through our website using the widgets provided, the number shown there only includes the base rates and that means the final price isn't accurate as seen, plus it's extra manual time on our end.

(For context, this is a lodge with cabins and sleeping bunkies, and options to bring a trailer or tent additionally. The tent/trailer option is one of the surcharges we are having to do manually each time.)

It would be good if the column headers would be static when scrolling a report.

We don't have the quote triggering in yet. Once we do, that'll apply for email as well as SMS -- it's a matter of adding another type of trigger that's not for Bookings, not just adding a type, as you can already trigger for SMS's.

Vote on the feature request over here: https://www.ownerrez.com/forums/requests/quote-email-trigger

Just checking on this. Thanks

Could there be some sort of visual indication of a Channel Blackout on the Calendar View? I'm blacking out all channels due to Covid lockdown but keeping dates open on my own website in case i get any essential worker bookings.

It was when you set up a scheduled email from the bottom of the booking emails screen.

It only gives you a date option to send not a time. Also it would be good if the template drop down had an option for blank email. At the moment you have to open a template and delete contents if you want to create an email from scratch. For example I wanted to set up a one off check out email for a guest departing in the morning and I wanted to send it at 8am.

Does that make sense.

This feature is available - triggers now allow you to set a specific time of day, not just the day itself.

Can an option be provided to schedule an email at a specific time?

Can we add VENMO as a payment option?

I think they are working on creating the tagging functions so that's great. I just hope we'll end up with a way that users can filter using multiple options at the same time!

I found the CSS workaround for this.

I'd really like to see the Owners area built out further to allow for some automation of messaging to them as well. The software does a great job of smoothing out much of the bumps with bookings and interfacing with guests, but I second that it would be so nice to have some tools to help make the interfacing with owners side of the Property Management business go much smoother!

I love the rotating images of properties that goes in the background behind the booking widget on the home page of my Owner Rez hosted site. I think it would be cool if there was an option to display a small link in the bottom corner of the image that says "See More of This Cabin" that users could click to be directed to that property listing. We are just setting up our OwnerRez site but our old website had a similar rotator area and guests would get this glimpse of a cabin in the rotator and want to check out THAT particular property but have no way to find it.