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I would be nice to be able to turn off ALL scheduled messages with one click of a button.
I found a bunch of messages going out to guests where I did not want that to happen anymore.
I found this searching for a different missing report total. This may be different than it was when you created the topic, but the "Charge Total" is the total minus the tax.
What I'm looking for is a total that removes taxes AND host fees.
Well, I doubt we're going to do *that* exactly, but I do see your point - we could change it to something else, as you say, like alerts@ownerreservations.com .
Let's see how many other clients think this is a good idea though, before we go making another major change that might foul up everybody's email filters.
Quick update on this... As an Elite partner, we've been pressuring Vrbo for this for many months (probably more than a year). And they've listened! Last week, we had a kick-off meeting with their dev team to put together requirements for a new Messaging API. Vrbo has officially re-started the process and have stated that they are committed to putting out Messaging and Reviews by API. We don't have an ETA, but this is exciting news!
When making a manual booking there is currently no option to turn on the same kind of email automation used for regular bookings through API or quotes. Would be nice to have these as an option for manual bookings.
As an alternate/stopgap a warning message about automation NOT BEING AVAILABLE would help too.
System generated emails come from help@ownerreservations.com which makes them difficult to sort out from communications with the help desk. Would be nice if there were a setting that for new users could default to message@ownerreservations.com (or similar) but could be modified
No idea how many people have rules set up in their email client, but I'd vote for this to be a setting so existing users aren't affected.
Or change Ken's name to KenAlwaysKnows so I can more easily find his emails ;-)
While we don't have that trigger option at this time, the triggers can be set with those criteria. You can set the Departure date after Dec15 and Arrival date before Jan1 to catch anyone whose stay falls within those dates.
The same method can be used for a preview of who would receive the notice by filtering in your Bookings (list view):
From your Bookings page, select List View in the upper right. Then choose the Filters button to the left.
Arrives: [BLANK] to [1/1/2022]
Departs: [12/15/2021] to [BLANK]
You can also include other filter options below at the same time, to only include confirmed guests, only include guests that signed the Renter Agreement, etc.
Add this and
Also, consider adding an address verification API.
Groups like Melissa provide this.
I went through my rental this year and 14 had bad addresses uploaded by guests.
Tremendous potential for fraud here.
I find myself often needing to communicate with guests who are staying between a certain set of dates. For example the resort where all our properties are located is hosting some events for the holidays. We want to send guests staying with us between December 15th and January 1st to receive this message.
It would make it so much easier to create this trigger if there was a "Send Immediately" trigger with "Staying Between" logic option. We don't care when they checked in or when they are checking out so long as they will be staying with us between those dates.
I would also LOVE to be able to see how many guests meet the criteria for the options I have chosen so that before I activate a trigger I can see who would be receiving it right away. it would give me a way to double check that my logic was correct. Otherwise there is really no way to "test" it. The other day I made a mistake and a message went out in error to 40 guests.
I think this feature could be useful for lots of other types of messages as well.
Our check-in details are automatically sent when a guest signs the renter agreement but it sometimes go to their spam.
A field code that displays the date renter agreement was signed would be really helpful, as we can automate a reminder to check spam on {RENTERSIGNEDDATE}.
This has come to the forefront again. We have a pool table, and a paragraph in the RA that pool table is not to be moved. Had guests who signed the RA., but they took upon themselves to move the pool table off of its levelers, away from its normal location by about a foot. Now I held the deposit but it is bickering back and forth. We really need to make them initial explicitly the important paragraphs.
I would like to set up a discount code for free items. Such as free airport transfers for 5 night stay or more. We also give free Yeti mugs when guests book a 2 week reservation. Would anyone else find this feature helpful?
The QB sync is designed to update charge changes on bookings in OwnerRez to invoices in QB. If you're making a change you don't want to sync to QB, you could first go to the QB tab of the booking and turn off the sync for just that one booking -- then the change won't sync to QB and you can update on the QB side.
Grrrr. This is such a frustrating issue for me; I really can't get my head around how it's considered okay for OR to reach back in time and change historical transactions on my QB side. I know you all go in and zero out the invoice on the OR side in the case of a cancellation, but please please please don't update that to a past invoice on the QB side. It messes up my registry. I still have to refund the cash, which I do on my QB side.
There has got to be a better way!!
Hi Emma:
I just saw this! Where do I map it on the OR side? I see the "Location" area in the Property setting. But how can I map that to one of the locations in my list on the QB side?
Thanks for your help!
I currently use Point Central and am not 100% pleased. Are you having better success with Brivo over Remote Lock? I'm trying to research both and will be making a change very soon. My area has some spots where cell signal and wifi are not so great.
With my old PMS, you could set allowed check-in/out days on any day in Pricelabs, which was incredibly helpful when you ended up with gaps that wouldn't typically be bookable.
The feature of being able to attach files and images to a reservation is awesome.
It would be improved if we could edit the name of the pasted image to something more descriptive.
For example, renaming the image of a check to Check1 would be really nice.
I'm afraid there are no plans to integrate with Stripe Identity in the foreseeable future.
Hi Ken Sorry I didn't make that clear. It was more about using tags to control which Form Messages get displayed for a booking. Rather than displaying the tags themselves in the form messages.
So for example, if a booking has Tag A then show a message. If a booking has Tag B then don't show a message or show an alternative message.
In a multilingual environment, I am looking for ways to make the booking forms easier to navigate for non-English speakers. Currently, the only criteria we can use for form messages is property assignment.
Is there any movement on this or do I need to hire a web developer? Thanks!
https://stripe.com/docs/identity/verify-identity-documents?platform=web&type=modal#handle-verification-events
Having the cost for damage protection deducted at time of booking, like listing fees, instead of a lump sum invoice at the end of the month. Go ahead and hold it out. It would make reconciling easier i think. And the monthly invoice not so intimidating!!
Not sure exactly what you mean? You can use Tags in Triggers, to control which message templates are sent out. It's a bit unclear how we'd use Tags in the actual messages - there can be any number of them, so... a bullet list? That doesn't seem particularly useful.
Can tags and other booking field criteria be added to the Form Messages?
The ability to automatically send enquirers followup emails seems to me to be a basic requirement of a good booking system.
OR does so much well and makes my admin so much easier and I'm very pleased I chose it - but the lack of this ability does NOT! It drives me crazy. Can you tell me when this feature will be available please.
So many of the OR updates make absolutely no difference to me in any way. This would make a massive positive difference.
Yes, that makes sense, and should be doable, though as always I don't have an ETA.
Hi Lisa, great suggestion and we agree. We've talked about having a simple process for this like... booking list view > filter to find range of bookings > batch button > email > open window > select template or compose > send. Hugely useful no doubt. The problem is spam. We've grown a lot over the past couple years and everything we do re: email and SMS has to consider bad actors and/or users that have good intentions but get carried away. It doesn't take much to hurt sending reputations and we hard to maintain ours. We've got some ideas for how to do this for both email and SMS, just need space on the roadmap to do so.
I would love if there was a way to run a report so that archived properties income details are also shown.
I often run the Bookings Summary Report compared to the prior year, but because we no longer manage some of the properties from the prior year it does not show the total income we made for the year. It would be helpful to be able to see total income earned from all properties including those that had been archived.
Thank you
Basically you're asking for a custom OwnerRez app, which is a very large project that certainly won't happen anytime soon.
However, since OwnerRez exports data using the iCal Internet calendar standard, you can use any other program or app that supports that same standard, and there are loads of them. We don't have any in particular to recommend, but Wikipedia has a page:
https://en.wikipedia.org/wiki/List_of_applications_with_iCalendar_support
This weekend new Covid Regulations were announced that go into effect one week from today. I needed a way to immediately email all our current guests (who will still be here when the new regulations take effect) and all future guests who will be staying with us between the regulation start date and 30 days after.
Currently this is not possible in OR, but I feel this is critical feature for a vacation rental management software to have, as I can think of many reasons where PM would need to contact current and future guests to inform them of urgent information. For example:
Forrest Fires
Road Closures
Landslides
Hurricanes
Covid Regulations
Wildlife warnings (Bears, etc.)
I completely understand why OR does not want to become an email marketing software but I do feel there needs to be some capability for immediate communication with current and future guests.
A new trigger option that worked something like this might do the trick:
Send message immediately to "All Guests" staying between "enter date range" if the following criteria are met "Tags, Status, etc. as with current trigger criteria options.
I understand I could export all the guests and send this message via Mail Chimp or another email marketing software but in emergency situations this is just too time consuming and most of the situations I can think of for needing this capability would be constantly changing requiring follows to be sent to let guests know of the status.
