Feature Requests

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Yep, we have assignment and acceptance for housekeepers on the todo list. It's been demoted a couple times for channel integrations, most recently Airbnb, but once that's done a housekeeping module will be at the top of the priority list.

Yep, we have plans for both categorization of expenses and surcharges as well as tracking maintenance.

We're currently working through channel integrations, most recently Airbnb, but once that's done those other tracking things will be high on the priority list.

This is an excellent idea that I could use as well.

It would be helpful to have a report that displays what properties are check in /out by housekeeper.
I have 4 different housekeeping companies and it's time consuming to export and then have to sort the reports by properties that each company cleans. It would be awesome to assign a housekeeper to a property and be able to run a report by housekeeper. And/OR have the portal access have a field that assigns the access to an owner vs a housekeeper and let the housekeeper be able to run the Daily Checklist report to see who is checking in/ out and staying. Easy view to read for everyone.

Add a new report to track maintenance issues or use the Expense area and add a catergory (picklist)
Expense: Maintenance, Housekeeping, General, Admin ,etc.
This way you can run reports on expenses by category by property.

It would be nice to record all the times a PM has to go to a property and record the reasons why. You can currently use expenses but it would be great it it could be separated out on the PM statement.

A lot of the stuff is out there - articles, forum threads, etc.

I am a writer by trade. There is two parts to documentation 1) content and 2) getting people to that content.

The main problem I am finding in setting up, is it is a fishing expedition to find applicable explanations and grasp stuff to apply it. You would spend less time explaining some stuff to forum questioners, if you organized 80% of the stuff most people need to get set up. The search box for support is a messy way to figure out how to do things.

The forum model is weak, as once something is a few weeks old, it rolls off from view. You should manage Forum threads with people looking back, in mind.
-- Add a NEW forum category on top "Helpful Articles about OwnerRez", where you can put threads to past articles and past forum really useful posts that might help people. Make it Read Only. People know how to find the forum.
-- Add a NEW forum category called "Setting Up Your NEW OwnerRez Account". Put it second. If things get in it that don't apply, move them to the proper forum category.
-- Forum category "General Help and Questions" is the most popular, so maybe rename it to "Help With Your EXISTING OwnerRez Account." Make it the third forum category. Again, If things get in it that don't apply, move them to the proper forum category.

But I do not think this is just an OwnerRez problem. Any sophisticated, complex product will take a lot of thought. That is why some spend hundreds in a one-time setup cost. It has some merit, offering it as an option.

I would focus on tutorials and videos before articles.

Proper support - articles, tutorials, videos - is our number one problem by significant margin. We have some major updates coming on that but tend to be slow on actually delivering on that side. Our main www site is years behind. The Features/Tour area is laughably out of date. 😥 Frustrating but fixable!

I am in many groups and my observation is that many people are somewhat intimidated by the set up process and do not use OR to even half of its capability. Are there any videos or slide shows stepping people through basic set up, defining property and amenities, hooking into major OTAs( and I don't even mean channel integration - just icals), setting up auto responders with templates, rental agreements etc.

Even in Smoky Mountains Owners group where many use OR I still notice that many basic features seem to be not understood or under utilized.

Am I that one user that every IT implementation has who knows just enough to be dangerous? :-) LOL

Indeed. At least if you're the size of Airbnb or HA. Agoda and some others have signed with us but they're too small, buggy to be worth the while yet.

Now we're talking! You should have led with that first!

(Kidding!)

Yep make sense. You need to have a training class for others, BlueMtn. 😉

OTA full integrations come first

I consider that an update - although without a date. ;) Thanks for the reply and hopefully the OTAs will stop messing with things long enough to move forward in other areas.

Ps - If you enable this I will send you a coupon for a huge discount! Let me know when it happens......

I do not need link for VRBO reviews in this particular template. They get the link to post a review on VRBO from VRBO automatically.
Also, the goal of this template is to emphasize booking direct with me next time so that they don't have to pay VRBO fees.

That's probably because VRBO/HA no longer allows non-verified guests to write reviews. They recently closed that off like AIr does. So linking to the reviews page on your VRBO/HA listing will no longer work unless the guest has a verified booking on VRBO.

No updates yet - sorry about that! 😥

We keep having to back-burner stuff like that because of important features that pop up. We just finished a large HomeAway API update for instance which slowed down a bunch of other things. And now we just signed with Airbnb so that will be coming too in the near future, also slowing down some things. There are certain features that we are forced to drop everything and work on based on time tables, industry partners, etc. Rest assured, though, that we are working on a bunch of other things. We just expanded our Door Lock integrations and have more coming out soon. We are also overhauling our email templates and system messages and will have that out soon.

Your template does not have a line for vrbo/ha reviews

Any progress on Coupon Codes? I am grateful for OwnerRez and the response to questions is superb.

The only thing I find lacking of serious import is the ability to offer coupons for marketing purposes. Would love an update on if this is something we can realistically expect and if so when.

You don't use vrbo/ha?

yes. You need to set up an email template that will request guest to write a review ( I get mine triggered 4 days after departure). Insert the field {BUREVIEW} - when guest clicks on it, it will open a form for them to leave a review. You get notification, open a review, look over and tick to make it visible.

Here is my template

Dear {CFIRST},

If you can take a couple of minutes out of your busy day, we'd appreciate it if you would fill an online review of your choice so that other guests can see what to expect. 

Review on our website ( this is {BUREVIEW} link)

Review on Google  ( link to GMB)

Review on TripAdvisor ( link to TA)

Did you book with us direct? If so, great! You got the best price! If you booked via a 3rd party site such as AirBnB, HomeAway/VRBO or TripAdvisor - they mark up the owner's rate anywhere from 7 to 17%! Vacation home owners advertise on all those booking portals, but you can find individual property websites (like ours) and social media pages. By booking direct from owners, you could have saved {BXSVCFEE} on your stay! < this is custom field I have for service fee amount>

Please know that there are real people behind owning, caring for and maintaining vacation properties like ours, so you are not "renting an AirBnB" - you are renting someone's vacation home, 2nd home or future retirement dream home. These mega booking sites do not own vacation homes - folks like us do.

We offer returning guest discount (when booked direct with us, good at any of our cabins) and friends/family referral discount.

Thanks again, and if you have any questions or concerns, or need information, please let us know.

Signed

It is now 2019- is there a guest review or some method of making notes about a particular guest (e.g. they prefer to use our dog gate amenity, birthdays other important dates)?

If you hover over a cell, it will show you the exact change. You can also export to Excel to see all of the details.

PDF is a good idea -- in the meantime, most browsers let you print to PDF. So if you go to a report and print to PDF that should give you what you're looking for on the display with chart.

Inserting reports into owner statements is another good idea, but it might be better done as just giving access to those reports on the portal. We don't let you do that on any report yet, but check out the portal access permissions -- we've recently added an owner dashboard option that shows owner revenue and occupancy YOY as of today. That may give you what you want right off.

when you run a report, there is a radio button "compare to previous".

And since we're on the topic of reports... it sure would be great to be able to export them to .pdf, or some other format that actually displays the report in a way that it can be pasted into an email or some other type of document to share with people. I know I can export the data to excel, and then there's probably a way in there to rebuild the graphs, but that's a lot of work and prone to error.

And let me take a moment to wish out loud...
How about a custom field for reports so I can insert one right into an email template. e.g. PM Owner Statement - display occupancy rate for the month compared to last year.

Is there a way to search the feature requests? Not sure if this has been suggested before...
When I run reports and compare to previous time periods, I like the red/down and green/up arrows that give me a quick view of whether or not I'm doing better or worse. However, I'd like to know 'how much better', without having to do the math. Perhaps the calculation between old and new data points could be displayed beneath or beside the arrow?

Coming very soon! Almost done with dev and out for testing in a week or two, so I'd peg it as early July.

I know cleaning and SMS were delayed....any news on this feature?

I only have people with occasional complaints on other forums that they didn't get their payment from this or that OTA. So just want to stay on top of that, especially in the beginning. I suspect after a few months, it will be a lot smoother than I anticipate. Some of the OTA forums are filled with a lot of venting about how evil they are and how much they hate VR owners. I am trying to be more optimistic :)