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Depending on exactly what you're trying to do, you can sort of accomplish this, because Airbnb uses the various fields differently:
https://www.ownerrez.com/support/articles/channel-management-api-integrations-property-field-differences
I strongly suggest adding this feature.
It has recently come up that having the ability to having unique property titles for each channel would be helpful. Not all channels have the same types of clientele and different text works better/worse on channels.
Yes. Saw that criteria and have been using it, but it will not automatically send the door key when the card info is entered.
Let's say I send the door key at 7th day, I will use the "card on file" criteria to not send it to booking.com customers who does not have a credit card on file. Then I will need a trigger to send it to them when they enter the credit card. I am using the "card on file" criteria to tell them, "We are not sending you the door code until you enter the cc". Then I will have to send it manually as I see that the cc is entered. I am merely trying to automate this with this trigger. Let's say this is a last minute booking at 10pm same day and I am sleeping at that time, they will receive the message that they are not getting the door code by using "card on file" criteria, then they will enter it and I would not know, since I am unavailable and the guest will not be able to receive any door key at that time and will not be able to check-in although they may have entered the cc and now the cc is on file.
There is a "Card On File" criteria for triggers, so you could do the opposite - not send the email if there is no card.
Add the ability on the Booking Screen Search to use the * wildcard when doing a search so you could enter the last 4 digits of a phone number as *1234 and OR would find the bookings that have phone numbers on them that have 1234 in them.
This is a great feature, I want it too
Creating a trigger like this will ensure that a late night booking.com guest will automatically receive all the info as soon as they put a cc in for the security deposit. That way I do not need to manually monitor and possibly miss sending a guest's door code. So unless it is a very hard thing to add, I see lot's of benefit for all the bookings that does not provide a cc card to the host. (Booking.com started working like airbnb and handling all transactions themselves, it is a win win since they also do not cut a 3% comission on cc fees)
True. This only applies to the bookings that you do not charge directly and paid by the channel after the check-in occurs where the channel does not offer damage deposit and leave it to you. In this case it applies to all my booking.com bookings. And they seem to be the ones who require the deposit most. I just had a unit trashed by one of them and there is no way to recover since they neglected my requests to enter security deposit. I am trying to avoid this by only sending them the door code, after they add a cc for for security deposit.
I don't think this would be the right way to go about it - in most cases, the security deposit is scheduled as soon as the booking is made. The only time it would be scheduled later is if the initial payment was made by check.
I am trying to setup a trigger to send door code only if the customer has a security deposit scheduled or have card on file for certain bookings. So as soon as the security deposit is scheduled, the check-in info can be send. Can we add this feature.
We feel it's important to reiterate the house rules in the rental agreement. As there isn't currently a way (that we've found!) to automatically include them, we've had to create a custom field with the house rules for each property to include them that way. However that means that any time we make changes to our rules, we need to update it in not just the house rules section of OR but also in our custom field. It would be so ideal if there was a built-in field for the house rules which we could utilize in email messages, rental agreements, etc. when needed.
I don't think it's particularly likely that we'll support any new payment processors in the near future, since we support so many. But, it is possible that Chase works with Authorize.net, which we do support. It's worth asking anyway.
We'd really love to use Chase to handle our CC processing but Orbital doesn't seem to be on the list of integrated gateways.
Is there a way to request this integration?
I vote for this new feature request as well. Could automate moving my customer information to MailChimp!!
Set default to auto-populate the {BCLEANDATE} with the check-out date. Then the field could be used in msg's to cleaners on new booking, booking change, booking cancellation, etc.
That's very unlikely, because the "Read" indicator is highly unreliable. Many people have their email clients configured in such a way that we don't know they read it. And, often the "Read" indicator is actually triggered by someone's spam filter, and no human being ever saw the email.
Bumping this, I just got another guest who never read any emails and is literally 20 mins from my unit.
Out of curiosity I searched email history for my welcome email and it shows 8 out of 25 never opened. I imagine in some cases that is someone with privacy cranked up, but I'd still love to know. My reaching out with a message of "just checking to be sure you got the email" will generally be viewed as my being conscientious/helpful and *sometimes* will avoid a terrible guest experience of showing up and me being unavailable.
Could a trigger be added for unread status?
I would love to see this as well!
An email tag that can capture the last 4 digits of a bookings phone number into an email. Starting with mobile which then moves to any other contact number. Or the ability to create this tag with your specific requirement (last 5 for example).
Thank you.
+1 this feature would be great - a tag that takes the last 4 digits of guest phone number, shouldn’t be an issue for these guys! :)
It is unlikely we'll be adding more sophistication to our cleaning scheduling soon, if ever, because we integrate with several excellent companies that do a first-class job of housekeeping and maintenance scheduling:
https://www.ownerrez.com/support/articles/housekeeping-service-connections-overview
Granting Portal Access users access to the Stays report makes sense, and likely will come along eventually.
We have several guests that want to be notified if we get a cancelation. It would be great to have a way to easily track this.
I apologize if this request is already out here but I have looked through them and didn't see one.
1) Ability to grant users (cleaner/housekeeping) access to change the cleaning date
2) Ability to create a cleaning dashboard with a calendar type view that would show the scheduled cleaning date
3) Grant users access to Stays report
Look forward to hearing from you :)
Sincerely,
Emma B
Hi Dori,
I believe the new recommended way is to turn on your location tracking in QB online. Once this feature is turned on you can link the locations in your OR QB property settings.
Hope this helps!
[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/day-of-week-email-trigger-during-reservation-stay)]
Would it be possible to to a trigger (for message or email) to a guest on a specific day of the week as long as they are staying at the rental (and also maybe a 'grace period'). For example, I like to send a message every Thursday to whomever renters are occupying the rental at the moment to request that they take garbage out to the road for a Friday Morning pickup. Hence if they stay there over the course of three Thursdays, that reminder would go out every Thursday. An optional grace period such as 1 or 2 days would eliminate the message being sent if they for example arrived on a Thursday.... I guess either a grace period OR just the elimination of day of arrival from the trigger.
I have been filling out all sorts of information in the past unique benefits section about the family campground where a majority of my homes are not to find out that this information isn’t displayed in the website. Can this be done?
[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/guests-names-addressesage)]
I would like for the website to have just a general tab that can complete to tell about us as owners/property managers.
I would also like to see a tab that would explain the inquiry and booking process, it can tail about the payment options and basic information That the guest now doesn’t get until they inquire.
