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I appreciate comment #2 with the workaround, but I do like Tom's idea and his way, having OR do all the work, sounds a lot easier ;)
Thanks to COVID, we're seeing a higher number of multi-month stays (travel nurses, corporate bookings, etc.).
Taking these bookings is a bit of a pain because the property's default payment rules apply (e.g. 50% or even 100% of the *full stay* due at the time of booking, depending on how far in advance they book), and there's no way to change this in the quote.
When sending a quote, I've resorted to changing the payment method to "Check" and telling the guest I'll set up the payment schedule and send a request for the credit card manually after they complete the booking. Invariably, this causes confusion on their part and annoyance on mine because I often have to chase them down for payment, etc.
It would be nice to be able to override the default payment rules on a per-quote basis so that the system correctly prompts them for the first payment and everything at the time of booking. (Ideally, automatically handling monthly stays a la Airbnb would be nice, but I understand that might be challenging because the current way that the charges are set up doesn't really tie a particular rate to a particular period of time.)
I'd like OR to automatically hide anything under a 4 star review. Could you add that functionality to reviews?
We send some messages using the existing trigger (immediately upon RA signature), but we would like to send some specific messages X days later. Thanks for considering.
Me Too! Zapier or hubspot integration
BTW, we reached out to PointCentral also, and they confirmed that they DO NOT have a 25-property minimum requirement. They've simply reorganized how they service the smaller accounts. Per their response:
We do service the smaller property managers, we refer to them as RBO’s (rent by owner) We have just refreshed our website to capture those property managers that fall within the under 25 category by having them use this link to our partner Helm Smart Home. RBO’s will still be able to have access to the PointCentral technology as well as the hardware through this relationship and ecommerce link below:
https://www.pointcentral.com/rbo/
@Chris thanks for following up on this! In case anyone comes across this thread in the future, we had a call with Operto and they said they do provide an integration with OwnerRez, but they use VRScheduler to provide it. They cover the cost for VRScheduler.
@LayerFort we are currently setting static codes, but we would like to use something like Operto for access management. We also looked at PointCentral, and would like to work with them, but we got a message back saying that they are not onboarding anyone with less than 25 units right now.
We're not currently integrated with Operto, but we do have an API if they want to integrate.
We also support several lock services directly: https://www.ownerrez.com/support/articles/integration-door-locks
Hi Pam,
Are you setting static codes there, or is Operto connecting with a RemoteLock alike service?
We are considering using Operto (https://operto.com) for automation in our rentals. Are there any plans to integrate with them to generate access codes for guests?
So you mean using tools on properties you’re not paying for?
Hi Tom,
You could solve this easily by finding the element’s name in your browser console and using CSS content https://www.w3schools.com/cssref/pr_gen_content.asp
If there are more .div’s with the same name use :first-child
Can’t think that would be possible when using GMB reviews, letting them pass thru OwmerRez before being pushed is plausible.
Let’s say the request is added, would you want to deal with multiple review systems? When a review is placed on Airbnb, should it push to GMB? It sounds like more work for you and to code instead of having an added value.
An idea is placing a QR code on a door hanger “Cleaning practices applied” and “Leave feedback” with a scannable QR which leads to Google Reviews. Promoting the guests is taking it a step further ( secret discount code for next year, wine, etc.)
You could always manipulate reviews on your website thou, no added value there as well.
Just noticed on my OR calendar widget that dates more than 180 days out show as "unavailable" to interested guests. This is because I set the availability window 180 days out in OR, but would be great to have a pop-up appear when entering dates and number of guests stating that "dates more than 180 days in future are not available to book yet", so that guests know they are free but not yet available, instead of guests seeing all future dates color coded in the calendar as unavailable and assuming they are all booked up. If not a pop-up, perhaps a third color category along with "unavailable" and "holiday" called "not yet available to book" could work as well. Anyone else with me?
Dear members of the best vacation rental software in the world.
#1
What are your opinions on adding a field in Surcharges/Discounts where the defined Surcharge or Discount would be deleted automatically after it expires (selected date). Dealing with temporary discounts happens often to us, this way the list does not get flooded and is tidy and reduces the checking of every custom discount/surcharge.
#2
Adding a "Booked between" criteria instead of selecting dates "On", or digging into the seasons and/or holidays.
the "is" could be two date selectors.
I agree that just better sorting and filtering on the results page is vital. I feel like the system is seriously limited in this way and it feels kind of crippling when you have any more than a few properties.
I am having to input a bunch of new owners and I really wish I could just import from a spreadsheet or something rather than doing manual entry.
I am inputting our owners and really wishing there was functionality for adding multiple owners -- often the homes are owned by a couple, and we have both email addresses and phone numbers on file and there is no way for me to input both parties info into the owner data page.
Wouldn't it be great if somehow there was a way to send guests a link to the Guest Instructions?
In this day & age when everyone wants to do everything on their phone how nice would it be if they could click a link and not only see the Guest Instructions but their stay-specific door code (if applicable)?
No automated way, but it's needed for sure. That and quote-based triggers in general (both email and SMS). You can do this manually of course by following the quote > guest > conversation and sending a manual SMS in the conversation stream.
You can do a 1 day block. It starts at checkin and ends at checkout, so it goes over a night, so it looks like 2 days but that’s how reservation systems work. Guests don’t book days, they book nights. So in effect, a 1-day block is really a 1-night block.
It would not make sense to block 1 day, really. I guess you’d be saying a guest staying the previous day would have to check out at midnight and someone coming the following day would be able to only check in midnight or later on that same day. Does that make sense?
For having more accurate historical reporting, it would be helpful to have setting in many reports to “include inactive properties.” Occupancy and booking reports for example cannot be complete without inactive properties included.
Following up on SMS the quote in response to inquiry. I am doing it manually still. that was 50% of my need for SMS - to send quote link via SMS vs email only as I see many quote emails go unopened. Thanks
Interesting! I haven't seen it on the API side yet, but we'll keep our eyes peeled.
We do support the non-refundable discount option already.
Chris: I found the entry in my browser history but the page now comes up empty. The URL includes "variable-cancellation".
I called Airbnb and they said it was a new feature that was released to a limited set of SuperHosts, then pulled back. So, it is coming. Maybe your contacts on the API team have more details or info.
I went back to the page and it wasn't there. I SWEAR it was there yesterday as I was playing with it on one of our listings. I wonder if it was a new feature that was accidentally released to some SuperHosts then withdrawn?
It offered the opportunity to pick a different cancellation policy along with a start and end date. Pretty simple from the owner's viewpoint.
I'm not aware of Airbnb letting you set a different cancellation policy for specific date ranges, other than things they have admin overridden for COVID etc. Not a user accessible, "use policy X for these dates and policy Y for those dates." Can you link over a support article on their side that describes the process?
Not specifically, but you can add a custom field to collect it during the rental agreement signing process.
https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance
I stumbled across the fact that Airbnb is now offerng this, and I think it is a great idea. I would very much like to have a stricter cancellation policy during prime periods (like Thanksgiving, Christmas, Spring break, etc) but a looser on during slower periods to potentially attract more bookings.
Are there plans to support this within OwnerRez for API-connected listings?
And, if so, will that carry-over to direct booking with OR as well?
