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Brivo has the ability to send email and SMS - to solve my problem of OR not having booking and/or property status fields might it be possible to actually send to brivo with the Integration of the booking the guest email and phone number? I could then use Brivo to trigger the email or sms I want the guest to get the first time that their code is entered into the door lock.
More integration as in when a guest calls it will "Popup" their reservation if their phone number is recognized?
If you are going to do last 4 of phone can you also populate the Door Lock integration (Brivo) please?
Hi Dori and Tracey,
The problem with this is that it's not one night that is available - it can be on both sides. When both sides are available, the language changes to something like "the night before (date) and the night after (date). This allows you to use the same field code to target both scenarios. We can definitely add more field codes to show specific dates, so this is a good suggestion. I just wanted to point that out.
Hi Alanna,
We don't have integration yet, as you know, and no ETA for that to be scheduled. I turned this topic into a Feature Request so now you can up-vote it to add your support.
Hi Dori,
Thanks for the suggestion!
You may already know this, but we have a blurb written in our QuickBooks FAQ doc here about this issue:
https://www.ownerrez.com/support/articles/quickbooks-common-issues-questions#taxes
Basically, we don't support the built-in tax wizard that QuickBooks uses because it creates complications. Instead we recommend using Product or Service Items in QB to map to a Taxes liability account. Then map your OR taxes to those Product or Service Items instead.
But we will leave this here as a feature request to see if we can get the built-in tax wizard supported in the future.
Is there any chance of OR integrating with pricing via Airdna? I've found their stats to be most helpful, but they haven't had a pricing tool yet. I see that they have a new feature, to link with Airbnb, and I am wondering about an API connection with OR.
Were you able to find another resolution for this language?
I am looking for the same thing! Were you able to figure this out?
I'd prefer last X of number where X can be defined in settings. We use 7-digit phone number for a property in urban area where people could more easily see/watch you typing in a passcode.
Interested to know what functionality would be gained by an integration? I can't see what information from the device or data sent to the device would be useful? Other than sending the clients number so they get a text when they are making a lot of noise. Most people are on the free plan with minut, access to their api I believe would incur a monthly fee.
Currently, you can either print the report (your browser should let you print to PDF) or export to Excel.
I'm not sure exactly what a "document format" would look like, do you have an example? If you want to make something that's got a cover page or something like that, you could export to Excel, then copy that data into Word.
I prefer my reports to look like reports rather than spreadsheets. I would like a
way to select that option when viewing and printing them. If it's already available,
please explain how to access them. Thanks
Hoping to put this one on the list of vendors to partner with on API integration
https://www.minut.com/
Currently, the tax lines are coming into QB as a line item on the invoice.
Taxes should be coming through to the Tax line item on the invoice so that the tax reporting is correct.
Currently, I have multiple invoices with tax line items from OR, but when I run the tax reports in QB, they show $0 collected in taxes, because the amounts are not showing up in the tax field.
Please direct the taxes in OR to flow through to the Tax field in QB so that they can be reported on from QB.
Thanks!!
Hi Sloanish,
This is a duplicate of https://www.ownerrez.com/forums/requests/code-field-for-last-4-digits-of-the-guest-primary-phone-number make sure you vote over there to consolidate all the votes in one spot!
I want this too. Post below is copied from another post.
Give us the option to utilize last 4 digits of phone number starting with the mobile number if available, and then any other phone number if mobile is not available and finally, if no phone is available continue to use the random number.
[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/email-tag-for-the-last-4-digits-of-a-bookings-mobile-phone-number)]
[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/email-tag-for-the-last-4-digits-of-a-bookings-mobile-phone-number)]
Yes, that's it exactly.
Customers would be Property A, Property B, etc.
Sub-customers would be the guests of each property.
This allows for drill-down reporting in QB that I find extremely useful.
Thanks for considering it.
Thanks, I'll watch for the update.
Interesting recommendation, Dori. Thanks for suggesting.
To be clear, the main "Customer" would be the property name like "Acme Beach House" and then that would have a sub-customer of Susy Jones.
I didn't know that QB supported multi-level Customers. Interesting!
Hi Dori,
It only zero's out the invoice if the charges in OwnerRez are zero'd out. The QB invoice is always designed to mimic (ie. be an exact copy) of the charges on the booking. So when the booking charges change (whether for a refund or any other reason) the QB invoice will match.
The problem is that refunds are not created in QB (as a credit memo or whatever) so it does leave a problem with cancellations/refunds.
We plan to update our QB process to handle sales in a way where money is transferred from liability (for the initial payment) to an invoice or sales receipt later when the booking arrives. This will also help with the refund issue.
100% agreed. This could be useful for several events like trash, mowing days, etc.
Yep, that will definitely be fixed in a future release! We have plans to make calling a more full fledged feature tied to the same number -- where you can call in and out on the number as well, and the voicemail will be showing in CRM and conversations as well as the guest conversation view.
Great to hear you're getting full use of the SMS :-D
I love the CRM/inbox. Emails and SMSs end up there as expected. However when I left a test VM on my OR SMS number, while I did get an email to my personal address, it did not show up in the CRM inbox. That seems like an oversight, will it be fixed in a future release? It would be nice to see VMs as part of the conversation with a contact. (On a related note I don't think OR emphasizes enough how versatile these SMS numbers are. We use it as our main number for our property for texting and inbound voicemails, and it allowed us to get rid of Sideline for our business communication.)
I have a triggered email for my housekeeper 1 day before a guest checks out reminding her to schedule cleaning for after they leave. What would be better though, is if in the template I could also tell her when the NEXT guest is checking in. That way she will know how much time she has. A simple solution for this would be to support some {BNEXT...} field codes which operate in the context of a booking, but give information about the NEXT booking.
It would also be nice if we could specify "Every" or "1st", "2nd", "3rd", "4th" occurrence of that day of the week in a month. For example I'd use that to remind guests on the first Thursday of the month to please let the Orkin guy in to do his pest control treatment.
I agree with you, in fact personally I think all external links should open in a new window, not just social media.
But slightly confused as captainmorsehouse.com is a wordpress site and not an Ownerrez hosted site and even on the wordpress site, the social links are set to open in the same tab.
<li class="et-social-icon et-social-facebook">
<a href="https://www.facebook.com/captainmorsehouse/" class="icon">
<span>Facebook</span>
</a>
</li>
<li class="et-social-icon et-social-twitter">
<a href="https://twitter.com/captainmorse/" class="icon">
<span>Twitter</span>
</a>
</li>
<li class="et-social-icon et-social-instagram">
<a href="https://www.instagram.com/captainmorsehouse" class="icon">
<span>Instagram</span>
</a>
</li>
When OR creates a new customer in QB, I'd LOVE to have the ability for that customer to come in as a "sub-customer" of a particular property.
What I do now is manually edit the customer to be a sub-customer of a particular property. The problem is, whenever there is an additional update from OR, that sub-customer designation gets removed, so I end up re-assigning it several times, until the customer no longer gets updated / ie all transactions are in the past.
Is it possible to either a) allow the customers to be sub-customers as they come into QB, or b) prevent the customer's sub-customer designation from changing / reverting on updates?
TIA
