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OK, I'll keep you posted.

We've had reports from people who were able to call VRBO and get the email proxying and obfuscation turned off. That's worth a try, all though it may take going through several people over there to get it done.

Yes, the email addresses are blocked.

I'd love to be in the Beta Group to experiment!

HomeAway sent out an email to that effect, but we're not seeing it implemented in practice, at least for most people. Are you actually seeing the email address blocked when you get the inquiry in OwnerRez?

We're working on a new "Property Manager" integration with HomeAway via their API. That should solve all of these issues, including a full inquiry API channel, calendar sync, and integration of HomeAway Book Now with OwnerRez. I don't have a firm date yet, but we're projecting feature complete by the end of the month.

I can put you in the beta group for that if you're interested.

VRBO just disabled the ability to automatically pass the real email address into OwnerReservations. Getting the real email address is pure gold from a marketing perspective.

Would it be possible to force the "real" email address when someone is booking so we have their real contact information for future interactions? Is there any other way to get the real email address into the inquiry (I notice it is available from VRBO's site).

I really don't want to be at the mercy of VRBO to contact my guests!

Hi Michelle,
I understand. Maybe one that limits to show the ammount that is still clearly visible? A legend attached to the calendar showing colors attached to property names would be useful too. Looking forward to it in the future :)
Ella

Hi Ella,

Yes, I know exactly what you mean. We don't have a public widget for that yet, but we plan on releasing one. Others have asked for the same thing. Keep in mind that the calendar widget can only hold a certain maximum amount of multiple properties do to the inherent space limits. A "ribbon" design can extend down the page, vertically, with unlimited properties. A calendar can only hold 8 or 10 properties before each day cell runs out of space. If have 3 or 4 properties, you wouldn't notice this problem. With more properties, it starts to become a problem.

-Michelle

Hi Ella,

Great question! At the moment, we don't have a setting to turn off that Pet field. But you can always set your property rule to not allow pets. Then, when the guest goes to click 'Book Now' or 'Send Inquiry', the form will tell them that pets aren't allowed.

-Michelle

What I have in mind, is the view that we have when we click on "bookings" tab here. Calendar opens and all the properties are on it.

Do you plan on having a calendar widget that would display all the properties?
I do not like the ribbon option but would love to show them on one calendar :)
Ella

Hi there,
It would be great if we had an option to pick if we want to show "pets" on the inquiry form when we edit the widget.
For example, if I don't allow pets, there is no reason for me to show that on the form. In fact, it would only bring in unwanted inquiries.
Please let me know if there are ny chance for that option to be implemented. :)
Ella

At the moment, we don't offer any out-of-the-box widgets for that, but I know what you're talking about and it's something we plan on supporting. There are several types of calendars: the one you mentioned where multiple properties show up together and then a full page display that shows the same thing with some filtering capability.

Is it possible to display the Calendar widget on an external website but default to the ribbon view displaying ALL my properties? I want to give people the ability to see what's available across 8 different properties all on the same complex in the calendar vs. having to scroll through 8 calendars.

Let me know if you have any ideas or work-around to make this scenario possible!

Thanks. The single goal I would have for this solution would be one-way calendar synching showing blocked off if ALL units were booked.

Hi Damon,

This is a request we've chewed on before. I'd say about 10% of our users are in this situation - one listing on VRBO but it represents 3 or 4 actual units. Then in our system, they have Unit 1, Unit 2, etc.

There are a couple problems with doing this...

1) It is impossible to parse inquiries to the exact right property in our system so you're always having to assign it after the fact manually.

2) Any calendar syncing could only ever be 1-way. We could write logic that would turn off availability if ALL your units were booked but that would never work in the opposite direction.

At the moment, OwnerRez only does 1-way syncing, but we are actively working on a larger 2-way syncing system as part of some fundamental changes to work with the walled garden listing sites that everything is turning into.

It's definitely something we'll continue to think about, but it's not an easy cat to skin.

-Michelle

We have a 4-plex but list it as a single property on VRBO, TripAdvisor, etc. This makes it impossible to automatically synchronize calendars.

If there was a way to aggregate the calendar into a single calendar, I could synch that calendar with VRBO, TripAdvisor, Airbnb, etc.

Your double blind email concept got me thinking about this...it would be a way to seamlessly interact with these booking engines and ensure we receive inquiries only when properties are available!

Damon

This indeed would be a nice feature. Subscribing for updates

Thank you so much Michelle, it's so nice to see that your company considers what it's customers would like and if possible makes it happen. A great way to create loyal subscribers!

Will look forward to seeing what you come out with next.
Wendy

Hi Wendy and Claudia,

Thanks for the feedback. We'll discuss internally. I know we're developing several public calendar widget pages that will have whole year views.

You're right about the quote acceptance forms. We plan to make that more configurable so you can require one or more of those fields.

-Michelle

Hi Claudia! yes to the pet information also, because I assume no pet when they don't put one down but that's not always the case...

Wendy

I second that, Wendy! Preferably, their cell phone number.

Also, for them to have to enter PET info. Whether it is 0 or 1.

Claudia

If we are making a wish list ;-) I would love to be able to see the entire year on the calendar. Also, would love the phone number to be required on the booking form.

Great product,
Thanks!

Wendy

Hi Jon,

You're right that that exact report is needed, and it's on our to-do list. Before offering it, however, we have to change how taxes are done a little. The current tax report kind of demonstrates the problem. Taxes need to be more structured so that they can be broken down cleanly on reports. We do plan on having a line-item type report, though, which is what you're talking about.

-Michelle

Hi Michelle,
I have been looking at some of the new reports available in beta. Some look great- but I need a report that will show me for each property all charges, including taxes. This will make book keeping easier for me. Perhaps this now exists but I can't find it.


Thanks

The list of properties shows their address, but there's no display of the property phone number. That would be very helpful for locations where cellphones don't work, so the only way to get hold of a guest is to call the landline at the house they're staying in.

Hi Gclaseman,

Thanks for the suggestion.

We purposefully use your email address as the Reply To address on each message so that guests contact you directly.

Sending and receiving email through the app is something often requested and we're heading in that direction. We want to make sure it's managed correctly though so that email messages don't get lost and so that you can use your own email programs and all its conveniences without being forced to login to OwnerRez every time you want to respond.

We recently released some changes to how guests are recorded so that future CRM features can be developed quickly and cleanly. Email sending and receiving is a big part of that.

-Michelle

I feel it would be a great feature of the platform to keep track of "all" correspondence made within the platform in a thread style interface. I'm finding that once I send a quote and the prospective guest has a question they reply back to my email address and not OR's address thus creating two different sources of information that I have to search through.

Thanks, Veronica, for the idea and well said! I agree that this should be done. We've been thinking about "clone" features for some of the record types. The Move Property functionality that is currently available for bookings should also be added to quotes.

-Michelle