Feature Requests

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Hello,

I realize that the Airbnb messaging in OR is a fairly new development and I'm sure you are still working on it and making improvements.

Today I discovered that on an individual booking (Booking # ORB2850833) after clicking on "Search Emails" to view the communication history for that booking there is a new tab for "Airbnb".

When I clicked on that tab I see ALL of the messages on my Airbnb inbox.

I'd like to suggest that ONLY messages relating to that particular booking be shown in this Communication history option on the booking.

In the "Airbnb Messages" on the CRM tab it is appropriate to see ALL of the messages as it is currently shown.

Thanks for your consideration!

(PS - I just realized that the same suggestion would be helpful for the "Email" tab in Communication History. That tab also shows ALL emails sent in OR, not just those related to that particular booking. It would be nice to only see emails sent for that particular booking in the Communication History.)

Have you been able to add the multiple payments options yet? If so, where do I go to set this up, especially with channel manager?

I see some posts regarding adding Zapier Integration. Is this anywhere on the roadmap?

Tons of apps are using Zapier now adays and would allow people to further customize OR to fit their needs.

For instance I use Wave Accounting, it is free and in my opinion is just as good as QuickBooks. So while I would love a true API connection I wouldn't expect you to code one just for me. But with Zapier I could set up so many different triggers like adding customers directly to Wave and importing revenue, etc etc. I also use Podio for task management. Once again with Zapier I could have it set a reminder to change door codes since I'm not with one if your partners that connect automatically.

Anyways, I am in my trial period and loving all OR has to offer. Just think Zapier is a natural fit that would make it so much better

Thanks

Make sure to read this:
https://www.ownerrez.com/blog/product-updates-hosted-header-styles-menu-buttons-links-condensed-view-fixes-pool-icon-sms-sees-limited-daylight

Make sure to read this:
https://www.ownerrez.com/blog/product-updates-hosted-header-styles-menu-buttons-links-condensed-view-fixes-pool-icon-sms-sees-limited-daylight

Perfect thanks. Looking forward to it.

Awesome! This'll be a great update!

Just wanted to drop a quick note here... This is finished now (through dev) and in testing as I write this. Probably out live by end of August. 😉

Now that you have rolled out full AirBNB and VRBO/HA integration, you've positioned yourself where we (owners/PMs) can use OwnerRez as a single point of management. And I thank you for that! But because of that, you need to up your game on the reporting front. :) Would like to see a much more flexible reporting engine, including saving custom reports. Thank you!

Ditto on this! I want to send email to a SMS gateway but I don't want guests receiving text messages at 3am!!!

Yes, this is a known feature request. It's somewhat complicated to do though, so we don't have an ETA for it at this time.

We're planning much more functionality in this area as it evolves over time. This'll take a while to get where it needs to be, but you should see improvements.

I struggle with the current layout of the CRM contacts screen. It would be great if we could customize the menu like real CRM. I rarely need to see a guests physical address but always want to see notes. I hate that I have to click into a guest to see if there were issues with a prior booking.

I would also love to be able to delete or at least archive or even just Not Show some guests. I have guests listed from simple inquiries that have no data because they didn't book and it really junks up my CRM without any way for me to make adjustments. I can delete inquiry guests but not without jumping through hoops but no way for me to delete others with expired booking requests.

It would just be amazing if it would function closer to a real CRM making it more usable for customer outreach.

Thanks!

Thank you for all of the reporting options! However, it introduces a challenge for me to remember how to do my favorite reports and to then to recreate the customizations each time.It would be great if you could establish a Saved Report functionality, which would allow me to save a report with my settings and give it a name, and then I just need to click on it to have it generate a fresh version. Dates could be saved or dynamic (that is, not saved and requested each time the report is run). The option to do either would be ideal.

Thanks!

You already can do that. Create and email template to thank them for their stay and solicit review . Insert image, and image link to your Google or yelp listing.

I'm going to say, not anytime real soon... Our recent emphasis has been Airbnb messaging and SMS text support. What are you looking for specifically? You could also look into the cleaning-scheduling services we integrate with:

https://www.ownerrez.com/support/articles/housekeeping-service-connections-overview

I am currently working to further integrate the different cleaners and cleaning companies I have into the system. Could you provide an update to the status of this effort?

Hello,

Today I was thinking it would be great if we could include a photo image of our "Google Business" or "Yelp Business" logo that would act as a link to include on our follow up emails to our guests. We often will ask them to leave us a review on Google or Yelp and I think if they could see the graphic of each and be able to click on it to send them to our specific business listings it would be more effective than just sending them the URL in our follow up email.

Thanks!

Valerie

Yes that would be a great feature

Today's PU post is relevant to this:

https://www.ownerrez.com/blog/product-updates-cancellation-policies-channel-blackouts-condensed-charges-nonrefundable-airbnb-policy-rtb-on-properties

You can now define custom Cancellation Policies. You can also have Vrbo pick this up in the HA API connection and it will be completely represented as you entered it in OwnerRez end to end. So if you have crazy random policy with 3 different periods/%'s that go back, setting it in OR will also make it show up in Vrbo that way. Lot of other great nuggets in the new Cancellation Policies, but that one applied to what BlueMtn just mentioned.

We've many guests from US booking via Airbnb and we manually enter the country information into contact information for statistical purposes. However, when we choose the country as US, we're asked to fill a lot of other parts of the address information which we don't know. So, could you simply allow the country to be selected as US and don't require the rest of the address?

Another idea could be to populate the country information from the phone number automatically.

Thank you for your consideration.

This would be a useful feature to have.

It will make my life much easier when you guys roll this out. I know it's been in the works for a while. Any update on am ETA?

Good idea! We know the forums need a big overhaul, and we keep meaning to do it - but there's always something more urgent over on the system side, like Airbnb messaging and SMS texting.

I know of one owner who took Airbnb guests to small claims court and judge upheld their RA. So it is only rare because most owners (understandably) do not pursue it.

Hey Chuck -- If you go into the guest's reservation in OR and click on the Rules tab, down at the bottom of the screen shows the cancellation policy. I believe it's reflecting the one that was in place at the time the guest booked.

(Chris/Paul - can either of you confirm if that's accurate?)

Hi,

Would it be possible to add a "see more" button at the bottom of the Latest Discussions list? It would add more recent discussions to the page instead of trying to read all the threads below in order to catch up on the latest. It is difficult to keep up and I don't want to miss anything.

Thanks,
Mishele

This will be great, Thanks. Can't wait!

Awesome! Let me know if you need more testers!

Yay, great news!