Feature Requests

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I think it would be easier to develop a feature that can block single night same day at a user defined xx:xx PM cut-off and unblock in the morning. That would serve all channels including the hosted website and widgets without to need to adjust a lot of other components in the software. 

Ken, in the mean time, this feature request is identical, I think they would be merged and votes added up:

https://www.ownerrez.com/forums/requests/same-day-booking-cut-off-time#73008

As mentioned above, unfortunately Vrbo does not support this feature via their API that we use to connect with them, so this is not possible.

VRBO now supports assigning photos to rooms but even though I have configured in OR it's not translating to VRBO.  What can we do to get that working versus manually doing in the VRBO admin tool?

Unfortunately, no, at present Airbnb is the only channel that supports a specific time cutoff for same-day bookings.

Is it possible to add time cut-off to hosting website? (My website is through OwnerRez)

I've wondered for a while why the captions cover the photos when using the Owner Rez website? Can we please request the captions go under the photos? 

This is a verbatim message from a friend: "I just looked at bucks southern condo in Nashville. Very cute! The music theme fits Nashville perfectly. Only potential issue is the captions on some of the pics such as the living room pic made it hard to see the actual living room. Not sure if there is a way to put the caption under the pics or not." 

Host for 9 years with 16 properties, OR user for 7 years, not a complainer, hence the reason I've never brought it up but others are noticing and it's annoying me more! 

Bump. Seems like an obvious add to me. And I can’t imagine it being much work. Right now I never use the forecast because it’s littered with too much noise. 

Agreed.  I've done much the same with seasons. 

I have this through Lynx.  Guests get a portal link emailed and texted to them with the codes, the ability to lock and unlock the door remotely and even the ability to control connected devices like thermostats and garage door openers (if you have them as part of your subscription plan).

In two years, I'm not sure enough guests have used it to justify needing one.

Go Go Deals allows for guests to only be able to contact the host to inquire about a stay, however the owner rez API configuration says it can only to instant book.  Having the ability to publish our properties there, with the "Inquire only" setting on Go Go (as shown below) would be nice.

Thanks,

Ryan

VCVR

I'm curious about this as well.  My listing is showing as my name and not the name of the house and I can't figure out how to change it.

Glad to see this being discussed. I also think it would be very useful. 

We have a different nightly min. and rates for the MAJOR U.S. holidays. When I subscribe to the U.S. Holiday list, it brings in more than just the major ones like Juneteenth, Veterans, Columbus, ML King Jr., etc. We don't want to charge more for holidays where there isn't as much of a demand. It would be great if we could edit the U.S. Holiday list and only choose the ones we want. My workaround is creating a holiday for each major one and then making sure I set the occurrence for each year ahead, which is rather cumbersome.

Hello!

My hosted website rates that show by each property only show the lowest rate.  Is there a way I can display an average rate?

TIA, 

Would love to see a configuration to change the color by booking site, as well.  Makes the calendar much easier to check at a glance.

We have a different check-out time for Sundays (2pm) since we don't allow Sunday check-ins and don't need to clean that day. I need to be able to customize the check-out time for all Sundays so that, when our guests book a weekend, the confirmation email shows them they have until 2pm on Sunday.

I’ve been manually changing the Sunday check-out times in a guests booking, but only AFTER they have already booked. The problem is, they get a confirmation at the time of booking (before I can change it), that tells them their check-out time is 10am on Sunday (our standard time the rest of the week). This causes confusion for the guest if we tell them the Sunday check-out is 2pm, but their confirmation email tells them it's 10am.

No, no app is planned.  However, upcoming app-like notifications are discussed in this engineering webinar:

https://www.ownerrez.com/webinar-under-the-hood-4-3-2024?autoplay

So that should hopefully take care of that issue in the very near future!

Do we know if this is feature is in the pipeline? Not having a native OR app for hosts is severely limiting. We have not easy way to receive guest communication notifications, including SMS. 

Yes, the upcoming app-like notifications are discussed in this engineering webinar:

https://www.ownerrez.com/webinar-under-the-hood-4-3-2024?autoplay

So that should hopefully take care of that issue in the very near future!

And my emails are often very delayed.

The lack of notifications specific to the interface is concerning. Currently they get lost in a sea of emails.

Since every part of the OwnerRez interface uses responsive design, no standalone app is necessary - you can use all OwnerRez services in your mobile phone browser.

There are a handful of screens that don't work well on small screens - those are part of the changes Shawn mentioned.

And, we are planning to release app-style popup notifications in the near future, which is the other remaining feature lacking in OwnerRez that's common in apps.

Why doesn't OwnerRez have an app for owners?

Hi folks,

I’ve been using Ownerrez and Hospitable in parallel for about 3 years now, and this feature is one of the most handy ones I’ve found. I believe Ownerrez should implement it.

Having a preview of the guest’s profile picture, which means seeing the guest’s photo before they book when they don’t have previous reviews, has allowed me to avoid many issues with unwanted guests. I know this might sound biased, but my experience has led me to think otherwise. I belong to a large host group in my country, and we share a comprehensive list of guests who have caused problems. Systematically, I’ve found guests I rejected based on their picture in this list.

Hope Ownerrez could implement this feature in the future.

Looking forward to see it working too, it would make my work so much easier.

As a ownerrez client who already has a ownerrez hosted website, I'd like the Google Vacation Rental channel to automatically use branding from my hosted website when I set up the GVR channel.

Must have: use some field, such as "Company Name" from branding  that is already set up in OR.

Nice to have: allow me to change the branding to anything I want, specific to the GVR channel.

Background: when I set up GVR as a channel, rather than list my property's name ("Casa Luna Verano"), OR passed my personal name ("Kraig Meyer") as the official website in GVR.  Although I'm not certain, I think OR created a second brand automatically in my account when GVR was setup and this second brand had no company name.

Paul, I truly appreciate the transparency. Thank you for sharing.

Hi Justin,

What you're being told by Yada is a bit misleading.  Let me add some context...

We have an open API that is free for all to use, but it does not include messaging access.  When partners build apps for OwnerRez, using our API, they often ask us to certify/test it and promote it with them after certifying that the integration is good.  There is a cost to do that, and we work that out with each partner on a case by case basis using industry standard agreements.  Again though, that does not include messaging.

However, in recent times, we have been heavily pushed by messaging vendors to add messaging API so that they can build AI (eg. ChatGPT type) integrations.  This isn't just Yada, but many others.  To date, we have been pursued by more than a dozen such messaging vendors.

We have never exposed our messaging via API because it carries a heavy cost.  Messaging grows at a very high rate and is very chatty (thousands of operations per minute at times).  We recently added Booking.com messaging and we are planning to add email (inbound and outbound both) in the near future.  Again, there is a very heavy cost to this - both in upfront engineering work and management over time.  Messaging probably accounts for ~25% of what our sysops team deals with in the background every day.

When you add API access to messaging, it means we then have to be responsible for supporting down-stream vendors as well as up-stream vendors.  Airbnb passes messages to our system, we pass them to the AI vendor, the AI vendor writes a response and passes it back, we pass it back to Airbnb - all in seconds.

In talking with AI vendors recently, we were encouraged to invest engineering time to add messaging access and the AI vendors would be happy to pay for that with higher partnership deals.  We don't share those figures publicly, and Yada should not have done that either (and what they said also happens to be incorrect).  About half a dozen AI vendors have happily agreed to a partnership at this point.

We will have AI messaging integrations ready to use in the upcoming months, though I can't say exactly when the first ones will go live. We are currently preparing the API access side so that these vendors can begin their work.  I don't want to share a list of the current AI partners as they have not been tested or certified by our team yet, and we don't want to offer information prematurely.

Sorry for the heartburn on your side, but hopefully this helps clarify things a bit. 

[This topic has been closed as a duplicate of another topic (Different Minimum Nights Rule for Different Channels)]

[Another topic was closed as a duplicate of this topic (Channel-specific Minimum Night Restrictions)]