Feature Requests

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This was released earlier today! You can do so on the Rate Calendar. Select the dates you want to disallow a changeover. In the Set Rules dropdown, select Changeover. Then you can select "Gap required (no same-day changeover)" Which will allow a booking to either check in or check out that day, but not both (allows a booking to stay across also).

Stay tuned to the blog to learn more about it in the next few business days!

What is happening? Why are people taking OR feature discussions off the thread and into a private WhatsApp group? What is the purpose of this other than to fragment the discussion?

Please encourage them to reach out to our team so we can help them get started when they are ready. Thanks for looking into this!

Contact: help@ownerrez.com

So if we were to continue the discussion over here, it would get more eyeballs and possibly more votes - which I hope will translate into getting these issues fixed by OR

Thanks for everyone's engagement. By no means do I want this thread to go stale. Since my original post, I have found a lot more issues and want to update the post and create an updated working plan, however i would prefer not to do it in a vaccuum. There have been a few people that replied to this thread with both a strong interest and what appears a strong understanding of accounting. I am attempting to create a core group where we can have calls and share screens and try to put together suggestions that are more than one person's views/opinions. Many of these things are difficult and time consuming to outline on a message board. It it my impression that if we create a working group we can actually put more useful and updated content on this thread and hopefully at some point OR will engage with us beyond replies on this group so that we can jointly chart a path forward. The accounting issue seems to predate me using OR and it seems to be a constant pain point -- my guess is that some of these users have either left the platform or given up as some of the people from old posts have gone silent.

i'm also trying to understand how people are running their business with the current tools. There must be work arounds. It cost me a fortune to have to send a whole bunch of different reports to my accountant for them to have people key in or re-format excel files to upload the information. I also had an exorbitant bill for reconciling credit card payments, credits, etc which could all be done electronically.

Before OR i only used VRBO and AirBnB and had a third party tool from a company smaller than OR that did all the accounting perfectly so it is hard for me to understand why this is so hard.

Sorry to rant but I am only trying to help by gathering other's knowledge and seek advice of others in a way that is more interactive so we can summarize and post here.

Here is a WhatsApp Group link and below is a QR code to join the group. Please introduce yourself indicate your OR handle, provide a link to your website, and tell us a little about your main pain points and priorities on the accounting front. I will try to moderate the group to only current OR members. Please let me know if you have any suggestions for the group.

So if we were to continue the discussion over here, it would get more eyeballs and possibly more votes - which I hope will translate into getting these issues fixed by OR

100% agree

I am really interested in these fixes. But I have to agree with Ken - why can't we discuss the needs over here? If we take it offline/elsewhere, this thread may likely become stale. Just compare this thread (which has only 26 votes and 23 replies) vs the lock integration thread (which has 161 votes and 81 replies). Just looking at these stats  the OR team would consider it a low hanging fruit (and I guess lock integration might be easier to implement as well).

So if we were to continue the discussion over here, it would get more eyeballs and possibly more votes - which I hope will translate into getting these issues fixed by OR

This is me trying to understand, not pushing back. Do you mind explaining, using examples, what's wrong with the current implementation?

To be clear, I'm not saying there are no problems in the current implementation, but this thread started with concrete examples of missing or incomplete/broken features and potential fixes. As a result, you can see OR folks engaging in this thread on concrete examples and giving their view on potential fixes.

Saying "accounting is misunderstood" is not very tangible...what exactly is broken, and what do you propose to be done to fix it?

Yes, I'm fully aware you started this thread and I do understand the frustration of having no tangible progress. I'm not sure that giving up and moving the discussion elsewhere would solve anything. This is why I go back to: let's work with concrete examples and engage OR folks

Is there anything preventing this forum thread from being used for an ongoing discussion of accounting features?

Accounting doesn't seem to be a priority and in some cases not even well understood. To me it is really hard to understand how work is being done on stuff like lock integration that is a non-paid feature and there are at least half dozen of services that provide a solution and that effort is not directed towards fixing accounting that is an integral need and extremely time consuming without a robust solution.

There have been several people on the forum that have offered to help and as far as I know no one has been contacted, therefore it seems we have to create an external working group and try to find 3rd party alternatives / work arounds to make this work.

I really appreciate the flexibility and functionality of OR but this really seems to be an area that is lacking.

We are looking to connect to Marriot ourselves. The threshold has been lowered and we certainly believe it's a large aggregated value partner, mucho more than most STR properties.

We hope this could be prioritized.

Ken, I'm Sending an email to connect you both. Thank you. 

Hi Kate - great to hear; thanks for the feedback! The Schlage integration is still in Testing/QA as we want to get it right, but it won't be too much longer, definitely not "a few months." Keep an eye on our changelog and/or blog for the latest.

P.S. Inquiry Triggers are coming into Testing/QA soon and that will be another nice advanced automation option!

This is a good one for sure and already in our plans to do. 👍

@Paul - any timelines on this one? 

I'm not sure if this is supported or requested...or if anyone has a workaround for my scenario. 

I'm looking to automate my agreement and some of the terms vary based on booking source or payment type. For example, if a guest pays by credit card we do a $500 hold for a damage deposit, but if they pay by other means we collect $500 in addition  to the rent. I want to detail this in the agreement based on payment type. In other words, if payment type is CC insert field A if payment type is anything else insert field B. 

Similarly, if I have a repeat guest I usually have a deposit that I rolled over from the previous year, so I don't need a deposit upfront to hold their reservation. So I'd like to base a field code on tags. If a guest has a "repeat" tag, display field C, if guest is not a repeat, display field D. 

I have a feeling these would fall under feature requests but maybe someone has a suggestion I haven't thought of???

Tim

Sounds like a great idea. I would be fine with either but WhatsApp is probably better. Whatever you choose is OK with me. 

When you have multiple properties there should be a way to sort communication history by property? Currently all of the properties messages shows up.

Thank you!

Hi Michael - Planned means it's on the near-term official roadmap and our team is preparing to task and schedule it to be done. We're currently refactoring a few things under the hood in preparation for it first. So it's on the roadmap, yes, and highly important, but not yet at the point where we can call it truly "in development."

Agree, BlueMtnCabins. Guests like to take it upon themselves to change the setting on pool heaters only to mess things up requiring a tech visit to repair parts.  Similarly, guests use boat lifts for boats that are too heavy damaging the equipment. Really need the ability to ask guests to initial proper use of these amenities.

Is there anything preventing this forum thread from being used for an ongoing discussion of accounting features?

Very interested and WhatsApp may be best.  Kristin - Welcome Y'all Vacation Rentals 

I'm thinking of creating an unofficial OnwerRez accounting support group for us to share ideas and work arounds for the current situation and also work on a priority list of things to fix so we have a unified voice. Is there interest. I'm thinking Facebook or WhatsApp group but leaning towards WhatApp so we can easily talk live. Any interest? Any preference in platform?

Thanks,

Manel

This would be excellent. Would add some great functionality to an already excellent product.

This is a critical need for us as well. I have a solid accounting background and am an IT engineer by day. Would be very willing to help test and provide feedback. Let me know if I can help. 

Appreciate that you guys actually have a development and testing plan vs forcing your users to debug for you in Production.

Here's another official update! We have been bringing on Beta users for the last few weeks and are working with Google to have them properly recognize each listing. We've continued to make tweaks to smoothen things and are bringing on our list of users who signed up for the Limited Beta as quickly as we can. We hope to open it to all users in the not-too-distant future.

Thanks again for your patience and understanding during this process!

https://www.hostai.app/ integrates an LLM to drive automated messaging, based upon a guest's specific messaging inquiry. This type of technology will significantly reduce efforts to respond to routine inquiries.

This would be massive imo. I heard from Airbnb rep team that allowing lower number of minimum nights regardless of price really boosts you in the algorithm. 

I spoke with Pricelabs and they say the issue is on the OR side, but who knows how legit that is…

are there any known workarounds?