Feature Requests

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This would be great! I currently pay my payment processor every time a deposit is collected/returned even though there's no net gain. This adds up if you have a lot of short term stays. I'd be happy to waive the deposit for guests w/ good track record.

No, this doesn't work for me or anyone who takes a "reservation hold". The problem is that the "rules" of the booking and the "rules" of my agreement can't match up. If a guest is booking in July of 2023 for a stay in May of 2024, I only require a $500 deposit to hold the reservation. 1/2 the balance is due December 1st 2023 and the balance is due 30/60 days before their stay in 2024. There is currently no way to automate this process.

My agreement says $500 up front, 1/2 on Dec 1 and 1/2 on April 1.
OwnerRez either says 1/2 up front and 1/2 on April 1 

or

$500 up front and the balance on April 1.

Neither of these align with the actual payment structure and I don't want to send an email to a guest to explain why they don't align and which one is actually correct....and that they should ignore one of them and rely on me to update it after they book.

I truly need multiple payments with multiple due dates and multiple amounts / percentages. I hope someday OR is able to provide this.

It is easier to change RA maybe? Also, it actually does not matter how much you take upfront - can be a fixed amount like $500, or a percentage like 30%. The flow is still the same. I used to have a fixed amount upfront too and it worked. I thought about 3 payment schedules before but did not see any real benefit to it since I can give a payment link to guests and they can pay every week if they so desire, as little or as much as they want. 

•  $500 upfront (or whatever amount/percentage you like) in July 2023 to hold the reservation.
• <auto-send the payment link in booking confirmation email and tell the guest to make as many payments as they like between July 2023 and March 2024>
• < auto triggered balance payment reminder X days before due date - mine is set to 7 days> 
• Balance (anything not paid yet) 60 days (or 30 days out - whichever you like) set to auto-charge in March of 2024 for a May 2024 stay. 

I agree that the "custom" payments option could use some upgrades, especially as CC fees become more of an issue and Venmo/Zelle and the like become more common. I'm far less concerned about "uploading proof" as I am just being notified that a guest has chosen to pay that way. Right now a guest can book using the custom option and I have no idea how they are paying. Are they sending me Venmo? Zelle? Paypal? It would be really helpful if OR listed out the actual custom options and provided a selection for the guest to pick one instead of just "Custom instructions" Once chosen, the instructions for that payment type could be displayed - even better if a QR code could be included to make it even easier for guests. Then when the booking was completed OR would have a record of which payment type they had chosen.

No, this doesn't work for me or anyone who takes a "reservation hold". The problem is that the "rules" of the booking and the "rules" of my agreement can't match up. If a guest is booking in July of 2023 for a stay in May of 2024, I only require a $500 deposit to hold the reservation. 1/2 the balance is due December 1st 2023 and the balance is due 30/60 days before their stay in 2024. There is currently no way to automate this process.

My agreement says $500 up front, 1/2 on Dec 1 and 1/2 on April 1.
OwnerRez either says 1/2 up front and 1/2 on April 1 

or

$500 up front and the balance on April 1.

Neither of these align with the actual payment structure and I don't want to send an email to a guest to explain why they don't align and which one is actually correct....and that they should ignore one of them and rely on me to update it after they book.

I truly need multiple payments with multiple due dates and multiple amounts / percentages. I hope someday OR is able to provide this.

Hi Mike,

While we don't have a guest-facing app in OwnerRez itself, I believe some of our Guest Communication integration partners may have what you're looking for.

You can explore those available integrations here - https://www.ownerrez.com/integrations#GuestCommunication

Currently the Owner Statement has an option to show Gross Income (which includes taxes) and the taxes themselves, but not "Taxable Income". The Taxable Income figure is used by many tax jurisdictions to determine the amount of tax owed. Currently, owners have to manually calculate this value by subtracting city/state taxes from the Gross Income figure on their owner statements. It would be extremely beneficial to have the Taxable Income as a field choice available in the Statement View. Please consider adding it.

Ability to account for Airbnb Split payout rule in OR and the ability to turn off Airbnb Sync until then and go back to using Channel Bridge until there is a fix.

I use the split payout rule ability in Airbnb, Since the sync was turned on, it now doubles all Airbnb payments, it shows one payment and then two others with the amount of the split payout that equals the total. This means I have to delete all the duplicates before running any reports.

OR also does not have the ability to track the split payout rule which also gives the owner a percentage of the cleaning fee and I have to bill him for the balance at the end of the month. (We do this so we both get a payment immediately from Airbnb, instead of waiting til the end of month)

So statements and the line Item pivot report are incorrect. I can't use the statements at all and the line item pivot report puts the cleaning fee in the owner amount even though I have it set to all go to the PM, it also does not account for the cleaning fee amount I already received. It also does not include any other expenses so that is another report that has to be done and then I have to edit everything in Excel every month. 

This is all time-consuming every month and now I have to also delete duplicates. For OR's accounting to be correct I need to be able to track the split payouts for Owner and PM and until then be able to turn off the sync and use channel bridge instead, it worked fine and did not duplicate the payments. So the line Item pivot report isn't working for me or the statements. it's getting very frustrating and I may drop the PM feature altogether since I really can't use it. I really do not want to have to continue doing double the work every month.

Support was made aware a while ago and I was told to put this in as a feature request.

Sometimes I don't get email notifications right away, and sometimes it can be hours later, is this going to help speed that up?

I think this is a great idea, my guests hate having to go through their emails for all the information.

I would like to get list of all the guest names specified by the primary renter and also listed in the renters agreement. This can be easily done by adding a custom field say "BXGUESTS" and selecting a rich text format (which allows users to specify list of all the guest names). 

However, there is still one issue. This process does not cross validate that the list of guest names provided by the primary renter matches the number of guests (adults + children) specified in the booking. I have additional daily fee per guest beyond 4+, so it is important for me to get the correct list of names.

I would like a mechanism for the system to cross validate this and either prompt the primary renter to provide missing guest names if it is less than the # specified in booking or prompt for adding/updating the number of guests specified in the booking.

I will also write in! I’ll look for where to send in comments. You should do a social media post in the group to get more people to write in.

Hello

I was wondering if there is any work at all with this revenue management group IDeaS. They are getting more and more popular in the hotel industry and the AI for their pricing strategy is pretty on-point and successful.

Would be great to see them partner with OR...

Over time a lot of custom field definitions have accumulated (some were initially created for the functionalities that OR now covers natively). Is there a way to clean them up or at least indicate whether they are used by any templates or not. 

The same for custom sources (which became obsolete but cannot be deleted) and files. 

Thanks

Joined OwnerRez a few months ago and love the advanced functionality relative to our previous platform! Mostly finished with setting up all automated messaging/triggers but just need to get the Schlage locks integrated with OwnerRez! I really don't want to set up third party software when it is supposed to be rolling out any day. OwnerRez, is there any update as to when this will be available? If it will be a few months I'll work towards getting Jervis or other software set up. If we are talking a week or two I'll wait. Thanks in advance for your reply!

I saw that there was plans for an app that guest download for checkin info, codes,  property and suggestion info down the road a couple years ago, Any progress? If not can I get a list of these type of apps that OR integrates with? I am on vacation in Florida and the management co. Uses hospitality which is pretty user friendly. 

On the Booking Name Crosscheck, add a filter that will only show rows where the Guest Name does not match one of the Related Names. This will make it easier for owners to find the exceptions that need further investigation.

Guesty has a feature that enables an auto-response to booking inquiries on the Airbnb messaging platform if I haven't manually responded within 30 minutes. It sends them a custom message as well as pre-approves them for booking.

This enables you to keep a high response score in case you're not able to manually respond to the potential guest.

This should be a very simple feature to add into the OwnerRez options.

Right now, the only thing you can do is an auto-responder email, which is not helpful to this need.

In a release that went out this week, the SMS alerts (the emails that OwnerRez sends you saying "SMS received") now use a different sending lane to go out immediately.

We created an immediate sending lane for several important "has to be right now" message types, and "SMS received" received is one of those.  Another example is the 2FA auth code when you first log in - that too uses the immediate sending lane.

All email alerts, whether queued or sent immediately, still use the same logging and sending infrastructure.  The change was just in how some are sent.

I know this feature request topic is about something else, but I wanted to jump in here and mention it because of the chat that Chris L. and I had earlier where he mentioned sending delays.

The Bookings page has undergone adjustments recently, I inquired with the Help Team and they confirmed the changes. My issue is that my Default List view used to include today's date and on with only Pending and Confirmed bookings, but now it includes all bookings, even Cancelled. When I go into the filter, all 3 boxes are unchecked in that section so it just shows all of them. I would like to request a change to this situation that would either allow me to set/change the Default Criteria on my end or put it back to only include the Pending and Confirmed bookings. I like that it has from this date on as that is the most relevant setting and is used way more often. 

It's definitely helpful that the system remembers the criteria I input as long as I'm logged in, but it is annoying that it defaults to include Cancelled bookings whenever I sign out. I have to go in and update it each time as I usually have no use in viewing the Cancelled bookings on a regular basis. 

Thank you for your consideration! 

Would love to use my email list to be able to send a mass email to past guests, etc...I don't do this very often but it would be very convenient to not have to export this out.

Thank you for the update! I just wrote to Hipcamp for API integration with OR. Hopefully more hosts will request that of them as well. 

Any news on the release? SO ready for this ans hate to set up with Jervis if it coming asap. Thanks!

Thanks OR!  

Cant wait for this to go live! 

Need to quickly ID and view in OR user's previous reviews to approve or deny a quote.

Here's the Help Article on how to Use and create Tags. https://www.ownerrez.com/support/articles/tags-use-assign

Once my guests complete the rental agreement, I review the data they submitted and assign tags to them. Then when I go to the Contacts Tab, I can filter my guests based on the tags I have assigned to them. 

Thank you, Patricia, for your suggestion, however, I am too new to this, and have not been able to figure out how to make this work. Could you provide any further insight for me?

Thank you

Is this ever going to happen?

It’s pinned at the top of this thread and you can always go to the blog under product updates. 

Is there a status update on this connection?

The structure and Identification for Payments needs to be updated with the recent improvements in syncing payments with AirBnB (and hopefully others).

It seems confusing between Payment Type as below

With the subset of Payment Type - Payment Method - AirBnB doesn't appear anywhere

(I have two Stripe accounts because I have a EU linked to EU bank Account and US linked to US bank account - right now they can't be named differently - hope this gets fixed soon)

It would be great if AirBnB was added as a Payment Method (could be done automatically if Syncing is enabled) and then all the reports were based off Payment Method. Or even better off both Payment Type and Method with Payment Method as the key one. AirBnB would be a Payment Method "AirBnB" with Payment Type "Credit Card - Processed Elsewhere"

This would also improve the Quickbooks integration because right now Payments are linked to a Quickbooks Bank account based on Payment Type and it should be based on Payment Method. As best practices is to have a clearing/reconciliation account for each Payment Method. This would be EXTREMELY beneficial for AirBnB due to the volume to have a separate QB clearing account just for AirBnB.

On Refunds and Payments we should be selecting Payment Method not Payment type and we should have the option to select the integrated CC Processor (ie Stripe) and have it designated as "Manual" or "External to OR" which would be the proper way to record Chargebacks or Refunds/Pyaments that were processed directly on the Processor website - this would help with reconciliation as the funds would be routed to appropriate accounts in QB versus one catch-all

Please let me know if there is any part of this that needs clarification and feel free to make suggestions