| Topic | Posted |
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Rezzy AI (Beta) » Provide your Rezzy AI Beta feedback here!Rezzy provides different replies, to the same question, depending on if the question is live from a guest or from sandbox. Here the guest asks for a late checkout, and the reply from Rezzy is par… (Posted Oct 4, 2025 3:11 PM) |
Oct 4, 2025 3:11 PM |
Rezzy AI (Beta) » Provide your Rezzy AI Beta feedback here!I think I know when this happens: if I post a reply, and then send an image, the first post (text) is not shown in Rezzy, only the second post (image) is there. (Posted Sep 30, 2025 6:33 PM) |
Sep 30, 2025 6:33 PM |
Rezzy AI (Beta) » Provide your Rezzy AI Beta feedback here!Rezzy is still not showing the translation of guest' messages, but it does undestand them, as you can see here, where the reply from Rezzy, is correct https://uc.orez.io/w/files/c175ac180ac64d8aa… (Posted Sep 26, 2025 4:21 PM) |
Sep 26, 2025 4:21 PM |
Rezzy AI (Beta) » Provide your Rezzy AI Beta feedback here!I don't think Rezzy knows how to calculate time periods, see this, current time is 10:23am, we are saying the guest we will send an email 12:05am tomorrow, and rezzy says "in two hours" https://u… (Posted Sep 26, 2025 10:28 AM) |
Sep 26, 2025 10:28 AM |
Rezzy AI (Beta) » Provide your Rezzy AI Beta feedback here!Rezzy continues to provide conflicting information, here the guest asked the kind of the coffee maker we supply, we wrote the reply, then he asks if he needs to bring coffee filters, and Rezzy said "… (Posted Sep 26, 2025 7:50 AM) |
Sep 26, 2025 7:50 AM |
Rezzy AI (Beta) » Provide your Rezzy AI Beta feedback here!This continues to happen, see an example from today, September 25th...having this kind of made-up messages crafted by Rezzi are really troublesome, as it could lead a guest to go an enter a house, wh… (Posted Sep 25, 2025 11:30 AM) |
Sep 25, 2025 11:30 AM |
Rezzy AI (Beta) » Provide your Rezzy AI Beta feedback here!Some parts of a conversation are gone after replying...see this example, the guest asked where the trash bin is, I replied to the guest thru Rezzy, the reply was sent correctly to the guest (it shows… (Posted Sep 19, 2025 8:02 AM) |
Sep 19, 2025 8:02 AM |
Rezzy AI (Beta) » Provide your Rezzy AI Beta feedback here!Rezzy continually repeats ending phrases in all interactions for a certain guest, e.g., one guest said that he was going to celebrate his sister' birthday, and Rezzy ends all interactions with this g… (Posted Sep 15, 2025 10:02 AM) |
Sep 15, 2025 10:02 AM |
Rezzy AI (Beta) » Provide your Rezzy AI Beta feedback here!Sometimes Rezzy creates replies that are not accurate, I suppose due to not correctly interpreting my Directives or not having the context of the ongoing conversation...e.g., we have an automated pro… (Posted Sep 11, 2025 10:33 AM) |
Sep 11, 2025 10:33 AM |
Rezzy AI (Beta) » Provide your Rezzy AI Beta feedback here!Despite asking Rezzy to reply in English, as the guest asked a question in Spanish, Rezzy is replying in Spanish. Also, when a guest writes in a foreign languabe (like German, Portuguese, Spanish), R… (Posted Sep 8, 2025 8:12 AM) |
Sep 8, 2025 8:12 AM |
Feature Requests » Trigger condition > when a tag is added or deletedHi, thanks for your comments. Thing is, this is not what I requested, which is the ability to trigger message (using the corresponding method depending on if it is a channel -Airbnb, VRBO, etc- or em… (Posted Jun 24, 2025 10:03 AM) |
Jun 24, 2025 10:03 AM |
Feature Requests » Trigger condition > when a tag is added or deletedAdd a new messaging trigger, for as soon a tag is added or deleted from a booking. My use case scenario is this: when a guest confirms and pays for extra services (e.g. pool heating, when renting a … (Posted Jun 13, 2025 1:55 PM) |
Jun 13, 2025 1:55 PM |
General Help and Questions » Airbnb's Awaiting Payment showing as open dates in OR calendarExcellent, thanks for your thorough explanation! (Posted Dec 29, 2023 10:36 AM) |
Dec 29, 2023 10:36 AM |
General Help and Questions » Airbnb's Awaiting Payment showing as open dates in OR calendarHi. In Airbnb, I saw "Awaiting Payment" in their calendar, showing the dates blocked, so if I try to make another booking for those same dates, in Airbnb, I can't). The problem was, going to VRBO, th… (Posted Dec 28, 2023 7:01 PM) |
Dec 28, 2023 7:01 PM |
General Help and Questions » Airbnb's Awaiting Payment showing as open dates in OR calendarHi; I have Airbnb and VRBO connected via API to OR. I got a new booking from Airbnb, but the booking is waiting for payment; that booking shows the dates as unavailable in Airbnb (both to in the host… (Posted Dec 22, 2023 9:35 PM) |
Dec 22, 2023 9:35 PM |
General Help and Questions » Manual lock integration not allowing to update it in the BookingI am having this same problem. I have also seen other owners complaining of this in Facebook groups. Have you heard anything on this from OwnerRez? by Jody and Steve B (/forums/users/347396461) – … (Posted Dec 22, 2023 12:20 PM) |
Dec 22, 2023 12:20 PM |
General Help and Questions » Manual lock integration not allowing to update it in the BookingThis is the first property (the one I was able to enter the door codes, before adding the new one) https://uc.orez.io/w/files/1e4592f7ab3a485599628b85801eead2 and this is the new property ht… (Posted Dec 20, 2023 11:12 AM) |
Dec 20, 2023 11:12 AM |
General Help and Questions » Manual lock integration not allowing to update it in the BookingHi. I have setup Manual Lock integration, as I have locks with 3 already created codes that I assign to bookings in a rolling basis, feature that is not available in OW. I created the Manual Lock… (Posted Dec 20, 2023 10:49 AM) |
Dec 20, 2023 10:49 AM |
