A Complete Guide to Airbnb’s New House Rules and Requests Policy in Ow...

The short version

What changed. From November 20, Airbnb enforces only seven standard house rules. Everything else you ask of guests is a request, and every request has to pass Airbnb's reasonable test.
Who it touches. Every reservation booked on or after November 20. Bookings made before then keep the old terms.
What to do. Audit each listing once: set the seven rules on purpose, reword or remove the rest, stop asking Airbnb guests to sign agreements or hand over contact details unless an exception applies, and clean up the messages that repeat old rules.
Where to start in OwnerRez. Settings › Booking Requirements shows on one page where each property asks Airbnb guests for contact details or a signed agreement. Fix all takes Airbnb out of those asks, and out of the messages that link to them, in one step.

Do the audit by hand Let your AI do the first pass

Oct 20

Editor changes, live now

House rules and requests now sit together in one section of the listing editor. Checkout instructions were moved out of their own tab and into Requests.

Before Nov 20

Earlier bookings

Reservations booked before November 20 stay under the previous policies. You do not need to renegotiate them.

Nov 20 Deadline

Policy takes effect

The Reasonable house rules and requests policy applies to every reservation booked on or after this date.

What changed, and what it means for you

Airbnb now sorts what you ask of guests into two groups: house rules and requests. The group decides how much power you have if a guest ignores it.

House rules Enforceable

Picked from Airbnb's seven standard rules.
Guests have to follow them.
If a guest breaks one during the stay, or tells you beforehand that they will, you can cancel without fees.
Repeated or serious violations can get a guest suspended or removed.

Requests Encouraged

Written by you, in your own words. Guests are asked, not required.
Each one has to pass Airbnb's reasonable test.
Checkout instructions live here now.
If a guest skips one, ask Airbnb for next steps. You cannot cancel over it.

The seven standard rules

Airbnb now gives hosts seven standard house rules to choose from. They are the only rules Airbnb enforces.

Maximum overnight guests

The most people who can stay overnight.

Quiet hours

The hours when noise should stay low.

Events

Whether events are allowed.

Pets

Whether pets are allowed, and how many.

Smoking

Includes vaping and e-cigarettes.

Commercial photography

Whether commercial photos and filming are allowed.

Lock up at checkout

Required or not, with optional detail on where keys go.

Everything else

Goes in Requests, where it has to pass Airbnb's reasonable test.

The practical takeaway. Only the seven standard rules give you leverage. Anything you wrote as a rule in free text, a welcome book or a sign now counts as a request: it has to pass the reasonable test, and a guest who skips it faces no real consequence.

What counts as a reasonable request

Airbnb says hosts generally cannot do three things.

Ask for real work. That means tasks that take significant effort or time, or that a cleaner would normally handle, such as stripping the bed, taking trash offsite, or washing and putting away dishes.
Restrict advertised features. Guests can use anything you advertised, and any fee for it has to be in the price they see when they book. Optional add-ons are fine if you disclose them under Requests.
Fine or penalize guests. AirCover is how Airbnb protects hosts when a guest damages the place. The one exception: if an HOA or local government might fine a guest, you can give notice in the local rules section of your listing.

Area	Do not ask guests to	Ask them to
Dishes	Wash and put away dishes	Put used dishes in the sink
Laundry	Strip the beds or start a load	Gather used towels
Trash	Take trash offsite	Sort trash and recycling into the designated indoor bins
Utilities	Avoid using a listed amenity like air conditioning	Turn it off when they leave

These four examples come straight from Airbnb, which has not published a full list. For anything else, ask two questions: would a cleaner normally do this, and would a guest be surprised by it?

Guests have to see every rule and request before they book, so each one belongs in the House rules and requests section of your listing. You cannot add a new one later by message, by sign or at the door. You can still repeat one that is already listed, like a friendly nudge about quiet hours.

Airbnb weighs the kind of listing and stay, plus local conditions, and may make exceptions. Its two examples are an animal-proof trash bin in bear country and shorter showers under drought restrictions. If a request depends on a local condition, say so in the request itself, and ask Airbnb if you think an exception applies to you.

What happens if something does not comply

Airbnb says enforcement starts light and builds up. If a request fails the reasonable test and you do not change it, Airbnb messages you with suggested fixes and a way to appeal, and your listing may show a banner saying it "includes cleaning requests." If the problem continues, the listing can drop in search results, and Airbnb can take further action under its Terms of Service.

Contracts and requests for personal data get stricter treatment. Violations can lead to warnings, suspended or removed listings and, for repeat offenses, a suspended or removed account.

What else changed, and how Airbnb backs you up

What else is different

Your house rules are more prominent on the listing. Guests can also find them in the Trips tab, and Airbnb's reservation reminders include them.
Airbnb added your house rules as a quick reply, so you can drop them into a message thread without retyping.
Airbnb flags requests that fail its test right in the listing editor. A request is anything you ask of guests beyond the seven standard rules.

Good news for hosts

Much of what hosts put in a rental agreement is already covered by Airbnb's ground rules for guests: the approved number of overnight guests, smoking and pet rules, quiet hours, commercial photography, check-in and checkout times, and returning keys. Airbnb says it is "committed to enforcing these ground rules." When a violation is reported, Airbnb tries to contact the guest to find out what happened. It may educate or warn them, and guests with repeated or severe violations can be suspended or removed from Airbnb.

The audit, one listing at a time

Take one listing at a time through the nine steps below. By the end, everything that listing asks of guests, and every message it sends them, fits the policy.

Each step says what to do and why, with the OwnerRez steps folded underneath. If you want to tick the steps off for each listing, the audit kit at the end of this guide has them as a checklist.

Fastest way to start. Open Settings › Booking Requirements first. The Airbnb column shows an amber shield where something conflicts with Airbnb's policy and a green one where nothing does. Start the steps below with whatever is amber.

In OwnerRez: what's new, and Booking Requirements

We added new tools to help you follow the policy. Here is the short version, before the step-by-step audit.

Settings

Booking Requirements

One page that shows what guests must complete for each booking, by source. See Direct and every connected source across all of your properties, then click a cell to change it. When something conflicts with Airbnb's policy, a one-line alert gives you a Fix all button.

On each property

Contact Info, Rental Agreement and Security Deposit rules

Each property gets its own section for all three on the Property Rules tab. They work the same way: required for all sources, all sources except the ones you pick, or no sources.

Rental agreements

The agreement is just the legal text

Settings › Rental Agreements no longer decides where an agreement applies. The property does, and it can use a different agreement for each source.

Airbnb listing contracts

Uploaded for you

If you keep a rental agreement for Airbnb guests for a reason Airbnb allows, set the reason on the property. OwnerRez puts the agreement on your Airbnb listing as its contract.

Occupancy & Suitability Rolling out

More house rules, set once

Quiet hours, local rules (Homeowners Association and Local Government) and commercial photography are being added to Occupancy & Suitability, so they can reach your Airbnb listing from OwnerRez. Until you see them in your account, set them in the Airbnb listing editor.

Nothing changes on its own

Your current requirements stay in place after release. Booking Requirements is where you see what Airbnb guests are asked for and change it. New settings only affect new bookings. A booking that is already made keeps the requirements it was made with.

Booking Requirements

See what you're asking guests to complete, all in one place.

If you manage multiple properties or accept bookings from several channels, keeping track of different guest requirements can get complicated. You might require a rental agreement for direct bookings, for example, but need to handle Airbnb reservations differently under the new policy.

That's why we've introduced Booking Requirements, a new page that lets you see and manage these requirements across all your properties without having to open each one individually. You'll find it under Settings › Booking Requirements.

From here, you can quickly see which properties require guests to provide contact information, sign a rental agreement, or authorize a security deposit. You can also compare those requirements across Airbnb, Vrbo, direct bookings, and your other connected channels.

We'll help you spot potential conflicts

To make things easier, we've added a shield indicator to the Airbnb column.

Green means you're good to go. We haven't detected any requirements that conflict with Airbnb's new policy.
Amber means something needs your attention. Hover over the shield to see which requirements may conflict with the policy.

If you find something that needs changing, simply click the corresponding requirement to update which properties it applies to. You can make changes across multiple properties at once rather than editing them individually.

Settings › Booking Requirements. The Airbnb shield and the one-line alert are amber while anything conflicts with Airbnb's policy. Amber cells carry a Fix tag.

Want to take care of everything at once?

We've also added a Fix all option to help you address potential Airbnb conflicts in just a few clicks.

Fix all. Untick anything that qualifies under an Airbnb exception before you apply the changes.

When you select Fix all, OwnerRez shows you the changes it recommends, including removing Airbnb from contact information or rental agreement requirements and adjusting messages that direct guests to complete those steps.

You're always in control. You can review the proposed changes and uncheck anything that qualifies for an Airbnb exception before applying them.

Security deposits aren't included in these fixes because Airbnb permits them when properly disclosed. Existing bookings also remain unchanged.

One thing to keep in mind

The Fix all option is available to team members with account-wide access. If your access is limited to certain properties, you'll still be able to review the requirements for those properties, but you won't see the account-wide Fix all option. Team members with view-only access can review the information without making changes.

In OwnerRez: rules on each property

Different properties have different needs. Now you have more flexibility to manage them.

While the new Booking Requirements page gives you a big-picture view across all your properties, you can also manage these requirements individually for each property. Simply go to Properties › Select a Property › Rules.

You'll now find dedicated sections for Contact Info, Rental Agreement, and Security Deposits, making it easier to control what guests are required to complete depending on where they booked.

For example, you might want guests booking directly through your website to sign a rental agreement and authorize a security deposit, while excluding Airbnb guests from the rental agreement requirement to comply with Airbnb's new policy. You can choose to apply each requirement to all booking channels, exclude specific channels, or turn the requirement off entirely.

Three sections, one pattern. The amber lines mean Airbnb only allows the requirement with an Airbnb exception. Security Deposits never shows an Airbnb line.

We'll let you know if something needs attention

Just like the Booking Requirements page, we've added helpful indicators to flag potential conflicts with Airbnb's policy. If a property's settings include a requirement that may conflict with Airbnb's rules, you'll see an alert at the top of the Rules page. You can follow that alert directly to Booking Requirements to review and make changes.

Property › Rules. The alert counts requirements on this property that conflict with Airbnb's house rules and links to Booking Requirements.

You'll also see indicators alongside the individual settings:

Amber: The requirement may conflict with Airbnb's policy unless your property qualifies for an exception.
Green: You've selected an applicable Airbnb exception for that requirement.

Security deposits won't display these Airbnb warnings because Airbnb permits them when properly disclosed.

Step 1 Collect everything you ask of guests

Rules hide in more places than the Property Rules section: the Airbnb House Rules text, amenities, checkout tasks, messages, rental agreements, custom fields, the house manual and the signs in the home. For each listing, gather everything you ask guests to do or avoid, worded exactly as it is today. The block below shows where each one lives in OwnerRez.

In OwnerRez: where each one lives

Where it hides	Where to look in OwnerRez	What to look for
Booking Requirements	Settings › Booking Requirements	Amber cells and the Airbnb shield, across all of your properties at once
Airbnb House Rules text	Settings › Channel Integrations › Airbnb › Channel Settings, and the property's Channel Rules page	Chores, fees, deposits, ages, agreements, "no exceptions" language
Property rules	Properties › property › Rules › Occupancy & Suitability	Guest counts, pets, events, smoking, and any notes you attached
Contact Info, Rental Agreement and Security Deposits rules	Properties › property › Rules	Which sources each one is required for, and any amber Airbnb line
Amenities and Expectations	Properties › property › Amenities tab	Disclosures that conflict with the rest of the listing
Check Out Tasks	Property › Guest Instructions	Any task a cleaner would normally do and isn't included in your request section
Messages	Settings › Messaging › Templates (Channel, Email and SMS tabs)	Rules, chores, fees or review requests inside check-in, mid-stay, checkout and post-stay messages
Triggers	Settings › Messaging › Triggers	Which templates actually go to Airbnb guests
Rental agreements	Settings › Rental Agreements	Which agreements are in use (Used By), and any you turned off earlier
Custom fields	Settings › Custom Field Definitions, and the templates, forms and agreements that use them	Rules or questions that reach Airbnb guests through email or Airbnb messages, like pets, guest names and ages, or vehicles
House manual and guidebooks	The house manual link on the Guest Instructions tab, plus any guidebook	Rules written as rules, fees, or anything not on the listing
Signs in the home	Walk the property or look at your photos	Laminated cards, appliance labels, notes on the fridge

Step 2 Sort what you found into four groups

Group	The test	What to do
Make it a rule	It is one of Airbnb's seven standard rules.	Set it as a standard rule.
Keep as a request	It takes a minute, a cleaner would not be paid to do it, and it carries no fee or penalty.	Leave it in Requests.
Reword	The goal is fine, but the wording asks for too much.	Change it to the allowed version.
Remove	It is a fine, a penalty, a hidden fee, a limit on an advertised amenity, or a data grab.	Take it out everywhere it appears.

Step 3 Set all seven standard rules on purpose

Fill in all seven, including the ones you never mentioned before. They are the only rules Airbnb will back up.

Standard rule	How to set it
Maximum overnight guests	Base it on beds and sleeping space, then check local occupancy limits and any HOA cap.
Quiet hours	Use your city ordinance or HOA hours if there are any. Otherwise pick hours your neighbors would agree with.
Events	Say yes or no plainly. A fuzzy answer invites arguments about parties.
Pets	Give a number if pets are allowed. Airbnb's ground rules do not count service animals as pets.
Smoking	Vaping and e-cigarettes are included, so decide with that in mind.
Commercial photography	Decide ahead of time so shoot and influencer requests get a quick answer.
Lock up at checkout	Turn it on if you need doors locked at departure, and add where keys should go.

In OwnerRez: six rules on one page, one on another

Standard rule	Where in OwnerRez
Maximum overnight guests	Properties › property › Rules › Occupancy & Suitability › Maximum Total Guests
Quiet hours	Occupancy & Suitability › Quiet Hours (a start and an end). If it is not in your account yet, set it in the Airbnb listing editor.
Events	Occupancy & Suitability › Events
Pets	Occupancy & Suitability › Maximum Pets
Smoking	Occupancy & Suitability › Smoking
Commercial photography	Occupancy & Suitability › Commercial Photography Allowed. If it is not in your account yet, set it in the Airbnb listing editor.
Lock up at checkout	Property › Guest Instructions › Check Out Tasks › Lock Up. The task description shows as the detail.

Preview. Change Occupancy & Suitability with the new fields.

Six of the seven standard rules live on this page.

1Maximum overnight guests, set as Maximum Total Guests
2Quiet hours
3Events
4Pets
5Smoking
6Commercial photography

Lock up at checkout is not on this page. Set it under Guest Instructions › Check Out Tasks.

Minimum age, adults, children and infants are on this page too, but they are not Airbnb house rules. Local Rules is a separate Airbnb field, used for HOA and local government notices.

Heads up

OwnerRez also has a Minimum Age of Primary Renter field and an Infants setting on the same page. Airbnb's seven standard rules do not include them, so if either matters to you, say so in your requests and make sure it matches the rest of your listing.

The first sync reads from Airbnb

The first time OwnerRez syncs quiet hours, local rules and commercial photography for a listing, it reads what is already on Airbnb and only sends your values after that. Saving Occupancy & Suitability in OwnerRez also takes over the values on that screen. OwnerRez stores one quiet hours window, so if Airbnb has several, we keep the first.

Step 4 Rewrite your requests and checkout tasks

Read each request the way a guest on vacation would, then run it through three checks.

Is it a turnover task? If a cleaner would normally handle it, it belongs in your cleaning scope, not on the guest.
Does it get in the way of something you advertised? If so, drop the limit, or drop the amenity from the listing.
Does it come with a price tag? Fines and penalties are out. Delete the threat.

Likely to be flagged	Rewrite as
Remove the sheets and start the washer	Gather used towels in one spot
Run the dishwasher before you go	Put used dishes in the sink
Carry the trash out to the curb	Sort trash and recycling into the indoor bins
Please do not use the A/C while you are out	Turn the A/C or heat off when you head out
$75 charge if keys are not returned	Delete the charge. Use the Lock up at checkout rule.
$300 penalty for smoking	Delete the penalty. Smoking is already a standard rule.

Food for thought. Every chore you take off guests lands on your cleaning team. Talk with them about the extra time, and if the cleaning fee has to go up to cover it, raise the fee. Do not try to win it back from guests.

In OwnerRez: checkout tasks and the House Rules text

What you set	Where in OwnerRez	How it shows on Airbnb
Check Out Tasks	Properties › property › Guest Instructions. These fields go to Airbnb and Vrbo, and also show on OwnerRez hosted websites.	Airbnb treats checkout tasks as requests, so they get measured against the same standard. The exception is the Lock Up task, which maps to Airbnb's Lock up at checkout house rule, with the task description as the detail.
The House Rules text	Settings › Channel Integrations › Airbnb › Channel Settings. The House Rules box is about halfway down the page. It is also set per property, on the property's Channel Rules page.	Appears under Host requests. Right now this is a request, not a rule.

Step 5 Clean up your messages and triggers

Messages can echo what is already on your listing. They cannot introduce anything new. Go through each template that reaches Airbnb guests and look for chores, new rules, fees and review requests.

Where a message lists rules, point guests back to the House rules and requests section of their reservation instead.
Check any review request. Asking guests to review the stay on Airbnb can stay. Sending them to another site is not allowed.

In OwnerRez: Fix all, or one trigger at a time

The quick fix

Settings›Booking Requirements

1Click Fix all in the Airbnb alert.
2Untick anything that qualifies under an Airbnb exception.
3Apply the changes. OwnerRez leaves Airbnb out of each message that links the guest form, the rental agreement or the card page. A message that was only for Airbnb guests is turned off.

Fix all needs account-wide access. A "Request Rental Agreement for Channel Bookings" message that OwnerRez creates from now on already leaves Airbnb out. Messages you already have are not changed until you run Fix all.

Keep a message from going to Airbnb guests by hand

Settings›Messaging›Triggers

1Open the trigger that sends the message.
2Under Conditions, click Add Condition.
3Choose Source, then is, then Anything But, then pick Airbnb.
4Save. The trigger now sends to every channel except Airbnb.

Want Airbnb guests to get their own version? Write a second template without the rule language, and set its trigger to Source is One Of Airbnb.

Use a Nov 20 condition

Settings›Messaging›Triggers

The policy only covers bookings made on or after November 20. Guests who booked earlier stay under the previous policy. So you can leave your current messages in place for older bookings, and send updated messages only to newer ones.

1Open the trigger for the new message.
2Under Conditions, click Add Condition.
3Choose Booked On Date, then is, then On or After, and enter Nov 20, 2026.
4Save. If the message is only for Airbnb guests, combine it with the Source condition above.

On the trigger that sends your current message, add a Booked On Date condition set to the earlier-date option, so older bookings keep getting what they got before.

Edit templates at Settings › Messaging › Templates. Channel templates, the ones sent through Airbnb itself, are on the Channel tab.
To retire a template, disable it instead of deleting it, so you can turn it back on later. If an active trigger uses the template, disable the trigger first.

Step 6 Rental agreements

This is the biggest change for many OwnerRez hosts.

Hosts generally cannot ask guests to sign a separate contract or rental agreement unless it is one of these.

Required by law or community association rules, such as an HOA or building security requirement
Needed for access to an optional amenity, like a golf cart rental
Part of a monthly stay of 28 nights or more
Related to an Airbnb Luxe listing

OwnerRez recommendation. Unless one of the four allowed reasons applies, do not ask Airbnb guests to sign. In Settings › Booking Requirements, set the Rental Agreement cell for Airbnb to None, or use Fix all. If a reason does apply, set the Airbnb exception on that property so the contract shows on your listing.

Contracts on your Airbnb listing

If you keep a contract, Airbnb wants it in the Contracts section of your listing settings, with its terms disclosed there. Contracts there are public, so keep personal information out of it. You do not have to upload it by hand: set the Airbnb exception on the property and OwnerRez uploads the agreement for you (see Set the Airbnb exception below). Collecting the signature is up to you, because Airbnb does not require guests to sign and does not enforce the contract. Airbnb can ask for evidence that your contract fits one of the allowed categories, so keep a copy of the HOA rule or law that applies.

Airbnb's own contract screen asks the same question OwnerRez now asks on the property.

In OwnerRez: who signs is now a property rule

How rental agreements work in OwnerRez now

The agreement under Settings › Rental Agreements is now just the legal text. It no longer has its own property, listing site or priority settings, and the built-in Default System Agreement fallback is gone. Each property decides who signs and what they sign, in its Rental Agreement section.

A rental agreement is required for: all sources, all sources except the ones you pick, or no sources. Direct guests sign at Confirm & Pay. Guests from other sources sign in My Stay after booking.
Rental agreement: the agreement guests sign, with a link to manage your agreements.
Different rental agreement for a source (optional): one per source. For example, Vrbo guests can sign a different agreement than your direct guests.
Airbnb exception: shows only when the property is mapped to an Airbnb listing and Airbnb is included.

Settings › Rental Agreements now shows how many properties use each agreement (Used By), and lets you put an agreement on chosen properties with Use on properties.

Settings › Rental Agreements. The agreement is just the legal text. Used By shows how many properties use each one.

Booking Requirements › Rental Agreement › Airbnb.

In Booking Requirements, the Rental Agreement cell lets you choose, property by property, which agreement a source's guests sign: the property's own agreement, a specific agreement, or not required.

On Airbnb, a triangle marks each property that asks Airbnb guests to sign without an Airbnb exception.

Set the Airbnb exception

If Airbnb guests sign a rental agreement at a property, choose why on the property's Rental Agreement rules. The choices are required by a law or HOA rule (with the name of the rule, up to 80 characters), optional amenities the guest chooses, stays of 28 nights or longer, Airbnb Luxe listing, and Other. A choice Airbnb will not allow for that listing is greyed out, with the reason.

Before. No exception is set, so the note is amber.

After. A reason is chosen and the note turns green.

Once a reason is set, OwnerRez uploads the rental agreement Airbnb guests sign to each Airbnb listing mapped to the property, so guests can read it before they book. It shows under Contracts in your Airbnb listing settings, and the Rules tab shows where it stands.

Property › Rules. The reason and the status of the contract on your Airbnb listing.

OwnerRez uploads the agreement Airbnb guests sign at that property: the property's different agreement for Airbnb if it has one, otherwise the property's rental agreement.
If you change the agreement or its text, the new PDF replaces the old one. If you change the reasons, OwnerRez updates them on Airbnb.
If Airbnb guests stop signing at that property, or you clear every reason, OwnerRez removes the contract it uploaded. That includes a copy you uploaded in Airbnb yourself.
OwnerRez never changes a listing's contract while the property has no Airbnb exception, so a contract you uploaded by hand stays until you set one.
The PDF has no guest names, dates, emails or phone numbers. It goes up in the language of your Airbnb listing description, and only one language is supported.
Airbnb has to approve the file. The Rules tab shows Sending to Airbnb until it does.

Leaving Airbnb guests out. Set the rental agreement to all sources except Airbnb. A green shield follows "except Airbnb" and no warning shows.

What to review

Does the House Rules text tell guests they must sign an agreement? That is the sentence Airbnb is most likely to flag.
Do you use agreements for add-ons, like a pet or golf cart agreement? Those may fit the optional amenity case. Disclose them on the listing.
New properties start with Airbnb left out of the rental agreement, contact info and security deposit requirements. An existing property gets Airbnb left out of the rental agreement and security deposit lists the first time you map it to an Airbnb listing.
Settings only affect new bookings. A booking that is already made keeps the agreement it was made with.

If you already use rental agreements

Each property keeps the agreement it asks today, source by source. Nothing is removed on its own.
If you relied on the built-in Default System Agreement, you get a saved copy to edit or turn off, with Airbnb left out.
An agreement that was turned off before release is used by no property until you pick it with Use on properties.
"Apply rules to other properties" can copy the rental agreement settings and the different agreements. It does not copy the Airbnb exception, because Luxe and monthly stays depend on each listing.

Step 7 Guest data, apps and off-platform asks

Unless a law, a written HOA or building rule, or a permitted contract requires it, you cannot ask Airbnb guests for any of the following, at booking or during the stay.

Phone number, home address or email address
Passport, driver's license, social security number or photo of an ID
Payment card, bank or other financial information
Background or credit screening
Biometric or health data, such as fingerprints or medical records
A separate app or website registration to get in or use a key amenity
Wi-Fi portals that ask for an email address
Reviews or surveys on another website
Timeshare presentations, subscriptions or memberships

What is still fine: Airbnb messaging in place of a phone number or email, looking at ID face to face at check-in if you disclosed it under Requests, a keyless entry app if guests can get in without it, and a security deposit sent in the listing's fee field and released within 7 days of checkout. The full list below has the rest.

If an exception applies, spell out which details you need and the reason in your requests, so guests see it before they book. Gather only what the requirement needs, keep it safe, and delete it when you are done.

The full list, with what is fine instead

You cannot ask for	What is fine
Phone number, home address or email address	Use Airbnb messaging
Passport, driver's license, social security number or photo of an ID	Look at ID face to face at check-in, as long as you disclosed it under Requests. You cannot keep a copy.
Payment card, bank or other financial information	Only where Airbnb's pricing and payment transparency policy permits it
Background or credit screening	Nothing, unless an exception applies
Biometric or health data, such as fingerprints or medical records	Nothing, unless an exception applies
Extra guest details, like guest names and ages, pet type, or vehicle make, model and license plate	To confirm: Airbnb's list of personal data is not exhaustive, and we are confirming how it treats these. Ask only for what you truly need, and disclose it under Requests.
A separate app or website registration to get in or use a key amenity	Keyless entry apps, as long as you can offer a way in that does not need the app. Optional apps like Sonos, Nest or concierge apps.
Wi-Fi portals that ask for an email address	Only for hotels and resorts, or when an exception applies
Reviews or surveys on another website	Only for hotels. You can recommend local businesses if guests are free to ignore the tip and you disclose any financial interest.
Timeshare presentations, subscriptions or memberships	Nothing. You cannot require or pressure guests.

In OwnerRez: contact info and security deposits

Contact info is a property rule

Contact info now has its own section on the Rules tab. Set it to all sources except Airbnb unless an Airbnb exception allows asking. Contact Info shows green only when your exception is a law or HOA rule, or when Airbnb guests sign an active rental agreement under an exception. Otherwise it shows amber with a link to set an exception.

Also review any template or trigger that asks Airbnb guests for contact information, and the booking clean-up link ({BUFIXUP}) that collects contact details, agreement signatures and security deposit information. Fix all handles messages that link {BUFIXUP}, {BULEASE} or {BUBILLINFO}. Custom fields are not sent to Airbnb, but if you use them in emails, Airbnb messages, forms or agreements (Settings › Custom Field Definitions), check that they are not sending rules or questions to Airbnb guests that do not apply.

Change Contact Info Rules. When Airbnb is included and no exception is set, an amber note lists the allowed reasons.

Change Security Deposit Rules. There is no Airbnb note here, because Airbnb allows a deposit sent in its fee field.

Watch this one

Guests are still asked for contact info when a deposit or a rental agreement applies. My Stay opens those pages only after the guest confirms contact info, and the same goes for guests who choose to buy travel insurance. So you can skip Airbnb for contact info and Airbnb guests are still asked, if a security deposit applies. The Contact Info section and the Booking Requirements modal both tell you when this is happening.

Property › Rules. Contact info skips Airbnb, but guests still confirm it because the property asks them for a security deposit.

Booking Requirements › Contact Info › Airbnb. Even with No properties picked, guests are still asked at properties that require a deposit or rental agreement.

One important detail about contact information

Even if you exclude Airbnb from your Contact Info requirements, there are situations where Airbnb guests may still be asked to confirm their contact information. For example, if your property requires a security deposit, guests must first confirm their contact information in My Stay before they can authorize it. The same applies when guests need to sign a rental agreement or choose to purchase travel insurance.

Why does this matter? Airbnb's new policy limits when hosts can collect personal information from guests. Simply excluding Airbnb from your Contact Info requirements may not be enough if another requirement still leads guests through that step.

As you review your settings, pay particular attention to properties that require security deposits or rental agreements. We'll walk through this in more detail in Step 7 of the audit.

Security deposits on Airbnb

Airbnb allows a security deposit sent in the listing's fee field and released within 7 days of checkout, so a deposit is not a conflict with the policy.
Security deposits are now a property rule: required for all sources, or all sources except the ones you pick. A source you leave out also stops showing the deposit on its listing.
New Airbnb connections start with security deposits off. To collect a deposit on Airbnb bookings, leave Airbnb off the property's exclusion list.
The old deposit setting on the channel page, and Airbnb's fixed deposit amount, are gone. Airbnb bookings that take a deposit hold the property's amount.
A deposit still makes contact info required for that guest, as noted above.

Step 8 Signs, guidebooks and the people who talk to guests

Signs. Keep signs that simply explain how something works, like how to run the fireplace. Take down any sign that sets out a rule or request that is not on the listing.
Guidebooks and the house manual. Use them to explain how things work, share Wi-Fi details and offer neighborhood tips. Refer guests to the rules on your listing. The house manual link lives on the property's Guest Instructions tab.
Cleaners and co-hosts. Make sure anyone who talks to guests sticks to what is on the listing.
Owners. If you work with property owners, give them a heads-up that some chores may shift into the cleaning fee, ideally before a guest brings it up.

Step 9 Look at the finished listing, then keep checking

Save every change, including anything you changed directly on Airbnb.
View each listing the way a guest would and read the whole House rules and requests section. Confirm that what you set in OwnerRez actually appears.
Watch your inbox for any Airbnb notice about a highlighted request.
Correct whatever is flagged, or appeal when a local condition justifies the request.
Put a monthly reminder on your calendar, and look again after you edit any template, trigger or sign.

Your timeline: a step-by-step plan to get ready

The policy covers reservations booked on or after November 20, 2026, so every listing needs to be ready by then. Work through it one area at a time.

Audit existing rules

Start in Settings › Booking Requirements. Gather everything you ask of guests. Decide what qualifies as a standard rule, a request, or a departure task (Steps 1 and 2).

Adjust listing editor

Select the seven standard rules on Airbnb, reword reasonable requests, and clean up departure tasks (Steps 3 and 4).

Clean up messaging & settings

Use Fix all or edit message templates and triggers, set the property rules for contact info, rental agreements and security deposits, and verify guest data requests in OwnerRez (Steps 5 to 7).

Check physical property

Remove unlisted signage and check guidebooks. Confirm your live Airbnb listings match what you set in OwnerRez (Steps 8 and 9).

Ongoing maintenance

The policy applies to bookings made on or after November 20. Watch for Airbnb updates and review templates, triggers, and signs regularly.

Templates you can adapt

Adjust the wording to fit your place, but keep the meaning. None of these adds anything that is not already on your listing.

Request

Before checkout

On your way out, it would help if you could leave used dishes in the sink, drop used towels in a single spot in the bathroom, put trash and recycling in the bins inside, and switch off the lights and the heat or A/C. Our cleaners take it from there.

Copy

Request

ID check (only if disclosed and truly required)

We check one photo ID, from the lead guest, in person when you arrive. We do not copy or store it.

Copy

Request

Local requirement (bear country or drought)

Bears are active in our area, so all trash goes in the animal-proof bin outside. It keeps the animals safe and your stay trouble-free.

Copy

We are in an area with drought-related water limits, so please keep showers short.

Copy

Message

Day before checkout

Hi {CNAME}, checkout is tomorrow at {BCHECKOUTTIME}. Everything we ask of guests is listed under House rules and requests in your reservation. Thanks for staying with us!

Copy

Message

Friendly mid-stay reminder

Hi {CNAME}, a friendly heads-up that quiet hours start at [quiet hours start time] at our place, since the neighbors are close. Let us know if there is anything you need.

Copy

Anything in curly braces, like {CNAME} and {BCHECKOUTTIME}, is a field code. OwnerRez fills it in for each booking. In the template editor, use Insert Field to confirm the exact code you want, and see the full list in the Field Codes support article at ownerrez.com/support/articles/field-codes.

When something goes wrong

Four situations the new policy changes the most, and what to do in each.

When one of your rules gets broken

Check that it breaks one of the seven rules set on your listing, not a request.
Write to the guest on Airbnb and name the rule.
Keep a record in the message thread.
Contact Airbnb. If the behavior keeps going, or the guest said in advance they would do it, you can cancel without fees.

When a guest skips a request

Hand it to your cleaning crew. Turnover cleaning is already built into your cleaning fee.
If the mess is far past normal wear, ask Airbnb for help.
For real damage, request payment through the Airbnb Resolution Center and AirCover.
Leave an honest, factual review. You cannot cancel over a skipped request.

When Airbnb flags your listing

Open the highlighted request and read the tip Airbnb attached to it.
Reword it (borrow from Step 4), remove it, or appeal with proof of the local condition.
View the listing as a guest and confirm the alert is gone.

When an HOA or law is involved

Get the requirement in writing from the HOA, the building or the local government.
Tell guests under Requests what they must provide and why, before they book.
If a contract is part of it, set the Airbnb exception on the property.
Protect the data while you hold it, then delete it.

The full playbook, with examples

When one of your rules gets broken

For example, extra overnight guests or an event, or a guest tells you before arrival that they plan to host one.

Check that the behavior violates one of the seven rules actually set on your listing, not a request.
Write to the guest on Airbnb and name the rule. Airbnb's house rules quick reply is handy here.
Keep a record, using the Airbnb message thread and anything else you have, like emails from neighbors.
Contact Airbnb for next steps.
If the behavior keeps going, or the guest told you in advance they would do it, you can cancel without fees or other consequences.

Stay away from threats of fines, side conversations by text or email, and rules that only appear in your welcome book.

When a guest skips a request

For example, dishes left on the counter or towels all over the floor. A guest who skips a request has not broken a rule, so cancelling is off the table.

Hand it to your cleaning crew. Turnover cleaning is already built into your cleaning fee.
If the mess is far past normal wear, ask Airbnb for help.
For real damage, request payment through the Airbnb Resolution Center and AirCover.
Leave an honest, factual review.

If guests keep skipping the same request, check that it is truly reasonable. If it protects the home and matches one of the seven standard rules, set it as that rule instead. Labels help too, like where towels go or which bin takes recycling, as long as they guide guests rather than add a rule.

When Airbnb flags your listing

Open the highlighted request and read the tip Airbnb attached to it.
Choose one: reword it, remove it, or appeal.
When rewording, borrow from the allowed versions in Step 4.
When appealing, describe the local condition plainly and have proof ready, such as an ordinance or utility notice.
Afterward, view the listing as a guest would and confirm the alert is gone.

When an HOA or law is involved

For example, guard-gate registration or building ID rules. These are the usual situations that allow a contract, personal data or a separate registration.

Ask the HOA, the building or the local government to put the requirement in writing.
Tell guests under Requests what they must provide and the reason, before they book.
Ask for no more than the requirement covers.
If a contract is part of it, set the Airbnb exception on the property's Rental Agreement rules, so OwnerRez puts it in the Contracts section of your listing, and leave personal details out.
Protect the data while you hold it, and delete it once you no longer need it.

You cannot fine guests yourself, but if an HOA or local government might, you can give notice in the local rules section of your listing. An HOA reason holds up only if the HOA really has that rule in writing.

Quick answers

No Ask guests to strip beds or start laundry?

Ask them to gather used towels. See Step 4.

No Charge for unreturned keys, smoking or extra guests?

No fines or penalties. Use AirCover for damage, and set smoking, guest count and lock up as standard rules. See Step 4.

No Charge separately for something I advertised?

The fee must already be in the price guests see when they book. See Step 4.

No Add a rule in a message after booking?

You can repeat rules that are already on the listing. See Step 5.

Limited Require a rental agreement?

Only for a legal or HOA requirement, an optional extra such as a golf cart, a monthly stay of 28 nights or more, or Luxe. Set the reason on the property's Rental Agreement rules and OwnerRez puts the agreement on your Airbnb listing. See Step 6.

Yes Charge a security deposit on Airbnb?

If it is sent in Airbnb's fee field and released within 7 days of checkout. Set it in the property's Security Deposits rules. See Step 7.

Yes Check a guest's ID?

Face to face at check-in, if you listed it. Copies are off limits. See Step 7.

Limited Ask for a guest's phone number or email?

Not unless an exception applies. Use Airbnb messaging. Guests still confirm contact info in My Stay when a deposit or rental agreement applies. See Step 7.

Yes Change what I ask from all my properties at once?

Use Settings › Booking Requirements. See Booking Requirements.

Yes Change what an existing booking asks?

Use that booking's Rules page. Property changes only affect new bookings.

No Require an app to get in?

Keyless apps are fine if guests can ask for a way in that does not need the app. See Step 7.

No Send guests to review me on another site?

Unless you are a hotel. See Step 5.

Yes Warn guests about an HOA or city fine?

In the local rules section of your listing. See When an HOA or law is involved.

No Cancel because a guest ignored a request?

Contact Airbnb. You can cancel for a broken house rule. See When a guest skips a request.

Run the audit with Claude or ChatGPT

With the OwnerRez MCP connected to Claude, ChatGPT or Grok, your assistant does most of the hunting. Paste the prompt below into a new chat. The assistant reads your properties, your listings and the messages you have actually sent Airbnb guests, then tells you what needs to change and where to change it.

Not connected yet? Start with the MCP overview, then follow the setup article for your assistant: Claude, ChatGPT or Grok. Only account owners and Full Admin staff can connect it.

Give AI a copy of this guide. The prompt carries a short summary of the policy, but the assistant does better with the full picture. Attach this guide to the chat, or paste its text in with the prompt, so it has the policy details, where each setting lives in OwnerRez, and the items we are still waiting on.

Before you run it

Know what it cannot see. The MCP cannot read your message templates, triggers, the Airbnb House Rules text, quiet hours and commercial photography, your guidebook content, or your rental agreement text. It can read your property rules, each listing's house rules and Check Out Tasks, your bookings and the messages on them. It will give you a short checklist of what it could not see to review yourself using Steps 1 to 5 of this guide.
Treat it as a first pass. AI can misread things. Confirm each finding against your account and Airbnb's Help Center before you change anything.

Copy and paste this prompt

Replace the bracketed text near the top with your property names, or leave it as is to audit everything.

Open in Claude Open in ChatGPTOpens a new chat with the prompt filled in, ready for you to press send. Sign in first, because the OwnerRez MCP works only in a signed-in chat. Using Grok or another assistant? Use Copy on the prompt below.

Prompt Copy

I'm an OwnerRez customer and I want you to audit my Airbnb listings against Airbnb's new "Reasonable house rules and requests" policy, using my OwnerRez account data through the OwnerRez MCP. This is a read-only review. Do not edit anything, send any messages, or change any settings.

Which properties to audit: [ALL MY PROPERTIES / or list property names here]

BACKGROUND: THE POLICY

Airbnb's policy applies to every Airbnb reservation booked on or after November 20, 2026. Earlier bookings stay under the old policies. Airbnb's help article is airbnb.com/help/article/4168 and the contracts and requirements article is airbnb.com/help/article/4169. If you can browse the web, confirm current details there. If you can't, say so and rely on the summary below.

1. Only seven things count as enforceable house rules: maximum overnight guests, quiet hours, events, pets (including how many), smoking (including vaping), commercial photography, and lock up at checkout. Everything else is a "request." Requests are encouraged, not required, and they must be reasonable.

2. Everything has to be disclosed in the House rules and requests section of the listing at the time of booking. Hosts cannot add new rules or requests after booking by message, on signs, or in person. They can restate something already on the listing.

3. Hosts generally cannot:

- Ask for real work a cleaner would normally do. Not allowed: stripping beds, starting laundry, washing or putting away dishes, taking trash offsite or out to the street. Allowed instead: gather used towels, put used dishes in the sink, sort trash and recycling into designated indoor bins, turn off AC or heat and lights when leaving.

- Restrict advertised features (hot tub, fire pit, game room, etc.), or charge a separate fee for them.

- Fine or penalize guests, or threaten fees, deposits or charges for breaking a request. Hosts can give notice of HOA or local fines in the local rules section.

Local conditions can justify exceptions (for example, animal-proof trash containers in bear country, or short showers during a drought), if the wording says so.

4. Hosts generally cannot ask guests to sign a separate contract or rental agreement unless: it is required by law or an HOA or building rule, it is needed for access to an optional amenity (like a golf cart rental), it is part of a monthly stay of 28 nights or more, or it relates to an Airbnb Luxe listing.

5. Unless a law, a written HOA or building rule, or a permitted contract requires it, hosts cannot ask guests for: phone number, home address or email address (use Airbnb messaging); passport, driver's license, SSN or a photo of an ID (looking at ID face to face at check-in is allowed if disclosed, but no copies); payment card, bank or other financial information (except where Airbnb's pricing and payment transparency policy permits it); background or credit screening; biometric or health data such as fingerprints or medical records; a separate app or website registration to get in (keyless entry apps are fine if there's a non-app way in); Wi-Fi portals that ask for an email address; reviews or surveys on another website; timeshare presentations, subscriptions or memberships.

6. Hosts should not steer guests away from Airbnb messaging, and should not send guests to another site to book, review or pay.

7. A security deposit is not restricted by this policy when it is sent in the listing's fee field and released within 7 days of checkout.

WHAT TO DO

Step 1. Find my properties and their Airbnb listings. For each property, pull the property settings (max guests, max pets, check-in and check-out times, minimum and maximum nights, the rental agreement settings, the contact info setting, the security deposit settings) and the listing details (house manual text, check-in instructions, any other guest-facing text). If you can browse the web and I have an Airbnb listing number, open the public Airbnb listing and read the description, the "Other things to note" section, and the House rules and requests section.

Step 2. Look at what has actually been sent to Airbnb guests. Find my most recent Airbnb bookings (aim for the last 5 to 10, including any upcoming ones). For each, check the signed agreements, then read every message thread on the booking: channel messages (Airbnb), SMS and email. Note the exact wording of every automated or templated message, such as the booking confirmation, agreement or sign-in request, check-in instructions, mid-stay check-in, trash or checkout reminders, post-stay messages, and review requests. Treat the same wording that repeats across different guests as an automated template. Skip one-off personal conversations unless they show a problem (for example, taking payment outside Airbnb).

Step 3. Check for these specific problems and cite evidence for each:

- Agreements: Does my listing text or any message require Airbnb guests to sign a rental agreement? Do my property settings send an agreement to every booking? Does any stay qualify for an exception (note that a maximum stay under 28 nights means the monthly exception can never apply)?

- Contact info: Do my messages or forms collect phone numbers or emails from Airbnb guests? Is there an SMS or email thread on an Airbnb booking, which suggests I collected contact info outside Airbnb? Do any messages invite the guest to text or call me directly? Does any property still ask Airbnb guests to confirm contact info because a security deposit or rental agreement applies?

- Chores and requests: Any wording that asks guests to strip beds, do laundry, wash dishes, take trash out, run the dishwasher, or do anything a cleaner would normally do.

- Fees, fines and deposits: Any language about fees, fines, penalties, deposits or holds for rule violations, excessive cleaning, smoking, events or unreturned keys. Note how security deposit holds are described, and whether holds were actually collected on any Airbnb bookings.

- Advertised features: Any limits placed on features the listing advertises.

- New rules after booking: Any rule, chore or instruction in a message that I would not expect to be on the listing already.

- Off-platform steering: Any message that pitches direct booking, links to my own website to book or review, sends guests to another site for reviews, or arranges payment outside Airbnb.

- Data collection: Wi-Fi splash pages or portals (look at the property custom fields for services like StayFi), key apps, guest registration forms, ID requests.

- Standard rules: Compare max guests and max pets against the listing and against bedroom and bed counts. Flag any inconsistency.

Step 4. Be honest about what you could not see. The OwnerRez MCP cannot read my message templates, triggers, the Airbnb Channel Settings House Rules box, quiet hours and commercial photography, my guidebook content, or my rental agreement text. List which of these I need to check myself.

RULES FOR YOUR ANSWER

- Separate what you observed (quote the exact wording and give the booking number or listing) from what you are inferring, and from what you could not verify. Never invent settings, policies or product capabilities. If you are unsure whether something violates the policy, say so and say why.

- Do not repeat full guest names, phone numbers or emails. Use first names and booking numbers only.

- Do not give legal advice. This is a review against Airbnb's published policy.

- Keep the tone direct and practical. No filler, no flattery, and no em dashes.

HOW TO FORMAT THE RESULT

1. A short summary: how many Airbnb bookings are upcoming after November 20, 2026, and your top three issues in order of priority.

2. Findings, one per issue, each with: what you found (with evidence), why it matters under the policy, and the fix. Sort every finding into one of four groups: Make it a standard rule, Keep as a request, Reword, or Remove from Airbnb guests.

3. For each fix, tell me where to make the change in OwnerRez. Use these locations:

- Max guests, pets, events, smoking: Properties > (property) > Rules > Occupancy & Suitability. Related details are also set on the property's Amenities tab, in the Expectations area. If quiet hours and commercial photography show on that page in my account, set them there too.

- Contact info, rental agreement and security deposit: Properties > (property) > Rules, each in its own section. Settings > Booking Requirements shows every property at once and has a Fix all button for Airbnb conflicts.

- The reason Airbnb guests sign a rental agreement (the Airbnb exception): the property's Rental Agreement rules. OwnerRez uploads the agreement to the Airbnb listing once a reason is set.

- Airbnb House Rules text: Settings > Channel Integrations > Airbnb > Channel Settings.

- Check Out Tasks and house manual link: the property's Guest Instructions tab (these also go to Vrbo, so check the live Vrbo listing too).

- Messages: Settings > Messaging > Templates (the Channel tab is for messages sent through Airbnb).

- Triggers: Settings > Messaging > Triggers.

- To stop a message, agreement request or form from going to Airbnb guests while keeping it for Vrbo and direct guests: use Fix all on Booking Requirements, or open the trigger, click Add Condition under Conditions, choose Source, then is, then Anything But, then Airbnb, and save. Disable the trigger first, then the template, instead of deleting either, so both can be turned back on.

- Quiet hours and commercial photography: if those fields are not in my account yet, set them in the Airbnb listing editor. Lock up at checkout comes from the Lock Up task in Check Out Tasks.

4. Where wording needs to change, give me a rewritten version in my own voice that keeps the meaning but follows the policy. Keep rewrites short. Do not add new rules, offers or commitments that I did not already have.

5. A checklist of what you could not verify and where I should look.

6. A one-line reminder that I should confirm everything against the live Airbnb listing and Airbnb's Help Center.

Start now. Work through the properties one at a time.

Reference

How OwnerRez connects to Airbnb

Several places in OwnerRez feed what guests see on Airbnb. This table shows which one controls what.

What you set	Where in OwnerRez	How it shows on Airbnb
Max guests, pets, events, smoking	Properties › property › Rules › Occupancy & Suitability	These map straight to Airbnb's house rules.
Quiet hours, commercial photography and local rules	The same page, as these roll out. Until you see them, the Airbnb listing editor.	Quiet hours and commercial photography are standard rules. Local rules show in the local rules section of your listing.
The House Rules text	Airbnb Channel Settings, and each property's Channel Rules page	Appears under Host requests. Right now this is a request, not a rule.
Check Out Tasks	Properties › property › Guest Instructions	Requests, except the Lock Up task, which maps to the Lock up at checkout rule.
Contact info, rental agreement and security deposit	Properties › property › Rules; Settings › Booking Requirements for every property at once	They decide what guests are asked to complete in My Stay after booking, or at Confirm & Pay for direct bookings.
The rental agreement Airbnb guests sign	Properties › property › Rules › Rental Agreement › Airbnb exception	Uploaded to your Airbnb listing under Contracts once you set a reason.
Security deposit	Properties › property › Rules › Security Deposits	Sent to Airbnb as an offline fee unless you leave Airbnb out.

In OwnerRez: the full table, setting by setting

What you set	Where in OwnerRez	How it shows on Airbnb
Max guests, pets, events, smoking	Properties › choose a property › Rules › Occupancy & Suitability. It is set per property. Related details are also set on the property's Amenities tab.	These map straight to Airbnb's house rules. Max Total Guests maps to the overnight guests rule, Maximum Pets to the pets rule, Smoking to the no smoking rule, and Events to the no events rule.
Quiet hours, commercial photography and local rules	Properties › property › Rules › Occupancy & Suitability › Change. These are rolling out now. Until you see them in your account, set them in the Airbnb listing editor.	Quiet hours and commercial photography are standard rules on Airbnb. Local rules (Homeowners Association and Local Government, with a description of up to 140 characters) show in the local rules section of your listing. The first time OwnerRez syncs a listing, it reads what is already on Airbnb, so nothing you set by hand is overwritten.
The House Rules text	Settings › Channel Integrations › Airbnb › Channel Settings. The House Rules box is about halfway down the page. It is also set per property, on the property's Channel Rules page.	Appears under Host requests. Right now this is a request, not a rule.
Check Out Tasks	Properties › property › Guest Instructions. These fields go to Airbnb and Vrbo, and also show on OwnerRez hosted websites.	Airbnb treats checkout tasks as requests, so they get measured against the same standard. The exception is the Lock Up task, which maps to Airbnb's Lock up at checkout house rule, with the task description as the detail.
Contact info, rental agreement and security deposit	Properties › property › Rules, each in its own section. Settings › Booking Requirements shows all three for every property at once.	OwnerRez uses them to decide what guests are asked to complete in My Stay after booking, or at Confirm & Pay for direct bookings.
The rental agreement Airbnb guests sign	Properties › property › Rules › Rental Agreement › Airbnb exception	When Airbnb guests sign a rental agreement and you set a reason, OwnerRez uploads it to your Airbnb listing under Contracts.
Security deposit	Properties › property › Rules › Security Deposits	Sent to Airbnb as an offline fee unless you leave Airbnb out. The old deposit setting on the channel page is gone, and Airbnb's fixed deposit amount with it. Bookings that take a deposit hold the property's amount.

Where to fix things in Airbnb

In the Airbnb listing editor, House rules and requests is in the left sidebar. Airbnb marks each request that needs to change with a highlight and a tip. If you do not act on them, Airbnb says it sends you a message with the tips and a way to appeal.

What we're waiting on

More guidance from Airbnb. We will add details as they are published.
Airbnb's approval of uploaded contracts. OwnerRez shows each listing's status on the property's Rules tab, from Sending to Airbnb to showing on your listing.
Quiet hours, local rules and commercial photography. These are rolling out in Occupancy & Suitability. Until you see them in your account, set them in the Airbnb listing editor.

Still moving. Airbnb has not told partners about every field yet. If the Airbnb listing editor shows something OwnerRez does not, change it in Airbnb and check back here. We update this guide as that changes.

Sources

Airbnb sources

OwnerRez support articles

This is a living document. Airbnb has announced the policy and updated its listing editor, and OwnerRez has added tools for most of what it touches: the Booking Requirements page, the Contact Info, Rental Agreement and Security Deposit rules on each property, and the upload of your rental agreement to your Airbnb listing. Airbnb has not yet told partners like OwnerRez which API fields it will open for every house rule, so a few still have to be set in the Airbnb listing editor. For now, the House Rules text you enter in OwnerRez shows on Airbnb as a host request, not an enforceable rule. Screens in this version come from a pre-release build, so labels may change slightly, and we will update the guide as we learn more. This guide reflects Airbnb's published policy and OwnerRez's pre-release build as of October 27, 2026. It is not legal advice. Always confirm current terms in the Airbnb Help Center before you make changes.

Questions about this guide? Reach the OwnerRez support team at help@ownerrez.com, submit a ticket from the in-app help via Rezzy, or visit the Support Center at ownerrez.com/support.

Your next step

OwnerRez host? Open Settings › Booking Requirements and start with whatever is amber.

Open Booking Requirements

Want the nine steps as a checklist to tick off for each listing? Get the audit kit below. It works with any system, not only OwnerRez.

The Airbnb House Rules Audit Kit

Check every listing against Airbnb's new house rules policy. The 12-page PDF has the nine-step checklist, a rewrite table for rules that fail, five message templates, a brief for your cleaner and co-hosts, and two AI prompts that do the first pass.

A Complete Guide to Airbnb’s New House Rules and Requests Policy in OwnerRez