Clear guest instructions minimize support requests, prevent property damage, and set accurate expectations. This leads to smoother stays, fewer complaints, and better reviews for hosts. In this support article, we will explain how to add guest instructions in OwnerRez.
Check In
To add guest check-in instructions, click on the upper-right pencil icon and navigate to the Check-in section
Select the Check-in Type from the dropdown list.
If necessary, add more detailed check-in instructions to the Check-in Instructions area.
For more information, see our Check-in & Check-out support article.
Directions
To add guest directions to your property, click on the upper-right pencil icon and navigate to the Directions section.
Add written text directions, or add linked directions by following the instructions in Google's Share directions with others Help Center article.
Wifi
To add guest directions to your property, click the upper-right pencil icon, then navigate to the Wi-Fi section.
Enter your Wi-Fi network name and password, and, if necessary, add Internet information.
House Manual
To add your property house manual, click the upper-right pencil icon, then navigate to the House Manual section.
Check Out Tasks
Users can add specific Check-out Tasks that will be pushed to your channel-integrated Airbnb and Vrbo listings and displayed only on OwnerRez Hosted Websites. Add your check-out tasks by navigating to Properties > your specific Property > Listing Content > Guest Instructions > Check Out Tasks area. Edit these items by checking and unchecking each item. If available, after you've checked an item, you can add additional information by clicking on the Edit button to the right of the selected item. You can limit your guest check-out tasks to only Airbnb or Vrbo by selecting either in the upper-right Any Channel dropdown list.
If Additional Requests is selected, details MUST be added to this field for correct syncing with Airbnb.
Items added to the Check Out Tasks section will only be sent to Airbnb. No other listing channels support them, including Vrbo. Check Out Tasks will also be displayed on OwnerRez Hosted Websites.