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  • Payment Processing » Payment Processing

    3-D Secure 2.0 () (3DS or 3DS2) is a protocol that allows merchants (e.g., owners, PM's, hosts) to securely transmit detailed transaction information to issuing banks, allowing the merchant to take advantage of the bank's more advanced fraud analysis tools.

    Developed by Arcot Systems and Visa, this technology supports improved transmission security, and it has been adopted...

  • Blog

    On Tuesday 2/8, OwnerRez will be hosting a webinar with ResortCleaning.

    We'll sit down with Danny Bradford, Chief Executive Officer at ResortCleaning, to discuss 5 mistakes vacation rental managers make with their housekeeping departments.

    The session is free to join, but you need to use the sign-up for OwnerRez/ResortCle...

  • OwnerRez APIs » API for Channel Integration

    ...the advertiserExternalId:

    Here is a screenshot showing the listingExternalId and unitExternalId:

    Requests

    You also must send a User-Agent header identifying yourself which should contain your app name, for example: User-Agent: My Awesome App/1.0.

    For example, given...

  • Integrations » Door Locks

    Jervis Systems () is a smart access and automation platform that allows property owners and managers to automate their short-term rentals, vacation homes, and boutique hotels from anywhere in the world. Create five-star guest experiences while avoiding the technical hassle and headache of managing multiple a...

  • Core Concepts » Properties

    ...perty > Listing Content > Rooms. Any existing bedrooms and bathrooms you had previously added will still show under the new Rooms tab. Click on Change. 2. In the Bedroom Section, you can do the following:

    * Add additional Bedrooms by clicking on the +Add Bedroom icon. The new bedroom will appear below the current Bedrooms that you have c...

  • Channel Management » Channel Integrations » Airbnb

    ...Properties > Your Property > Rooms. Any existing bedrooms, bathrooms, or other rooms you previously added will still be under the Rooms tab. Click on Change.

    2. In the Bedroom Section, you can do the following:

    * Add additional bedrooms by clicking on the +Add Bedroom icon. The new bedroom will appear below the current bedrooms you h...

  • OwnerRez APIs » API for Channel Integration

    ...{ownerrez_api}/haapi/haxml/advertiserindex?type=${ownerrez_user}&key=${ownerrez_key}" --silent | xmllint --format -

    XML payload:

    <?xml version="1.0"?>
    <advertisersContentIndex>
    <documentVersion>4.2.1</documentVersion>
    <advertiserIndexEntry>
    <advertiserAssignedId>ora7ccdcddfex</advertiserAssignedId>
    <advertiserName>Joe Porter</advertiserName>
    <advertiserListingContentIndexUrl>

  • Core Concepts » Team Access

    ...m) because your OwnerRez-specific DNS settings will automatically be applied to your domain purchased through Name.com.
    * If you already have a domain, you can add a subdomain as detailed below.

    2. Navigate to your Team Access () account by clicking on the left navigation menu and selecting Team Access.

  • Integrations » Guest Communication

    .../) enables you to offer instant curated local amenities, rentals and on-site upgrades to your short-term rentals via a digital storefront. Benefits include:

    * Brand new revenue stream with up to $120k per year
    * Reduce guest inquiries by up to 70%
    * Differentiator in saturated markets
    * Tons of personalized guest data
    * Improved marketing content, listing descriptions, reviews and re-booking...

  • Integrations » Door Locks

    Lynx () offers PMS Integrated Keyless Entry, Home Automation for Thermostat, Leak/ Noise/ Smoke/ CO sensors combined with Workflow Automation and Guest Communication.

    * Steps for integration (#steps-for-integration)
    * List of supported devices (#list-of-supported-devices)
    * What Data is Transmitted (#da...

  • OwnerRez APIs » API for Channel Integration

    ...areas. You might see example JSON or XML payloads and wonder what the possible values are. These enumerations will provide you with a complete list.

    The current version of these Enumerations is 4.2.1 as of November 29, 2022.

    * Listing Enumerations 4.2.1 (#Listing)

    * documentVersion (#documentVersion)
    * placeType (#placeType)
    * action (#action)
    * status (#status)
    * AreaUnit (#...

  • Forums

    Iam aware that you can create custom forms, but as PacView points out, the result isn’t very elegant. A group of 8 adults and 2 minors all having to fill in their full personal details doesn’t look good. A small group of just 3 people gets the exact same form with lots of irrelevant fields they don’t need to complete.
  • Forums

    Yes yes yes, a million times yes!!!  I see the original post is 2.5 years old, and no reply from OwnerRez or addition of this feature.  We just had someone who booked for the entire month of July who then cancelled at 31 days prior to arrival, now we are unlikely to be able to fill the month like we normally would.  Help!!!
  • Blog

    As we reach the end of 2022, I wanted to reach out to everyone and explain a price increase that we recently put in place.

    Some of you have already seen the updated pricing calculator or new Costs & Fees article. Others may be reading this because of an email blast I sent out.

    Please note that if you jo...

  • Pages

    OwnerRez will be attending and sponsoring many important conferences this year, and we wanted to make sure you knew!

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  • Blog

    Hey everyone, we're back with another belated product update. This update covers our July 1st release with 17 juicy updates (/support/articles/update-2022-07-01) , including a couple of new features and enhancements. Give this a quick read before you head off to your weekend! ☕️

    * New Features (#new)

    * Vendor Name on Expenses (#vendor-name)
    * Set Tags/Fields via API (#tags-api)
    *...

  • Forums

    Hello Ken / OR team,

    I don't see an update on this since 5y now. Is this feature still planned / under development? 

    Context - one of our amenities was out of order for the first 2 nights of a 5 night stay. Guest asked to refund them for the first 2 nights. Those 2 nights were weekday nights so lower priced than the other 3 nights, but I didn't know how much the user paid for those first tw...

  • Forums

    ...by not being listed on Google Vr.

    Comparing it to booking is irrelevant. Booking are just horrendous to deal with as a company - my experience there.  by Colin B (/forums/users/347416835) – Oct 20, 2023 2:17 PM (UTC)

    You assume that Goog is better to deal with than BDC?  You can already see that price display is screwy on traveler facing side and usually shows for only 2 people which is a...

  • Forums

    ...Prorate is selected, along with "any stay during period" selected (AKA the fixed date range) and "include pending/cancelled bookings" boxes are unchecked, tell the system to run a function to perform 2 calculations that will be displayed in the Total Charges column. Step one is to  calculate the daily prorate by subtracting "Non-Taxable Charges" from "Charge Total" which is then divided by "Total N...
  • Forums

    I have 3 units on Airbnb  Unit1, Unit2 and Unit3. Unit 3 actually consist of both units ( 1 and 2 together for a bigger party).  When I exported Airbnb the calendars to Owner Rez. Under the Unit 3 I have Ical from Unit 1 and Unit2).  When any day is booked  in Unit 1  or unit 2 that date automatically should show unavailable under unit 3.  The problem is that for some dates ( not all)  The calendar...