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  • Blog

    ...o prevent unauthorized parties, Vrbo's new features, insights from Utah's short-term rental study, Airbnb's new host fee structure, a proposed STR tax in Colorado, and the top winter destinations for 2025. Let's dive in.

    Airbnb rolled out its anti-party system ahead of Halloween weekend to help hosts prevent unauthorized gatherings. (

  • Blog

    ...dcrumbs (#breadcrumbs)
    * OwnerRez Forum Post Previews (#post-preview)
    * Booking.com Additional Guest Fees (#bdc-additional-guests)
    * Turkish Language Guest Forms (#turkish-language)
    * PM v2 Legacy Bookings (#legacy-bookings)
    * Disabled Integrations (#disabled-integrations)
    * Communication History Email Activity (#group-activities)
    * Closed OwnerRez Stripe Accounts (#stripe)
    *...
  • Blog

    Summer's heating up 🔥, and July brought some game-changing updates. From the arrival of Rezzy AI, which handles messaging and task management, to the new Statement Taxes for PMv2 feature, and many other enhancements, we're serving up innovation that delivers real impact.

    * New Features (#new)

    * Rezzy AI (#rezzy) Beta
    * Statement Taxes for PMv2 (#statement-tax)
    * Enhancements (#updat...

  • Getting Started » ProServices

    ...Service Pricing

    ProConnect Service clients may choose to add on the ProTransfer Service () for an additional $150 for the first 2 properties, $50 per property for properties 3-9, and then $25 per property for each additional property.

    Number of Properties ProConnect Only ProConnect + ProTransfer
    First 2 properties $5...

  • Websites » Widgets

    ...ort/articles/widgets)
    * Adding OwnerRez widgets to WordPress ()

    Timeline:

    0:00 - Introduction (#0)
    0:44 - OwnerRez setup (#44)
    2:15 - Widget creation (#135)
    2:48 - Shortcode creation (#168)
    3:54 - Widget install (#234)
    4:47 - Import calendar and set up payment methods (#287)
    6:56 - Walk through booking as a guest
    7:45...

  • Core Concepts » Theming

    ...ou want - your business should have one identity.

    To add or create a customized theme, users can navigate to Settings > Branding & Legal > Theming.

    To create another theme, click the + Create Theme button.

    This invites users to enter a new name, phone number, contact...

  • Core Concepts » Fields

    ...wnerrez.com/settings/fielddefinitions) ! This is under Settings > Custom Field Definitions.

    * Webinar: Focus Session - Fields and Custom Fields ()
    * Types of Field Codes (#types)
    * Custom Field Definitions (#field-defs)
    * Quote Acceptance or Renter Agreement Signing Configuration (#quote-accept)

    * Guest Experience D...

  • Core Concepts » Damage Protection

    .../enahnced-damage-protection-common-issues-questions) . What is the deductible for Damage Protection?

    There isn't one - the program obligation applies first-dollar. Note the minimum claim amount is $25.00 - but, if you have an approved claim for $25, you'll receive the whole $25. Who is the actual protected party, and who makes claims?

    The OwnerRez subscriber who owns the OwnerRez account that p...

  • Rezzy AI » Directives

    ...pport. Gather details and photos to assess cause—normal wear, guest fault, or pre-existing.

    Handling Early Check-In Requests

    Early check-in is on a case-by-case basis and must be requested within 2 days of arrival. If it is more than 2 days before arrival, point out the timeline to the guest. Otherwise, escalate a task to check the availability of early check-in.

    Handling Missing Keys

    If th...

  • Core Concepts » Discounts

    ...Discounts > + Create Discount > Advanced Discounts () > Custom Discount) can be set up with a 50% off discount if a guest books 2 nights.

    From there, concentrate on how you present this BOGO discount in your marketing—you can still refer to it as a BOGO-style deal i...

  • Integrations » AI

    Transform your short-term rental management with Hostvana, a powerful and customizable AI solution. 🦾

    Hostvana's AI automates guest communications, manages access timing, filters guests, and coordinates cleaning and repairs, providing streamlined and efficient operation.

    * Key Features and Benefits (#features)
    * Steps for Integ...

  • Integrations » Other

    ...y managers retain higher booking revenue. Crafted for ease of use and backed by data, Direct Booking Tools enhances direct booking performance with precision and clarity.

    This tool could drive measurable conversion rate and reservation margin improvements by emphasizing the direct booking premium. Real-world case studies confirm how eve...

  • Integrations » Business Intelligence

    AutoRank Concierge () works seamlessly alongside OwnerRez to help property managers maximize visibility on Airbnb, increasing bookings and revenue, without adding extra work to their plate.

    The Concierge team securely accesses your listing data through OwnerRez, optimizes it with A...

  • Integrations » Guest Communication

    BetterSTR () makes managing short-term rentals simple. Our platform combines four powerful tools—Guestbooks, WiFi, Upsells, and the in-room Companion—to delight guests, automate co...

  • Integrations » Other

    CookinGenie () is a platform that connects personal chefs with guests seeking unique, personalized dining experiences. It enables guests to book chefs for anything from a taco night to 5-course French menu directly through the platform. Our chefs take care of everything –...

  • Forums

    ...POC Form so that the phone number field is left blank *AND* is a required field, so that hosts can continue to reliably collect guests' real phone numbers.

    The Background

    As of September 30, 2025, Airbnb is transitioning to issuing temporary phone numbers () for guests that are created at the time of booking and expire 2 days after booking.

    Thi...

  • Forums

    ...the Owner Portal but functionality is a bit limited. All I really need is:

     

    1. Ability to upload files (Statements, reports, management agreements, certification of insurance, etc)

     

    2. Ability to link to other things... For example, I'd like to add a button that links to a Jotform to collect bank details from owners

    Part two would be including links to the listings, so owners...

  • Forums

    ...e):

    Description

    Rate

    Amount

    Lodging

    $780

    $780

    Cleaning Fee - Cowboy Cabin based on $65.00 per stay

    $65

    $65

    Pet Fee for 1 pet based on $25.00 per night per pet

    $75

    $75

    Colorado Sales Tax 2.9%

    $26.68

    Cortez Lodging Tax 2%

    $18.40

    Montezuma County Tax 0.4%

    $3.68

     

     

    The lodgi...

  • Guides

    ...bookings. How It Works

    Strategy #1: Create separate listings for smaller versions of your property

    Let's say someone manages a large five-bedroom vacation home with a nightly rate of $499 and a $250 cleaning fee. Homes like this tend to book further in advance because they cater to larger groups that typically need more time to coordinate a trip. As the check-in date approaches, the chances of...

  • Forums

    simple. 1st, Unlink the booking from the channel; 2nd, change/move booking to update the new check-in/out dates; 3. I suggest "stick with current charges". 4. Edit charges and add a line with the amount for the extra night (before tax) above the tax lines. Save. 5. Go to Booking > Transactions tab. You will see that guest now has a balance for an extra night (plus tax). Here you can do one of the 2...