Search results
-
Moving a Booking to a Different Property
2 months ago...ort/articles/cancelling-a-booking#ha-vrbo-non-api-ical-cb) .
Option 3:
Another option is to just give the guest a $10 special offer () on the new property and manually adjust all the pricing in OwnerRez to match the true price.
NOTE: This only works for moving Airbnb channel integrated bookings between properties t...
-
Instant Book vs. Request-to-Book
4 months agoThese days, many guests are used to ordering stuff online with no human interaction. They expect the same for booking their vacations - they want to be able to just fill out a form, provide their credit card, click OK a few times, and bam! They're booked.
Some property owners want more personal interaction with their guests, though, and do not want to allow Instant Booking. Let's see how you can cont...
-
Airbnb Taxes
3 months ago...hat's it -- the tax will now be pushed to Airbnb as a custom pass-through tax. Repeat with any additional taxes you have to collect - each individual separate tax authority needs its own entry.
👉 Stuff to watch out for:
* If you switch to custom taxes, you must configure all of your taxes with the appropriate criteria. Make sure to check the options on the tax page in Airbnb and on the tax dashbo...
-
Change Charges
3 months ago...ctly on the Airbnb platform via alteration requests () , and quotes are handled via special offers () . -
Rezzy AI Common Issues & Questions
3 months ago...d Directives that Rezzy can reference to really "up her game."
Frequently Asked Questions (FAQs) () are the questions that guests often ask. Stuff like "Where's the closest corner store?" or "How do I get the grill to light?". Common questions you might include in your guest manual or post in a list on your website. You can configure FAQs for i...
-
Setup & Configuration
6 months ago...hing is sent to any government. While there are government rules in the US about adopting Brands and A2P sending, the information we submit is only used by our SMS carrier to prepare your "Caller ID" stuff with the carriers. We cannot say what happens to it beyond that, but OwnerRez does not transmit anything to any governing bodies, which we would not do based on our Privacy Policy ( -
Delete Guest Records
1 month ago...want the option to remove guest contacts. OwnerRez supports both options.
OwnerRez users cannot delete guests or Airbnb Special Offers () (quotes) created through an Airbnb channel integration connection.
All guest information you put into OwnerRez is yours to keep or delete. For more information, read our Frequent...
-
Remember "Color by listing site" choice in yearly calendar
1 year ago...te", I happen to prefer latter
* first, my choice is not saved -- when I reload the page, it always switches back to "Use property color" -- a small annoyance
* second, occasionally I observe weird stuff -- when "Color by listing site" is selected but calendar behaves as if "Use property color" is active. I have to click the first and then second button to "fix" it. Not sure how I get into this state... -
Best of the best
1 year agoThe attention to detail is what separates these guys from the rest of the crowd. It. Just. Works. Every button, every screen = just works. There's no trying to force you into using certain marketing channels or buying a bunch of stuff you don't need. It was the first time I felt like the software vendor wasn't getting in my way. Really great job. -
PacViewLodging in response to: Add a Guest Login Portal for guests to view their reservation details (folio, check-in/out dates, party size, billing, etc.)
2 months ago...ituation, etc... Checkin would be the survey, house information, etc... and as you get to the end of the stay the home screen is checkout related.. with checkout times, reminders to gather up their stuff, checkout instruction, maybe a checkout button to notify you they are gone (turno does this... we do it with our locks but a way to get the housekeeping started as early as possible) post stay the po... -
Katie and Cam + OR are outstanding
1 year ago...ke on my end, and they also send me to links on their site that offer additional support in the area I need help. I haven't ever been left in a lurch and they have answered all of my questions. Great stuff. I look forward to seeing how OR continues to evolve! -
OwnerRez Hubitat Enhancement Requests...
1 year ago...to make it work.)
2. Logs...we would like to have OR capture the logs from the lock and have them available on the lock page... similar to perhaps what you do with the credit card authorization stuff... in particular we are looking for every time the lock is unlocked or autolocked. This is a security thing for us. Needing to know who is going in and out and when.
3. Notification if the d...
-
Andy T in response to: Year End Statement for PM
6 months agoThat report doesn't have the data we need.
It has a bunch of stuff under income that shouldn't be (cleaning, management etc)
and is missing expense that it DOES need (management fee)
and when you export it it loses all sums/totals and just pulls in the data cells and you have to go manually enter all the other info... I did 3 of them before realizing it was missing my management fee, which...
-
Paul W in response to: Comprehensive Fix for Accounting/Quickbooks - develop Roadmap
1 year ago...y to different accounts based on owner, channel, or credit card processors)
* Misc. sync holes (exchange rate setting, customer background info not syncing)
* Supporting refunds (the QB credit memo stuff does not align)
* Supporting secdepsOutside of those things, which are all about the current syncing process, we plan to add these:
* Expense syncing (which will be similar to the existing...
-
Genas Sierra Inn in response to: Built-in AI (similar to ChatGPT)
1 year ago...ust integrate AI for customer service with another company that already specializes in CRM management and instead focus on using AI to set up channel management, property management, team management, stuff that should be the core competencies of a channel manager / PM system. -
Justin L in response to: PM - Automated Expenses
4 months ago...is honestly one of the biggest gaps in PM right now.
We have a bunch of recurring property expenses like thermostats/Jervis, camera subscriptions, pest control, HVAC maintenance, and even annual stuff like smoke detectors. There is no clean way to track and bill these.
Right now it is either manual charges or tracking outside of OwnerRez, which does not scale and things get missed.
Even so...
-
Paul W in response to: New PayPal Integration with Venmo & Pay Later
7 months agoI have Stripe for payment processing. So should I connect Paypal thru Stripe or thru OR or both?
Connect PayPal directly to OR, not through Stripe. Then, OR will use both payment methods side by side but prefer the Stripe one for CC stuff.
-
Daniel H in response to: Avoid same-day turnovers on certain days (i.e. holidays)
1 year agoI have a similar issue that this or a similar solution might work for...However, I use PriceLabs to handle pricing so that may be a nonstarter here, depending on how this stuff feeds to the different channels (especially Airbnb).
I am trying to prohibit check in/out on Saturdays...my new cleaner wants one day off per week...Plus I'd prefer if guests didn't split my weekends.
This seemed simple...
-
Kelly M in response to: Google Hotels Integration
5 months ago...ur needs), and ending up with a PMS that has a lot of functionality and got us on Google Hotels (which has dramatically increased our bookings, hooray!) but is a BEAR to use. The support is terrible, stuff breaks all the time, and it has made my life exponentially harder on a day to day basis... after being with OR for 5 years from the beginning of opening my Inn, it is honestly a tragedy that I mourn...