March is a month of transition. 🌱 We're stepping out of winter and into spring and summer, which means the busy season is right around the corner for many vacation rental markets. Now is the time to make sure your systems are fully built out and optimized for performance. A little attention now can make a big difference once bookings start picking up.
This month, we'll be hosting OwnerRez demos,...
New year, new OwnerRez features - including the wide releases of Rezzy AI, Tasks, and PMv2; also, the addition of Rate Change History, the Template & Trigger Library, two new Nightly Rent Field Codes, and so much more!
* New Features (#new)
* Rezzy AI (#rezzy)
* Tasks (#tasks)
* Rate Change History (#rate-change-history)
* Template & Trigger Library (#library)
* PMv2 (#pmv-two)...
This support article explains how to import, export, and clear nightly rates, allowing you to then edit your rates in the Nightly Rates Calendar () .
* Nightly Rates Table (#list)
* Import and Export Nightly Rates (#import-export)
* Clear Nightly Rates (#clear-rates)
* Notes (#notes) Nightly Rates Table
The Nightly Rates Table...
Seasonal rates maximize revenue during high-demand periods while maintaining occupancy year-round. They capitalize on peak travel times, holidays, and local events, ensuring competitive pricing that reflects market demand and helps cover operational costs during slower periods. Seasons () specify a time period determined by a specific date range.
Recurring seaso...
New Features
* Add Broadcast functionality allowing hosts to send Channel and/or SMS messages to multiple current bookings at once
* Add option to skip automatic 5-star host reviews for bookings with negative sentiment (Rezzy AI premium feature required)
Enhancements
* Improve Unified Inbox filters
* Add property tag filter to reports
* Add Statement Tax warning when previewing owner stat...
Subject
Attending the Poconos STR Conference? Visit OwnerRez at Booth 38 Body
Hi [first name]!
We're OwnerRez (
No matter what you call it – glossary, dictionary, definitions, terms –
here's a brief description of what things mean and what common acronyms stand for.
A (#a) - B (#b) - C (#c) - D (#d) - E (#e) - F (#f) - G (#g) - H (#h) - I (#i) - J - K - L (#l) - M (#m) - N (#n) - O (#o) - P (#p) - Q (#q) - R (#r) - S (#s) - T (#t) - U (#u) - V (#v) - W (#w) - X -...
This article provides a list of common questions and answers for the SMS premium feature that are not covered elsewhere. It assumes you have already read the SMS Overview () support article. If not, do that first.
Questions are added to this page if they are miscellaneous in nature and we have not already answered them in other SMS Messaging...
The concept of a security deposit hold is pretty straightforward: you want to be able to get money from the guest to cover damages, but you don't actually want to take any money unless you have to - and most of the time, you won't.
If you have the guest's credit card number, it seems like it would be easy enough to just hit it with an extra charge. Unfortunately, destructive guests aren't stupid...
This article explains how taxes work specifically for Airbnb. Airbnb can be more complex for tax settings than other channels, because the possible scenarios are more complex than with other channels.
There are two concepts that are important when thinking about taxes: who collects the taxes from the guest, and who remits the taxes to the taxing authorities. Most channels will let you configure a...
When we schedule emails, the table displays very limited information. At a minimum, it should show the scheduled send date/time.
This is a core use case for me: I schedule payment reminders for rolling monthly bookings. I’ve been able to leverage OwnerRez for this workflow, but regardless, if an email is triggered by a scheduled timer, the scheduled date/time should be visible in the table so we...
I've noticed that in the few weeks, the servers seem to be dragging along. We are having trouble getting booking in and since that's pretty much the whole point of a PMS this is a pretty serious issue.
Any updates from Owner Rez?
Hi Roseberry Cabin,
You can edit the guest's contact info using the three dots in the Contact Info panel here:
Are you viewing from a PC or mobile device? If you could provide some screenshots that would give us a better idea of how things look on your end.
On a computer, you can zoom in by holding Ctrl (Windows/Linux/Chro...
