Rezzy provides intelligent search results with detailed summaries that synthesize information from OwnerRez sources, including support articles, guides, blog posts, and offers direct links for further exploration—completely free for all users. Let's cover a couple of ways you can leverage Rezzy's knowledge of OwnerRez.
* January 27, 2026, Webinar: Focus Session - Rezzy AI Support (
OwnerRez fully supports mobile (phones and tablets). It's a Progressive Web App, so the site will work the same regardless of screen size and can be installed as an app on mobile devices. It's responsive to the device, and you can do everything you can do on a desktop or laptop browser on a phone or tablet.
Why doesn't OwnerRez have a regular standalone app that you can download from the Apple Ap...
Generally, when a channel is integrated, the channel integration manages changes to bookings' properties, dates, charges, or transactions.
However, in some cases, you may want to unlink the booking from some or all of the channel updates and manage it yourself — perhaps the channel doesn't allow the update you want to make, or you need to move it for a different reason.
When a booking is in one...
Cancellation Policies allow you to define in detail when refunds are given and, if they are, for what time periods and amounts. You can define multiple periods and refund amounts, assign different policies to different properties, and have the policy language dynamically inserted into your messaging and renter agreements.
Effective January 20, 2025, Airbnb has added New Cancellation Policy Chang...
Strly is a global property protection platform designed for short-term rental hosts and property managers who want flexible, automated protection without any friction. Strly provides enhanced protection through accidental damage waivers and robust guest verification, helping hosts safeguard their properties while preserving a seamless g...
You work extremely hard to get reviews. If you're like most users, you ask your guests to post reviews after every booking but only a small fraction do. It can take a decade to build a good list of reviews, and the more you have them the stronger your reputation (and easier your marketing) gets. But how do you hang onto them and use them effectively?
It is extremely important that you collect and...
Rezzy AI intelligently analyzes your guest communications and user-inputted notes over time to detect and summarize your guests' experiences or sentiments for bookings made after September 1, 2025. To learn more, review our Rezzy AI Overview () support article.
The guest sentiment, including an overall score (e.g., Delighted, Positive,...
Except for direct bookings, you may receive some, but not all, of a guest's contact information from listing channels (e.g., Airbnb, Booking.com), and you may want to ask them to sign your rental agreement. Follow these instructions to automatically request that guests sign your rental agreement using OwnerRez templates and triggers.
Check out our Template and Trigger Examples (
Accurate guest contact information (e.g., names, addresses, phone numbers, and email addresses) ensures seamless communication, reduces booking errors, and enables timely updates — supporting smooth operations and repeat business. This support article details how to edit guest contact information.
* Bookings (#bookings)
* Quotes (#quotes) Bookings
In the specific Booking Overview, in the...
If you have a property already listed on Airbnb or Vrbo, you can import property content directly from the public listing pages. This is a one-time import. Watch the videos linked below to learn how to do that.
Airbnb and Vrbo listings must be active and bookable to complete the listing import. Users should note that attempting to import Airbnb and Vrbo listings that are paused/snoozed or otherwi...
I’d like to propose a workflow improvement that would significantly streamline daily operations for OwnerRez users—especially those managing multiple properties, automations, and guest-specific workflows.
The Idea (Simple but Powerful)
Add a “Tasks” button or hyperlink directly within the reservation interface that allows users to:
*
View all tasks already associated with that rese...
Hi everyone,
First, I want to say that I truly love OwnerRez and rely on it heavily for my business. We manage a high volume of bookings, and OwnerRez has been a huge part of keeping everything organized.
That said, I’m really struggling with the recent changes to the Booking Overview page, and I’m curious if other users are experiencing the same challenges.
What’s been difficult:...
As the owner of Kenyan Furnished Rentals LLC, I recently relaunched our direct booking website using OwnerRez's Hosted Website platform, and the experience has been exceptional. Their team restored my previous account within hours, which saved me days of rebuilding and allowed us to go live in just three days.
The support has been fast, thorough, and incredibly clear — even during the 14-day tria...
All of the items that were in the old Yellow header have been tucked under the vertical 3-dots menu in the top right of the header by the ORB... booking number. by Shawn H (/forums/users/347409523) – Feb 18, 2026 9:24 PM (UTC)
Thanks Shawn! That's good to know too. But it's still two clicks where it used to be one. Any chance that this Communications History could replace the 'Messages' secti...
