Generally, when a channel is integrated, the channel integration manages changes to bookings' properties, dates, charges, or transactions.
However, in some cases, you may want to unlink the booking from some or all of the channel updates and manage it yourself — perhaps the channel doesn't allow the update you want to make, or you need to move it for a different reason.
When a booking is in one or more of these states, we'll still receive updates from the channel. However, instead of applying the change to the booking, we'll send an email to you regarding the update. You can apply the change manually or not apply it at all, depending on what's needed. Nothing will be changed automatically when a booking is unlinked from a channel integration.
If you're using the PM premium feature, also be aware of the PM Lock on a booking. A PM lock can prevent charge or transaction changes from being applied, even if the booking isn't technically unlinked from a channel integration.
- Manual Charges
- Unlink a Booking from a Channel Integration
- Manual Calendar
- Relinking a Booking to a Channel Integration
Manual Charges
Normally, charges are updated automatically by channel integration (and Channel Bridge updates if you're using Channel Bridge). However, you can edit the charges following the instructions in the Change Booking Charges section of the Changing Charges support article.
Unlink a Booking from a Channel Integration
For Booking.com and Vrbo channel integrated bookings that are pending and have not yet been successfully booked and charged, the system will automatically manage the payments. If you want to manage the payments yourself, navigate to the specific Booking > Channel tab and click the Unlink from channel button.
Once you unlink a booking from a channel integration, it's up to you to record any payments or refunds yourself.
Manual Calendar
Refer to the Unlink Channel Calendar support article for additional instructions.
Relinking a Booking to a Channel Integration
Can you re-link a booking to the channel integration? No, disconnecting a booking from the channel integration results in complex changes to how OwnerRez handles it going forward.