Displaying your business license or permit info on your listing is essential for legal compliance, building trust, transparency, gaining a competitive edge, aiding regulatory checks, and avoiding suspicion. It boosts your rental's reputation and professionalism and reassures guests.
While it's easy to add your state and local business license/permit/registration information to your OwnerRez prop...
Tags, tags and more tags! With the ability to add tags to properties, bookings, quotes, inquiries, guests and owners. The potential is limitless. Let's delve a little deeper about all the types of tags there are and what you can accomplish with them.
Before you start using and assigning Tags, we recommend you first read the Tags Overview ()...
Subject
2 Weeks Left to Upgrade to PMv2 Body
Hey [first name]!
You have two weeks left to upgrade to PMv2 before your account is automatically upgraded on February 28th!
PMv2 (
Subject
Update to Airbnb "Getting Around" description syncing Body
Hey [first name]!
We wanted to give you a heads up about a change to how transit (a.k.a., "Getting Around") information syncs between OwnerRez and Airbnb. What changed
Airbnb's "Transit" description field has been renamed to "Getting Around," and OwnerRez now syncs this using your property's "Getting Around" description inst...
Subject
PMv2 Upgrade Required by Feb 28 Body
Hey [first name]!
PMv2 (
Subject
Discover the All-New Property Management (PM) System in OwnerRez Body
Hey [first name]!
If you've ever considered using OwnerRez for property management or expense tracking, now is the perfect time to take a fresh look.
Over the past year, we've rebuilt our Property Management (PM) system from the ground up, and we're excited to show you what's new.
If you're not sure it applies t...
Subject
Your Vrbo Cancellation Policy May Be Blocking Bookings Body
Hi [first name],
We noticed your Vrbo cancellation policy looks similar to one of Vrbo's supported options, like Moderate (100% refund ≥30 days) or Relaxed (100% refund ≥14 days), but with one key difference:
Your policy includes either:
* A cancellation fee, or
* A refund amount that's less than 100%
Because of this...
At the end of 2023, OwnerRez finished its 10th full year in business. To celebrate that 10th anniversary, and to realize a longstanding dream by the founders, our entire team went on a company retreat in the Dominican Republic in early December.
What an incredible journey! With more than 7,000 customers, 40+ employees, hundreds of partners, and over a billion dollars in processed bookings, we'r...
OwnerRez wishes each and every one of you the happiest of holidays!
We hope you can spend special time with loved ones and enjoy the season. But we still have one last product update for the year to unwrap! Our December 20th release with 20 updates (/support/articles/update-2023-12-20) has a couple of special gifts for our users,...
Seamless and professional so far and really quite a pleasure to deal with. I'm a happy customer.
The product is very well designed and built. I'm coming from another PMS to OR and I'm constantly delighted by the features I didn't have before. Including things I didn't know I needed which will now drive how I manage my business. The founders built the product from the ground up as users so they li...
Tired of paying thousands up front and getting locked into contracts? Switch to the #1-rated vacation rental software in the industry. Hundreds switch from LiveRez to OwnerRez every year, and it's easy to see why.
Compare our features (#features) , support (#support) , and cost (#cost) to theirs.
See what independent review boards (#rating-boards) say about OwnerRez versus LiveRez.
Don'...
So hey, turns out while I was gone, our enthusiastic engineers kept putting out updates at their normal frenetic pace! 💪 I was out of the office for most of July, and the updates kept silently pouring out.
If you watch the Change Log section of our support area, you'll see the updates each week. Oh look, a new one just landed this morning. If you're curious, those change log articles are the li...
I found a post on Facebook where someone suggested that they're able to market an early, check into Guest at a discounted rate and I would like to figure out a way to implement this using on orez.
Easy way to bring in some additional earnings from current guests.
* If there's an available night at the beginning of a guest's reservation, ask them if they would like to check-in a day...
I'm really confused by the 'issues' being presented as limiting Google Vacation Rentals integration.
Would it not be possible to create a 'Google Vacation Rentals Widget' that MUST be used by those OwnerRez users in order to have Google VR integration? (If an owner doesn't want or care about Google VR integration, they don't use the widget, simple.)
The widget could even include code to ver...
That's only sort-of true, and, it depends on how you have set up your Airbnb account(s).
If each of your owners has their own Airbnb account, then, Airbnb is going to give you this advice. Technically it's accurate... but of course, in reality your owner would just give you the credentials to their Airbnb account and then you'd log in and do any required setup.
If, like some PMs, you have...
IME, "queued" is a bit of a misnomer. When you submit a message, yes, it is technically queued for the OR servers to call the messaging API, but in practice, even though it's not exactly sent in real-time, the queue is processed nearly immediately.
So, yes, from a software developer's perspective, it's "queued" for sending, but from a normal person's perspective, it's effectively "sent" as soon...
I just checked your account and looked at these messages. Initially this behavior might sound abnormal, but due to how Airbnb "message threads" work, it's actually expected.
In both cases, the Airbnb "message thread" has multiple participants, including multiple guests and multiple co-hosts. Who participates in a "thread" is completely controlled on Airbnb's side (I believe guests can invite ot...
Choosing the Best Short-Term Rental Property Strategy
Explore the pros and cons of renting single rooms vs the entire rental property. Streamline your short-term rental management to maximize rental income.
Short-term rental strategies present property owners with unique opportunities to maximize their investment returns. By renting out individual rooms, owners can cater to budget-conscious tra...
I think I asked about this previously, but in case it was part of another discussion I'll add it as a feature request.
It would be super helpful to have a checkbox when setting up a custom field to flag that it must have content.
At the most simple implementation perhaps the existence of a custom field without content could simply be shown as a red number on top of the Bookings menu, similar to w...
Yeah, we've thought about how to do that. If they already have OwnerRez accounts that's the biggest hurdle -- once they do, it's just a matter of some sort of permissions that would allow crossing between properties.
How many properties are we talking about? If it's just a couple, the simplest thing would be to have each owner generate a separate calendar widget and then put those on a central pag...
